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firefox will not load - error message

I cannot open firefox. The error box says that the platform version 130.0.1 is not compatible with the maxversion 130.0 or the minversion 130.0. It looks as if the upgrad… (read more)

I cannot open firefox. The error box says that the platform version 130.0.1 is not compatible with the maxversion 130.0 or the minversion 130.0. It looks as if the upgrade to 130.0.1 was incomplete. I need to have this fixed

Asked by Winslow Rogers 5 months ago

Last reply by TyDraniu 5 months ago

Lost all bookmarks and folders after latest update 131.0.3 (64-bit)

hi i have mental health difficulties and all the links to absolutely everything is gone no bookmarks no folders nothing on my desktop i have lost everything please help m… (read more)

hi i have mental health difficulties and all the links to absolutely everything is gone no bookmarks no folders nothing on my desktop i have lost everything please help me recover these so many important bookmarks all missing help me get them back even if i have to go back to an older version of firefox this update happened itself please help me nothing in import restore in manage bookmarks see pic showing no bookmarks its empty please help me i am desperate my mobile number is u.k [edited phone# from public community support forum] please help me

Asked by g4ryhudson_1970 4 months ago

Last reply by cor-el 4 months ago

restore Firefox bookmarks

Hello, today I have installed new OS and new Firefox. Because I was syncing everything I thought after login everything will be same as before. Before reinstaling O… (read more)

Hello,

today I have installed new OS and new Firefox.

Because I was syncing everything I thought after login everything will be same as before.

Before reinstaling OS I didnt export anything from Firefox. Now I have no bookmarks, no history, add-ons.

I do keep Lockwise on my iPhone and it connected somehow with my desktop browser so I have passwords in my browser now (thank god for that - otherwise I have no clue how they got there).

Is there a way I can restore Firefox (bookmarks and add-ons) to how it was yesterday?

I dont have firefox install elsewhere, just on my desktop.

Thanks a lot for help

Asked by michal.zet1234 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Latest Developers edition missing new tab and reload icons

I'm using Firefox Developer Edition 132.0b2 (64-bit) and noticed that the only way to open a new tab is to click on the pancake icon and select new tab. The "+" icon in t… (read more)

I'm using Firefox Developer Edition 132.0b2 (64-bit) and noticed that the only way to open a new tab is to click on the pancake icon and select new tab. The "+" icon in the tab bar is missing.

I also noticed that there is no way to reload the page (especially doing a hard reload). This is a major issue when making updates to websites and wanting to see those edit. Clicking in the address bar and then on enter will reload the page, but does not do a hard reload, so the cached version of the page is displayed, not the updates.

Asked by scott224 5 months ago

Last reply by cor-el 5 months ago

userChrome.css for Title Bar Broken by Latest Update

A friendly hello to whomever is kind enough to read this! Your help is greatly appreciated! The latest update caused an edit I made to my Profile's userChrome.css file t… (read more)

A friendly hello to whomever is kind enough to read this! Your help is greatly appreciated!

The latest update caused an edit I made to my Profile's userChrome.css file to be nullified. Now there's huge bar where the tabs toolbar used to be, and apparently it's not the title bar, as when I activate the title bar in "Customize Toolbar," this huge gets replaced by the actual toolbar.

I've attached my css code below for inspection. It used to work perfectly, but after the last update (133.0) it's no longer working. What can I do to fix this and have it like I had it prior to the latest update (133.0)?

userChrome.css File: `#main-window[tabsintitlebar="true"]:not([extradragspace="true"]) #TabsToolbar > .toolbar-items {

 opacity: 0;
 pointer-events: none;

}

  1. main-window:not([tabsintitlebar="true"]) #TabsToolbar {
   visibility: collapse !important;

}

  1. main-window[tabsintitlebar="true"]:not([extradragspace="true"]) #TabsToolbar .titlebar-spacer {
       border-inline-end: none;

}

/* Adding empty space for buttons */

  1. nav-bar {

margin-right:140px; }

/* 15px for dragging whole window by mouse*/

  1. titlebar {

appearance: none !important; height: 15px; }

/* Fix for main menu calling by Alt button */

  1. titlebar > #toolbar-menubar {

margin-top: 10px; }

/* Move minimize/restore/close buttons to empty space */

  1. TabsToolbar > .titlebar-buttonbox-container {

display: block; position: absolute; top: 17px; right: 1px; }

  1. sidebar-box {
 min-width: 250px !important;

}`

Asked by SynTriarch 3 months ago

Last reply by cor-el 3 months ago

DOWNLOAD HELPER

I have the same problems as several others. Bought a new computer and cant get download helper to pin to pin to the toolbar. Have tried hitting the puzzle piece and fin… (read more)

I have the same problems as several others. Bought a new computer and cant get download helper to pin to pin to the toolbar. Have tried hitting the puzzle piece and finding the tab after that for extensions but still cant find how to pin it as it does not give me that option.

Asked by gdfthr 4 months ago

Last reply by James 4 months ago

Firefox 115

Dear Sir or Madam, Is it possible to get a version of Firefox ESR beyond 115.15? If so, would you be so kind to share the URL to download the installation? We still hav… (read more)

Dear Sir or Madam,

Is it possible to get a version of Firefox ESR beyond 115.15? If so, would you be so kind to share the URL to download the installation?

We still have a few Windows Server 2012 boxes that are using Firefox 115.15, except Tenable is reporting the version as with vulnerabilities.

Thank you!

Asked by george.alexandres 5 months ago

Last reply by James 5 months ago

new version 131.0.2

I just installed the new Firefox version (131.0.2) and the installation gave me a new desktop lnk (the old one is still on the desktop). The new link (to an .exe file in… (read more)

I just installed the new Firefox version (131.0.2) and the installation gave me a new desktop lnk (the old one is still on the desktop). The new link (to an .exe file in "C:...\AppData\Local\Mozilla Firefox\browser") starts the new version of Firefox in its newborn virgin state, i.e., EVERYTHING from my previous version is missing.

The old link (which points to an identical .exe file in a completely different directory "C:\Program Files\Mozilla Firefox\browser" with same date stamp as the .exe file mentioned above) when executed results in an error message: Platform version '131.0' is not compatible with

                                                                                              minVersion >= 131.0.2
                                                                                              maxVersion <= 131.0.2

NOTE: The files in each of these two directories appears to be identical. I really want my old profile back.

HELP!

Asked by TrueNorth 5 months ago

Last reply by Dan MT 5 months ago

Firefox Color Extension resets after restarting computer

I have been using the Firefox Color extension for a while with no problems. I noticed that in the last few days, when I restart my computer, the theme resets. Specificall… (read more)

I have been using the Firefox Color extension for a while with no problems. I noticed that in the last few days, when I restart my computer, the theme resets. Specifically, when I first open Firefox, I very briefly see my saved theme but after just a second it reverts back to the default colors/theme.

When I go to the Firefox Color page, my theme is still saved and once I click on it, it takes effect until I restart the computer.

This only started in the last few days and I know there was a Firefox update (132) as well as a Windows update both in the last week or so.

I'm using Windows 10 Home, version 22H2, OS build 19045.5011.

Is anyone else having this problem or know what might be causing it?

Asked by office389 4 months ago

Last reply by James 4 months ago

Firefox Will Not Verify Add-on

Hi All, Apologies if I've missed something, but I can't find an answer anywhere. I've got a fresh install of Firefox version 133 running on Windows 10, and I can't seem t… (read more)

Hi All, Apologies if I've missed something, but I can't find an answer anywhere. I've got a fresh install of Firefox version 133 running on Windows 10, and I can't seem to install any add-ons. When I click the install button from the add-on's page, it just sits there with the loading animation and seemingly does nothing for several minutes. Attempting to right-click on the download button, "save link as", and hitting "install add-on from file" using that saved link as another user suggested from a similar problem does nothing at all; there's no feedback whatsoever. The add-on I've been trying to install is U-Block Origin, but I've tried this with other add-ons to the same results. The only other thing I've tried is installing one of the recommended add-ons from the add-on page directly, Privacy Badger specifically. This causes an actual window to pop up telling me Firefox is verifying the add-on, but nothing happens past this point. It just sits there, eternally attempting to verify the add-on with no progress ever made, and no error message ever spitting out. I haven't found anyone else with this exact problem. Hopefully I'm missing something obvious and I can feel really silly about the whole thing soon. Thanks much!

All the Best, G.B.Bari

Asked by GBBari 3 months ago

Last reply by james brown 3 months ago