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Firefox not loading some web pages

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I'v… (read more)

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I've tried many of the fixes suggested here but nothing changes. If I copy the link Firefox won't open and paste it in Brave or Opera the link loads fine. I don't want to quit Firefox but I can't spend time every day trying to fix it either.

Asked by jkmcg 3 months ago

Last reply by dom1941 4 days ago

Will Firefox be upgrading for continued compatibility with Windows 11?

I've always used Firefox browser instead of Microsoft Edge, and I would like to continue using Firefox. However, it will not run in its current form under Windows 11. D… (read more)

I've always used Firefox browser instead of Microsoft Edge, and I would like to continue using Firefox. However, it will not run in its current form under Windows 11. Does Mozilla plan to keep it compatible with Windows? I would like to keep using Firefox.

I don't need any images, you know the problems ... Freezes, no internet access.

Asked by cmhohenberg 3 months ago

Last reply by jonzn4SUSE 3 months ago

Firefox Send Tab/Link to Device not working

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on Ma… (read more)

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on MacOS and iOS. I have a Windows 10 PC which can't receive or send tabs/links as well but I'll limit it to the Apple devices for the moment.

Sync and notifications are enabled on Laptop, iPhone, and iPad. I've de-synced and re-synced each device separately and together. I've attempted to send between each device separately and all together.

Neither iOS device can receive tabs/links from one another, nor send to each other. Laptop can receive tabs/links from both iPhone and iPad, but not send to either.

Each time I re-sync an iOS device I get a notification on the Laptop saying that "this computer is now connected with Firefox iOS". But still nothing works.

Asked by generalistpro 2 months ago

Last reply by cor-el 6 days ago

Cannot login to Netflix

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey. Issue: One of the latest FF upgrades has killed my… (read more)

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey.

Issue: One of the latest FF upgrades has killed my ability to login to Netflix. I get an orange popup field stating "Incorrect password. Please try again or you can reset your password." The password is fine, as I'm able to login using my backup browsers, Safari and Vivaldi. The issue persists when I try to log in using a private window that doesn't allow any add-ons, so I don't see that as the issue.

Firefox is still my preferred and default browser, so I'd like to see this resolved before.

Asked by Focksee 4 months ago

Last reply by cor-el 1 month ago

Flashing visible/invisible windows, mostly at start up.

Sometimes when starting Firefox ("developer edition", running on Ubuntu 20.04, Gnome shell, X11 windowing system) it appears 80% full screen -ish, but actually the window… (read more)

Sometimes when starting Firefox ("developer edition", running on Ubuntu 20.04, Gnome shell, X11 windowing system) it appears 80% full screen -ish, but actually the window is full screen size - you just can't see it. It flashes really fast, and doesn't repaint correctly. It's very hard to get rid of it as you're never sure what you're clicking on.

Restarting it a few times and I get lucky and it works. I think this problem has gotten worse over the last few months.

I believe it might be something to do with the anti fingerprinting, but I'm not sure. It's making it unusable for several friends, but I'm a bit more stubborn so I'm looking for a fix.

Asked by shinyblue 4 months ago

Last reply by cor-el 4 months ago

Keyboard shortcuts

When i type in the search bar "list of active shortcut keys I get no answer except for a few people complaining and not anything relevant to the question asked. Why is th… (read more)

When i type in the search bar "list of active shortcut keys I get no answer except for a few people complaining and not anything relevant to the question asked. Why is this?

Asked by RickCharon 4 months ago

Last reply by Terry 3 months ago

How do I change the font size of Firefox's headers elements: menu, tabs, bookmark toolbar, bookmark manager without changing the font across Mac iOS or otherwise messing up the other settings?

How do I change the font size of Firefox's headers elements: menu, tabs, bookmark toolbar, bookmark manager without changing the font across Mac iOS or otherwise messing … (read more)

How do I change the font size of Firefox's headers elements: menu, tabs, bookmark toolbar, bookmark manager without changing the font across Mac iOS or otherwise messing up the other settings?

I've searched this question and found one answer archived that did not really fix the problem. I'm looking for an extension or a setting integrated in FF, not a font size change in Mac iOS (Monterey) or one that changes the font in the browser pages.

Love FF and Mozilla and all the volunteers who make my entire work day so easy with great, secure, handsome products! I'm a devoted fan. Thank you!

Asked by Roz 3 months ago

Last reply by cor-el 3 months ago

Why my add ons will be disabled by safe mode and what is safe mode how can I turn it off????

I am using firefox just for a few days, then when I go in to my Add-ons setings, it said All add-ons have been disabled by safe mode. So what is safe mode how can I turn … (read more)

I am using firefox just for a few days, then when I go in to my Add-ons setings, it said All add-ons have been disabled by safe mode. So what is safe mode how can I turn it off!?

Asked by s170018 3 months ago

Last reply by cor-el 3 months ago

firefox crash

firefox works fine except for two sites. one is onx hunt, the other is American national bank personal banking site. the onx hunt site has been crashing for awhile and th… (read more)

firefox works fine except for two sites. one is onx hunt, the other is American national bank personal banking site. the onx hunt site has been crashing for awhile and the bank site just started

Asked by sjflicker 3 months ago

Last reply by cor-el 3 months ago

My Passwords are unwanted on another computer

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he … (read more)

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he is reporting that he has ALL my passwords. How can undo this? I never gave him access to my account and I never clicked on sync or something?

Asked by mail1351 3 months ago

Last reply by cor-el 3 months ago

SECURITY WARNING

am trying to sign in into facebook, but they keep telling me "An error occurred during a connection to www.facebook.com. PR_CONNECT_RESET_ERROR" kindly help me fix it THA… (read more)

am trying to sign in into facebook, but they keep telling me "An error occurred during a connection to www.facebook.com. PR_CONNECT_RESET_ERROR" kindly help me fix it THANKS

Asked by innobbara 3 months ago

Last reply by FredMcD 3 months ago

google search missing "tools" option on firefox browser

i recently noticed how ive been missing this function and i havent been able to use the "date filter" because of it. what can i do to re-add it? it dissapeared when firef… (read more)

i recently noticed how ive been missing this function and i havent been able to use the "date filter" because of it.

what can i do to re-add it? it dissapeared when firefox did an update.

Asked by sergioalbertocmarin 3 months ago

Last reply by cor-el 3 months ago

How to get rid of ads Mozilla is inserting into Firefox?

I was extremely disappointed to be forced to view a full-page advertisement for Disney when I started Firefox this morning. How can I ensure that this NEVER happens again… (read more)

I was extremely disappointed to be forced to view a full-page advertisement for Disney when I started Firefox this morning. How can I ensure that this NEVER happens again?

I have been a dedicated Mozilla user for over 15 years, tolerating Firefox's many bugs and rapid decline in overall quality the last several years, but if I get another ad like this I have absolutely no reason to continue using Firefox and will start using Chrome immediately. I might as well just give all my info to Google if the alternative is to be forced to not only view ads, but view ads from companies such as Disney. This crosses a line and is not acceptable.

Thanks

Asked by VincentBrick 3 months ago

Last reply by FredMcD 3 months ago

I need some help to understand primary password timeout please

Hello there, I am trying to better myself in terms of security do's and don'ts and one thing I don't understand The primary password is for encrypting/guarding the files … (read more)

Hello there,

I am trying to better myself in terms of security do's and don'ts and one thing I don't understand

The primary password is for encrypting/guarding the files which store my logins, correct?

After unlocking with my primary password the files are no longer encrypted/guarded and I can use my logins but another party could snatch them as well?

Now here is the thing, I thought there was a setting in about:config as default so the password timeouts after 15 minutes, I looked and it was there and I didnt touch it and I dont use any extensions which tamper with sessions or passwords

But I don't have to retype my primary password the whole day normally, only when I close and reopen Firefox? How can it still have access to my logins all day? And is that bad like are all my logins unencrypted in my RAM or something?

Thank you for your time and for reading

Asked by singchild 3 months ago

Last reply by cor-el 3 months ago

Cant login to citizens bank after update 98. i can login to other browsers. but not firefox,I get a black page. Help, I ike the site I actually donate. Please tell me what to do. im a senior having issues with firefox.thank you Tony Smithfield RI

cant download citizens bank site after 98, download. please help it works on other browsers.i hate those other browsers.i use resend button it doesnt work. please help!!!… (read more)

cant download citizens bank site after 98, download. please help it works on other browsers.i hate those other browsers.i use resend button it doesnt work. please help!!! Tony Smithfield RI My screen goes Black after password and next, nothing!!!

Asked by ANTHONY 3 months ago

Last reply by cor-el 3 months ago

Most recent update (98.0) affects online banking

After Firefox 98.0 was installed on HP laptop Windows 10 today (3/8/2022) I cannot access online banking for Citizens Bank. URL is https://citizensbankonline.com. I can… (read more)

After Firefox 98.0 was installed on HP laptop Windows 10 today (3/8/2022) I cannot access online banking for Citizens Bank. URL is https://citizensbankonline.com. I can access online user name and password but cannot proceed to security question which is necessary before accounts can be shown. URL worked fine with Firefox 97.0. URL works with Google Chrome. Firefox 98.0 works fine with online banking with other banks I deal with. It's just this one URL I am having problems. After entering the online user name and password and hitting "login" the screen is a white blank and will not proceed further. I called Citizens Bank and my account is not locked.

Asked by blong6453 3 months ago

Last reply by FredMcD 3 months ago

Lost tabs

I wouldn't be asking for help from a 'volunteer' if I didntt have to. I lost all of my Firefox tabs again (again!) today, in the last half hour. I can't 'restore the pr… (read more)

I wouldn't be asking for help from a 'volunteer' if I didntt have to. I lost all of my Firefox tabs again (again!) today, in the last half hour. I can't 'restore the previous session'. I'm starting to feel pushed into giving up PC's altogether, with with problem of losing my Firefox session tabs after restarting my PC. Who needs PC devices/smart phones altogether. I'm feeling more and more stupid every time this happens. Why can't mozilla make Firefox robust enough that I can always get my previous session back. This time it happened for a new reason: Firefox had a new window open up when I restarted my PC, with an advertisement for a Disney movie. IF Mozilla is so smart, why can't they fix a problem like this? I see in the Mozilla knowledge base that people ask about this problem frequently.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by narva1944 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago