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I can't play videos on firefox

I'm having problems with playing some videos on youtube, facebook etc. For example in youtube the video never stop to load and after some minutes the following message ap… (read more)

I'm having problems with playing some videos on youtube, facebook etc. For example in youtube the video never stop to load and after some minutes the following message appears :"if playback doesn't begin shortly try restarting your device". In other browser such as edge and Chrome the video works without problem. I have the last version, 96.0.1, 64 bit edition. I'm using a Dell Laptop, with Windows 11 Pro version 21H2 OS Build 22000.434.

I already done the following steps but the problem still exist:

-Update Firefox -Turn Off Hardware Acceleration -Disable Firefox Extensions -Delete Browser Cache and Cookies -Allow Autoplay on Firefox -Allow Cookies, History, and Pop-ups -Refresh Firefox -upgrade graphics driver -unistall and reinstall firefox -create a new firefox profile

How can I solve the problem?

Best Regards

Asked by giacomo.pagliai 7 months ago

Last reply by giacomo.pagliai 7 months ago

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Firefox will not reopen

Message: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. Windows 11 version 21H2, build 22000.434 … (read more)

Message: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

Windows 11 version 21H2, build 22000.434

Asked by Scott 7 months ago

Last reply by Scott 7 months ago

  • Solved
  • Archived

Embedded google calendar not showing

Not sure where this fits in so I started here. I have been running firefox for a very long time. For my home page, I am using Protopage. I have my google calendar as one … (read more)

Not sure where this fits in so I started here. I have been running firefox for a very long time. For my home page, I am using Protopage. I have my google calendar as one of the widgets on the page. I have it set up correctly. It was showing up yesterday. Now today it is not showing. I am getting this error:

Firefox Can’t Open This Page

To protect your security, accounts.google.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

I have not made any changes to Protopage or Firefox.

Got any ideas what has changed? What I need to fix to get it working again?

Bob

Asked by davet354tfd 7 months ago

Answered by davet354tfd 7 months ago

  • Solved
  • Archived

search bar and address bar issue

Hello, Can someone please tell me how to stop my "search bar" text from also showing up in my "address bar"? I have search the internet and found all of the following wa… (read more)

Hello, Can someone please tell me how to stop my "search bar" text from also showing up in my "address bar"? I have search the internet and found all of the following ways that have been suggested that have not worked.

I read that I should set the following to "false" to solve my problem.

1) keyword.enabled 2) browser.fixup.alternate.enabled 3) browser.urlbar.suggest.surches

I have also gone into the settings menu and un-checked everything I could find about suggestions or words or anything else being added to the address bar. The only thing that should show up in and address bar is................you guessed it: AN ADDRESS!  :-) Thanks so much for your help.

I really appreciate the help. Mark

Asked by kamarkie1 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved
  • Archived

Firefox Developer Edition - Windows 11 Issue

Ever since upgrading to windows 11 firefox developer edition will not work for me at all. I have reinstalled it multiple times now and every single time its the same thi… (read more)

Ever since upgrading to windows 11 firefox developer edition will not work for me at all.

I have reinstalled it multiple times now and every single time its the same thing, after a fresh install I can open the browser, use it once, close the browser and then it breaks and I am unable to use it again - sometimes i cant even open it up again it creates a background process in the task manager but never appears.

  • - None of the tabs will load anything at all including any of the settings pages or debug/troubleshooting page (about:<page>) - its like it doesnt even attempt to load anything its completely unresponsive
  • - Clicking on any buttons in firefox/options menu do nothing
  • - If i close it i see between 2-10 firefox processes appear in my task manager which i have to go through and end each task before i am able to open the browser up again and even then that doesnt always work.
  • - Because it opens a bunch of processes when you close the browser and this prevents it from re-opening it is not possible to put it into troubleshooting mode
  • - Even after a fresh install (described below) after re-installing the browser it always opens for the first time with a message saying that 'I have reinstalled firefox would i like to refresh the browser' with a button to refresh - If i click this refresh button it instantly breaks it

In order to fix this I have to completely remove firefox from my machine including:

  • - Everything in my users folder
  • - Everything in program files/programdata
  • - Search my C:\ drive and remove all traces of mozilla/firefox i can find
  • - Clear all temp files
  • - Run a disk cleanup
  • - Restart my machine

Before i can attempt to install firefox again. If i dont do this after i reinstall it opens firefox up in exactly the same state it was in before i uninstalled it, same tabs open & completely unresponsive.

Asked by Web Passion 6 months ago

Answered by Web Passion 6 months ago

  • Archived

Windows 11 store version of Firefox and desktop icon

Hi, When in a windows 11 (AD connected) Firefox is installed from Ms Store it can't access it's icon when a link is created to desktop by drag&drop from start menu. … (read more)

Hi,

When in a windows 11 (AD connected) Firefox is installed from Ms Store it can't access it's icon when a link is created to desktop by drag&drop from start menu.

Asked by Atol 6 months ago

Last reply by Atol 6 months ago

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Click ons

I am trying to click on a product to order on a website. Nothing happens when I click on the item. I tried the same thing on Microsoft Edge and it worked. Can you tell… (read more)

I am trying to click on a product to order on a website. Nothing happens when I click on the item. I tried the same thing on Microsoft Edge and it worked. Can you tell me what setting to change to make this work? I prefer Firefox. I am using Windows 11. Thank you!

Asked by donna42 6 months ago

Last reply by cor-el 6 months ago

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Firefox hangs with "not responding" message

Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, … (read more)

Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, WashingtonPost.com, and the Firefox support page.

OS: Windows 11 Hardware: Dell XPS 13 9310

I have turned off the automatic acceleration feature per help article suggestion.

Asked by LarryDC 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Login from New Device

I like to use Firefox to manage my websites which are Big Commerce sites. Every time I login into Big Commerce it puts up a message, "Login from New Device" see code sent… (read more)

I like to use Firefox to manage my websites which are Big Commerce sites. Every time I login into Big Commerce it puts up a message, "Login from New Device" see code sent to your email. Why does this happen? Is there a setting that I can change to fix it? Thanks in advance.

Peter

Asked by peteroc 6 months ago

Last reply by cor-el 6 months ago

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Javascript for temporary extensions just doesn't work

Hopefully this is the appropriate place to ask. Javascript just doesn't seem to work for temporary extensions. When I couldn't get my own extension to work, I tried to fo… (read more)

Hopefully this is the appropriate place to ask. Javascript just doesn't seem to work for temporary extensions. When I couldn't get my own extension to work, I tried to follow the tutorial in "Your second extension" (link) and it also just doesn't work. HTML and CSS load just fine but it's none functional. I can't even get a simple log out to console.

I just updated to Windows 11 a few days ago. Is it possible there is some setting I changed a long time ago that is causing this behavior?

Asked by clarke980 6 months ago

Last reply by clarke980 6 months ago

  • Archived

Why cant i run installer

No matter what I do I cant run installer. I keep getting redirected to Microsoft Edge. Its already installed but i CAN NOT install Firefox. WHY WHY WHY … (read more)

No matter what I do I cant run installer. I keep getting redirected to Microsoft Edge. Its already installed but i CAN NOT install Firefox. WHY WHY WHY

Asked by ecallen1966 6 months ago

Last reply by FredMcD 6 months ago

  • Solved
  • Archived

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task m… (read more)

firefox not opening since 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5008353). I reloaded Firefox. Google Chrome and Microsoft edge work OK. Task manager shows running but stats never change 0% CPU/0.2MB Memory

Asked by anew_phase 6 months ago

Answered by anew_phase 6 months ago

  • Archived

YouTube Studio

Hi, if I try to go on to the YouTube Studio Website the Site is loading but then results in a White screen I already tried other Browser and they are running fine with t… (read more)

Hi, if I try to go on to the YouTube Studio Website the Site is loading but then results in a White screen I already tried other Browser and they are running fine with this Website. Some hours ago I had no problem with this Website just since I think its now since 2 or 3 hours since it doesn't work anymore... How can I resolve this problem?

PS: My OS isn't Windows 10 but Windows 11

Asked by Achampnator 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Firefox Ports Outbound: 50000 - 65535

Why does Firefox use dynamic ports in the 50K+ range when I use it to browse the web? I have included screen shots with netstat -AB as well as currports. Furthermore, if … (read more)

Why does Firefox use dynamic ports in the 50K+ range when I use it to browse the web?

I have included screen shots with netstat -AB as well as currports.

Furthermore, if I set a rule in Windows Firewall blocking outbound traffic on ports 50000 - 65535, it breaks DNS with Firefox, even though 53 UDP is open.

I'm not overly concerned with any connection that is localhost / 127.0.0.1.

I've tried prohibiting these ports by modifying user.js - No impact, only works if I implicitly call out the port (example.com:55000)

What do? Why is FF using these ports?

Asked by underpasscaviar 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Firefox wont open

Firefox was working fine. 2 weeks ago I installed Windows 11, other than that, I've not done anything new. I click the icon, it attempts to open a window showing just a … (read more)

Firefox was working fine. 2 weeks ago I installed Windows 11, other than that, I've not done anything new. I click the icon, it attempts to open a window showing just a shadow of it, then closes immediately. I tried to download a new version, but it keeps telling me I can only use Edge. what gives? I hate Edge

Asked by mparking 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

Firefox bookmarking problem

When I go to bookmark a web site, as I start to type the bookmark folder name it vanishes. I have to go into the bookmarks folder, find the no name folder and type in the… (read more)

When I go to bookmark a web site, as I start to type the bookmark folder name it vanishes.

I have to go into the bookmarks folder, find the no name folder and type in the new folder name. 

As I start typing I have to enter the first letter twice as first strike does not work.

I have thousands of bookmarks which are set up in a Book, Chapter, Paragraph, Sentence format. So when a new folder goes missing it is easy to find the unnamed or a folder with no name. Thank you for the help.

Asked by bonner martin 6 months ago

Answered by bonner martin 6 months ago

  • Archived

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HAND… (read more)

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.


This is happening to literally anything related to Google. Be it gmail, google forms, google docs etc. If I wait for 10-15mins then it starts working. Then after some time again this problem persists. This happening only in Firefox and not Chrome or related browsers like Brave. So what is the problem?

Asked by Satyapragyan Das 6 months ago

Last reply by FredMcD 6 months ago