Firefox Community Forum

I'm signed up and I get a window that says, to turn on VPN, Click the Turn On button. When I click VPN near the upper right corner of the browser, I see only a Get Started button, no Turn On button. If I click the Get Started button, it re-opens the window that indicates I'm signed in and tells me to click the Turn On button, again.

Can you assist?

Thanks much, Ken

Hi, I am trying to set up the built-in vpn. I got as far as the attached screenshot but I cannot find the "... open panel and turn it on." I managed to instal? the Mozilla vpn but thats not what I am after.

Can you advise what, where is "open panel" and how to "turn on vpn"?.

Please give me step by step instructions otherwise I will get lost.

Thanks.

Using a Mac Mini OS 10.15.7 Catalina

Hello. I have been trying to use the Firefox built-in VPN. I click on the VPN icon, click "get started" and it asks if I would like to continue with my Mozilla account. I click "Continue" and it says I am signed in and to click the VPN icon again to turn on the VPN. When I click the VPN again, it does not give me the option to turn it on. It only shows the "Get Started" button again and starts the process over. (see attached image)

When will the mozilla vpn available for linux? I've been using mozilla for a long time, I tried to connect to different vpns but non of them worked. Some sites that I have to work on needs vpn but I can't connect to any of the vpn extensions on mozilla and due to this reason I am not able to do my work. So please make it available as soon as possible.

Michael Samitz mike@imasupport. mike869 (if that helps any)

My VPN Subscription ceased as I am no longer able to Use Mozilla VPN on desktop or android.. I have updated, downloaded new and can neither access on desktop or android. When I was able to log in, I found NO Active subscription, yet I have the receipt showing I should. I found a "MOZILLA" support page that stated how to recover, yet it was out of date and did NOT accurately show the same screen that I see. It shows that an "Already Subscribed" link should be on the page that shows the subscription packages. However, there is NO SUCH link on either my desktop or android app. I have the invoice (#5DF026AB-004) dated February 26, 2026 for an total amount of 90.67 with card ending in 9143. And it has been working fine till about 3 weeks ago. Since then I have sent 2 emails to vpn_support@mozilla.com with NO response or action taken. Therefor I have little faith that this ticket will get any more attention. However, it if does..... thank you -thank you. And I hope you can get my subscription back on line as this has greatly hampered my business operations as I am constantly out of country. I also feel that I am not out of line by asking for some credit as for this has been a problem for many weeks. I paid for a service which I have not been able to use, or even get adequate support to fix and have spent countless time and effort dealing with this issue.

I wanted to try the free Firefox VPN but I cannot see the setup button on the toolbar. The instructions say it should be top right, but it isn't there. I am using version 152.2.04 and am in UK and I have had the notification that it is available. Why can't I see it? Why can't I switch it on?

I have been using Surfshark, could this be part of the problem? I have tried switching it off but it makes no difference.