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  • Archived

The owner of support.microsoft.com has configured their website improperly.

I'm running into some problems with accessing Hotmail as for some reason it will insist on adding a OWA like so https://outlook.live.com/owa/ and I'm being blocked from a… (read more)

I'm running into some problems with accessing Hotmail as for some reason it will insist on adding a OWA like so https://outlook.live.com/owa/ and I'm being blocked from accessing Microsoft support at as Firefox Claims that Microsoft support at https://support.microsoft.com/ hasn't configured their website correctly which I find hard to believe. Can this be switched off or bypassed as I need to know what's going on with the Hotmail account?

Asked by Michael11 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How can I get WebAdvisor to work for a Google search in Windows 7?

On both my Windows 10 machine and my Windows 7 machine, I am using Firefox Quantum 62.0.2 and the information at Tools>Add-on>Extensions says that McAfee WebAdvisor… (read more)

On both my Windows 10 machine and my Windows 7 machine, I am using Firefox Quantum 62.0.2 and the information at Tools>Add-on>Extensions says that McAfee WebAdvisor 6.0.0.136 is enabled.

I get the McAfee WebAdvisor green icons to show up for a Google search on my Windows 10 machine. However, I cannot get them to show up for a Google search on my Windows 7 machine.

Why do I get the green icons in a Firefox Google search on the Windows 10 machine, but I do not get them on the same search on the Windows 7 machine??? Google is a default search engine for Firefox on both machines.

I might add that I get the green icons for a Bing search on both the Windows 7 and the Windows 10 machine. Bing is also a default search engine on both machines. But, only Windows 10, and not Windows 7, will show the green icons in a Google search. This is strange!! What can I do to get them to show up in the Firefox browser Google search on Windows 7??

I read a post there dated 9/21/2018 that said Firefox 62 doesn’t support WebAdvisor. But that doesn’t seem to be true, 1) McAfee WebAdvisor is listed as an add-on; 2) I get the green icons when I do a Bing Search on my Windows 7, and I get the green icons when I do a Bing search AND a Google search on my Windows 10. It’s only a Google search on Windows 7 that does not produce them. What can I do to get them to show up for a Google search in Windows 7?

Asked by KYKaren 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Few month ago firefox become extremely slow!

Few month ago Firefox become extremely slow on one of my PC Windows 10 (Chrome etc works perfect). I have few PC, different operating system and everything is OK with Fir… (read more)

Few month ago Firefox become extremely slow on one of my PC Windows 10 (Chrome etc works perfect). I have few PC, different operating system and everything is OK with Firefox except one pc. I followed all fix/improve suggestions, nothing is help. After complete uninstall and new installation of browser (deleting all Firefox folders etc) the browser start working proper (reinstall of browser didn't help, i have complete uninstall it), but after few days the slow issues have back :( Is there some report/log diagnostic file that I can run and send you guys, these problem make me crazy :(

Asked by RioZoom 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox 63.0 (64-bit Windows 7) won't complete Restart after Update

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen th… (read more)

I'm posting this from my XP machine since I don't want to do anything more on my Windows 7 laptop (where the issue exists) that might cause me untold grief. I had seen the message to "Restart Firefox to Update" for several days but was busy doing 'stuff' so I held off. Was also getting messages that Adobe Acrobat Reader had been updated successfully and that I should restart for the update to take effect. Finally, since I wanted to replace my AVG Free AV with ZoneAlarm Internet Security, I decided it was time to close all my active programs, including Firefox, remove AVG Free AV, download and install ZoneAlarm Internet Security and then shut down my laptop in order to install any Windows 7 updates. In order to shut down Firefox while maintaining all my Windows and Tabs, I typically just pull-down the Menu and select 'Exit'. When I open Firefox again, I select 'Restore previous session", my Windows all come up and my tabs are all there and I'm off to the races! However, when I tried that this time, I received a warning that I had 8 Windows open and 441??? tabs (I have a lot but it is nowhere near that number [150 maybe]) in use and they would all be closed if I chose to exit. Since this is my way of remembering all of the things that I am working on at any given time, I DEFINITELY DIDN'T WANT TO DO THAT!! So, the only choice I had seemed to be to click on the "Restart Firefox to Update" button in the "Help" --> "About Firefox" dialog box. However, I did that about 6 hours ago and the little blue 'circle' just keeps 'spinning' and the hard drive access light flashes periodically (more so, within the first 30 minutes or so after clicking on the 'Restart' button) but the 'Restart' has not completed. I guess I will have to abort the update somehow but I don't want to do that part way through a 'Restart' and I DEFINITELY DON'T WANT TO LOSE MY OPEN TABS!!! What should I do to be able to get back to productive work using Firefox?!

Asked by balls69bc 2 years ago

Last reply by Pj 2 years ago

  • Archived

Why aren't my Add ons Automatically Engaging why I strart up Fire Fox

To make things short, yes I know How to engage them. But how do I get them to engage automatically when Fire Fox starts up? I have the latest update of Fire Fox.

Asked by Benjamin_Fakelin 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Why only in FireFox my Twitter Safty settings are changed automatically 7 prevent me from changing them as I desire?

Only in FIREFOX, my TITTER safety settings are changed & locked automatically. If I try to change the settings as I desire, I may not be able to do it as it can NOT b… (read more)

Only in FIREFOX, my TITTER safety settings are changed & locked automatically. If I try to change the settings as I desire, I may not be able to do it as it can NOT be changed. I am using FIREFOX for years. I am only encountering this problem recently after I installed a fresh version of FIREFOX.

I have just been forced to use Google Chrome instead of FIREFOX just for this problem. I can NOT change * uncheck either: -Hide sensitive content -Remove blocked and muted accounts Please see the photo & inform me if I could correct this problem so I can use FIREFOX back again. In previous version or via CHROME, I can change these 2 setting as I want, but not the most current version of FIREFOX

Asked by SaifBitar 2 years ago

Last reply by McCoy 2 years ago

  • Archived

browser search hijack

Current situation: My Firefox brower search default is Google. But it has settled into a pattern of being is hijacked to a site named primeinfospot.com. Initially, the s… (read more)

Current situation: My Firefox brower search default is Google. But it has settled into a pattern of being is hijacked to a site named primeinfospot.com. Initially, the search redirection was to several different sites, but now it is just one site. This might be a result of my attempts to remove the hijacker. Chrome and Safari browsers are not hijacked.

Cause: Attempting to get a better corded connection between my Galaxy and MacBook, I downloaded a file named Android.zip from http://d-h.st/nl5l#!/ This included an install of ADB and Fastbooks. This led to an attempted auto-download of Flash, which I rejected. My browser search then was hijacked first to a number of different sites: readysoft, ikolag, ncontentdelivery, everydayconsumers, primeinfospot, search-switch.

Attempts to remove: Looked through plug-ins and extensions in Firefox, but couldn't find anything that looked like the hijacker. Uninstalled/reinstalled Firefox. Scanned with Malwarebytes (report= clear), Went to Mac hard drive > Applications > Library and uninstalled any files installed on Ocotber 24th (when the problem started).

Asked by PabloSkilz 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox blocks Software-Download from my homepage (False positive detection)

I offer the learning software CompuLearn Englisch. Actually it is not possible to download my software using Firefox. When I try to download this setup-file: https://comp… (read more)

I offer the learning software CompuLearn Englisch. Actually it is not possible to download my software using Firefox. When I try to download this setup-file: https://compulearnonline.de/englisch/CompuLearn_Englisch_Net40_Setup.exe the download is blocked. This is a false positive detection.

What can be done to solve this problem?

Marianne Ottenhaus info@compulearnonline.de www.compulearnonline.de

Asked by Ottenhaus 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

every search in Firefox is blocked by WebRoot for malicious site https://services.srchweb.org

Today, 9/9/18, using the search box in Google (searching everything) on Firefox triggers a warning for malicious site from Webroot. Webroot has blocked the website you … (read more)

Today, 9/9/18, using the search box in Google (searching everything) on Firefox triggers a warning for malicious site from Webroot.

Webroot has blocked the website you are trying to access for your protection:(https://services.srchweb.org/crx/search.php?k=croc&action=ds&...) I searched crocs and this is what happened. Detected Spyware/Adware Site This site might contain software that gathers information and tracks activity without the user’s knowledge or explicit consent, or that shows unsolicited popup advertising.

Anything at all that I type into the search box triggers this response - if I use any other browsers I have no problem whatsoever. Just with V62.0 Firefox

Asked by cinada52 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

can't download files

Hi ! Suddenly I can't download any smaller file on firefox. It started to happen probably from last firefox update. Every file is - failed. Only files that i can downloa… (read more)

Hi !

Suddenly I can't download any smaller file on firefox. It started to happen probably from last firefox update. Every file is - failed. Only files that i can download are bigger files (+100mb) but these files are also interrupted so you must always "retry" them. Smaller files simply fail to download.

I tried many things from troubleshooting tutorial but nothing works. I have many tabs, sessions, bookmarks etc that I don't want to disappear so I don't want to delete profile.

Thanks

Asked by Lisopas 2 years ago

Last reply by cor-el 2 years ago

  • Archived

start.mozilla.org/firefox reports "your connection is not secure"

After updating to Firefox Quantum 62.0, when I launch the browser I get an insecure connection warning....on the mozilla Firefox start page! Your connection is not secure… (read more)

After updating to Firefox Quantum 62.0, when I launch the browser I get an insecure connection warning....on the mozilla Firefox start page!

Your connection is not secure

The owner of start.mozilla.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Is Firefox trying to prevent me accessing it's own web page???

Help!

Asked by pljpreston 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

"support.mozilla.org uses an invalid security certificate". Firefox has not connected to this website. What is Mozilla support if this continues?

Where and what versions of Firefox may I find downloads without this conflict? Nice try at guessing the browser on this machine but it must be apparent that this is not t… (read more)

Where and what versions of Firefox may I find downloads without this conflict? Nice try at guessing the browser on this machine but it must be apparent that this is not the Firefox version or operating system on this machine that has the issue of security certificate validation as if it did Firefox would have prevented connection to support.mozilla.org because according to some Firefox versions support.mozilla.org does not have a valid security certificate. The system where the security issue became problematic was Windows 7 running a Firefox 62.0.2 (64 bit) version downloaded September 22, 2018 with Windows Internet Explorer. So 62.0.2 has a problem with Google and Mozilla when attempting a Download Helper plug-in download thru Firefox 62.0.2. The version on this machine is Version 59.0.2 (64 bit) for Lunix Mint. Just looking for a work around. Sorry no data it's on another machine with a Firefox browser version that prevents connection to support.mozilla.org.

Asked by NirvanaUrantia 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

latest update of mozzila has disabled my Trend maximum security. how do i correct this?

system automatically updated mozzilla firefox on Friday and at that time my wife rceived a message saying firefox was blocking Trend Maximum Security. Since then whenev… (read more)

system automatically updated mozzilla firefox on Friday and at that time my wife rceived a message saying firefox was blocking Trend Maximum Security. Since then whenever i turn Trend on it disables .

Asked by PatQ 3 years ago

Last reply by James 3 years ago