Firefox Support Forum

I had originally upgraded to Ubuntu 20.04 from 18.04. Had an issue and I had to reload 20.04. Things seem stable now. I went to restore my bookmarks. Went to Library Icon and clicked on it, but there was no IMPORT and BACKUP button. I even went to the Menu Icon and clicked on it to see if that would work. Nope.

I'm running 79.0. What did I do, but better yet, how do I fix this????

The profile folder on the new installation is to be replaced with that from the old. So far so good, I've copied the profile folder from Windows and now want to exchange it for the profile folder on the new Ubuntu computer. Problem is that this is the very latest Ubuntu version (only a few weeks old) and there IS no profiles folder in Firefox!

What there is, is a profiles.ini file but I am reluctant to put it in there because it does not appear to have anything to do with the contents of the ex-windows profile folder.

There is an option to create a new folder but I'm not at all sure what this would do.

Hope you can help

Blessed be Karma

Firefox worked fine for me until last week. I tried to install a new copy and I get the following message -

THE CODE EXECUTION CANNOT PROCEED BECAUSE VCRUNTIME140_1.DLL WAS NOT FOUND. REINSTALLING THE PROGRAM MAY FIX THE PROBLEM.

No matter what I do, I cannot get this to install.

It appears to install but when I open Firefox and try to navigate to a website it is dead in the water. Will not connect to internet!

Please help!

Firefox 79(64bit) - two problems - may be connected

After two recent updates on Fedora 32 I notice that saving/downloading a webpage does not work properly. Sometimes the *.html file is there but the support folder is empty. Sometimes just the empty folder.

I have also noticed a problem when trying to backup .mp3 files from my Nexus tablet using File Transfer. I used to be able to connect via USB from Desktop to tablet, transfer from and delete files on the tablet using the Desktop. Now the folder holding the files is reported as empty.

I want to transfer the profile from an old PC running Windows 7 to a new PC running Windows 10. I've copied the old profile to a USB stick. After much searching I've found the profile created by the new installation, but it seems to appear in two folders: AppData/Roaming/Mozilla/Firefox/Profiles, and AppData/Local/Mozilla/Firefox/Profiles. Should I simply substitute the old profile for both instances of the new profile? NB This message is posted from a different platform (Mac) Thanks

Hello years ago I signed up to be a release channel user. I no longer want to be part of that as prefer to have updates to firefox only when they are released to everyone and not beta releases. Is there a way to ensure I dont get these early upgrades to my browser but keep my firefox account and all my data ?

Any help on this would be appreciated many thanks Dino

Dear community, for some days my Firefox 80 on Windows 10 has shown the message "your system administrator has deactivated updates", when I look under "Help" -> "about Firefox". This is strange, because the admin is me myself, and I didn´t change anything in Firefox or in the Win 10 registry. Has anyone of you had this experience, and how can I possibly fix it? Thanks in advance! Pete

Hi I am recently migrated from chrome to firefox, and one thing I noticed and also very annoying (I don't know if it's a security feature) the accesses to websites are not stored. Example: if I log in to facebook, when I restart the browser it asks me for the password. Is there any setting or extension that can ensure that access to a site remains even if I close the browser?

I've just bought a Kindle Fire HD8 Plus and can't seem to download Firefox so I can sync the device. When I try it says "currently unavailable". Why would a download by currently unavailable?

I asked about this crash problem on 9/2/20, which was answered by FredMcD. Below is my response.

I tried replying to FredMcD's email, not realizing it was "no-reply".

Is there a better way to have some back-and-forth with you support folks than this awkward email method?

Alan Feuerbacher

On 9/1/2020 10:27 PM, Mozilla Support Forum wrote: > Mozilla Support > Firefox update crashed > FredMcD > Sep 1, 2020, 2:27:11 PM > > What about the rest of your profile? Settings, bookmarks, history, passwords . . .

That stuff seems to be intact. > > You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Where do I find those files/folders? > > Type about:support<enter> in the address bar. > > Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Done. > > Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

I'm running Windows 10. > > Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory. > > Locate the above file. Then rename or delete it. Restart Firefox.

The above procedure found this folder: This PC > LocalDisk (C:) > Users > alanf > AppData > Roaming > Firefox > Profiles > dl1f50tv.default . I renamed the latter file to dl1f50tv_crashsave.default . I restarted the computer, then tried to restart Firefox. I got the message: "Profile Missing" "Your Firefox profile cannot be loaded. It may be missing or inaccessible." > > > Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html

I did not try this, since I'm not really sure what file you meant by "Locate the above file."

What next?

Thanks for your help!

Alan

I spent an hour with Microsoft support who told me this is a browser problem so I'm here. Firefox is my only browser, Yahoo is my only mail client: I'm up to date with firefox, always.

I have 2 desktops and 1 laptop. I bought the laptop with windows 10, use firefox and chrome and my 2 yahoo mail accounts no problem on the laptop, until a recent windows 10 update. Now I have no contacts and I can't manually insert contacts, it won't save them. I have 2 desktops both windows 7. I upgraded one in January. I don't normally use that computer so I was unaware of any yahoo mail issues. Desktop 2 is using version 18363.1016 while both the laptop and desktop 1 are on 19041.450. I finally gave in and upgraded my daily use computer to windows 10 yesterday 9/3/20. I now have no Yahoo contacts and it won't let me manually input them, it won't save them. So, Yahoo mail is affected on all 3 computers. I checked desktop 2 and there were no contacts there either. I called Microsoft support today, they did all kinds of things...I don't want to use the mail app, I want to use Yahoo mail. Oddly when I switched over to desktop 2 suddenly the contacts were there and everything worked fine . Nothing had been done to that computer...it is configured exactly like the computer I use daily. The laptop and the desktop still do not have Yahoo contacts are are able to save contacts. No clue how I got them on desktop 2, no clue how to get them on laptop and desktop 1. HELP. Thanks

I reset my windows 10 laptop. I installed Firefox when I was getting Spybot up to speed. Now firefox loads without errors but I can't surf the internet. Other browsers are ok. I am currently using Brave without issues. I uninstalled all anti virus programs and still doesn't work. I can't uninstall Firefox unless I reboot into safe mode.

I do notice every time I try to reinstall firefox I get an error message that I will screenshooting next time (I always forget) that says something like try reinstalling. I don't want to do a reset of my PC again.

Whats wrong?