Firefox Community Forum

Hi! I'm using Firefox 126.0 on Fedora 39.

Pages from Amazon.co.uk load very slowly, incompletely, or not at all. All other Web sites are fine.

I had a couple of certificate-related errors saying that the identity of the site couldn't be verified, but I can't reproduce the problem, so I can't quote the exact wording, I'm afraid.

The same Amazon pages load properly in Chrome on the same machine, and they load properly in Firefox in a VM on the same machine. That tells me network connectivity must be fine.

I've tried disabling all extensions, reverting to the default theme, running in Troubleshoot Mode, clearing cookies and site data, clearing the startup cache, disabling hardware acceleration, and creating a new profile. The new profile helps slightly, in that it loads more of the page before getting stuck. Nothing else helps at all.

I'd prefer not to refresh Firefox if I can avoid it, because I don't want to lose all my plugins and settings. This installation is five years old. Besides, a new profile didn't fix the problem.

What's the next thing to try? I'd really appreciate any ideas.

For the past few days when I have tried to log into a few websites which use TLS/SSL I have gotten PR_CONNECT_RESET_ERROR. Please see the attached screenshot for more details. This issue was observed ever since I updated to Firefox version 124.x. Prior to that the websites were working fine.

When I try to access the same websites and try to log into them using Microsoft Edge, I do not face a similar issue. They work fine.

I have cleared the browser cache, restarted firefox, and then tried. Still faced the same issue. I have cleared the DNS cache of Firefox browser (about:networking#dns) and then tried. Still faced the same issue. I have opened Firefox in Safe mode (Menu > Help > Troubleshooting mode) and still faced the same issue.

Can someone please help me in fixing the issue? I would like to refrain from using MS Edge or chrome browser.

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.

Hello!

Started up Firefox today and these whited out boxes started appearing over my search bars and random part of the screen, such as the descriptions of different articles on my home pages, extension and theme information in my settings, and different tabs (see pictures 1 and 2). The text is also white, making it almost impossible for me to see what I'm typing or selecting in the search bar (picture 3).

I've already tried some tips that I found on the forums such as changing the hardware accelerator, making sure my extensions and add-ons were up to date, etc. When I go into troubleshooting mode, the boxes disappear and Firefox functions normally, but when I tried turning off all my add-ons and themes on the regular browser, the problem still wasn't fixed. I did a full refresh of the browser, hoping that would help to reset whatever was causing the issue, but that didn't help either.

Any advice or troubleshooting tips would be greatly appreciated!

I don't know what happened, I haven't been tinkering with anything. This happens for every video, not just this one. I've also posted my addons as well, in case that helps with anything.

DEAR SUPPORT!! STILL CANT LOG IN IN ALI-EXPRESS :// I DID ALL THE STEPS! DISABLE PRIVACY BADGER & ADBLOCK PLUS AND I CLEAN ALL THE COOKIES FROM ALI-EXPRESS! BUT STIILL NO LUCK :(( HERE I MADE YOU A CLIP SO U CAN SEE THE PROBLEM. DAMMM ONLY PICs HMMM?! OK I UPLOAD IT TO YOUTUBE SPECIALLY FOR YOU!!! HERE IS THE LINK : https://youtu.be/Cz2Q263CJe4 HOPE THIS HELPS

let's keep it as brief as possible.. i have no idea what the hell the degraders of cloudflare are doing, for the past YEARS all sites that required cloudflare worked just fine, and now i lost access to multiple sites on firefox because of the cursed "are you human: captcha loop" i'm looking for extensions, i'm seeking github codes that i don't even know how to execute. the loop keeps demanding me to change the browser to a chromium.. isn't this supposed to be treated as a targeted cyber crime? from google against mozilla? how do i fix the captcha endless loop?

Whenever I try to sign into any Google site whether it is Gmail, Google, Youtube. or even signing into a site with a google account like Pinterest I get sent to the google help page taking about clearing cache & cookies. Even from there when i click sign in it just refreshes the page never actually taking me to the sign in page.

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but that didn't work. I uninstalled it and deleted all mozilla folders in appdata, then tried again without signing in to my mozilla account on a fresh install but i'm still having the issue. It might be a windows configuration issue because I don't see why this would work on edge but not on firefox. I've tried disabling all cookie and tracking protection features but I still have the same issue.

The website in question is https://accounts.groceries.morrisons.com/auth-service/sso/login

If I use with the same username and password in MS Edge, I can successfully login. I'm usng the Dashlane Password Mananger

FF 129.0.1 Edge 127.0.2651.105 OS Windows 11 Pro v 24H2 Build(26100.1457)

So, for awhile now when I go to some sites, the screen suddenly starts flashing, then it jitters and turns some light color (like a light green; not blue screen, not black). If I guess where the "X" is to shut down the tab that has the video, I can end this. Often, like on youtube, I find the problem is some ad video that was playing. The rest of the site is ok. But not always.

One site I wrote down a few days where it happened: https://www.nbcsports.com/philadelphia/eagles/eagles-face-giants-2022-playoff-opener?cid=sm_npd_rsn_phi_fb_mn&fbclid=IwAR3rGUEa0W8fElrzCWANSIUpti9VKlbn0iHyvcFsviajYExo5tcRSyWBJXA

scroll down to video and everything blinks, becomes unuseable

It happens in lots of places, though. It is not per se a YouTube problem or just a problem at NBCSports. I shell out to MS Edge, and it seems to handle everything fine, so I'm assuming at this point it is a browser issue.

One last point: after this happen the screen display is degraded even after I manage to shut down the offending tab or video. It takes a Log off/log back in or reboot to fix everything. The degradation takes the form of making the screen look a bit like a pointilist painting, although that's an exaggeration.

FF 109.0.1 64 bit Windows 11 NVidia GeFORCE RTX 3060 running studio driver 526.98 (I have switched periodically from / to their gaming driver, which doesn't seem to matter)

Any help, appreciated.

I have had 2 sites produce this error box in place of the target Web Site (See Picture). I have read previous topics about this and have followed the instructions with no positive results. FYI, clearing the web site's cookies, clearing Cache and disabling Hardware acceleration.

The first was https://www.walmart.com. After leaving a "Feedback" 2 weeks ago it appears as if they were able to fix the problem. However, the site is not as important as my Medicare PPO provider. I tried loading previous versions of Firefox, but that did not help.

In both instances the LOL "support" people's response was to try a different Browser. So, I reluctantly loaded Google Chrome and it worked perfectly. From my perspective, this eliminates everything to do with my machine setup.

Below is the sign-on URL (not unique to me). Please note that this 668 character URL has not changed for over a year. It is just Aetna's adoption of the Imperva Security Firewall. Both my Winders 8.1 and Winders 10 machines produce the identical results.

https://www.aetna.com/AccountManagerV3/v/login?identityTransaction=VIhzS3Xx1ogw4rzQY5lXUvDYBtXFZiXttegdT9ffK%2FOZ8oTHnKbryvfgfagvpO0aknHiEN2hnELOIkjfz3eJNeBfKQ%2FUDo0hSJHhjsdZdJw0rkVj%2BFjAVYypzW5kRH%2FzzOlbxrN6KKpjWvagusMp%2BzwgQqvg5xvUkwLCs3MlD%2BkzHOTVKlu4GYxJgmzr3Y9NUdFGUI9PHurN4QxSyvXxNjJ4jSSL4NHuctvtQyV1fUh%2FOqpHJglcALQuuNeyQ1QncyKPZJYf5rj1DLC2zrxKX0VgVWQZfSbw5Pouiv%2FWfwWxArHPHcV5cXr3kI2j33C8dUl0Jdup0nvdVs%2Bxigzp%2BmMQUaHxaw3B7tiJ7eokyNMgvG4V5SPw9FL5j3mhwBAirx%2BmX7Yj0qDZZNRl8z1WcvHen8HwsDijtH4Sg%2FNdsuzhXIw8snHF6hUd4n3MbJerO8nRUdzKR%2BhNCNq%2FjeuQWmT1cyQ3QtmIXcL0ab42vk6or1SX5wG%2BIMF%2Bk6ZJQw8h&appname=NAV&branding=&skin=&language=&channel=web

Hello, I use Ufile for my taxes. They weren't bad a few years back. For the past 3-4 years they have been a problem with their website not loading properly. They want you to use Chrome (as do more then a few websites). I don't like Chrome for privacy reasons. What do you suggest I do? Load Chrome for Ufile and then delete it. Can you suggest a tax website that works better with Fire Fox? Open to suggestions. Thanks in advance. Bob

Hello everyone. I do not know if any else has experienced this but I have several websites that I cannot sign in to. I have no problem reaching the sites but when it comes to signing in I either get a message that my sign in information is not correct and this happens on Bestbuy.com or I get this message on Chewy.com Access Denied You don't have permission to access "http://www.chewy.com/app/login" on this server. Reference #18.88dcda17.1684871617.2bce7d64 . Now if I use the awful MS Edge I have no problem signing in to either one. I have racked my brain to figure this out even disabling each addon which I only have a few. I have ran scans for Malware with Norton 360, Malwarebytes and MSERT and nothing there. I was hoping someone could shed some light on this in some way or maybe change a setting in Firefox that I am overlooking. I can access these sites fine and move around in them but like I said I cannot sign in into them. I would greatly appreciate any help.

Respectfully, DT

Hi! I seem to be having an issue with my browser. Every now and then, blue squares will partially or completely replace the icons on my toolbar an search bar, and disappear on its own after a while.

For reference, I currently have several tabs open (13) on a split screen, but only the icons on de left window are affected by this. This started happening this month, prior to this I was able to have multiple tabs open on a split screen without issue.

I'll attach 2 images so you can see what I mean.

I appreciate any advice I get to fix this.

Hi,

am running firefox 127.0.1 on a windows 11 desktop. Numerous sites that use a captcha to login fail. In other words, the captcha never loads and I cannot login to those sites. Such sites include teamfaderpro, Coursera, and bandcamp. All logins fail as the captcha is required to be passed prior to logging in, but the captcha never appears and so when I try to log in, nothing happens and I cannot login.

I have tried the above same sites on the Edge browser and have no such issue, the captcha shows and I can login.

Just FYI, the agent switcher setting change recommended by others previously is not suitable. When I tried that fix I was unable to access a considerable percentage of the internet due to some cloudflare issue, so the agent switcher setting is not an option. So far, I have tried all recommended settings to fix this issue and nothing has worked.

I am surprised no one else is having this issue.

Any help is appreciated, or at least inform google/mozilla about this issue as it has been ongoing (on and off) for me for many months. And yes, this problem is persistent for me at the moment, it remains despite rebooting windows, despite clearing cookies and cache (which I have set to automatically delete when exiting firefox).

I use Firefox-Dev(129.0b9 (64-bit)) and Firefox (128.0.3 (64-bit)) as default browsers on my Gentoo Linux system with an Intel i7. Both Firefox-Dev and Firefox crash will visiting some websites. Especially Google maps. I have a Gentoo Laptop with and i3 where I run both Firefox-Dev and Firefox and things run fine. I have more software installed on the Intel i7. Video cards ar different of course.

Here is my ldd: opt/firefox $ ldd firefox linux-vdso.so.1 (0x00007ffc8e584000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f0161fe7000) libc.so.6 => /lib64/libc.so.6 (0x00007f0161e08000) /lib64/ld-linux-x86-64.so.2 (0x00007f0162007000)

Here is the crash report: AdapterDeviceID: 0x6613 AdapterDriverVendor: mesa/radeonsi AdapterDriverVersion: 24.1.3.0 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat-reporter%40mozilla.org:2.1.0,webcompat%40mozilla.org:129.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 98520420352 AvailablePhysicalMemory: 57304293376 AvailableSwapMemory: 68719472640 AvailableVirtualMemory: 65166487552 BackgroundTaskMode: 0 BuildID: 20240726091552 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1722173712 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: xfce EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1722086601 IsWayland: 0 LastStartupWasCrash: 1 LinuxUnderMemoryPressure: 0 Notes: Gentoo LinuxFP(D00-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: aurora SafeMode: 0 SecondsSinceLastCrash: 324 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1722173401 SubmittedFrom: Client TelemetryClientId: 8d5032ba-a1c3-4acb-b235-847bd4545b87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240726091552","version":"129.0","vendor":"Mozilla","displayVersion":"129.0b9","platformVersion":"129.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64259,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":5700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Linux","version":"6.6.38-gentoo","locale":"en-US","distro":"Gentoo","distroVersion":"2.15"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":60,"adapters":[{"description":"OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.38-gentoo)","vendorID":"0x1002","deviceID":"0x6613","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/radeonsi","driverVersion":"24.1.3.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"aurora","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.enabled":false,"media.gmp-gmpopenh264.lastInstallStart":1721840659,"media.gmp-gmpopenh264.lastDownload":1721840660,"media.gmp-gmpopenh264.lastUpdate":1721840660,"media.gmp-manager.lastCheck":1722086677,"media.gmp-manager.lastEmptyCheck":1722086677,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":19928,"firstUseDate":19928},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat-reporter@mozilla.org":{"version":"2.1.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"129.3.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19928,"updateDay":19928},"activeGMPlugins":{}},"experiments":{"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"}}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: aba8ef58-e31e-4fc6-b7a6-a5473f7d83d7 Throttleable: 1 TotalPageFile: 136099627008 TotalPhysicalMemory: 67380154368 URL: https://www.google.com/maps?authuser=0 UptimeTS: 311.090528 UtilityProcessStatus: Running Vendor: Mozilla Version: 129.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Starting yesterday, every youtube video I try to watch never plays or is in a constant state of buffering. It works fine in Edge, and Twitch streaming has no issues so its definitely not my internet connection.

I've already tried clearing my cache, rebooting, clearing it again and refreshing Firefox and the issue remains. Disabled adblocker as well. I am currently on version 106.0.5