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Firefox Crashes on Certain Websites

Hi everyone, Not sure if it is the current version of FF that is causing it to crash each time I visit some websites. In order to troubleshoot the cause, I manage to load… (read more)

Hi everyone,

Not sure if it is the current version of FF that is causing it to crash each time I visit some websites. In order to troubleshoot the cause, I manage to load the website in safe mode and it was stable but going back to normal mode, it happened again. So I tried to isolate the problem by going through the checklist as documented by FF support e.g https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup but to no avail.

Since, I intended to reinstall my Mac from scratch, I thought that might help eliminate any issues that might be causing it, but after installing Catalina and then installing only FF, I visited the site again and it crashed the moment it tried to load.

The site I was visiting was http://www.ahpra.gov.au/

Would this report help in any way?

Thank you.

Cheers, Ernest

      • START***

AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:27.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9 AvailablePhysicalMemory: 3187167232 AvailableSwapMemory: 0 BuildID: 20211103134640 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1637590293 DOMFissionEnabled: 1 DOMIPCEnabled: 1 ExperimentalFeatures: fission.autostart,media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1637589784 MacAvailableMemorySysctl: 3503456348 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1637590272 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 214867968 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 96 StartupCrash: 0 StartupTime: 1637590272 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211103134640","version":"94.0.1","vendor":"Mozilla","displayVersion":"94.0.1","platformVersion":"94.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"19.6.0","locale":"en-AU"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookAir5,2","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-GB","en-US"],"appLocales":["en-GB","en-US"],"systemLocales":["en-AU"],"regionalPrefsLocales":["en-AU"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"browser.search.region":"AU","browser.search.widget.inNavBar":false,"browser.urlbar.suggest.quicksuggest":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?channel=crow5&client=firefox-b-d&q="}},"profile":{"creationDate":18953,"firstUseDate":18953},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934},"webcompat@mozilla.org":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18953,"updateDay":18953},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"aab7be96-022b-644c-b0c0-82d16c640b12"},"bug-1732206-rollout-fission-release-rollout-release-94-95":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"6ff48579-d11b-384c-a7e3-27f6a2fb665a"},"bug-1727384-pref-impact-study-for-total-cookie-protection-tcp-release-91-95":{"branch":"control","type":"normandy-exp","enrollmentId":"a71c4f85-4c9b-f640-b79f-ddeb3f0a9cfa"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",8:"StreamTrans #1",10:"Socket Thread",9:"StreamTrans #2",11:"Permission",12:"JS Watchdog",16:"TaskController #1",18:"TaskController #3",17:"TaskController #2",15:"TaskController #0",19:"Cache2 I/O",20:"Cookie",22:"Worker Launcher",23:"Renderer",24:"WRWorker#0",28:"WRWorkerLP#0",29:"WRWorkerLP#1",30:"WRWorkerLP#2",27:"WRWorker#3",31:"WRWorkerLP#3",25:"WRWorker#1",26:"WRWorker#2",32:"Compositor",34:"ImageIO",35:"IPDL Background",37:"DOM Worker",37:"QuotaManager IO",38:"IndexedDB #1",39:"TRR Background",40:"StreamTrans #3",41:"StreamTrans #4",42:"StreamTrans #5",43:"StyleThread#0",44:"StyleThread#1",45:"StyleThread#2",47:"mozStorage #1",48:"ImageBridgeChld",49:"WRSceneBuilder#1",50:"WRSceneBuilderLP#1",51:"WRRenderBackend#1",55:"GMPThread",56:"ProcessHangMon",57:"mozStorage #2",57:"BgIOThreadPool #1",60:"BackgroundThreadPool #2",61:"DNS Resolver #1",63:"mozStorage #3",64:"DOM Worker",65:"DNS Resolver #2",66:"DNS Resolver #3",67:"DOM Worker",69:"IndexedDB #5",72:"SSL Cert #1",72:"DOM Worker",72:"URL Classifier",75:"ExtensionProtocolHandler",75:"IndexedDB #6",78:"SSL Cert #2",79:"mozStorage #4",80:"SSL Cert #3",81:"RemoteLzyStream",85:"LS Thread",86:"SSL Cert #4",87:"mozStorage #5",89:"mozStorage #6",84:"mozStorage #7",85:"mozStorage #8", Throttleable: 1 TotalPhysicalMemory: 8589934592 URL: http://ahpra.gov.au/Error/404.htm?item=%2f&user=sitecore%5cAnonymous&site=scheduler&url=%2f UptimeTS: 21.20301408 Vendor: Mozilla Version: 94.0.1 useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

      • END***

Asked by Ernest Lee 4 days ago

Last reply by FredMcD 4 days ago

crash on startup

Clicking on the firefox icon opens a window for a split second and closes it without anything loading. This also happens when I shift-click to try and open in troubleshoo… (read more)

Clicking on the firefox icon opens a window for a split second and closes it without anything loading. This also happens when I shift-click to try and open in troubleshooting mode. There is the same problem with the tor browser.

I've whitelisted firefox on the windows virus and malware protection. I have re-installed firefox multiple times and got the same issue.

pls help

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Mozilla will not even start up.

Mozilla will not even start up. However, when I go into the task manager and check processes, here are usually 4-6 mozilla processes going and none of them will end, no m… (read more)

Mozilla will not even start up. However, when I go into the task manager and check processes, here are usually 4-6 mozilla processes going and none of them will end, no matter how many times I click it.

I have uninstalled/reinstalled multiple times, I have "refreshed" multiple times, deleted every mozilla file (except the 2, titled mozilla.browser, that my computer will not allow me to delete, for some stupid reason it says I need "system's permission" when *I AM* system) and everything else your website suggest.

The browser won't even open, so there is no "trouble shooting data" or anything else to send...

I am at my wits end and very openly getting angry at this point.

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Last reply by FredMcD 4 days ago

Multiple FF icons in Windows 10 hidden icon box when opened. Are these FireFox icons? Only started since 91.3esr update. Memory usage doubles in size when it happens.

Since 91.3esr update, over a period of a couple of days, if I open the Windows 10 hidden icons I will see a large number of FF icons that disappear immediately after I ho… (read more)

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Last reply by FredMcD 6 days ago

Issues with Firefox browser on Mac OSX

In the past three weeks, I have been experiencing issues with the Firefox browser on my iMac MacOSX. First, the browser, after some amount of time of usage, seems slower.… (read more)

In the past three weeks, I have been experiencing issues with the Firefox browser on my iMac MacOSX. First, the browser, after some amount of time of usage, seems slower. Second, if I keep windows with multiple tabs open overnight and then try to use them, they don't seem to function. The YouTube videos will not play. I can't move the tabs. I need to close the tabs and window altogether to get YouTube to function. Lastly, as of now, I can't even select and move tabs. I have never experienced this problem with Firefox on my iMac.

Prior to this I don't remember having these issues. What has changed?

Asked by gesar_o 6 days ago

Last reply by FredMcD 6 days ago

Firefox tab crashes at startup

I am logged in via ssh on remote CentOS machine: $ cat /etc/os-release NAME="CentOS Linux" VERSION="7 (Core)" ID="centos" ID_LIKE="rhel fedora" VERSION_ID="7" PRETTY_NAME… (read more)

I am logged in via ssh on remote CentOS machine: $ cat /etc/os-release NAME="CentOS Linux" VERSION="7 (Core)" ID="centos" ID_LIKE="rhel fedora" VERSION_ID="7" PRETTY_NAME="CentOS Linux 7 (Core)" ANSI_COLOR="0;31" CPE_NAME="cpe:/o:centos:centos:7" HOME_URL="https://www.centos.org/" BUG_REPORT_URL="https://bugs.centos.org/"

CENTOS_MANTISBT_PROJECT="CentOS-7" CENTOS_MANTISBT_PROJECT_VERSION="7" REDHAT_SUPPORT_PRODUCT="centos" REDHAT_SUPPORT_PRODUCT_VERSION="7"

I am trying to start Firefox from that CentOS machine and display it on my MAC (Catalina) where I have installed XQuartz but Firefox is crashing with message: "Your tab just crashed" (see attach) and the error message in CentOS terminal as follows:

$ firefox

[Parent 151228] WARNING: pipe error (36): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 151228] WARNING: pipe error (44): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 151228] WARNING: pipe error (42): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 151228] WARNING: pipe error (40): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322

      1. !!! [Parent][MessageChannel] Error: (msgtype=0x46000E,name=PContent::Msg_NotifyLayerAllocated) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0002,name=PBrowser::Msg_PRenderFrameConstructor) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0068,name=PBrowser::Msg_Show) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0082,name=PBrowser::Msg_LoadRemoteScript) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0069,name=PBrowser::Msg_LoadURL) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0084,name=PBrowser::Msg_SetDocShellIsActive) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C006A,name=PBrowser::Msg_UpdateDimensions) Channel error: cannot send/recv


      1. !!! [Parent][RunMessage] Error: Channel error: cannot send/recv

[Parent 151228] WARNING: FileDescriptorSet destroyed with unconsumed descriptors: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/file_descriptor_set_posix.cc, line 22

      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0083,name=PBrowser::Msg_Destroy) Channel error: cannot send/recv

[Parent 151228] WARNING: pipe error (49): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 151228] WARNING: pipe error (56): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 151228] WARNING: pipe error (54): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 151228] WARNING: pipe error (52): Connection reset by peer: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322

      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C006A,name=PBrowser::Msg_UpdateDimensions) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C006C,name=PBrowser::Msg_Activate) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0001,name=PBrowser::Msg_AsyncMessage) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0001,name=PBrowser::Msg_AsyncMessage) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0075,name=PBrowser::Msg_RealMouseButtonEvent) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0073,name=PBrowser::Msg_RealMouseMoveEvent) Channel error: cannot send/recv


      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0074,name=PBrowser::Msg_SynthMouseMoveEvent) Channel error: cannot send/recv


      1. !!! [Parent][RunMessage] Error: Channel error: cannot send/recv

[Parent 151228] WARNING: FileDescriptorSet destroyed with unconsumed descriptors: file /builddir/build/BUILD/firefox-52.7.2/firefox-52.7.2esr/ipc/chromium/src/chrome/common/file_descriptor_set_posix.cc, line 22

      1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0083,name=PBrowser::Msg_Destroy) Channel error: cannot send/recv


I should mention that I am able to run Firefox from my MAC terminal without issues.

I followed solution given here (https://support.mozilla.org/en-US/questions/1167673) but that didn't resolve my issue.

Please advise,

Asked by mandersonman 6 days ago

Last reply by cor-el 6 days ago

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Firefox giving following error,

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for 192.168.1.100. The certificate is only valid for the following names: anishamsi.lan:6659, 192.168.1.100:6659, 192.168.1.100, anishamsi.lan

I can see the url is there as listed by firefox error itself (verify with screenshot 1), the url is "https://192.168.1.100/api/validateLogin"

please see the screenshot as well. First screenshot is for the error, second is for the certificate returned by the website and as shown by firefox.

What is the error, i have created the certificate correctly. i am sure this is a bug in firefox?? If not!!! how u suggest i fix this i have added following alt names inside my csr. DNS.1 =anishamsi.lan:6659 DNS.2 =192.168.1.100:6659 DNS.3 =192.168.1.100 I have already uploaded the certificate at names screenshot.

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Thanks, Jacek

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  • Archived

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I am getting ready to switch from Firefox to another browser. Firefox just refuses to print. When it does, it is incredibly slow and pays no attention to the criteria I select, such as which page, paper size, color or black and white.

It hangs on the "Creating Preview" loader and decides randomly 3-5 minutes later if it's going to print anything. Most often not. Converting to postscript is a no brainer these days. Everybody can do it. Why is FF having such an issue?

I have looked at every solution article within Firefox and without. And print resetting DOES NOT WORK!!

This used to be such a friendly easy to use, fast browser. Then I noticed as you started adding "features" it's just turned into a slow memory hog that doesn't print, a "feature" that is crucial for me.

Saying goodbye. This is just too darn frustrating.

PS: Attachment is all I see.

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Last reply by cor-el 1 week ago