Can no longer watch prime video

Since latest Firefox update in Dec 2021 (95.0.2) I can no longer watch prime video on my macbook air. My husband who has same update has no problem watching themon his ma… (read more)

Since latest Firefox update in Dec 2021 (95.0.2) I can no longer watch prime video on my macbook air. My husband who has same update has no problem watching themon his mac desktop and there is no problem watching them on kindle fire. However I want to continue watching on laptop.


/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section.

Asked by lesewart 1 month ago

Last reply by lesewart 4 days ago

Lost All Quick Access Bookmarks and later all Bookmarks except 5!!!!

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most re… (read more)

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most recent saved Bookmark file and I lost around 64,050 bookmarks!!! Now, the latest saved Bookmark file lists 5 items. This is a ridiculous and a very serious issue!!!

What is going on? I spend a lot of time getting important Bookmarks for research, and etc. How can I get all of my Bookmarks back? Apparently, I cannot get them all back. See attached file.

Asked by Wayne Carpenter 2 months ago

Last reply by Wayne Carpenter 11 hours ago

Checking for Updates Bug with Firefox

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox. In a nutshell I have a really really annoying bug with Firefox which is goin… (read more)

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox.

In a nutshell I have a really really annoying bug with Firefox which is going to cause me to pull all my hair out.

In the past the program used to check for updates and it used to work fine during this procedure.

Lately though I've been experiencing a really strange bug.

Whenever Firefox checks for updates the browser then cannot load a single webpage or anything while it is checking. Sometimes the checks can take around 3-5 minutes to complete.

Any videos or streams come to an eventual halt.

I have tried tweak a few settings in about:config such as app.update.interval

I have tried uninstalling and re-installing the browser - No change. This still happens usually about 5-8 times a day.

This computer is used for medical emergencies for our clients. We need a full functioning browser. I thought Firefox was that browser but I am beginning to think about installing something else now.

In these situations lives could be put at risk and I want to remedy this problem now before the new year. I imagine we will have a lot of patients coming in. I need to quickly submit forms at times and I really need a stable browser.

a) Can I turn off updates? I would prefer to check manually for updates once a week or so via Help -> About b) Can I reduce the frequency of the checks for updates? c) Is this going to be a normal feature for Firefox from now on?

Asked by reloadedx23 1 month ago

Last reply by reloadedx23 4 days ago

Why is Firefox crashing over and over

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error me… (read more)

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error message. windows 10 firefox version 92

https://imgur.com/a/L0JnN4P

picture crash report

Asked by Dog3456 4 months ago

Last reply by Dog3456 5 days ago

Using Bing on Firefox

When I would go into Bing, I would go into settings and change from "Moderate" to "Strict"; I would also uncheck "Search Suggestions" so suggestions don't fill in as I ty… (read more)

When I would go into Bing, I would go into settings and change from "Moderate" to "Strict"; I would also uncheck "Search Suggestions" so suggestions don't fill in as I type. Then I would click "Save". Until recently, these settings held with no problem. Now after I click "Save" and go back to the main screen in Bing (or come back to Bing after being somewhere else), I'm back to "Moderate" and suggestions fill in as I type. Microsoft claims this is Firefox's issue and needs to be fixed at Firefox's end. Others are posting on Microsoft's answers forums, some also using Firefox, but not all. I love Firefox and I'm not changing to something else, so can you tell me how this Bing issue might be fixed? Thank you.

Asked by mrshvd3 1 week ago

Last reply by mrshvd3 4 days ago

Switching back to normal firefox colors without altering my theme

As the title suggests, I just want firefox to be nice to use again. Since its latest update it is far from nice. Too much stuff is set to darkmode, even though I have goo… (read more)

As the title suggests, I just want firefox to be nice to use again. Since its latest update it is far from nice. Too much stuff is set to darkmode, even though I have googled like crazy and fiddled with most, if not all, about:config options to try and restore it.

I will do whatever it takes, but my firefox theme (abstract firefox) must remain intact. Surely there is something I can do in the userChrome.css or whatever it's called.

It is just so very tiring having to fix mistakes made by firefox, that keeps changing stuff for the worse. Changes that nobody ever asked for. I am giving the browser one more chance for old times sake, since I have been using it for 20 years or thereabouts. So please, firefox... stop trying to force your users into using stuff that your staff team or whatever likes to use. Think of your users.

And please help me out.

Thank you.

Asked by fopibab368 2 weeks ago

Last reply by fopibab368 6 days ago

the Proton UI SUCKS!!! I hate the black/dark background, and I cannot see the bookmark separators again..

I just installed FF v96.0.0 and immediately noted that the background is back to being black or dark themed again for this HORRIBLE PROTON UI.... I have been using Firefo… (read more)

I just installed FF v96.0.0 and immediately noted that the background is back to being black or dark themed again for this HORRIBLE PROTON UI.... I have been using Firefox since v2 or was it v4 so long time...

Mozilla I am tired of these terrible UI changes you keep making and it needs to stop... please at least add some user config options so we can at least disable the ugly proton UI features..! as the about:config proton UI options don't work right... anymore..

Asked by Melchior (aka Joseph) 2 weeks ago

Last reply by Melchior (aka Joseph) 2 days ago

KEEP ME SIGNED IN/NO NOT WORKING IN MY LIVE.COM ACCT

SINCE THIS DOESN'T HAPPEN WHEN I SIGN INTO MY LIVE.COM EMAIL WHEN I USE EDGE, MICROSOFT SAYS THAT THIS IS A FIREFOX PROBLEM. MAYBE! AFTER I ENTER MY LOGIN PASSWORD TO GE… (read more)

SINCE THIS DOESN'T HAPPEN WHEN I SIGN INTO MY LIVE.COM EMAIL WHEN I USE EDGE, MICROSOFT SAYS THAT THIS IS A FIREFOX PROBLEM. MAYBE!

AFTER I ENTER MY LOGIN PASSWORD TO GET INTO MY LIVE.COM EMAIL, I AM RE-DIRECTED TO A WINDOW THAT ASKS IF I WANT TO STAY SIGNED IN (KEEP ME SIGNED IN). THE 2 CHOICES AVAILABLE ARE "NO" AND "DON'T SHOW THIS WINDOW AGAIN". NEITHER OF THESE 2 BUTTONS WORK AS I KEEP GETTING THEM EVERY TIME I LOG INTO MY EMAIL.
ONE THING I HAVE NOTED IS THAT IF I GO BACK 1 PAGE FROM THE "KMSI" PAGE, THIS OFTEN TAKES ME TO MY LIVE.COM EMAIL INBOX. THIS MAKES ME THINK THAT I AM BEING RE-DIRECTED TO THE "KMSI" PAGE! AS STATED EARLIER MS SAYS THIS IS A FIREFOX PROBLEM BECAUSE WHEN I LOG IN USING EDGE, THE BUTTONS WORK AND THE "KMSI" WINDOW DOESN'T RE-APPEAR!

THIS HAS BEEN GOING ON/OFF SINCE 11/18 AND HAVE BEEN TRYING TO GET MICROSOFT TO FIX THE PROBLEM SINCE THEN. ANY HELP IS GREATLY APPRECIATED! SINCERELY, D

Asked by DOLSZOWY 1 week ago

Last reply by DOLSZOWY 6 days ago

Weird red logo showing in some websites on Firefox

Hi there! For the past 3 days, my browser has started to show in some websites a weird red window (kinda reminds me of the youtube logo with inverted colors!). I've alre… (read more)

Hi there! For the past 3 days, my browser has started to show in some websites a weird red window (kinda reminds me of the youtube logo with inverted colors!). I've already tried 4 antiviruses, 3 antimalware, and I've tried reinstalling the browser cleanly but the issue keeps happening. The other browsers (Chrome, Opera, Edge) are working just fine. The issue happens only on some websites and not at all of them. What should I do now? Thank you!

Asked by ligiaflg 4 days ago

Last reply by ligiaflg 3 days ago

Suggestions Firefox provides

Every time I enter a web address in the address bar, up pops two desktop options (even though I do not have my extra monitor connected any longer). I have to manually c… (read more)

Every time I enter a web address in the address bar, up pops two desktop options (even though I do not have my extra monitor connected any longer). I have to manually click on the desktop I want. Only then can I complete typing in the address. This is driving me crazy. I have turned off all 'suggestions' settings that I can possibly think of. I can find no way to turn this off. This never happened in any previous version of Firefox.

Asked by ca3scott 2 days ago

Last reply by ca3scott 2 days ago

missing bar

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address … (read more)

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address bar. for instance, mail, suddenlink, siebert, etc etc . How do i recover that?

Asked by georgebloom2000 3 days ago

Last reply by georgebloom2000 3 days ago

Single page windows don't disappear after moved to multi-tab windows

Since probably FF94, i can't remove single page windows (like popup) by turning them into a tab anymore. Before when a popup window appeared i moved it to the already ope… (read more)

Since probably FF94, i can't remove single page windows (like popup) by turning them into a tab anymore.

Before when a popup window appeared i moved it to the already opened main window to turn it into tab to not have ton of "recently closed windows". But since FF94, when i move a window, instead of disappear after become a tab, firefox only duplicate the webpage (i have the new tab and the identical webpage window). Until now the only way i have to remove the annoying windows is to kill firefox app with windows task manager and uncheck them in the tab recovery.

How i can have firefox able to really move windows into tab like before instead of copy them? Or have a way to permanently delete unwanted windows i don't use anymore in the "recently closed windows" list without killing the task.

Also moving tab from a firefox window to another work normally (no duplicate), the problem occurs only when FF windows has a single tab.

Asked by thor94 3 days ago

Last reply by thor94 2 days ago

setting to warn before closing multiple tabs didn't work!

I accidentally clicked on the x in private mode. It didn't warn me before closing the many many open tabs in private mode!!! What the heck?! Firefox is updated to the lat… (read more)

I accidentally clicked on the x in private mode. It didn't warn me before closing the many many open tabs in private mode!!!

What the heck?!

Firefox is updated to the latest version that was offered.

I'm using an ancient" machine but that shouldn't matter. If the box is checked to warn me first, then it always should, regardless what operating system or mode I'm in.

Very disappointed. Please fix or advise a solution I might try to prevent something similar in the future.

But I don't know what in the world I could have possibly done differently.

One checkbox being checked that claims to be to receive a warning before closing multiple tabs at once should be enough.

Asked by God so loved 3 days ago

Last reply by God so loved 3 days ago

Firefox Themes

Some time ago, my colour scheme in Firefox changed. I spent hours getting it back to what I wanted. Recently, following a PC restart it happened again, now I can't recove… (read more)

Some time ago, my colour scheme in Firefox changed. I spent hours getting it back to what I wanted. Recently, following a PC restart it happened again, now I can't recover my original Theme. Worse, 2 website's, ASDA & Tesco have changed colour to purple making it very difficult for my wife to read. It makes no difference to these websites whichever theme I set. When I open the same websites on Google Chrome, they appear normally. I have used Firefox for many years but now it gets ever more complicated making it more difficult to use. Often, if I need to update anything financial with suppliers, it fails to do so, then I have to switch to Google Chrome which works without any problems.

PS I tried to add images both by word doc. & PDF but clicking the 'Browse' button below could not find them in my explorer, they are there.

Asked by TJames 1 week ago

Last reply by TJames 5 days ago

Some bookmarks cannot display icons

For example, https://whatismyipaddress.com/ https://www.quora.com/ https://mail.protonmail.com/ The site's icons display normally on chrome and edge, but not on Firefox, … (read more)

For example, https://whatismyipaddress.com/

https://www.quora.com/

https://mail.protonmail.com/

The site's icons display normally on chrome and edge, but not on Firefox, either by readding the bookmark or reloading Firefox

Version: Windows 64bit Release 96.0.2

Asked by 一眼丁真 3 days ago

Last reply by 一眼丁真 3 days ago

Firefox on Raspberry Pi 4 with Raspbian

Firefox crashes on my Raspberry Pi 4 while it is trying to sync my account data. How to sync and no crashes? I Have installed the latest updates and the version of firefo… (read more)

Firefox crashes on my Raspberry Pi 4 while it is trying to sync my account data. How to sync and no crashes? I Have installed the latest updates and the version of firefox is 91.5.0esr. The browser crashes nearly immediatly after the start, so I am not able to retrieve more data from the crash.

Asked by wpasman 3 days ago

Version 96 problem

After auto update from Firefox 95 to Firefox 96. If net page have some video, computer freeses and Task manager come full of processes (over 20) c:\program Files\mozilla … (read more)

After auto update from Firefox 95 to Firefox 96. If net page have some video, computer freeses and Task manager come full of processes (over 20) c:\program Files\mozilla Firefox\minidump-analyzer.exe c:\windows\system32\conhost.exe.

Same happened if i load some youtube video page. Only way to correct this problem is downgrade to version 95 and disable auto update.

How i can restore my bookmarks from new version to old one ?

Windows version is server 2008 R2

Asked by rapu4949 6 days ago