• Archived

Firefox crashes

Hi.I have not been able to launch firefox for a few days.It started with not being able to open google for a while,may be a few months,so I turned to firefox for searchin… (read more)

Hi.I have not been able to launch firefox for a few days.It started with not being able to open google for a while,may be a few months,so I turned to firefox for searching the internet,which worked great for me. A few days earlier, when I was searching for youtube converter software,after I clicked on the link "converter.cc" I got infected with this supposedly malware which has prevented me from launching firefox since then .Now I can only get to internet using IE .

I have tried several times to start firefox in safe mode/refresh mode to no avail.Also,chrome won't open even after re-installation .Also, Malwarebytes crashed when it was scanning file system.
Could you please help me with this issue? My computer is an ASUS Eee PC Seashell series and Windows 7 OS.

I have found the crash ID using your guidelines after I started it in safe mode.(By the way,I was able to launch firefox in safe mode.) Crash ID: bp-eba16027-4017-4ee0-8166-e83880181102 I appreciate your time and help in advance.

Asked by solomon2002 1 year ago

Last reply by philipp 1 year ago

  • Archived

frequent tab crashes

there have been a numerous constant crashes while browsing, below are the recent crashes report . Hope this will work. thank you bp-9b0563a2-a8ca-41a1-b7c6-cd70e0181105 … (read more)

there have been a numerous constant crashes while browsing, below are the recent crashes report . Hope this will work. thank you

bp-9b0563a2-a8ca-41a1-b7c6-cd70e0181105 05/11/2018 16:39 bp-09b993f3-7b3a-4c41-9cbe-acbc30181105 05/11/2018 16:38 bp-d46e1ff1-2330-4f01-b979-7aa940181105 05/11/2018 13:00 bp-b69ba200-4e3f-4c3c-b534-ebd820181105 05/11/2018 12:46 bp-9245f7e7-2b29-44f1-9e4b-30a170181105 05/11/2018 12:46 bp-efa20281-6843-4b46-85d5-7dfa70181105 05/11/2018 12:46 bp-dc9ed7c9-d614-4943-9bf0-b1b130181105 05/11/2018 12:46 bp-34163352-1e84-46c9-b69d-781710181105 05/11/2018 12:40

Asked by Lawvia 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla crashing can't get on internet

Error messages : Crash I can access explorer to internet But not mozilla never had this happen before . Do not know how to fix it because I can't get online to get to th… (read more)

Error messages : Crash I can access explorer to internet

But not mozilla never had this happen before . Do not know how to fix it because I can't get online to get to the menu bar thru Firefox.

 Don't know if a add on did it or update? 

Or perhaps something I may have done on accident.

Submitted reports say Bp-3b1f2b09-b76f-4c66-949f-a194a081 Bp-3f2295e8-7103-4c24-be08-85d92018

Several websites suggest trying to run safe mode but I can't get on internet to do this.

I even installed a new version of mozzila & it will not work either . What can I do so I don't loose all my passwords? History ?

Asked by Wargames2 1 year ago

Last reply by jscher2000 1 year ago