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Signed in to get help and in authorization code email, wrong Windows version is listed.

I wanted to report that after signing in to get help I received an authorization code email and in it the wrong Windows version is listed. Although the computer is runnin… (read more)

I wanted to report that after signing in to get help I received an authorization code email and in it the wrong Windows version is listed. Although the computer is running Windows 11 25H2 Pro, in the email it reported it was Windows 10. See first uploaded image. I noticed that in the Shared Data, it also lists the OS as Windows 10.

Interestingly, after clicking on Show Details below, It does list the OS as Windows 11. See second uploaded image. Also see search results concerning this at: Search results for Mozilla reporting wrong Windows version

Asked by Wayne Carpenter 1 month ago

FREE monitoring of email addresses?

You notify us that your Monitoring Plus is going away on December 17, 2025, and you inform us that we can have FREE monitoring of up to 20 email addresses, but there is n… (read more)

You notify us that your Monitoring Plus is going away on December 17, 2025, and you inform us that we can have FREE monitoring of up to 20 email addresses, but there is no info on how/where we can sign up for this FREE service. I've searched all forums and can't find info on this anywhere.

Please advise ASAP, thanks.

Asked by flyingpigranch206 2 months ago

Last reply by TyDraniu 2 months ago

other accounts on computer

I had once used my computer for my husband when his was down. Now when I'm in my computer in a web site, an example send a recipe to myself, when it comes in my email it … (read more)

I had once used my computer for my husband when his was down. Now when I'm in my computer in a web site, an example send a recipe to myself, when it comes in my email it comes from his account not mine. I've went on to his unit made sure my computer was not signed on using his account. I think it's coming thru Google but I can't figure what where & what to do about it. I attached an image showing the first account that comes up when going to google. I can go up to change the account to mine. But if I'm in site then send something it still shows his account & any response goes back to him not me. This causes much confusion as you can imagine. Is there a way to make this stop?

Asked by violets1040 2 months ago

  • Solved

Confirm Account? Questionable Emals

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better i… (read more)

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better information from you. Please help. The email swears my account will be deleted if I don't confirm it. What do I do?

Asked by Paul S 1 month ago

Answered by James 1 month ago

Mozilla firefox seems to think I'm using window 10, when I'm using windows 11

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives? … (read more)

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives?

Asked by ab5ni 1 month ago

Last reply by James 4 weeks ago

Mozilla account

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have… (read more)

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have now signed into the account and cannot see anything about the account being deleted

Many thanks Richard Ashton

Asked by longshanks5 1 month ago

Last reply by James 1 month ago

  • Archived

I no longer use the prmimary email account on my forefox accout, just the secondary email

how do I cbange my secondary email to being my primary email for signing in and receiving messages from you. I rarely if ever use the fastmail email account. thanks, Lei… (read more)

how do I cbange my secondary email to being my primary email for signing in and receiving messages from you. I rarely if ever use the fastmail email account. thanks, Leigh Scheele [edited from public] @gmail.com

Asked by abuela7 1 year ago

Last reply by markwarner22 1 year ago