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Invasive Firefox ads every time I go to search or view email min the guise of download update

Thanks for eliminating REAL CUSTOMER SERVICE forcing us to rely on BLIND LEADING THE BLIND "community support". What bullshit! !!!! In the last week when I first access t… (read more)

Thanks for eliminating REAL CUSTOMER SERVICE forcing us to rely on BLIND LEADING THE BLIND "community support".

What bullshit! !!!!

In the last week when I first access the site I get a message to update even though I do this when asked , What I get is an ad for your service which unlog me from everything so i am forced to sign into mail, last pass, etc. THIS IS AN EVASION OF MY PRIVACY.

Since I will get 16 different solutions from your "community", with 16 different answers, I plan to stop using your browser.

Thanks you cheap sob for screwing us over!

Asked by 4johnherman 2 months ago

Last reply by James 2 months ago

How do I stop firefox from loading a page in the middle

Firefox used to have an X button next to page refresh button, so someone could stop loading a long page, but now its gone.... Is there a way to stop loading the page oth… (read more)

Firefox used to have an X button next to page refresh button, so someone could stop loading a long page, but now its gone.... Is there a way to stop loading the page other than closing the browser ? Terrible inconvenience if you click on a page with tons of data/images and you have a slow connection... Thanks

Asked by gfyllos 2 months ago

Last reply by Terry 2 months ago

  • Solved

google not loading after connecting to VPN network

google.com and google related websites doesn't load at all. For example, gmail slowly loads, but loading icon never disappears, loading icon is always shown and then ofte… (read more)

google.com and google related websites doesn't load at all. For example, gmail slowly loads, but loading icon never disappears, loading icon is always shown and then often it shows 'reconnecting' message. This works OK in Chrome.

Steps to reproduce: 1. Open Firefox without VPN - all loads well. 2. Enable VPN - stops loading. If I then disable VPN - it starts loading again.

If I restart Firefox it starts working OK, but after a while stops working again.

Asked by kantix 4 months ago

Answered by kantix 2 months ago

  • Solved

Firefox is not responding when playing video from youtube/twitter etc.

Hi there, It was few weeks this is happened to me. Before then everything was great. First i thought i may have internet connection error but it wasnt. When i start to pl… (read more)

Hi there, It was few weeks this is happened to me. Before then everything was great. First i thought i may have internet connection error but it wasnt. When i start to play video over youtube mozilla not responding for 5 to 10 seconds. This is also happends when i want to reward back in video. If i want to open another video from youtube/twitter or any other else in another tab again mozilla stopped working couple of seconds. I tried everything; safe mode, hardware acceleration, unistall/install with older version. None of them is working. Do you have any solution for that?

Asked by uludagyavuz 3 months ago

Answered by uludagyavuz 2 months ago

with each update another site doesn't function without being forced into a private window with an extension

AOP is the extension that "fixes" the issue. Sometimes a site won't open at all, WFUV. Some sites won't auto log-in. Citi & NY Times. Safari has no issue with any. B… (read more)

AOP is the extension that "fixes" the issue.

Sometimes a site won't open at all, WFUV. Some sites won't auto log-in. Citi & NY Times.


Safari has no issue with any.

Big Sur. Mac Mini.

Asked by metropical 5 months ago

Last reply by metropical 2 months ago

Relay

How can I change the forwarding email address when using a Relay alias? I want to continue using the alias. Google crashes on startup and I want to start migrating to my… (read more)

How can I change the forwarding email address when using a Relay alias? I want to continue using the alias.

Google crashes on startup and I want to start migrating to my Proton account.

Thank you in advance

Asked by jackwearsahat 2 months ago

Search bar redirects keyword to https instead of searching

When I type "thesaurus" (without the quotes) into the search bar and hit enter, it redirects to https://thesaurus and the tab says "Server Not Found". In order to actual… (read more)

When I type "thesaurus" (without the quotes) into the search bar and hit enter, it redirects to https://thesaurus and the tab says "Server Not Found". In order to actually search for thesaurus I have to go through the dropdown and select to google thesaurus.

This is an absolutely ridiculous issue that so far seems to only be triggered with one keyword. I have used multiple one word searches to attempt to replicate and none of them trigger the same action. I have cleared my history, disabled search bar autofill from about:config, disabled search suggestions, restarted my computer, restarted firefox, none of these corrects the issue.

Obviously, I can simply go to google and search for a thesaurus, but this seems like an issue for tech support to correct rather than something expected to be worked around.

Asked by xaroso8373 4 months ago

Last reply by petearmitage 2 months ago

Firefox stops displaying images in Facebook, only shows a description.

I have found that after a short time Firefox stops displaying images in Facebook and only shows a description of what it thinks the image is. I have Firefox version 95.0.… (read more)

I have found that after a short time Firefox stops displaying images in Facebook and only shows a description of what it thinks the image is. I have Firefox version 95.0.2 (64-bit) with Windows 10 with the latest updates installed. I have a Dell laptop with an i7 cpu and 63 GB of RAM. This does not occur with other browsers. Reloading the page does not fix it, only a complete shutdown and startup of Firefox.

Asked by bp1952 4 months ago

Last reply by Terry 2 months ago

security

i have a sd card running an linyx os. i feel if im willing to put the contents of the sd card at risk i should have the right to do so. there is no work around trying to … (read more)

i have a sd card running an linyx os. i feel if im willing to put the contents of the sd card at risk i should have the right to do so. there is no work around trying to load an unsecured website. i dont feel that is something you get to choose for me. and i should be able to be in control of what i do on my computer wheather i get a virus or not. i belive your job ends at letting me know im at risk. that is all, i dont need a response because im my own person and you have no right to dictate what i do or do not do. thank you

Asked by jaymez161391282 2 months ago

Last reply by cor-el 2 months ago

I read Kindle books from my Library on Kindle Cloud Reader through my Macbook Pro. The books open but "freeze" .

I read Kindle books from my Library on Kindle Cloud Reader through my Macbook Pro. It has been fine until today when the books open but "freeze" - i.e. the pages can't tu… (read more)

I read Kindle books from my Library on Kindle Cloud Reader through my Macbook Pro. It has been fine until today when the books open but "freeze" - i.e. the pages can't turn. If I go to Contents of the book it fails to load and a sign declares Error Try Later. This just keeps happening. The books are fine reading on my Samsung phone. I have restarted the Mac 4-5 times. Everything else works but not Kindle Cloud Reader on this Mac. I have restarted Firefox. I have not changed any settings. I don't understand this problem. Kindle Cloud Reader works on the phone but since this morning the books "freeze" and the pages don't turn. When I could not access the books before Amazon confessed to having a system breakdown (early December) - but the Kindle KDP Suppport have just said there is not problem currently. Could this be a browser problem - or with the settings?

Asked by imagefact2014 4 months ago

Last reply by Pwilly3958 2 months ago

  • Solved

Firefox seemed to "sync" the DisableAppUpdate policy from a Windows public comp to my Linux personal comp. I don't want that.

I normally use Firefox desktop on my Linux computer. Last week, I started using it on a public computer running Windows. I installed Firefox Portable and then logged/sync… (read more)

I normally use Firefox desktop on my Linux computer.

Last week, I started using it on a public computer running Windows. I installed Firefox Portable and then logged/synced into my Firefox account on this Win computer. I noticed that in the Firefox Portable Windows “about:preferences” page, it says “Your browser is being managed by your organization”, which links to about:policies. In that “about:policies” page, it shows this https://i.imgur.com/JmD8nXg.png Policy Name: DisableAppUpdate Policy Value: true. Now I’m back on my Linux desktop computer and it also has this “managed by your organization” message in “about:preferences” and the same “about:policies” stuff. In other words, it appears that this policy was copied from the Windows public computer to my personal Linux computer. I don’t want that.

How can I undo this? And how can I block this sort of policy syncing?

Asked by Mozilla cheese 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Most Websites suddenly not working in Firefox

Our main computer (Windows 8 also) was working correctly yesterday with Firefox. This morning it will not allow us to go to some sites. Noticed an update went through … (read more)

Our main computer (Windows 8 also) was working correctly yesterday with Firefox. This morning it will not allow us to go to some sites. Noticed an update went through yesterday. Have tried troubleshooting the problem. Refreshed Firefox. Even reinstalled Firefox. Still not going to most sites. it will go to Facebook. It will go to Google. It will not go to most, including the Mozilla help page. This behavior persists whether it is via WiFi or Ethernet with Cox, or Dial-up with NetZero.

Asked by gelf1 2 months ago

Answered by jonzn4SUSE 2 months ago

Print only printing part of image.

Clicking Print brings up the web page, looks fine. When I click the Print Button (with the Fit to Page Width icon lit) it only prints a much larger image. Only the uppe… (read more)

Clicking Print brings up the web page, looks fine. When I click the Print Button (with the Fit to Page Width icon lit) it only prints a much larger image. Only the upper left part of the image shown in the print window is printed. Ctrl-P does the same. This started a week or so ago. If I select the test on the page, then copy it, insert it into my word processor, then Print from the Word Processor it prints fine, correct size.

Ideas?

Asked by Craig Miller 4 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved

AA.com login is broken with Firefox

I cannot log into aa.com (American Airlines) with Firefox but Chrome works fine. Error message that their site is down for maintenance but it is up and working just fine … (read more)

I cannot log into aa.com (American Airlines) with Firefox but Chrome works fine. Error message that their site is down for maintenance but it is up and working just fine with other browsers.

I have cleared cache, cookies, history, etc. HTTPS always is not enabled. Firefox is at the latest version. I have restarted the browser.

Any thoughts?

Asked by josephdgreen 4 months ago

Answered by josephdgreen 4 months ago

Ant Video Downloader eating up all available system memory

This started two days ago. I did not recognize what was happening, but the computer slowed to a point of complete unresponsiveness. I had to hold the power button in for … (read more)

This started two days ago. I did not recognize what was happening, but the computer slowed to a point of complete unresponsiveness. I had to hold the power button in for a hard shutdown. Next day, I was watching a YouTube video, the video stopped playing, and the computer slowed to a snail's pace. Task Manager revealed something was using up ALL system memory. A look at running processes showed that the culprit was Firefox.

Firefox would start normally, then gobble up all system memory over a few minutes, rendering the computer almost inoperable.

Tried garbage collection, CC, and minimize memory usage under about:memory. This would temporarily reduce overhead, but then it would climb back up next time I started Firefox.

The Ant Video Downloader underwent a redesign days ago; this memory issue started exactly two days ago, on Friday evening, the 7th of January, 2022.

I disabled the add-on. At this moment, Firefox memory use is 642,716 KB of an available 12 GB. There seems to be one main process using the largest share of memory (200-300,000 KB) with 12 other firefox.exe processes running concurrently, all using smaller amounts of system memory. Firefox memory use no longer climbs until all system memory is consumed.

Is there any way to rein in memory use by Firefox add-ons short of disabling them? Are other users reporting this issue? How are add-ons vetted prior to use with the browser? There are few of these video downloaders available. Most are merely copies of a single piece of non-functioning software—but listed under different names, supported by what are clearly fake reviews. Is anyone verifying the integrity of these add-ons in addition to their developers?

In this case, the developer is based in Hong Kong.

Thank you to the community for any assistance offered in this case.

Asked by iamwileecoyote 4 months ago

Last reply by iamwileecoyote 3 months ago

Unable to Restore Firefox Acconut with Recovery Keys

Hello, I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys. I've reviewed the following … (read more)

Hello,

I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys.

I've reviewed the following article: https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

However, when I click the pass reset link in the email as dictated in step 2 under the 'Reset your password with your recovery keys' section, I do not see any fields to enter my recovery key as highlighted in step 3. I haven't taken this step yet because I do not want to lose my password and bookmark information associated to my account.

Can you please confirm how to utilize my recovery codes?

Thank you for your time.

Asked by banooja 4 months ago

Last reply by David 3 months ago

Vanguard website and Firefox

Hi I have been having trouble using Firefox with the Vanguard website. I can log in to Vanguard just fine on Firefox. But when I try to open certain sections of the Van… (read more)

Hi I have been having trouble using Firefox with the Vanguard website. I can log in to Vanguard just fine on Firefox. But when I try to open certain sections of the Vanguard site i get a blank page. For example: --a few weeks ago I went to the "Security" section of my Vanguard profile to see if Vanguard accepts security keys. I clicked on the "Security Keys" icon and got a blank page instead of a description. When I tried Chrome I got a the Vanguard description of how Vanguard works with security keys. --today I got a an email from Vanguard telling me to retrieve a message in my Vanguard message center. I logged onto Vanguard and went to the message center, clicked on the message and a blank page came up instead of my message. I could read the message when I used Chrome. I spoke to Vanguard and was told that they are "aware of the issue. with the Firefox browser and suggested using Chrome" It didn't sound like adjusting to Firefox was a priority for them. I would much prefer to use Firefox rather than Chrome but don't know how to proceed. I read through the solutions in the Firefox Help section relating to Vanguard but none of the questions/solutions appear to be on point. Any help or suggestions would be appreciated. Thank you.

Asked by peggywarner 4 months ago

Last reply by jrlind55 3 months ago