Showing questions tagged: Show all questions
  • Archived

Firefox doesn't connect to custom DNS provider when DNS-over-HTTPS is set to "Max Protection"

Hello guys, as in title - I use custom NextDNS set of rules on DNS-over-HTTPS. As of today, Firefox can't connect to the provider. AFAIK Troubleshoot Mode is also affecte… (read more)

Hello guys, as in title - I use custom NextDNS set of rules on DNS-over-HTTPS. As of today, Firefox can't connect to the provider. AFAIK Troubleshoot Mode is also affected. The other devices using NextDNS on my network work just fine and when I set the DNS to work system-wide as a kind of workaround, I don't get an issue. Same when I use other DNS-over-HTTPS options in the Firefox Preferences. Yesterday the problem didn't occur and I haven't performed any updates since yesterday - both Firefox and NetworkManager seem to be up to date.

Additional info: OS: EndeavourOS (Arch Linux) Firefox version: 129.0.2

If any other info is needed, I'll be happy to provide it to you.

Asked by erne.d 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Enable Local Storage Error

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are no… (read more)

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are not available when local storage is disabled." I went to the settings and allowed exceptions to all the things (pop-ups, cookies, tracking, etc.). None of that worked.

As I couldn't figure out how to do this I went through your FAQs. Found someone who had the same issue on his MAC and followed the instructions given there by an administrator. That being to go to https://firefox-storage-test.glitch.me/ and run that test. It shows there's nothing wrong. BigFish still shows it's error message.

This is one of my favorite sites and I use it daily. Yesterday I was able to access it just fine, today I can't even get their login script to show up. I haven't had any Firefox updates in several weeks, either. Please help me resolve this issue as soon as possible.

Thank you! -Lisa W

Results from the glitch.me test:

Overview: Storage is working. This is your first visit or all storage was automatically cleared. Specific Subsystem Statuses:

LocalStorage

   Good: Totally Working. (fullyOperational)

QuotaManager

   Good: Totally Working. (fullyOperational)

IndexedDB

   Good: Totally Working. (fullyOperational)

Cache API

   Good: Totally Working. (fullyOperational)

Debug Info:

{

 "v": 1,
 "curVersion": 129,
 "prevVersion": 0,
 "ls": {},
 "qm": {
   "lastWorkedIn": 129
 },
 "idb": {
   "persistentCreatedIn": 129,
   "persistentLastOpenedIn": 129,
   "clearDetectedIn": 0
 },
 "cache": {
   "firstCacheCreatedIn": 129,
   "unpaddedOpaqueCreatedIn": 0,
   "paddedOpaqueCreatedIn": 129
 }

}

Asked by Lisakit 8 months ago

Last reply by cor-el 8 months ago

  • Archived

i cant log in

everything was fine, when i went to log in at school today, using the same password i always have, it kept coming up as incorrect password, send verification code retry e… (read more)

everything was fine, when i went to log in at school today, using the same password i always have, it kept coming up as incorrect password, send verification code retry etc, so i decided ok fine let me change password. that worked but my stuff wasnt loading in, ok weird. i get home and theres a little notification by the sync profile area, yeah expected that i changed password. i read up on it and apparently it RESETS MY ENTIRE SYNC. AND NOW NEITHER PASSWORD IS LETTING ME LOG IN. i am not going to risk resetting my password AGAIN on this device as it still has all my saved data. this shouldnt be an issue, i dont know why it said wrong password and made me verify multiple times. please help. i was able to log in perfectly fine to my mozilla account for this very report, but not to sync my data?

Asked by Tigris 8 months ago

Last reply by Tigris 8 months ago

  • Solved
  • Archived

"next slide" and "previous slide" buttons do not appear on websites (e.g. MSN)

When I am browsing in either regular mode or safe mode, the scroll buttons for next or previous slide do not appear on the MSN web page. However, if I open a private brow… (read more)

When I am browsing in either regular mode or safe mode, the scroll buttons for next or previous slide do not appear on the MSN web page. However, if I open a private browsing tab from either regular or safe mode, the scroll buttons appear and are functional. I am running Firefox version 129.0.2 (64 bit) on Windows 11 Home version 23H2. I have refreshed Firefox and also uninstalled and reinstalled Firefox. I have also toggled "always show scrollbars" on in Windows settings. No change. These scroll buttons function in other browsers (Edge, Chrome), but I prefer Firefox. Where do I go from here?

Asked by Jim 8 months ago

Answered by Jim 8 months ago

  • Archived

General Problems with speed and loading pages after latest update

Videos won't load in previously enjoyed timeframe or indeed et all sometimes. timeouts when loading pages. speeds are like 15 years ago even in troubleshoot mode and af… (read more)

Videos won't load in previously enjoyed timeframe or indeed et all sometimes. timeouts when loading pages. speeds are like 15 years ago even in troubleshoot mode and after refresh. when can I expect improvement?

Asked by truex14 8 months ago

Last reply by truex14 8 months ago

  • Archived

While using firefox as browser and roboform to make passwords upgrades, I had my usbank signed in. did not change any password/user id on this. Now I can't sign in to it.

I was working on strengthening my passwords using firefox as my browser and roboform. I had a us bank site open also at the time. I did not change that user id or passwor… (read more)

I was working on strengthening my passwords using firefox as my browser and roboform. I had a us bank site open also at the time. I did not change that user id or password. However, ever since then I am unable to sign in to my us bank site. It brings up the site but as soon as I click to sign in, it greys the screen. I am able to sign in to every other site I have tried on the firefox browser. I am also able to sign in to my us bank site on at least two other browsers without issue. What has happened and how can I fix firefox to allow me to use it? The us bank site is not an app. Thank you.

Asked by PLAYTIME306 8 months ago

Last reply by NoahSUMO 8 months ago

  • Solved
  • Archived

Edit bookmark box won't scroll or show me all my folders/subfolders

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861 This used… (read more)

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861

This used to work fine. I don't want to mess with userChrome.css to get it to work. It should just work like it used to.

Thanks very much...

Asked by cchato 8 months ago

Answered by cchato 8 months ago

  • Archived

no sound

Hey, my Firefox suddenly isn't making any sound anymore, but everything else on my PC is working fine. The troubleshooting page didn't help at all either. I'm getting des… (read more)

Hey, my Firefox suddenly isn't making any sound anymore, but everything else on my PC is working fine. The troubleshooting page didn't help at all either. I'm getting desperate—restart, reinstalling, etc. didn't help either.

Asked by Peter Liersch 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

PDF Viewer

While reading a PDF using Firefox PDF Viewer, I highlighted certain passages occasionally saving (using the print icon) for future retrieval. Later when I did re-open the… (read more)

While reading a PDF using Firefox PDF Viewer, I highlighted certain passages occasionally saving (using the print icon) for future retrieval. Later when I did re-open the file, none of my highlighting was visible. I have tried alternative browsers, various PDF readers, etc. without luck. I really do need that highlighting. Thank you

Asked by jgashmore 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

error message -- bookmarks and history not functional

i have two computers. on computer 1, all is fine. on computer 2, when it restarted after an update, i got the error message -- "the bookmarks and history system will no… (read more)

i have two computers. on computer 1, all is fine. on computer 2, when it restarted after an update, i got the error message -- "the bookmarks and history system will not be functional b/c one of firefox's files is in use by another application, some security software can cause this problem." this has NEVER happened before.

i found the "how to fix this problem" page, but i am completely baffled by it. what i want to know is what security software (i have avast apps) is likely to have caused this problem, and how do i fix it (i.e., what setting should i change?).

thanks for any help you can provide. i am NOT tech-savvy, this is the only time this has happened, and i've had both computers for years. they have both always had the same apps.

Asked by susiemargaretross 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Why can't I get rid of the Yellow Pop Up

I consistently get this popup when I click on most websites if I want additional information, or to see a more detail. I cannot find any way to get this thing to stop doi… (read more)

I consistently get this popup when I click on most websites if I want additional information, or to see a more detail. I cannot find any way to get this thing to stop doing that. Does anyone here know about this problem, and to get this thing to stop like period? Thanks for the help....I hope, because it is a real pain. I was using Opera before this, and it never had something like this . Operating System-Windows 11. Browser-Mozilla.

Asked by miscmatters13 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Captcha

Hi guys, Just wanting to know why the Captcha is so hard. I sometimes need to do the captcha 30-40 times. Can't there be a simpler way to do this. it's very frustrating w… (read more)

Hi guys, Just wanting to know why the Captcha is so hard. I sometimes need to do the captcha 30-40 times. Can't there be a simpler way to do this. it's very frustrating when I google an address that I need to go to but it takes 15 minutes to get through the captcha. I end up closing Firefox & opening Chrome or Edge. Can something be done about this? Also, Captcha is not clear.. When it comes up with "Motorcycles" is the rider included in this? Or "Stairs" is the hand rail included in that? Please change it to make it simpler so I can continue using Firefox. I'm using Windows 10 on a computer.

Thanks guys

Asked by Joe 8 months ago

Last reply by cor-el 8 months ago

  • Archived

FF on windows too slow saving files

Hello, This is on Win 11, always latest updates to win and FF. For at least the past 9 months saving anything (web pages, files, etc.) is incredibly slow. I have filed b… (read more)

Hello, This is on Win 11, always latest updates to win and FF.

For at least the past 9 months saving anything (web pages, files, etc.) is incredibly slow. I have filed bug reports but nothing back. After starting the save the wheel rotates for 1-2 minutes before finally waking up and saving. FF is completely frozen until its done.

On a second win 11 box, the download are fast but flagged as download failed but the file was actually downloaded

Anyone know anything about this? Like why or how to fix it.

I'm switching to Chrome until this is resolved but I hate Chrome so I hope it will not be a long wait.

Thank you all

Asked by essin 8 months ago

Last reply by jonzn4SUSE 8 months ago