• Solved

I lost the bookmark star button from next to the address bar.

Similar to https://support.mozilla.org/en-US/questions/1173871. I accidentally clicked on remove this from address bar (thinking that would remove the bookmark). I ran in… (read more)

Similar to https://support.mozilla.org/en-US/questions/1173871. I accidentally clicked on remove this from address bar (thinking that would remove the bookmark).

I ran into https://support.mozilla.org/en-US/questions/1173871 with no solution but finally figured out how to add it back. But that thread was archived and closed. So I could not respond with a answer. Opening a new thread with to post the answer. Hoping that it will help others like myself who ran into this issue.

Asked by varun 37 minutes ago

Answered by varun 32 minutes ago

Video not opening

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element I… (read more)

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element ID: video-21b240” when I click on an embedded video in the major online news outlet in New Zealand ‘ it seems to only occur with Firefox. Videos open when in safe mode.

Asked by Robert 36 minutes ago

trying to find bookmarks after i DID NOT listen to Mozilla warnings about installing older version

PLEASE, someone tell me my old bookmarks are living somewhere on laptop. I deserve the answer to be NO bc I did not take any steps suggested by Moz, did not try refresh, … (read more)

PLEASE, someone tell me my old bookmarks are living somewhere on laptop.

I deserve the answer to be NO bc I did not take any steps suggested by Moz, did not try refresh, did not even set up a profile b4 trying to install previous version (b4 82.0). Years worth of bookmarks are gone.

Used help topics to try the Import/Export-Restore Bookmark option. However the only json Mozilla extension I could find was related to my last attempt.

Running Wins 10-Mozilla/Firefox updated to 82.0 this morning. After the update my screen began to flicker and pull up sections of page in dark black. After verify the issue was with Moz I tried to revert back to older version. I was frustrated bc of the screen issues and as stated-did NOT do anything strongly suggested b4 going to previous version.

Although I chose previous version (64 bit) I actually ended up with a newly installed 82.0 However all bookmarks still gone & just icing on cake the flicker is still there.

Any help would mean to world. Thnx

Asked by Michelese 56 minutes ago

Forcing every video on a page to show tools

I am writing second time because something bugged and 10 mins of my text is gone... Is there a way to stop video on page faster than rmb on every video and then controls … (read more)

I am writing second time because something bugged and 10 mins of my text is gone...

Is there a way to stop video on page faster than rmb on every video and then controls and then when play/pause button is visible with other info like video lenght lmb on video to pause it? Like forcing browser to show video controls like this on every video on a page would be really nice because i often show controls to check how long video will be. Shouldn't it be like on youtube where you can see video controls just by moving your mouse over it and it auto dissaper after you stop moving it? Also there is really annoying bug or something, sometimes videos won't auto pause when i scroll down, and on pages with infinite stuff like 9gag it is really troublesome, you have to rmb then controls then lmb to stop it. Prevent videos from auto playing setting isn't working at all.

Asked by DoneDonedone 1 hour ago

password access into all my accounts not working no matter how many times I change it

Aloha Support friends, I just posted a question re: my password issue , and realized that whoever responds will not be able to email me through my gmail account. Kindly p… (read more)

Aloha Support friends, I just posted a question re: my password issue , and realized that whoever responds will not be able to email me through my gmail account. Kindly post any answers to: molokaiwahine@outlook.com This is a back up email account and still works as it doesn't require a password and is on my desktop. THank you.

Asked by maileorme 1 hour ago

password access into all my accounts not working no matter how many times I change it

Aloha from Hawaii, I have a Windows 10 desktop computer. Many of the passwords i have stored are either computer generated or are a few of my own variables. Recently I ha… (read more)

Aloha from Hawaii, I have a Windows 10 desktop computer. Many of the passwords i have stored are either computer generated or are a few of my own variables. Recently I had trouble logging in to Netflix. I called and spoke to different techies who advised me after 2 hours of "troubleshooting" to erase all my cookies "temporarily" after telling me that other clients reported similar log in trouble with clients who had FIREFOX browsers. They suggested after erasing my cookies to re=enter Netflix via my Microsoft browser, and that I could resume Firefox afterwords. We tried that, and it still didn't work. The next day I tried it again to no avail and finally reset the settings to save cookies as needed. HOWEVER, I began to discover over a period of several days that each and every one of my accounts that I use regularly with the exception of one..that stores my password in its account (plus I remember it) still works. With every other account I had tried so many times to enter with either old passwords OR new ones..and after repeated attempts over a period of time...discovered that the computer would NOT respond to "saved or remember password" instructions..and I would be told that I needed a temporary code to re enter password to reset or create a new passwd. i used every variation on Google to create new ones, use old ones and got the same dead end. Then I found that other accounts had stopped "remembering' passwords that were "memorized"..and I had to go thru the same process with them. Even in the rare occasion that I got into my gmail account, that only worked once. The next time i logged in i had to request a phone in code. Kindly advise me what is happening. Is it settings, cookies, or something else? THANKyou for your support. Aloha from Hawaii. P.S. I am wondering too if Google, which never seems to recognize my "location" or computer "thinks" i am somewhere else than my actual location in Molokai, Hawaii. Also, I don't use Google as a search engine. I use Duck Duck go, if that makes a difference. I only keep Google because i still have a gmail email account.

Asked by maileorme 1 hour ago

ACCIDENTAL DELETION OF BOOKMARK FOLDER

How can I restore or get back a folder in my bookmarks that had ALOT of favorite sites in it? I was in my bookmarks and accidentally deleted a ENTIRE folder of bookmarks… (read more)

How can I restore or get back a folder in my bookmarks that had ALOT of favorite sites in it? I was in my bookmarks and accidentally deleted a ENTIRE folder of bookmarks (probably 100 saved websites). I dont remember when the last time I did a BACKUP of my favorites folder and I think that I added websites to the folder just within the past week. How can I get them back? There is no "Recycle bin-type thing to restore from. HELP!

Asked by Erin & Symba girl 1 hour ago

  • Solved

Hide the title bar.

I'd like to hide the title bar in Firefox. It takes up valuable on-screen real-estate, and doesn't really serve a purpose (other than showing a web page's full title, whi… (read more)

I'd like to hide the title bar in Firefox. It takes up valuable on-screen real-estate, and doesn't really serve a purpose (other than showing a web page's full title, which I'm not interested in anyway).

In this screenshot, I have Firefox on the left, and Brave on the right. Now, I know it's only about 30 or so vertical pixels, but the title bar in Firefox is taking up a lot of space that could be used for actual web content.

Is there any way to disable this top bar? Or is it baked into the actual program itself?

Asked by tailsnow 10 hours ago

Answered by cor-el 5 hours ago

Wrong Version of Firefox reported

I am running latest version of Firefox 82.0 (64-bit) but most of the systems are reporting my browser version to be Firefox 56. My privacy.resistFingerprinting is set to… (read more)

I am running latest version of Firefox 82.0 (64-bit) but most of the systems are reporting my browser version to be Firefox 56. My privacy.resistFingerprinting is set to" FALSE". Any other way to get the correct version of FF?

Asked by chillipepper 1 hour ago

Printing PDF issue - Potential bug FF 82

Hello, I just recently installed FF 82 on my Mac (Catalina) and noticed a weird bug when printing PDF files. The printed page seems to have extra margins on the Top and l… (read more)

Hello, I just recently installed FF 82 on my Mac (Catalina) and noticed a weird bug when printing PDF files.

The printed page seems to have extra margins on the Top and left, so some of the info is printed off the page.

My FF version is not using the new print prompt that looks like Chrome's.

1) The document size is Letter 2) Printing with Letter paper selected and scale 100%. 3) Didn't change any margins or other settings. 4) Attached is what I got from the printer.

Is this a bug? Has anyone noticed something similar?

Asked by flavio-b 3 hours ago

Last reply by cor-el 1 hour ago

Shortcut to directly screenshot a full page.

When I press ctrl+shift+s, I get a menu in the upper-right corner of the browser. It has a “Save full page” option. However, I still have to go and click on that. Is ther… (read more)

When I press ctrl+shift+s, I get a menu in the upper-right corner of the browser. It has a “Save full page” option. However, I still have to go and click on that.

Is there a shortcut to just directly take a screenshot of the whole page? Is there a way to configure such a shortcut if there isn’t one by default?

Thanks!

Asked by binki 1 hour ago

incorrect password

I'm trying to log in from a different machine than my usual one. Firefox says I am using the incorrect password. I have quadruple checked the spelling of my user name … (read more)

I'm trying to log in from a different machine than my usual one. Firefox says I am using the incorrect password. I have quadruple checked the spelling of my user name (email address) and my primary password. I am definitely entering them correctly on the new machine yet firefox insists it is wrong. I checked the password in the account settings of my usual machine, under "accounts.firefox" on Firefox's Lockwise (aka logins & passwords) page and indeed I am using the correct email & password. I also searched my email to make sure that I did not change my password and forgot that I had done so. So how can this be?

Asked by KalaDude 20 hours ago

Last reply by KalaDude 1 hour ago

Why are there no "collections" in the firefox browser on my computer?

Why are there "collections" in the firefox browser on my mobile phone, but not in firefox on my computer? AND: Is there a maximum number of collections one can create (I … (read more)

Why are there "collections" in the firefox browser on my mobile phone, but not in firefox on my computer? AND: Is there a maximum number of collections one can create (I am asking because apparently the first collections I created got deleted once I created to many new ones...)?

Asked by juttabuergi 2 hours ago

Last reply by jscher2000 2 hours ago

Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (read more)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 2 hours ago

Last reply by jscher2000 2 hours ago

Why is Firefox using too much ram and how to fix it?

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had a… (read more)

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had and no improvement. My pc is Intel I59400f running windows 10 with 8 gig ram plus gtx1660 super with 6gb ram too

Asked by james_t_mumu 2 hours ago

  • Solved

Opening link from email in Firefox browser

Before the last Firefox update, when I clicked a link in an email it opened a tab in Firefox. Now nothing happens and I have to copy the link and open a new tab in Firef… (read more)

Before the last Firefox update, when I clicked a link in an email it opened a tab in Firefox. Now nothing happens and I have to copy the link and open a new tab in Firefox and paste in the link. How can I fix this so that the link opens directly? Thank you.

Asked by dfbdc 5 hours ago

Answered by dfbdc 3 hours ago

Control of print margins

When I try to print a document, including from your frequent questions site, the right and left margins are equal to 1 3/4 inches even though on the web site the margins … (read more)

When I try to print a document, including from your frequent questions site, the right and left margins are equal to 1 3/4 inches even though on the web site the margins are set at .5 inches. I have tinkered with all the available options but no matter what I do the result is 1 3/4 inch right and left margins.

This also happens when I try to print a document from Vanguard's message center.

How do I resolve this matter

John V.

Asked by johnand.margie 3 weeks ago

Last reply by jscher2000 3 hours ago