Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (read more)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Asked by Evgeny_tsxqxyg5f7 1 day ago

Last reply by Evgeny_tsxqxyg5f7 1 hour ago

WidevineCdm Plugin Crash on Firefox

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated. Steps I'… (read more)

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated.

Steps I've already taken to troubleshoot:

  • Ensured "Play DRM-restricted content" is enabled in Firefox.
  • Tested with a completely clean Firefox profile.
  • Tried the portable version of Firefox (131.0.3) as well, but the same issue arose.
  • Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes).
  • Made sure I'm not using any VPN or proxy.
  • Performed a clean reinstall of the latest Firefox version.

System information:

  • OS: Windows 11 (23H2)
  • Firefox version: 132.0

Asked by orangehermit 20 hours ago

Last reply by orangehermit 2 hours ago

new update

YOU HAVE RUINED MY CANON PICTURE PROGRAM THAT I WAS USING TO DOWNLOAD PICTURES FROM MY CAMERA MEMORY CARD. AFTER THIS LATEST UPDATE THAT I DIDN'T AUTHORIZE I CAN NO LONG… (read more)

YOU HAVE RUINED MY CANON PICTURE PROGRAM THAT I WAS USING TO DOWNLOAD PICTURES FROM MY CAMERA MEMORY CARD. AFTER THIS LATEST UPDATE THAT I DIDN'T AUTHORIZE I CAN NO LONGER DOWNLOAD THE PICTURES AS BEFORE OR ATTACH THEM TO EMAILS..

FIX IT!!!!!!!!

SUSAN SPONGBERG - LA HABRA, CA.

Asked by CaliforniaLady 2 hours ago

Getting the old "Your browser does not support High-Definition" on Amazon Prime Video, on FF MacOS

It started doing this last week. I had this happening a couple versions ago but it went away by itself (I think). Clearing cache won't help, not restarting it in Trouble… (read more)

It started doing this last week. I had this happening a couple versions ago but it went away by itself (I think).

Clearing cache won't help, not restarting it in Troubleshoot mode, etc.

Firefox is up-to-date and this was fixed a couple versions ago.

New bug?

Asked by ThSam 1 day ago

Last reply by ThSam 3 hours ago

Lost work

Today I was filling in a contract with a government organization. The type that allows me to answer questions and submit. I clicked on something else before finishing … (read more)

Today I was filling in a contract with a government organization. The type that allows me to answer questions and submit. I clicked on something else before finishing and I could not retrieve my work.

I have tried ALL of the suggestions available in HISTORY (restore previous session) open closed tabs etc Etc.

Nothing works

Asked by bruce106 1 day ago

Last reply by bruce106 3 hours ago

132.0 Update Fails

Windows 11 system; currently running 131.0.3 (64-bit). Was offered the chance to update to 132.0 (About | Help) (I do not and will not ever allow automatic updates witho… (read more)

Windows 11 system; currently running 131.0.3 (64-bit).

Was offered the chance to update to 132.0 (About | Help) (I do not and will not ever allow automatic updates without user approval, and my profile is stored in an entirely separate folder structure well away from the insecure \users hierarchy). Did the usual click on the update button, showed 132.0 downloading, update button changed to "Restart to Update", clicked the button...

And the update failed. Help | About shows 131.0.3, and the "Restart to Update" button is still active.

Tried again with a full shutdown instead of using the update button, same result.

So how do I force this update to install?

Asked by Jaws 5 hours ago

does not allow Facebook messenger to use cam or mic

when ever i try to use Firefox to do a Facebook or /messenger video or audio with some on on Facebook it does not let me/. I have tried with all add on disabled a… (read more)

when ever i try to use Firefox to do a Facebook or /messenger video or audio with some on on Facebook it does not let me/. I have tried with all add on disabled and still no. Come on tell me how or what to do. There are others saying the same thing . can you fix it or tell me how to make it work. I have to go to Chrome to use it. Just not right i have used firefox for more that i can remember but if it keeps up you may have me switch to chrome. Please fix it or tell me how to get it

Asked by Mary 6 hours ago

Years long Amazon.com connection problem

Very frustrating with many websites especially Amazon hanging and freezing on Firefox, this happens in Windows 10 across multiple computers, this issue doesn't happen on … (read more)

Very frustrating with many websites especially Amazon hanging and freezing on Firefox, this happens in Windows 10 across multiple computers, this issue doesn't happen on Chrome or Safari. Ad blocking has been turned off, hardware acceleration disabled, and multiple times complete reinstalls have been performed of Windows 10. For instance on Amazon, these websites seem to hang when loading, either freezing the browser with no mouse input allowed or loading broken images:

unagi-na.amazon.com unagi.amazon.com m-media.amazon.com images-na.ssl-images.amazon.com fls-na.amazon.com

I've had to use Chrome on these multiple computers when ordering from Amazon, any insight would be appreciated.

Asked by chinon1919 6 hours ago

Forefox unresponsive

Sometimes it says secure connection failed or the connection has timed out. On certain sites it says that almost all of them like twitter and facebook and so forth. Wha… (read more)

Sometimes it says secure connection failed or the connection has timed out. On certain sites it says that almost all of them like twitter and facebook and so forth. What do I do?

Asked by Wade Yoshida 7 hours ago

Inhibits Power Management

Firefox inhibits power management, causing the screensaver to not activate. This happens when I am not running a video. It happens if I open a website that has video but … (read more)

Firefox inhibits power management, causing the screensaver to not activate. This happens when I am not running a video. It happens if I open a website that has video but I do not run the video. If I turn off Firefox the screensaver works. Screensaver is set to activate at 5 minutes. Power Management is set to turn off screen when inactive for 7 minutes. Linuxmint 21.3. and on another computer - Linuxmint 22.0

Asked by borgward 2 days ago

Last reply by borgward 8 hours ago

Navigateur Firefox

Les sites suivants ne fonctionnent plus sur mon navigateur Firefox. Est-ce normal? Merci. https://www.hydroquebec.com/residentiel/ Incapable de télécharger le PDF de ma … (read more)

Les sites suivants ne fonctionnent plus sur mon navigateur Firefox. Est-ce normal? Merci.

https://www.hydroquebec.com/residentiel/ Incapable de télécharger le PDF de ma facture

https://www.cineplex.com/fr/theatre/cinema-cineplex-odeon-beauport La fenêtre des billets que je veux acheter ne télécharge jamais

Asked by Andrée Rodrigue 10 hours ago

redirecting to a next page when hitting a NEXT button

This has happened on my 2 laptops with one particular website. Firefox is updated as required.... It has worked before. On the Norwegian ( NCL ) website , if you go to t… (read more)

This has happened on my 2 laptops with one particular website. Firefox is updated as required.... It has worked before. On the Norwegian ( NCL ) website , if you go to the " excursion " link , pick a port , you see the 1st available tours...at the bottom of the page stating " 1-12 of 24 NEXT." However when you click the " highlighted" NEXT , nothing happens.....I have tried every combinations of settings....This feature, however works on my other browser with No additional settings....I was Always able to accomplish this.

Asked by m berger 18 hours ago

Last reply by m berger 10 hours ago

Einloggen bei Bankverbindung

Sehr geehrtes Mozailla-Taem. Ich hoffe, das ich dieses Mal auf der richtigen Adresse bin. Ich habe ein Problem mit Firefox 132. Ich kann nicht auf mein Bankkonto bei der … (read more)

Sehr geehrtes Mozailla-Taem. Ich hoffe, das ich dieses Mal auf der richtigen Adresse bin. Ich habe ein Problem mit Firefox 132. Ich kann nicht auf mein Bankkonto bei der Targobank zugeifen. Trotz Ihrem Update auf 131.03. In der Firefox-Portabel-Funktion 132 funktioniert aber der Zugriff auf das Bankkonto. (Installiert auf einem Stick). Bei einer anderen Bankverbindung (Barclay) klappt dieses aber. Ich erhalte immer folgende Abbildung, sh. Anhang Wie kann ich diesen Fehler beheben? Über eine kurze Antwort in Deutsch würde ich mich freuen. Mit freundlichen Früßen Wolfgang Stöver E-Mail: wolfg.stoever@t-online.de

Asked by wolfg.stoever 11 hours ago