Firefox Community Forum

Can't log in to spectrum.net. I called Spectrum. They had me clear cache. I also Closed out of Firefox and logged back in. Still couldn't log into Spectrum. Tried to log in using Google Chrome and was successful. Why can't I log in using Firefox, my default browser?

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i asked this already but no answer. I have two recovery keys, how can i check which is the one set for my preferred installation of Firefox. One was for my en-CA install, the other for an en-US install made a week later due to an update glitch. I had to use my en-CA recovery key to recover my settings to the en-US install, which then made a new recovery key.

I want to get rid of the spurious en-US install. -en-CA is in it's original location c:\program files\mozilla firefox

-en-US is in "C:\Users\%username%\AppData\Local\Mozilla Firefox\firefox.exe" the directory trees appear the same except en-CA has a locale.ini file that the other does not.

Does the original recovery key STILL apply to the -en-CA install or has the -en-US install's key replaced it.

And can I delete the -en-US folder with consequences?

Hi,

Out of nowhere, my history was deleted and I can't open previous windows. However, it does show previous tabs. This seems to happen periodically. Can you tell me how to address this?

thanks, David

For a few weeks, I've been unable to download Nightly updates via Help>About Nightly because Nightly thinks another instance is updating. I have found no solution or information on this issue. I never run more than one instance, though I usually have 50-60 windows open with many tabs each. Am I hitting a hard coded assumption that more than one instance is running if some number of windows and/or tabs is implying multiple instances? Nothing else seems to make sense so far... This issue just appeared one day; I recall nothing out of the ordinary. Was just trying to download the latest Nightly as I'd done for years and am now stuck with this issue preventing access to updates.

I've been a Firefox user for ages but in the last week I haven't been able to use it at all. Every time I launch the desktop browser it gives me a blank page. I can type in addresses but they never take me anywhere. No google. Can't access settings. Nothing. I've tried seemingly everything. Safe mode. Administrator. Deleted everything and installer at least 5 times to try and start from scratch to no avail. Tried Revo. Tried multiple anti-malware cleans. System updates. Tried using older versions of Firefox. Everything short of a factory reset on the whole desktop which I'm really trying to avoid. I've checked every Reddit thread and forum post I could get my hands on and nothing is working. Does anyone know how to get Firefox working again? I've tried other browsers and hate them I would really like to keep using FF if I can. Picture shows what the app has looked like every time I boot it up or try to search anything for the past week.

If I highlight text on any page in Firefox 136.0, and then ask Gemini to "Explain this", Gemini opens in the Sidebar (I have selected the RHS of the screen for the sidebar), but my selected text is not entered into Gemini, and nothing happens. If I try this again while the sidebar is open, I get the message "Something went wrong, try reloading this page" Reloading the page doesn't help.

I use Mozzila Firefox private browsing to connect to my bank account and the Social Security website. Social Security changed their website during the last year to use three outside vendors to check/confirm logon credentials. I use the ID.Me one mostly. So I go to the Social Security website and push the Login button. The website then displays the the three vendors and pick ID.Me. Once you've made your selection, you go to a notification page that says, you are leaving the Social Security page, "go back" or "yes". When I pick "yes", the computer always locks up. I have never had this clear up. The only way to proceed is to long press the On/Off button to do a hard reset.

I have an older Acer computer, Aspire 7, and it is running Windows 11. I can reach the Social Security if I use the Duck, Duck, Go web browser.

Have you seen this problem before or has it been previously reported? Is there a fix available?

Rob S99

Every time I close Mozilla, my settings change from "Show Search Suggestions" on to off. I have no idea why it turns off automatically.

Context: I do have Betterfox installed which could be causing issues. If it is, what setting could I change?

I'm on a Mac (10.14.6) with Firefox version 115.20.0esr. I can't go any higher on the Mac OS.

I'm having trouble printing invoices. When it prints it changes any number amount on the invoice to a bunch of periods or commas (see screen shot). Most words print, but some words are also replaced by periods or commas.

Invoices are about the only thing I ever need to print out of Firefox, but when I do print other pages as a test, they seem to print everything just fine.

If I make a pdf instead of actually printing, it does the same thing. This is difficult because I need these for my expense report for work.

I'm attaching a screen shot. I added the black boxes to cover personal information.

Thanks for any help you can give!

Hi. I am neirodivergent. my bookmarks are not saving, I am unable to fix the issue having followed 5 online articles/support answers. what am I to do. brain melting

Whenever I start Firefox, with normally not more than a couple of tabs, do some work, then drink coffee, screensaver activates, and when I return, the window of Firefox is suddenly (after the last update 133.0.3) is a very small one, left top corner of the screen. I read in the update descriptions, that this problem was supposed to be resolved in version 133.0.3, but present in version 133.0.0. Seems like for me that didn't work, I got it installed when updating. I went looking for others with similar issues, found a couple with tab problems, and also sometimes it's not a Firefox problem, but more a screensaver issue.

Some technical details: Windows 11 Pro (24H2, updated 1/1/2025, 26100.2605)

I have been unable to login to my online financial accounts for some time (at least a month or two). I use LastPass password manager, and get an error whenever using Firefox. I have no problem when I use Chrome. I have used Firefox for a long time, and hope I don't have to change because of these types of problems.

I have been a Firefox user for many years and love it. Recently I am having lots of problems with entering information into fields (credit card number etc). I'm also having trouble logging into sites I have been using for years and other people are having the same problems. I have tried deleting cookies etc with no success. Any help would be greatly appreciated.

I am playing sudoku from https://www.korsordonline.com/cross?id=37707 on Firefox 128.5esr (64bit) on Debian 12. The square in row 3 (from above) column 5 is irresponsive. Clicking on it produces nothing. It doesn't even change colour as other squares do and you cannot write a number in it.

Earlier versions of Firefox never had that problem. Later versions do, e.g. Firefox 130+ on Ubuntu 24 which I run on other hardware.

It seems to be a problem between some new property of Firefox and the developer's sudoku app, since it doesn't occur in other browsers (I tested chrome a while ago).

Could any firefox developer look into this?

Thanks,