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书签的同步错误问题

使用系统:win11。我在之前的Firefox上已经登录了账号并开启了自动同步,前天我重新安装了系统并下载登录了账号。登录了账号之后并没有重新同步我的书签,我手动同步多次没有结果,并等待了一段时间自动同步,以及观察是否会同步书签到本地,结果仍没有。于是我尝试用我手机的Firefox登录电脑的Firefox,结果才同步了我手机的书签信息,但… (read more)

使用系统:win11。我在之前的Firefox上已经登录了账号并开启了自动同步,前天我重新安装了系统并下载登录了账号。登录了账号之后并没有重新同步我的书签,我手动同步多次没有结果,并等待了一段时间自动同步,以及观察是否会同步书签到本地,结果仍没有。于是我尝试用我手机的Firefox登录电脑的Firefox,结果才同步了我手机的书签信息,但我手机的书签信息已经过时。而且电脑的Firefox显示可以和手机的Firefox互相同步信息及标签页等,但我观察后发现并没有完全同步,我电脑/手机的信息及标签页都是一天两天之前的,手动同步后仍然没有看到有更新。我希望同步回服务器的书签信息!

Open 4 700

bookmarks keep restoring after being deliberately deleted

I have been trying to clear out my bookmarks fro several days now and every single time they are restored. I have tried unsyncing my phone and computer and saving backups… (read more)

I have been trying to clear out my bookmarks fro several days now and every single time they are restored. I have tried unsyncing my phone and computer and saving backups to try to force restore it to the cleaned up version but it always restores every single bookmark even to the original folder after I moved them around.

Open 9

Why is there a search settings if I cant search settings?

In the settings of Firefox there is a search bar you click it to type things in to search settings but I cant search settings? I type "Favorite" and there's no settings f… (read more)

In the settings of Firefox there is a search bar you click it to type things in to search settings but I cant search settings? I type "Favorite" and there's no settings for favorites bar behavior? No, I don't want the favorites bar to delete itself after I click on anything. I want my favorites bar to be a favorites bar and stay there and not go away anytime I click on anything. It shouldnt just be there only when I click a new tab.

1) Why does searching the settings for "favorite" not display any favorites bar settings? 2) Why are my Firefox browser settings not persistent between multiple computers when I have enabled "Sync"?

Open 3 63

sync all tabs

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, ri… (read more)

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, right clicking on device name allows you to open all tabs from a device at once." does not work. Right clicking does nothing. Version 147.0.2 (64-bit) in Windows 11. Thank you.

Solved 3 247

Syncing

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok.… (read more)

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

Archived 7 183

Firefox deletes everything 2nd time this week

i have synced everything and 3 days ago when i restarted my pc and launched firefox everything was deleted and i had to login to my account and firefox saw it as a new pc… (read more)

i have synced everything and 3 days ago when i restarted my pc and launched firefox everything was deleted and i had to login to my account and firefox saw it as a new pc today it hapenned again after pc restart and i have like 4 same pc with open cards and i cant back them back i have to launch everything by hand and i dont want it to happen again had no problem for 4 years of using

Open 9

bookmarks

New computer. Cannot import bookmarks or passwords. cannot save bookmarks or passwords. Will be forced against my will to use Microsoft. Sync won't easily connect old com… (read more)

New computer. Cannot import bookmarks or passwords. cannot save bookmarks or passwords. Will be forced against my will to use Microsoft. Sync won't easily connect old computer to new. Only computer to phone. Help ! old win 10 new win 11

Archived 1 258

Bookmarks between Android and Desktop will not sync

I am logged into the same Firefox account on both my phone and desktop. Sync is enabled and bookmarks are ticked. My desktop bookmarks do not show up in my phones bookmar… (read more)

I am logged into the same Firefox account on both my phone and desktop.

Sync is enabled and bookmarks are ticked.

My desktop bookmarks do not show up in my phones bookmarks, and nothing I bookmark on my phone shows up in my desktop bookmarks.

I remember there used to be a mobile bookmarks folder where these were stored, but that has disappeared from both my phone and desktop bookmark manager.

I have a lot of open tabs on my phone which I need to bookmark and organise, so I can't reinstall to test if that fixes it without losing them all.

I can see my phones open tabs on desktop through synced open tabs, so I'm definitely connected to the right account and clearly some stuff is syncing, just not bookmarks.

Open 27

Accounts not syncing

After using firefox for most of my life i am disappointed with the current service i am receiving. I have recently purchased a new laptop with windows 11 installed & … (read more)

After using firefox for most of my life i am disappointed with the current service i am receiving. I have recently purchased a new laptop with windows 11 installed & no matter how many times i try my passwords are not being synced. I have imported them from my last device but the only password that is showing is the mozilla firefox account. Please help as i am constantly having to change my passwords as the previous ones are not shown. Thanks

Open 1 153

Firefox Profiles Feature

I started using the new "Profiles" feature in firefox, and I created profiles one one device. However I am finding that the profiles are not syncing across my devices. Bo… (read more)

I started using the new "Profiles" feature in firefox, and I created profiles one one device. However I am finding that the profiles are not syncing across my devices. Both are Windows 11 VMs, I tried doing manual syncs, singed out and back in to both devices. But the Profiles I create on each just do not seem to sync, is this the expected behavior ?

Solved 2 118

Bookmarks: from old laptop to new one

not sure how to bring Firefox bookmarks from my old laptop to my new one. Hate to lose them all ! i got a new lap top, have signed into Firefox, but don't see my bookmar… (read more)

not sure how to bring Firefox bookmarks from my old laptop to my new one. Hate to lose them all ! i got a new lap top, have signed into Firefox, but don't see my bookmarks. Help.

Archived 1 219

Urgent: Lost Firefox Sync Data after windows reinstalation

Hello Mozilla Support Team, I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes year… (read more)

Hello Mozilla Support Team,

I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes years of bookmarks, saved passwords, and browsing history.

Before formatting, I had been using Firefox Sync with my Firefox Account (sometimes signed in via Google). However, after reinstalling Windows and logging back into Firefox Sync, my data no longer appears. At one point, I saw my account showing activity from just before formatting, but now that is gone as well.

I am worried that my synced data might have been overwritten or lost during this process. Unfortunately, I do not have a local backup of my Firefox profile.

Could you please help me: - Verify if my Firefox Sync data is still stored on your servers. - Assist with recovering my synced data or advise on next steps I can take. - Provide any guidance on preventing data loss in the future.

Thank you very much for your help. I look forward to your response.

Best regards.

Archived 2 395

I get an unexpected error when attempting to sign in to Firefox on my Windows 11 laptop when already signed in on a Windows 10 laptop and iphone.

I used to be synced across two laptops and my iphone but no longer. I am signed in to my Firefox account on my Windows 10 laptop and on my iphone. The windows 10 laptop … (read more)

I used to be synced across two laptops and my iphone but no longer. I am signed in to my Firefox account on my Windows 10 laptop and on my iphone. The windows 10 laptop indicates that I am also signed in on my Windows 11 laptop, but when I run Firefox on my Windows 11 laptop, it indicates that I am signed out. When I attempt to sign in (on the Windows 11 machine), I get an "unexpected error" flag and I cannot sign in.

How can I fix this?

Open 36