Firefox Community Forum

Every time I go into firefox there seems to be another update to download. I conform to ensure I'm up to date. The latest has changed my display to a basic display. All my bookmarks are gone. I cannot access the back up file on my W11 computer. I have a new android phone and I installed firefox on that, but I have yet to use the application as a browser, on that phone. I tried to recover from the phone, but it does not give me the options to select to follow the steps firefox says I should take. It does not allow me to scan the QR code. I desperately need my bookmarks. If I go to the help, obviously others have the same problem. I see the questions but no answers, I am signed in. I have been trying now for 2 hours. Please help. Jill

Why does Firefox do this? Its not the first time this has happened to me, but now I'm lost.

After several windows problems, I did a clean install with forgetting to sync or backup on my profile and lost a good bit of my bookmarks. However, I managed to retrieve some files, but they seem corrupted and after going through forums and several researches, I am unable to use them. I tried to look at the files and some of them turned to chinese and others have strange symbols in them. Thanks lovely people!

I was reinstalling my windows and created a backup from my old firefox into my usb drive. My backup failed and coudn't be restored, I'm confident that I use the correct password, tried to copy the file from usb drive into my laptop and select it from there but the result is the same, if you guys would be so kind as to guide me on how to restore my backup, since my password and everything is in there. I didn't create another backup since I believe that this one would succeed. Thank you in advance.e

I used to have a whole list of "marque-pages", which apparently totally disappeared after a software update which I never requested. This really is INFURIATING  !!!!

Bought a new Macbook Pro with 26.6.2 and need to transfer all bookmarks from old Macbook Pro 10.14.6, I tried exporting the profile from the old Macbook but it did not work.

Firefox is always displayed on an EXTENDED External Display. When I flipped a circuit breaker to work on a lightswitch, the EXTERNAL DISPLAY lost power, but the laptop which runs Firefox continued uninterrupted. When I restored power, Firefox had LOST ALL OPEN TABS - there were probably 50-75 tabs that opened every day when I started Firefox. Now I don't see a choice to ReOpen Last Session or anything else that looks like it would restore all the closed tabs. All the choices in Recent History seem to be what was browsed yesterday, day before, etc, but NOT all the tabs I routinely left parked OPEN every day which were open for months - the ones that opened every day when I opened Firefox. Are these tabs stored somewhere where I can recover them. I'm running firefox on an HP Laptop PC with Win11 Pro.

Please give me a simple step by step breakdown of how to solve this. I am AuDhD, and am trying to use digital technology to assist with my problems with executive function. Internet security requirements seem determined to stop this, by not consistently saving the data I expect them to, and then asking for it when it is too late for me to have realised I needed a 3rd party solution. I don't think I should need several products to achieve this very simple goal, but neither Google, Mozilla, Microsoft not Opera seem to agree This is now causing distress and taking a huge amount of time to try and resolve with companies that profit hugely from their customers, but refuse to talk to them directly.

RE: JBR posted an answer to your question "All bookmarks disappeared. I found my json backup files. How can I import this file into Mz, now that it has created a new, dysfunctional 'profile' ??"

Today's update to Fx re-established the link between 'import' and my .json backup files of my extensive, organized bookmarks.

My genuine thanks to all involved in this crucial repair!! Ken Westphal

Sorry to add to 'questions', but once signed in, I could not re-locate the 'thread' of my exchanges with JBR.

Firefox wanted to up date and I clicked okay. All my information still to be as it was but it didn't download when the computer came back up. How do I get everything back?

Update downloaded a few days ago, I closed Firefox to restart with updates and I can't get my previous session back. I even tried my OneTab to see if I could get older stuff back and it's lost that too!

The newest Fx update created its own dysfunctional 'profile', which omits ALL my extensive, carefully created bookmarks! I found my backup bookmarks .json file, but cannot find any way to get Fx to import that file. HOW can this be done? I have lost the entire afternoon with this stupid problem, when I have an enormous amount of important work to finish. Why does Fx not retain (e.g.) bookmarks when IT makes 'new' profiles ????????? This is the first complaint I've had about Fx. Otherwise it's been fabulous. K.R. Westphal

Acer Aspire 5 laptop. Windows 10. Auto turned off because I unplugged it to move places and it has a dodgy connection so if the screen physically moves a bit (like closing and opening movement) it just auto turns off - the screen accidentally moved a bit! I restarted it but only used it to connect to the scanner and save the scanned doc in Documents - I didn't use the internet so didn't realise the tabs didn't re-open as normal. Next day, I realised the many tabs and a few windows weren't opening in Mozilla Firefox. They were also off in Chrome but I could recover those - and it was just one window and a handful of tabs. I did a restore last session, which was dated as a couple of days previously, but the Firefox windows and tabs were still not there when I restarted. I certainly wasn't asked nor were there any warnings re saving tabs etc Firefox has just done an update (auto). I've looked around but see no solution. I don't have my laptop synced to any other device. I thought I had a back up / remember things for in case of crashes but it seems not. What do I do to recover all the tabs and windows? Thank you.

the new Firefox was delivered without my permission. It is ugly in the green frame. The bookmark tool bar is nowhere to be seen. I cannot work without the old toolbar as No I have to find passwords and addresses for about 12 VERY IMPORTANT SITES I NEED EVERY DAY.