Firefox Community Forum

Well, I am in a real mess. Three days ago I lost the ability to access my favourite website. I CAN access the website in the Brave browser. The website owner has told me that it is not a problem with my account with them so it must be a Firefox issue. Before this happened I had been trying to move and delete files on my laptop and have got very confused about EVERYTHING. In that I had deleted my Firefox recovery folder(s). I have managed to move them back into my Home folder before they expire. Now I am being asked to enter my "password" to initiate the restore. But the several Firefox passwords in my laptop are not being accepted. How can I get a new password? If that is not possible do I have to delete my Firefox account? What is my best way to recover from this mess? Any advice is greatly appreciated.

My PC was accidently got blue screen of death and cannot boot window anymore only way is reinstall window. and then I sing in to my mozilla account but I forgot my password so I have to reset it. but I didn't know that you have change the sync system that need to use recover key and yes now I lost all my 10years sync. this cannot recover anymore? or how can I recover it. Honestly this recover key thing is shit in google chrome you won't lost anything from reset the password. this make me really sad and upset. so is there any way to get my sync back? or it lost forever? if it lost forever I would say goodbye to firefox thanks.

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Firefox will not start on my PC, so in the process of troubleshooting, I reset my password to get into this Mozilla support site. I saw the notice about losing sync data, so I followed the instructions. I changed the password, then went to my iPhone, where Firefox is running. However, when I tried to create the backup, it would not take the new password. I presume that since it was running on the old password (which I do not remember), which is the password required for the backup. Next, I logged out of Firefox on my iPhone and logged back in with the updated password. Now my data seems to be gone.

I have two other devices running Firefox, iPad and another PC. I need to know how to create a backup that I can restore my sync data.

Hello Dear,

I hope you are well. I would like to recover the passwords I previously saved in Firefox, but I am now finding it difficult to access them after deleting the old Windows system and installing a new one.