• Solved

Refresh Button mysteriously disappeared?

This is a silly one, probably. My refresh button has mysteriously disappeared from my browser toolbar. I can just use cmd+shift+r to refresh, but muscle memory keeps … (read more)

This is a silly one, probably.

My refresh button has mysteriously disappeared from my browser toolbar. I can just use cmd+shift+r to refresh, but muscle memory keeps looking for the button on screen too, and it would be nice to have it back!

I opened up the customize options, thinking maybe I just removed it by accident, but refresh doesn't appear to be an option?

I also opened it up in troubleshoot mode to see if that would change anything. It did not :(

I also don't have any extensions that mess with the toolbar, so I don't think that would be an issue (and troubleshoot mode should have disabled extensions anyway I think.)

I recently updated to 126.0.1 - no idea if that has anything to do with it, but this did happen right after the update.

There are a couple more people on here with the same question, and they all had easy solutions. I'm hoping I'm just not seeing a setting somewhere.

Thanks!

Asked by Rainingredpandas 4 days ago

Answered by Rainingredpandas 4 days ago

  • Solved

Cannot Log On to Internet Banking

Firefox recently 'crashed' on my desktop PC. It asked me to restart in safe mode or restore to the original state. I chose to restore. This meant that I had to re-add all… (read more)

Firefox recently 'crashed' on my desktop PC. It asked me to restart in safe mode or restore to the original state. I chose to restore. This meant that I had to re-add all of my add-ons and log back into my favourite sites as my log-in details had disappeared. I got everything back to normal eventually, except for one very important site. I am now no longer able to log on to my bank website to review my accounts. I get an error message on the site saying " Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have never had this problem before. I am able to log on successfully on my tablet, and also via a different browser on my desktop PC. I'm not a tech expert so this is very frustrating. I've tried clearing cookies/cache/data in the settings but no success. I really need to access my bank accounts on my desktop as I find this easier. Hopefully you can help as I don't want to use a different browser.

Best regards Andrew Sambrooks

Asked by andrewsambrooks 3 weeks ago

Answered by cor-el 5 days ago

  • Solved

A new pop-up box is preventing me from using a site I have been using regularly for several years

I've been using a Rewards site regularly (3/4 times per month) for several years without problem. This weekend the attached pop-up appeared. It makes no difference wheth… (read more)

I've been using a Rewards site regularly (3/4 times per month) for several years without problem. This weekend the attached pop-up appeared. It makes no difference whether I select Resend or Cancel, the program just re-displays the pop-up trapping me in an endless loop. The only exit is to close the window and abort the process. I was able to complete the task without any problem using Edge instead so it appears to be a Firefox specific issue. I haven't consciously changed anything since last using the site successfully on 24 May. Any help/suggestions appreciated.

Asked by eregister 1 week ago

Answered by eregister 5 days ago

  • Solved

Firefox manual update with Linux Ubuntu

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The worl… (read more)

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The world is telling me to upgrade my browser. 2. Mozilla tells me "Note: If you use your Linux distribution's packaged version of Firefox, you will need to wait for an updated package to be released to its package repository. This article only applies if you installed Firefox manually (without using your distribution's package manager)." 3. There will never be an updated package because LTS has ended. 4. IS THERE A WAY TO MANUALLY INSTALL A NEWER BROWSER LIKE FIREFOX 123?

Asked by Jim 3 months ago

Answered by Jim 3 months ago

  • Solved

Firefox URL address bar suggestions window shifted upwards, covering the URL bar and bookmarks

Hello, Since a couple of weeks I'm facing a strange issue on my Firefox installed on my desktop (arch linux) where the suggestions window that appears when clicking the U… (read more)

Hello, Since a couple of weeks I'm facing a strange issue on my Firefox installed on my desktop (arch linux) where the suggestions window that appears when clicking the URL address bar, is shifted upwards and covers the address bar itself and the majority of the bookmarks. Has anyone experienced a similar issue and is able to point me towards some troubleshooting steps? Thanks!

Asked by Bryan Joshua Pedini 6 days ago

Answered by TyDraniu 6 days ago

  • Solved

Youtube very laggy recently?

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox… (read more)

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Asked by Dartagnan Rozycki 5 months ago

Answered by TyDraniu 4 months ago

  • Solved

Domain uniformity no uniform

FireFox assumes that text size is the same for all pages in a domain, rferl.org for example. That is _not_ true. If I have set size to 50% and then take a link to a page … (read more)

FireFox assumes that text size is the same for all pages in a domain, rferl.org for example. That is _not_ true. If I have set size to 50% and then take a link to a page that's different and have to set size to 67% to read it, when I return to the original page, size is 67% and text is too large.

Asked by Mark Filipak 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Used forgot about this site for reddit and now I cant acccess the site at all

Recently I used the forgot about this site for reddit, but when I try to click on a link from either my bookmarks or from a web search I keep on getting. [The page isn’t … (read more)

Recently I used the forgot about this site for reddit, but when I try to click on a link from either my bookmarks or from a web search I keep on getting. [The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.]

Not exactly sure what causes this or how to fix it.

Asked by Blaze 5 days ago

Answered by Blaze 5 days ago

  • Solved

I can't restore my search bar

My search box disappeared. I know about clicking the 3 horizontal lines, selecting customize and dragging the box. Actually the box is still there on the customize scre… (read more)

My search box disappeared. I know about clicking the 3 horizontal lines, selecting customize and dragging the box. Actually the box is still there on the customize screen, but not in any other tabs.

Dragging a second box does nothing. Refreshing Firefox does nothing. Rebooting does nothing. Firefox 125.0.2

Asked by Henry 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Want to change or disable developer tool shortcut

I am attempting to copy values from one google sheet to another and am unable to do so effectively as whenever I press crtl +shift + c I open the the developer tools. All… (read more)

I am attempting to copy values from one google sheet to another and am unable to do so effectively as whenever I press crtl +shift + c I open the the developer tools. All my efforts on looking for a solution have lead me to unsupported extensions so I'm stuck wondering what to do.

Asked by Aries Alb (BeezKneez) 2 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox web browser

I am not referring to anything regarding YouTube. This issue is with my Firefox web browser. When I long onto frequently used web pages parts of the page are no longer vi… (read more)

I am not referring to anything regarding YouTube. This issue is with my Firefox web browser. When I long onto frequently used web pages parts of the page are no longer visible. What causes this and how do I fix this?

Asked by James F. Pinkerton 6 days ago

Answered by James F. Pinkerton 6 days ago

  • Solved

failed to check for update

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10. I have been able to manually … (read more)

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks

Asked by ETERNALVOID 1 month ago

Answered by James 1 month ago

  • Solved

SSL_ERROR_INTERNAL_ERROR_ALERT

I have been working for Data Annotation for nearly a month and never got this error before. I need this money for rent! I'm trying really hard not to freak out here but t… (read more)

I have been working for Data Annotation for nearly a month and never got this error before. I need this money for rent! I'm trying really hard not to freak out here but today is the deadline for rent and the only way I'll get that money is to log on to this website so I need help and I need it now.

Asked by burlonberrydon 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Random unistall/reinstall lost all my book marks

Hey y'all, I just closed Firefox and tried to open in up again a few minutes later. The icon in my taskbar threw an error saying it couldn't find the executable. I typed … (read more)

Hey y'all, I just closed Firefox and tried to open in up again a few minutes later. The icon in my taskbar threw an error saying it couldn't find the executable. I typed Firefox into the run dialog and FF came up but has no icons on the home screen, zeroed out my bookmarks bar below the URL field and deleted all my bookmarks (100s).

I went into the User/../../Mozilla folder system and found a folder called bookmarksBackup or something similar. It was completely empty.

Any chance these were saved somewhere else as well?

126.0.1 (64-bit) on Windows

Thanks

Asked by bsbaixo 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Add tab sharing support for Google Meet

Hey there, long story short - nowadays it's crucial to support those who WFH, and most people use G Suit for company work. I personally have a few daily calls via Google … (read more)

Hey there, long story short - nowadays it's crucial to support those who WFH, and most people use G Suit for company work. I personally have a few daily calls via Google Meet and having the TAB sharing feature available is highly appreciated. I know this was requested a lot, but this is a real dealbreaker for many people.

What are your thoughts on this? Maybe it's somewhere in the roadmap already? Thanks!

Asked by pounds.oiler_0j 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved
  • Archived

Why does Firefox show images I upload different than they are??

Every image I upload looks different in Firefox than the file opened in other programs and different than Google Chrome. It looks with less contrast for sure, and I think… (read more)

Every image I upload looks different in Firefox than the file opened in other programs and different than Google Chrome. It looks with less contrast for sure, and I think a little bit reddish. I noted it when I opened the file with Firefox and when I saw pictures in Facebook. My Firefox version is 47.0, my OS is Ubuntu 16.04 and I already tried in Firefox safe mode.

Asked by Enrique_Agustini 7 years ago

Answered by jscher2000 - Support Volunteer 7 years ago

  • Solved

Secure Connection Failed

I am getting "Secure Connection Failed", Ive seen literally hundereds of same error also exist here. Like most of default solution (which is below) did not work for me. M… (read more)

I am getting "Secure Connection Failed", Ive seen literally hundereds of same error also exist here. Like most of default solution (which is below) did not work for me. My laptops time is correct, And I highly doubt reddit and most of internet has issue with its security certificates. And other browser works just fine. So What is my solution other than immigrating to new browser?

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?as=u&utm_source=inproduct

Asked by sinan50563 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

When first started, Firefox takes way too long to load any website

I'm hoping someone can help with a conundrum. A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and open… (read more)

I'm hoping someone can help with a conundrum.

A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and opened it back up--it would take several minutes for Firefox to load any website (Google, Amazon, weather.com--anything). Once the first site loaded, it would load subsequent sites normally. Interestingly, it was only my default profile that was affected; if I used another profile or created a new one, websites would load within seconds of my starting Firefox.

I finally broke down and created a new default profile, imported my history/bookmarks/etc., reinstalled extensions, adjusted settings, etc. The new profile behaved nicely, loading the first website within a few seconds of Firefox starting. But over time, the load time has gradually increased to the point where it is now behaving just like the old profile: I load Firefox, I try to go to any website, and it takes several minutes for it to load.

Any ideas what's happening/what's the problem? Hoping someone out there has some wisdom and can help troubleshoot. Thanks!

Asked by pizzilla 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Bing Maps causes firefox to crash

When I open Firefox and call up bing maps , it starts to load the page , then Firefox crashes . Has been doing this for several firefox versions . Looking at the crash r… (read more)

When I open Firefox and call up bing maps , it starts to load the page , then Firefox crashes . Has been doing this for several firefox versions . Looking at the crash report , I always get "The debug symbols are missing for firefox. Please install firefox-dbg." but I can't find firefox-dbg to load

Asked by jones2347 1 week ago

Answered by jones2347 1 week ago