• Solved

Suddenly the Ongoing Downloads (from Download Button) stays open after download

So I have my Download button visible all the time. Yesterday, this suddenly started to happen. When I download something, the list of Ongoing Downloads stayed open. It … (read more)

So I have my Download button visible all the time.

Yesterday, this suddenly started to happen.

When I download something, the list of Ongoing Downloads stayed open. It never did that before.

Any idea why and how to fix it?

Windows 10, Firefox 98.0 (64-bit)

Asked by jayteasee 5 months ago

Answered by cor-el 5 months ago

  • Solved

Firefox not asking where to download files

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded… (read more)

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded for the past 2-3 days has first gone into my Downloads folder instead, forcing me to re-download the file in order to get it into the correct folder. If this was for personal usage, I wouldn't care, but having to continually download business files is getting old very very quickly. Firefox has been my default browser for the better part of two decades. I really don't want to switch to Chrome or Safari just because Firefox won't let a power user customize their usage experience.

Asked by cmjross1 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

"Your browser can't play this video" on YouTube

Hello! Just installed Ubuntu 20.04.4 on my laptop and now find that I'm not able to watch some YouTube videos on Firefox 97. It seems mainly just live streams that I can'… (read more)

Hello! Just installed Ubuntu 20.04.4 on my laptop and now find that I'm not able to watch some YouTube videos on Firefox 97. It seems mainly just live streams that I can't watch. When I go to one it shows "Your browser can't play this video...Learn more" in the video window. Clicking Learn More takes me to a page that doesn't explain what the problem is. Any idea what the fix might be? The same videos play just fine on other devices on my network. Any help would be greatly appreciated.

Asked by kdpryor 5 months ago

Answered by kdpryor 5 months ago

  • Solved

Importing Passwords and History From Safari

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get t… (read more)

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Asked by jayson3 5 months ago

Answered by jayson3 5 months ago

  • Solved

change log in email

Primary email no longer exists, I have 2nd email address but cannot access because log in email no longer exists. You keep asking me to log in to change primary email but… (read more)

Primary email no longer exists, I have 2nd email address but cannot access because log in email no longer exists. You keep asking me to log in to change primary email but I cannot log in because email does not exist any more. You are sending me in circles.

Asked by mikelin1 19 hours ago

Answered by mikelin1 19 hours ago

  • Solved

Google Images search results are not working properly and I am not sure how to fix it

I am pasting this video link first to show exactly is happening when I use Google Images Search results. https://youtu.be/HD-GPkORQPA This happened suddenly. Everything … (read more)

I am pasting this video link first to show exactly is happening when I use Google Images Search results. https://youtu.be/HD-GPkORQPA

This happened suddenly. Everything was fine when I last used google image results, I was playing a game and when I alt+tabbed to search for something, this was happening. I have no idea what could have caused it since I didn't install any new extensions, CSS styles, programs in my PC nor any big changes that would give me an idea of where to start.

I already tried disabling all the extension and that didn't help at all. The only way I've managed to make this stop, was when I opened a private window. There the image search results were fine and I could zoom in, and out and no weird scrollbar issues were happening.

I went back to a normal window in Firefox, and noticed that if I log out from my Google account, this will also fix the issue. And when I logged back in, the issue was happening again.

Anyone have any idea why this would happen, and how I can fix it? Thank you!

Asked by NathanTheGraves 22 hours ago

Answered by NathanTheGraves 11 hours ago

  • Solved

How to hide the full URL from address bar?

I have the browser.urlbar.trimURLs switched to TRUE but still as you can see in the screenshot it shows the complete URL with the protocols. I do not want this, I want it… (read more)

I have the browser.urlbar.trimURLs switched to TRUE but still as you can see in the screenshot it shows the complete URL with the protocols. I do not want this, I want it to hide it and only show the main link like youtube.com instead of https://youtube.com

Asked by Amay 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

small numbered boxes started appearing on webpages behind each element on a page

Today, web pages started showing small numbered boxes behind each element on a webpage. As you move down the page, the numbers are in sequence. I tried the font settings.… (read more)

Today, web pages started showing small numbered boxes behind each element on a webpage. As you move down the page, the numbers are in sequence. I tried the font settings. They are all set at what they should be. I also tried the config settings, no joy. If I restart in troubleshooting mode, the boxes go away. Note: I am using Linux Mint, and Firefox just updated yesterday to V103.0.2. Any help would be appreciated.

Asked by bawlmer23 1 day ago

Answered by cor-el 1 day ago

  • Solved

Tabs appear in different windows and not just in 1

When I am in 1 window, I have multiple tabs open, but when I hover over the Firefox logo in my taskbar, the tabs appear in different windows that have each tab but not th… (read more)

When I am in 1 window, I have multiple tabs open, but when I hover over the Firefox logo in my taskbar, the tabs appear in different windows that have each tab but not the other tabs from the window I am on. Like every individual tab has its own window. This has never happened to me before, only started happening today.

Asked by Grim 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Manage Bookmarks Button Missing

Firefox just changed. For over a decade I had a Bookmarks tab on my Bookmark menu, and now that's gone away. I have that whole setup very keenly arranged with folders-in… (read more)

Firefox just changed.

For over a decade I had a Bookmarks tab on my Bookmark menu, and now that's gone away. I have that whole setup very keenly arranged with folders-in-folders and now I either have to futz with several more buttons than I used to, or do a pop-up window with Ctrl+Shift+O to manage bookmarks when all I want to do is go to my bookmarks menu as before, select the right folder-in-folder, and then "Open all Tabs."

How do I get a Bookmarks icon to click as before without going into another menu for do the Manage Bookmarks when I don't need to manage anything? Speed and accuracy is important, and this is neither fast nor accurate without that icon/tool.

Asked by lostsole31 1 day ago

Answered by lostsole31 1 day ago

  • Solved

Credit Card info does not autofill

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofi… (read more)

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. Also, I've checked the 2 relevant items in about:config an they are enabled. How do I get the autofill to start working again?

Asked by Steve Ediger 2 days ago

Answered by Steve Ediger 6 hours ago

  • Solved

Delete form input history

I'm a hobby-programmer not trained. My doc is local php file, saving calendar events to text files, run on localhost. The field in question is a line number on my calenda… (read more)

I'm a hobby-programmer not trained. My doc is local php file, saving calendar events to text files, run on localhost. The field in question is a line number on my calendar. Javascript uses that number to load another input with the calendar entry so I can confirm that it's the correct line before submitting it to PHP for deletion. I have unchecked 'Remember search and form history', ran 3 cleaners, restarted the computer and the data is (correctly) not displayed. But it is not deleted. When I rechecked 'Remember search and form history' the old input data comes back. If I change id, field name, javascript function name and variable names the history disappears but when I restore those names, the history is back. I want to know why that input can't be permanently deleted. Windows 10, Firefox 103.0.2 (64-bit)

Asked by bob9111 2 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

  • Solved

Language Randomly Changed to Greek, Can't Change it Back

Hi, First off, I have only ever used Firefox in English. I don't speak enough of any other language well enough to do otherwise. I booted up my gaming PC today and opened… (read more)

Hi,

First off, I have only ever used Firefox in English. I don't speak enough of any other language well enough to do otherwise. I booted up my gaming PC today and opened Firefox, and the language on my menus, bookmarks toolbar, and almost all Firefox UI has randomly changed to what looks like it might be Greek. I can't change it back. It looks from the settings page that the selected language is English, but again I don't speak or read Greek so I have no idea what's going on here. I've run a virus scan, nothing came up. I tried clearing the Firefox startup cache, that didn't help. It's only the Firefox menus that are in Greek, webpages are still showing up in English like they should.

Can somebody help me fix this please? I use Firefox as my main browser on all of my PCs and I don't want to have to switch to using Chrome on one of them. Thanks!

Asked by captainlaurie 2 days ago

Answered by captainlaurie 8 hours ago

  • Solved

restoring the session with sessionstore and upgrade.json

I lost my old session and while attempting to fix the issue I overwrote my sessionstore.json backups in the process. Now all i have are the upgrade.jsonlz4 files, i know … (read more)

I lost my old session and while attempting to fix the issue I overwrote my sessionstore.json backups in the process. Now all i have are the upgrade.jsonlz4 files, i know those are old session backups from when we upgraded. how do i go about restoring those as a session? when i follow the typical session restore steps nothing happens seemingly because its a jsonlz4 - XXXXXX file.

Any way to change it to a normal jsonlz4 file?

Asked by thomas.lupercal 2 days ago

Answered by cor-el 2 days ago

  • Solved

Loading tweet......

Hi, all websites that have embedded tweets stopped working for me today. I simply see a box that says Loading tweet... I have attached an image that shows the error. Wh… (read more)

Hi, all websites that have embedded tweets stopped working for me today. I simply see a box that says Loading tweet...

I have attached an image that shows the error. When I am in troubleshooting mode the error goes away and tweets load. the problem is i cant figure out why. Even when i disable all extensions and turn of troubleshooting the tweets stop loading again.

Asked by dan232 2 days ago

Answered by cor-el 2 days ago

  • Solved

How do I retrieve my saved passwords from an old profile into a new one, after an update which won't use the old profile stating "Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile..."

Apparently my firefox updated yesterday ( aug 9 2022), it now shows I'm running 91.12.0esr. However it now says I can't use my old profile, stating: "Using an older versi… (read more)

Apparently my firefox updated yesterday ( aug 9 2022), it now shows I'm running 91.12.0esr. However it now says I can't use my old profile, stating: "Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile..." So, how do i go about retrieving all of my passwords and get them into the new profile?

Asked by benelow 2 days ago

Answered by jscher2000 - Support Volunteer 2 days ago