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Videos on YouTube restricted to 360p

Every time I try to change the resolution of YouTube videos, it only provides 360p as an option, with a "Missing options?" message that redirects me to Google help page t… (read more)

Every time I try to change the resolution of YouTube videos, it only provides 360p as an option, with a "Missing options?" message that redirects me to Google help page that just says my browser might be out of date (I'm on most recent Firefox and Windows 10 updates). The quality is still stuck in 360p when I reboot Firefox in Troubleshooting mode, and there are no quality issues when I use a browser like Edge. What should I be checking to resolve the issue?

Asked by katie 4 months ago

Answered by katie 4 months ago

  • Solved

Cannot access local address 192.168.1.1

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway se… (read more)

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway settings.

I use to get displayed "Advanced" that allowed me to continue forward to get to an "insecure site", only recently that has not been happening (so I am stuck).

Any suggestions, advice, and/or workarounds are appreciated.

Thanks ~Bill

Asked by ElkHair14 5 months ago

Answered by ElkHair14 5 months ago

  • Solved

Harmony Web Protection Privacy Policy

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox b… (read more)

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Asked by KLewis727 5 months ago

Answered by KLewis727 5 months ago

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FF (latest version) not loading a local htm file

Hi, I have local saved html file which loads images from our security cams The html has only code like this <html> <head></head> <body> <scr… (read more)

Hi, I have local saved html file which loads images from our security cams The html has only code like this 

<html>
<head></head>
	<body>
<script type="text/javascript">
  var height_array = new Array();
<script type="text/javascript">
  var height_array = new Array();
  var width_array = new Array();
  width_array[1] = 320;
  height_array[1] = 240;

<img src="http://192.168.2.2:78/livefeed?oid=1&size=640x480&t=" width="320" height="240" onload='setTimeout(function() {src = src.substring(0, (src.lastIndexOf("t=")+2))+(new Date()).getTime()}, 1000)' onerror='setTimeout(function() {src = src.substring(0, (src.lastIndexOf("t=")+2))+(new Date()).getTime()}, 5000)' alt='' />

<.../script....>

No matter what I change in the "normal" settings - Firefox is not loading the page at all.(file:///Users/drew/Downloads/CAM2.html)

In the left bottom corner it only shows "Performing a TLS Handshake with 192.168.2.2". And thats it. Every other browser is able to open the page and show the camera pictures, only Firefox not. Is there a easy fix for this?

Asked by Sascha 6 months ago

Answered by TyDraniu 6 months ago

  • Solved
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Weird pixel distortion on firefox browser/pages

I've attached images of the problem I'm experiencing. Its like pixels are breaking/turning negative colors and it effects anything visible. I don't really understand what… (read more)

I've attached images of the problem I'm experiencing. Its like pixels are breaking/turning negative colors and it effects anything visible. I don't really understand what's causing this issue. It doesn't effect any other program on my computer/outside the firefox window, so I assume its a firefox issue. I've uninstalled/reinstalled the program with the refresh to hopefully fix the issue but it didn't work.

Asked by Ray Schmidt 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Popup messages from browser.

Hello, After update to firefox 127 for linux I get popup messages every time I visit a site. A typical message is e.g. for google.com: www.google.com 1 Any hints? Thank… (read more)

Hello, After update to firefox 127 for linux I get popup messages every time I visit a site. A typical message is e.g. for google.com:

www.google.com 1

Any hints? Thanks in advance.

Asked by Patreas Achaios 6 months ago

Answered by jonzn4SUSE 6 months ago

  • Solved
  • Archived

ABC.com Videos don't play

Hello, I have no problem playing videos from any site except for abc.com. For months now these videos just don't play. I've tried removing my ad blockers, cleared the ca… (read more)

Hello,

I have no problem playing videos from any site except for abc.com. For months now these videos just don't play. I've tried removing my ad blockers, cleared the cache & cookies. Still nothing. Until recently this was not a problem. Now I have to resort to using a different browser to watch these videos. It's only when I use FF that I have this problem.

Please help!

Thanks, Andre'a

Asked by DreaSpirit 6 months ago

Answered by jonzn4SUSE 6 months ago

  • Solved
  • Archived

All icons are monochrome

I got an extension called BTRoblox and after installing it made most icons black and white. I uninstalled it and nothing changed, I tried changing my theme, restarting th… (read more)

I got an extension called BTRoblox and after installing it made most icons black and white. I uninstalled it and nothing changed, I tried changing my theme, restarting the browser, going in incognito tabs, and nothing has worked. I can't figure out for the life of me what this extension did to break Firefox.

Asked by Aidan 6 months ago

Answered by Aidan 6 months ago

  • Solved
  • Archived

Livestreams unable to play only on my PC and on Firefox

Twitch, Youtube Live, Netflix, Kick... it seems any live streaming platform cannot play. I am running Linux Mint 21.3, Kernel 5.15.0. They work on a different browsers, t… (read more)

Twitch, Youtube Live, Netflix, Kick... it seems any live streaming platform cannot play. I am running Linux Mint 21.3, Kernel 5.15.0. They work on a different browsers, they all also work on Firefox my laptop, which is also on the same OS and Kernel.

I have tried everything: installed ffmpeg, installed unrestricted ubuntu codecs, refreshed firefox (twice), uninstalled/reinstalled firefox, ive tried without extensions, yet nothing.

Cant for the life of me figure it out, im not sure if its my PC or Firefox on this machine.

Asked by the.biela 6 months ago

Answered by the.biela 6 months ago

  • Solved
  • Archived

Video quality low on Youtube, video not playing on other sites

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unab… (read more)

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!

Asked by Jay 6 months ago

Answered by Jay 3 months ago

  • Solved

I uninstalled Kaspersky and now I can't access gmail in firefox

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspers… (read more)

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

Asked by Sean Wheeler 6 months ago

Answered by Sean Wheeler 6 months ago

  • Solved

Firefox Copy/paste bug on answers.microsoft.com

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it int… (read more)

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

Asked by noel_envode 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Locked

Platform version error

I'm getting this error when I try to bring up Firefox. What do I do now? Error: Platform version ‘128.0.2’ is not compatible with minVersion > = 128.0 maxVersion <… (read more)

I'm getting this error when I try to bring up Firefox. What do I do now?

Error: Platform version ‘128.0.2’ is not compatible with minVersion > = 128.0 maxVersion < = 128.0

Asked by gworgan 5 months ago

Last reply by Paul 5 months ago

  • Solved

Your browser is being managed by your organization

I am running Linux Mint 19 and when I tried to activate the container extension some options were not selectable and a msg appeared at the top of my settings: "Your brows… (read more)

I am running Linux Mint 19 and when I tried to activate the container extension some options were not selectable and a msg appeared at the top of my settings: "Your browser is being managed by your organization" I am a home user and never had anything to do with any corporate PC. The policy it lists is: disableappupdate true. Everything I see in the help database for this pblm pertains to Windows. As I said above I am running linux mint.

what is going on here???

Asked by GMKrusch 5 months ago

Answered by James 5 months ago

  • Solved

Your Firefox profile cannot be loaded. It may be missing or inaccessible

Hello, This has been very challenging for more. I have searched the internet forms I cannot find the solution to this issue, please help! When I first bought this compu… (read more)

Hello,

This has been very challenging for more. I have searched the internet forms I cannot find the solution to this issue, please help! When I first bought this computer I tried to install Firefox it crashed and said that there was another instance of Firefox running. Now I tried again to reinstall Firefox and I am getting a new error, which is: Your Firefox profile cannot be loaded. It maybe missing or inaccessible. I followed one of the forms on this site. I did all that was in the form, IE: I tried to recreate profiles through the profile manager. I also tried to clear the cache in the cache folder. I also tried to move the profile folder via the profile manager. Nothing has worked. Please help me I am very disparate. Also so if necessary is there a way to get live support. thank you :)

Asked by YouTube Everything 5 months ago

Answered by YouTube Everything 5 months ago

  • Solved

Firefox tab keeps crashing

Hello, I experience constant tab crashes a couple of days now. I tried safe-mode and re-installing the browser. But the crashes still persists. This only happens with fi… (read more)

Hello,

I experience constant tab crashes a couple of days now. I tried safe-mode and re-installing the browser. But the crashes still persists. This only happens with firefox.

Been trying to identify the problem. Here are some crash reports. All of them have the signature (unloaded T_Prevent64.dll)

Submitted Crash Reports Report ID Date Submitted bp-53c88a80-cb16-40d1-947d-197540240726 7/27/2024, 12:41 AM View bp-9c66625e-4a15-4d98-91c4-9ad8d0240726 7/27/2024, 12:41 AM View bp-e47e93d4-24f7-4ef7-9ee5-338e60240726 7/27/2024, 12:30 AM View bp-13afc8a2-be56-47ac-9ac7-76a090240726 7/27/2024, 12:30 AM View bp-9815e4b1-8134-4743-9dd9-8b2090240726 7/27/2024, 12:30 AM View bp-6097b5c4-fc4f-484f-856e-4af2b0240726 7/27/2024, 12:30 AM View bp-a7f77e4d-a97b-40ea-8234-c663c0240726 7/27/2024, 12:30 AM View bp-bfbf3809-eb66-4b19-a974-5afdc0240726 7/27/2024, 12:30 AM View bp-00f1270c-905b-4dba-852d-f435d0240726 7/27/2024, 12:30 AM View bp-046a789e-ed76-4800-8191-7caff0240726 7/27/2024, 12:30 AM View bp-d1b42aac-50f7-4605-8529-7b54b0240726 7/27/2024, 12:30 AM View bp-0f235aff-8ab6-4452-860d-051890240726 7/27/2024, 12:30 AM View bp-4aa4474f-594e-442f-b128-a90150240726 7/27/2024, 12:30 AM View bp-3cff0004-374e-42d1-b218-4955c0240726 7/27/2024, 12:30 AM View bp-59fbf0b7-6233-4f17-9e8e-bac590240726 7/27/2024, 12:30 AM View bp-ad0de436-d27c-467f-ba67-dc1920240726 7/27/2024, 12:30 AM View bp-563f7fe1-fd7a-4421-8a43-c52dd0240726 7/27/2024, 12:30 AM View bp-db02aaa2-aa75-473e-9e35-fd9fd0240726 7/27/2024, 12:30 AM View bp-e592c09f-7e55-4218-9b15-233a70240726 7/27/2024, 12:30 AM View bp-ffd6a3c8-d728-4582-9757-9cecd0240726 7/27/2024, 12:30 AM View bp-6c29b49f-f322-4370-aad9-1b2ab0240726 7/27/2024, 12:30 AM View bp-aa98e6dd-bc36-4483-bdd9-b055d0240726 7/27/2024, 12:30 AM View bp-0ca93951-168d-456d-ab9e-8b7ea0240726 7/27/2024, 12:30 AM View bp-59503df9-c479-477f-b5e9-711560240726 7/27/2024, 12:30 AM View bp-c1fe89fd-3453-494a-9393-fb9ca0240726 7/27/2024, 12:30 AM View bp-823c313d-b61c-4765-ae03-26b990240726 7/27/2024, 12:30 AM View bp-d98a0d3e-9771-420e-8926-bebfa0240726 7/27/2024, 12:30 AM View bp-28344e31-eec2-457e-bdfa-dec460240726 7/27/2024, 12:30 AM View bp-0ec8d55c-f85b-4285-857c-346980240726 7/27/2024, 12:30 AM View bp-e065338b-1c98-45ab-86e1-8bbd00240726 7/27/2024, 12:30 AM View bp-4e5ba615-3909-43e0-a753-1b5520240726 7/27/2024, 12:30 AM View bp-a3c4b47b-0c18-4b57-8891-d87740240726 7/27/2024, 12:30 AM View bp-d2cd41a4-0d99-48fb-9c03-eef450240726 7/27/2024, 12:30 AM View bp-678cde97-5d99-46e7-85cd-4a1470240726 7/27/2024, 12:30 AM View bp-aa7cfca5-3347-4da6-8bfd-eb25e0240726 7/27/2024, 12:30 AM View bp-d583ec50-2340-4d00-b2c8-9893a0240726 7/27/2024, 12:30 AM View bp-0ab52e60-ece8-4813-a88c-996140240726 7/27/2024, 12:30 AM View bp-6218d412-d4f5-4029-a576-818940240726 7/27/2024, 12:30 AM View bp-89b4ca44-d0f4-4c9c-863f-01fab0240726 7/27/2024, 12:30 AM View bp-58f79dd0-dc63-460c-ac2e-6b9530240726 7/27/2024, 12:30 AM View bp-39f7438c-8d02-4458-9e5f-66c150240726 7/27/2024, 12:30 AM View bp-9af0b7a8-2bef-4397-b9d8-a85260240726 7/27/2024, 12:30 AM View

Asked by Joshua 5 months ago

Answered by cor-el 5 months ago