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Failure to install extensions

My installation of 32-bit Firefox 102 had been repeatedly crashing, sometimes for no apparent reason. I decided to download the 64-bit version of Firefox 102, uninstalle… (read more)

My installation of 32-bit Firefox 102 had been repeatedly crashing, sometimes for no apparent reason. I decided to download the 64-bit version of Firefox 102, uninstalled the 32-bit version, carried out a standard installed and all this appeared successful. I noticed that I was getting a lot of advertisements and remembered that I had had Ghostery installed as an extension in my 32-bit Firefox. I went to the extensions page, selected Ghostery and asked for it to be added. Shortly after that, I got a message that the installation had been aborted because the extension might be corrupt. I tried again and got the same message. I tried another ad blocker, and got the same message with that one; and tried a third with the same result. What is going on? I haven't changed any settings in Firefox since the standard installation, and the extensions were from the Firefox source, so how can the extensions be corrupt? If it isn't corrupt, why isn't Firefox installing it?

Asked by EdingtonJD 3 days ago

Last reply by EdingtonJD 1 day ago

Random Unusual Freezing, Yet Not Unresponsive

Hello, I've recently encountered a curious issue with my Firefox browser (Firefox version 102.0, Windows 11 Insider Preview 10.0.25145.1011). At seemingly random times it… (read more)

Hello,

I've recently encountered a curious issue with my Firefox browser (Firefox version 102.0, Windows 11 Insider Preview 10.0.25145.1011). At seemingly random times it will freeze for between two and five minutes (roughly). UI elements become completely unresponsive and the cursor does not update when moving over the browser window. The window will not minimize. Yet, Windows Task Manager does not report the application as being unresponsive. While never a common problem, any freezes in the past would eventually cause the Windows Task Manager to identify it as unresponsive.

I have disabled "recommended performance settings" and hardware acceleration to no avail. Everything seems perfectly normal immediately before and after the freezes, and I've yet to identify how I can trigger them. I do not recall having made any changes to my browser before the freezes started occurring, though multiple Windows updates have taken place since then. If I'm too impatient to wait I will end the Firefox processes via Windows Task Manager and restart it so I can return to my tabs without having cookies deleted. I have 13 plugins mainly covering privacy/security concerns. Is there some sort of debug tool I can engage to see what's occupying Firefox while it's frozen? I've just found the Firefox Task Manager, and will see if it can offer any additional information during/after the freezes.

Thanks, Logan

Asked by Logan 1 week ago

Last reply by Logan 6 days ago

I am absolutely FURIOUS extension no longer work or icons appear (ublock, avast, etc)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying … (read more)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying myself to fix this i dont know what do anymore i am so very very angry, i am beyond fury with this i cant get any help i just cant believe this is happening

Asked by info7653 5 days ago

Last reply by info7653 4 days ago

Dual Monitors: Losing the Menu Bar on the second screen while in fullscreen on the first monitor.

Hi All, I just started running a dual monitor set up on macOS 12.4. I have updated Firefox to version 102.0.1. I'm running into an issue where if I want to have a video … (read more)

Hi All,

I just started running a dual monitor set up on macOS 12.4. I have updated Firefox to version 102.0.1.

I'm running into an issue where if I want to have a video playing from a browser in full screen on one monitor, I lose the menu bar and access to the dock on the other monitor. I have set them up so that they behave as separate spaces but the issue persists. It should be noted that this only occurs when I'm trying to use the web browser on the second monitor. My impression of what's happening is the browser thinks that since it's in full screen on one monitor, it should be on the second screen as well. I want them both to act independently of one another and retain access to the menu bar and dock on the second screen.

I've trialed this with Brave Browser and Safari and neither of them have the same issue which leads me to believe with overwhelming probability that the issue I'm experiencing is isolated to Firefox.

I've included a screenshot from my second monitor. On my primary monitor I have a YouTube video in full screen. I think you can see from the screenshot that the Menu Bar has disappeared from the second display. I also have the Dock set to automatically hide and when the video is full screen on the primary monitor, the Dock will not un-hide itself on the second screen. Unfortunately clicking within the browser will not restore the Menu Bar and access to the Dock. Is this atypical behavior?

I appreciate whatever help you're able to provide.

Asked by Ryan Quinn 3 hours ago

New update to 102, then another to 102.1...very unstable

Other than what i described above, i have submitted questions, and now FF is blinking ! This is a very unstable release!. Mozilla needs to retract this crap and work on a… (read more)

Other than what i described above, i have submitted questions, and now FF is blinking ! This is a very unstable release!. Mozilla needs to retract this crap and work on a real browser update. I was prompted to update to 102, then after experiencing tons of problems, another update, to 102.1, which achieved....nothing at all.

What is going on with mozilla? this is crazy!

Asked by jazluvr90 2 days ago

Not getting push notifications

Hello, The issue is as follows: unless I use 'alerts.useSystemBackend = true' (which I don't want to do), I'm not getting any push notifications. Using this test site: h… (read more)

Hello,

The issue is as follows: unless I use 'alerts.useSystemBackend = true' (which I don't want to do), I'm not getting any push notifications.

Using this test site: https://www.bennish.net/web-notifications.html - the logs goes as follows: Notification #1 queued for display Notification #1 closed

What I've tried: troubleshooting mode, reinstalling firefox, using a completely fresh&clean installation, and even reinstalling windows. Even after reinstalling windows and immediately installing firefox, the problem persists. However, it doesn't happen on another machine I've tested on, everything works perfectly there.

What could possibly be the problem? Please help!

Asked by skraelos 4 days ago

Last reply by skraelos 4 days ago

Outlook not Working Properly on Firefox

Hi All, My outlook is suddenly not working properly on Firefox. It keeps lagging and freezing. I tried refreshing Firefox and clearing cache but with no use. Can anyone a… (read more)

Hi All,

My outlook is suddenly not working properly on Firefox. It keeps lagging and freezing. I tried refreshing Firefox and clearing cache but with no use. Can anyone advise please?

Asked by doda.omar90 6 days ago

Facebook scrolling starts flashing and removing posts from the newsfeed. This doesn't occur using other browsers.

I've recently noticed that scrolling the newsfeed in Facebook starts flashing and removing content, uncontrolled scrolling and removing content that had previously been a… (read more)

I've recently noticed that scrolling the newsfeed in Facebook starts flashing and removing content, uncontrolled scrolling and removing content that had previously been at the top of my feed. Performing the same activity in Edge does not have this behavior.

Asked by skyking1 2 hours ago

My bookmark is now synced correctly

Hi support team, I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmark… (read more)

Hi support team,

I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmarks are very very out of date. Because my old PC was formatted, I lost my latest bookmarks in Firefox.

Could you help with this?

Eason BR

Asked by lxfyc314 2 hours ago

Last reply by lxfyc314 14 minutes ago

Joining ZOOM meetings doesn't work Firefox, works Chrome or Edge

Joining ZOOM meetings doesn't work in Firefox, works fine in Chrome or Edge - A zoom link for a class (via Canvas, if that matters) will not open zoom. Used to work a mo… (read more)

Joining ZOOM meetings doesn't work in Firefox, works fine in Chrome or Edge - A zoom link for a class (via Canvas, if that matters) will not open zoom. Used to work a month ago. Edge or Chrome works fine. Any suggestions?? thx,

.

Asked by markeh 19 minutes ago

"Delete cookies and site data when firefox is closed" setting not remembered

"Delete cookies and site data when firefox is closed" setting not remembered - I have this ticked but when I restart Firefox, it is UNticked. I created a new clean profil… (read more)

"Delete cookies and site data when firefox is closed" setting not remembered - I have this ticked but when I restart Firefox, it is UNticked. I created a new clean profile, and the same thing happens with that. This started I think once I updated to version 102.0 64bit recently, and seems to have broken Twitter login - each time I have to go to settings, and clear history - after doing some experiments as to what bit of History needed clearing, it was the setting "offline site data" that was the critical one. Why won't Firefox, even in a brand new profile with no addons, REMEMBER that I have ticked ""Delete cookies and site data when firefox is closed" setting not remembered"? Firefox desktop, 102.0 64 bit, Windows 7. Thank you.

Asked by Robert 4 days ago

Last reply by Robert 4 days ago

How to remove the add button from address bar?

Everytime Firefox wants me to add something as search engine. For example I open YouTube and in the address bar it says ADD YOUTUBE. I cannot share screenshot because it … (read more)

Everytime Firefox wants me to add something as search engine. For example I open YouTube and in the address bar it says ADD YOUTUBE. I cannot share screenshot because it just says uploading and not uploading anything from all my devices.

Asked by Amay 2 days ago

Firefox suddenly zooms in 400–800% with no user input. Cannot undo.

I've been noticing this more and more recently. I'm using Firefox 102.0 on a Mac running Monterey (12.4) with 64GB RAM. Firefox will suddenly zoom up on a screen between … (read more)

I've been noticing this more and more recently. I'm using Firefox 102.0 on a Mac running Monterey (12.4) with 64GB RAM. Firefox will suddenly zoom up on a screen between 400% up to 800% (I'm guessing; no way to verify this): see screenshot. This happens on random pages without my hitting any keys or clicking on anything, and I cannot replicate it. Note that I do not have screen zoom engaged, nor do I have any sort of zoom mechanism turned on in the OS. Hitting "undo" does nothing, as the browser thinks I'm trying to undo an action on the page, not a zoom. Resetting Firefox or restarting makes no difference.

Note that the screenshot is at actual size, but I have no way to control the resolution at which it shows up for you.

Asked by fluckiger 6 days ago

Last reply by fluckiger 1 day ago

Individual site custom font allow option

Hey, some websites break and show weird fonts when the option to let them use their own font is disabled from the prefernces settings. Is there anyway to allow an individ… (read more)

Hey, some websites break and show weird fonts when the option to let them use their own font is disabled from the prefernces settings. Is there anyway to allow an individual website to use their font if they want to?

Asked by Amay 1 day ago

Last reply by Amay 1 day ago

How do I add applications, specifically mp3s

On a website I regularly visit Firefox does not know what to do with an mp3 link and will not prompt for an action. How can I add MP3 to application list? Copy of applica… (read more)

On a website I regularly visit Firefox does not know what to do with an mp3 link and will not prompt for an action.

How can I add MP3 to application list?

Copy of application list attached.

Asked by blindfriar 6 days ago

Last reply by blindfriar 1 day ago

fonts.googleapis.com freezes Firefox and I have to reboot

This fonts.googleapis.com script freezes Firefox and it doesn't matter how long I wait it doesn't run again unless I restart my laptop. How can I fix it or block it? Than… (read more)

This fonts.googleapis.com script freezes Firefox and it doesn't matter how long I wait it doesn't run again unless I restart my laptop. How can I fix it or block it? Thanks.

Asked by NY14221 6 days ago

Why did all my passport disappear???

I updated to version 102 and found that all my passwords/logins have disappeared with that. I'm always connected with my account which is active on various devices. … (read more)

I updated to version 102 and found that all my passwords/logins have disappeared with that. I'm always connected with my account which is active on various devices.

Asked by azfrankie 4 days ago

Last reply by azfrankie 3 days ago