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Private Browsing deleted download files when I closed the window??

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloa… (read more)

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloads folder on my C drive, and when I went back after closing the private browsing window they were gone. Under "recent files" in my file browser it showed a couple of the most recent downloads and when I tried to click to open them it said they had been moved or deleted. Entering the first couple words of the file titles in the search bar in my file browser yields absolutely nothing.

This was over 30 files or so. It will be really irritating to try to find and download all of them again. Does anyone know of any way for me to get them back???

Asked by 13m47 1 month ago

Last reply by Sondra Kinsey 1 week ago

MY BOOKMARKS HAVE DISAPPEARED, EXCEPT FOR A FEW THAT ALL REFERENCE SAFEWAY.COM!!

My bookmarks have all disappeared, except for a few that all reference the safeway.com page!! I have saved these for years to reference information. What has happened to… (read more)

My bookmarks have all disappeared, except for a few that all reference the safeway.com page!! I have saved these for years to reference information.

What has happened to them?? I know that Youtube is still operational so why can’t I get my bookmarks back?? I went to 'restore' bookmarks and got some really strange associations. Still some reference my aol email account and not the page I bookmarked.

Asked by GINDIAN 1 week ago

Weird zip folder in appdata/local/temp

I don't really know if this is the right section but there was this zip folder that had something to do with firefox in my temp files (appdata/local/temp) recently, like … (read more)

I don't really know if this is the right section but there was this zip folder that had something to do with firefox in my temp files (appdata/local/temp) recently, like a day or two ago, it was full of mostly Json files and it disappeared when closed firefox, I was in private browsing mode at the time. I was wondering what that was? Could it be that some info from memory got dump in that file? As far as I'm aware there had been no crashes. It seems noone really knows the answer of why this happens.

Apologies if this is a dumb question its just been on my mind.

Asked by thech0sen0ne 1 week ago

Facebook chat images

I have a HP laptop running windows 11. I use facebook on the web by going to facebook.com. Recently there has been a change to the way images are displayed when reading … (read more)

I have a HP laptop running windows 11. I use facebook on the web by going to facebook.com. Recently there has been a change to the way images are displayed when reading chats. The "pop up" box shows up as normal when I select chats which displays all my chats. If the chat contains an image, when I click on it it displays the image at full zoom with no scroll bars visible. This means that I cannot see the whole picture. The only change I have made to mozilla recently is to rest the print settings to default using about:support but I am not sure if this was the start of this problem. If I use microsoft edge for facebook.com or use the facebook app, all works fine.

Asked by Al Brough 1 week ago

I am unable to login to my AT&T - Yahoo email account

For the last few days I have been unable to logon to my email account. I receive an AT&T error after I enter my password. The AT&T person who helped me diagnose… (read more)

For the last few days I have been unable to logon to my email account. I receive an AT&T error after I enter my password.

The AT&T person who helped me diagnosed the problem as being the Firefox browser since I do not encounter the same error with my Norton Browser. Firefox, however, is my preferred browser and I have used it since I moved from Chrome a number of years ago.

How can I resolve this?

Carole Dodson

Asked by Carole 1 week ago

pages not displaying any more

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank I … (read more)

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank

I have cleared cashe, history, Turn VPN off, Turn adblocker off, these were all on when it worked. Now nothing

Asked by k4ajaco 2 weeks ago

Last reply by k4ajaco 2 weeks ago

I cannot access the internet with my VPN activated

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access t… (read more)

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access the internet if the VPN is activated - using Firefox or Edge. Thank you

Asked by caswell.gary 2 weeks ago

Last reply by markwarner22 2 weeks ago

Won't load sites when I click a link

I've had FF for years and never had a problem. In the last week, when i read an email with a link (and other links), it says Hmm. We’re having trouble finding that site… (read more)

I've had FF for years and never had a problem. In the last week, when i read an email with a link (and other links), it says Hmm. We’re having trouble finding that site.

We can’t connect to the server at clicks.aweber.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

https://clicks.aweber.com/y/ct/?l=jKs7l1&m=h.2234KUji5Kx0L&b=o5yQLV_ae7nzu_vG4KA6iQ

As far as I know, I have not changed anything in settings. I'm looking for some resolution on how to fix this. Thanks.

Asked by rob.burnett 2 weeks ago

Can't access online bank account

I have Firefox Version 134, have used Firefox for many years. Within the last few months, I've been unable to sign in to my online bank account. I've contacted the bank… (read more)

I have Firefox Version 134, have used Firefox for many years. Within the last few months, I've been unable to sign in to my online bank account. I've contacted the bank and was told they can see that I've signed in, but my screen shows an error message. What can be done to fix this?

Asked by D Richardson 2 weeks ago

  • Archived

DuckDuckGo search

It seems since the latest update to FireFox (129.0) I am no longer able to pick a search engine to use, I can click on DuckDuckGo or any other choice for a search and no … (read more)

It seems since the latest update to FireFox (129.0) I am no longer able to pick a search engine to use, I can click on DuckDuckGo or any other choice for a search and no search engine will come up?? Thank You for any help or suggestions.

Asked by tc743wolf 6 months ago

Last reply by billandscottie 2 weeks ago

white screen when loading certain sites

i can't load certain sites on firefox, it just gives me a blank white screen. there's no error displayed or anything. some sites load fine (gmail, social media, youtube, … (read more)

i can't load certain sites on firefox, it just gives me a blank white screen. there's no error displayed or anything. some sites load fine (gmail, social media, youtube, etc work normal), but some sites i visit give me a blank screen. they load fine in other browsers and even on firefox mobile, just not on firefox desktop.

i've tried deleting the cache for firefox too, but that didn't fix it either. anyone knows what the problem might be?

thanks!

Asked by Marjo van Yperen 2 weeks ago

Your browser is being managed by your organization.

How can i get rid of (Your browser is being managed by your organization). There is no organization. I uninstalled NordVpn. I completely Uninstalled Firefox, removed all … (read more)

How can i get rid of (Your browser is being managed by your organization). There is no organization. I uninstalled NordVpn. I completely Uninstalled Firefox, removed all Mozilla entry in Registry. and reinstalled Firefox. But I still get (Your browser is being managed by your organization). I have Norton 365. I have been using Firefox for many years. If i can not solve this. I will use some other browser. Tanks in advance for any help.

Asked by GEORGE 2 weeks ago

Suddenly can't log into https://currently.att.yahoo.com/ for my email but can log in using Edge

I have tried everything recommended to try and log into the ATT email website. What is weird is that the email is coming into Thunderbird just fine and I can log in usin… (read more)

I have tried everything recommended to try and log into the ATT email website. What is weird is that the email is coming into Thunderbird just fine and I can log in using the Edge browser. I only log in to the ATT site every so often in order to mark emails as spam and occasionally to look in the spam folder for a missing email. I have deleted the cookies for this website and the history as recommended. I don't want to delete all my cookies as it is a real pain to have to log back in to all the sites I regularly use. I saw on a Microsoft site that this is a documented problem and sometimes changing one's password helps but I can't find a way to change my password. I'm no longer an ATT customer (after getting a better internet provider that ATT DSL!) but I still use that email address. I am baffled. Appreciate your help.

Asked by Susan Beecher 2 weeks ago

Videos on YouTube/Instagram

I've been using Firefox for the various iterations of Windows for many years and it's gone smoothly. Now, when I play a YouTube or Instagram video in Windows 11, the vide… (read more)

I've been using Firefox for the various iterations of Windows for many years and it's gone smoothly. Now, when I play a YouTube or Instagram video in Windows 11, the video often becomes just an image of pixelated multicolored squares. The sound continues to play normally. On YouTube, the video continues to play. On Instagram the video tends to freeze. I've attached a screenshot from an Instagram video.

I checked my external monitor and it's definitely the laptop, which is less than a year old. This only happens with videos and other browsing works as usual. I have no issue using Chrome, so it seems to be a Firefox thing. I tried clearing the cache and history. When that didn't work, I uninstalled Firefox completely and reinstalled it. Same issue. I've attached a screenshot from an Instagram video. Thanks for any advice you can offer.

Asked by woodswoman 2 weeks ago

Keep getting logged out

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache. Is there a possible fix in the works for this is… (read more)

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache.

Is there a possible fix in the works for this issue?

Asked by hebertbrian968 2 weeks ago

Last reply by hebertbrian968 2 weeks ago

Firefox won't install on windows 11 23H2 after update.

After installing update for Windows 11 23H2, Firefox would run but could not display pages. I tried re-installing Firefox with the online installer but it can't complete … (read more)

After installing update for Windows 11 23H2, Firefox would run but could not display pages. I tried re-installing Firefox with the online installer but it can't complete the installation and no Firefox.exe can't be found. I then tried downloading and installing the offline version. The installation appears to complete but Firefox doesn't launch and Firefox.Exe can't be found in C:/Program File/Mozilla/.

Asked by Ken Fowler 2 weeks ago

Last reply by Ken Fowler 2 weeks ago

Lost Tabs

Because I was doing research for an essay, I had a great number of tabs open in Firefox. Today, I had to run a full-system virus scan, and now all the tabs are gone. Is t… (read more)

Because I was doing research for an essay, I had a great number of tabs open in Firefox. Today, I had to run a full-system virus scan, and now all the tabs are gone. Is there any way to recover them?

Asked by Daggy 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

The data at the Protections dashboard page

Firefox has a very useful page called Protections Dashboard. However I have noticed that when I clear out Firefox's history (which I do periodically) it will also erase … (read more)

Firefox has a very useful page called Protections Dashboard. However I have noticed that when I clear out Firefox's history (which I do periodically) it will also erase all the data at the Protections Dashboard. Is there a way to configure Firefox so that I can clear out the browser history and still retain the data at Protections Dashboard?

Asked by Steve S 2 weeks ago

Last reply by Steve S 2 weeks ago

Videos watched on Firefox pixelate and are unwatchable.

Whenever I try to watch a video, on any website, it pixelates so bad that it's just unwatchable. Do I have a setting wrong that could fix this? Watching the same video on… (read more)

Whenever I try to watch a video, on any website, it pixelates so bad that it's just unwatchable. Do I have a setting wrong that could fix this? Watching the same video on different browsers (edge, chrome) works fine. I've attached an image to show what I'm getting. Occasionally, it will work just fine but if I pause the video to come back to it, it goes back to this at some point.

I'm running on windows 11 and Firefox Version 134.0.2 (64-bit)

Asked by rad2_themax 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago