Showing questions tagged:

How can I get an unlock code, Mozilla has locked my account?

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why wou… (read more)

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Open 1 6 87

pop ups and junk ad tabs open while using the browser

in the last week or so anytime I click on a page a new tab will open with junk ads or a popup will come up on the screen and block content. They can be closed and deleted… (read more)

in the last week or so anytime I click on a page a new tab will open with junk ads or a popup will come up on the screen and block content. They can be closed and deleted but it happens continually no matter what settings I have or preferences set. I have pop up blocker toggled in the settings and I have a Mozilla ad blocker but it is not working. Please help! this is really annoying!

Open 6 3 40

When I try loading certain sites while using Proton VPN i get the following error message: Server Not Found.

When I try loading certain sites while using Proton VPN i get the following error message: Server Not Found. If I disable Proton VPN and enable the VPN on Firefox the sit… (read more)

When I try loading certain sites while using Proton VPN i get the following error message: Server Not Found. If I disable Proton VPN and enable the VPN on Firefox the site come right up. Can someone please tell me why this happens and how I can make these load using Proton VPN?

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Missing Widgets

Morning, I dont know why but before i reset my pc i had a sport widget with all the other widgets, but after the reset i redownloaded firefox and got back all the widgets… (read more)

Morning, I dont know why but before i reset my pc i had a sport widget with all the other widgets, but after the reset i redownloaded firefox and got back all the widgets exept the sport one, any way i can fix this issue please? Thx in advance

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how to turn off split view

How do I turn off the "split view" option... or move it somewhere else? I get you are trying to add features... but this is one I dont need or want... and its in the plac… (read more)

How do I turn off the "split view" option... or move it somewhere else?

I get you are trying to add features... but this is one I dont need or want... and its in the place of a feature I ACTUALLY use "open link in new tab".

Very frustrating to try to open a new link only to loose HALF the screen I am currently using and NO WAY to move said tab off.

Unbelievably weird placement of this "feature".

Open 3 2 146

I keep losing access to my bookmarks in Firefox

This has happened several times in the last 4 months or so, it had never happened prior to that and I've used Firefox for years. It now occurs when I open Firefox after … (read more)

This has happened several times in the last 4 months or so, it had never happened prior to that and I've used Firefox for years. It now occurs when I open Firefox after my computer has either been shutdown, or the computer does a restart. I am signed in to my Mozilla account.

Open 7 2 235

hate the new firefox

with this new version i lost everything i need to get back to an older version and get all my extentions my bookmarks back all my s desktop items that i had linked … (read more)

with this new version i lost everything i need to get back to an older version and get all my extentions my bookmarks back all my s desktop items that i had linked to firefox are gone i can no longer get face book or anything back to firefox book marks every thing i had with firefox

and
Open 15 2 226

WHY can I not remove the pre-loaded search engines?

I have no desire to interact with Google, Bing, or Perplexity, and as a rule I don't want outside parties (such as Firefox/Mozilla) deciding for me which search engines o… (read more)

I have no desire to interact with Google, Bing, or Perplexity, and as a rule I don't want outside parties (such as Firefox/Mozilla) deciding for me which search engines or other service providers I see advertising for. (And yes, seeing that "G" logo somewhere is advertising for Google.) I'm assuming that these companies are paying to be pre-loaded as search providers in Firefox, and I understand that Firefox needs this financial support if it's going to continue providing a browser.

After upgrading, I've always gone into the settings and removed these search providers - I don't want to see them offered as search options, and to be honest, I don't even want to see their names in the settings screens.

Now with Firefox 152, I find that I'm not able to delete these pre-loaded search providers anymore. I can turn off a switch to disable them, but there's no way to totally delete them from the list anymore. There's even a [in the documentation] which explicitly says that the pre-loaded search providers cannot be removed, only hidden.

'WHY can I not delete them?

Is there a technical reason, i.e. would the browser stop working if they were removed? Are some companies paying extra to not be delete-able, and it just happens that every one that's pre-loaded in Firefox 152 decided to pay the extra money? Or did Mozilla just make an arbitrary decision to reduce the level of control that users have over their own browsers?

Open 4 2 10

Windows 11: Taskbar Still Shows in Full-Screen Video

Hi all, I’m looking for help with a Windows taskbar issue. My taskbar refuses to auto-hide when I have a video in full-screen and a Picture-in-Picture video running simul… (read more)

Hi all,

I’m looking for help with a Windows taskbar issue. My taskbar refuses to auto-hide when I have a video in full-screen and a Picture-in-Picture video running simultaneously. It works fine with just one video, but the PiP window keeps the taskbar active.

Does anyone know if there is a setting or workaround to fix this behavior?

Thank you.

Open 4 2 10

How do I change the font size of the Toolbar and Bookmarks >\?

I would like to make the toolbar and bookmark font larger. When I search for answer it keeps telling me to change layout.css.devPixelsPerPx to a larger number. I have don… (read more)

I would like to make the toolbar and bookmark font larger. When I search for answer it keeps telling me to change layout.css.devPixelsPerPx to a larger number. I have done that a couple of times, and after restarting Firefox the font is still the same size. I search the community and didn't see an answer either, so figured I would ask. Thanks Jack

Open 1 2 149

How do I stop bogus McAfee Antivirus pop-ups

How can I suppress a recurring pop-up in Firefox that claims my computer is infected with a virus and it instructs me to download McAfee Antivirus to clear it out. I've … (read more)

How can I suppress a recurring pop-up in Firefox that claims my computer is infected with a virus and it instructs me to download McAfee Antivirus to clear it out. I've done multiple scans with my Norton Antivirus which showed I had no viruses. The fake pop-ups appear to be coming from Firefox.

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