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  • Solved

Remove searc options from address bar

I would like to remove the search options from the address bar because I preferred the old setup with a separate search window (and the address bar was just unable to per… (read more)

I would like to remove the search options from the address bar because I preferred the old setup with a separate search window (and the address bar was just unable to perform searches). How can I set this up?

Asked by tobias.ide 2 weeks ago

Answered by Denys 2 weeks ago

Desktop broser freezes after login

Hello, today I have set up a new account for work and I have trouble signing in. Actually, I manage to sign in, however I am then shown the screen which gives me the opt… (read more)

Hello, today I have set up a new account for work and I have trouble signing in. Actually, I manage to sign in, however I am then shown the screen which gives me the option to create account recovery key and the browser freezes completely. I am unable to click on anything, the only option is to go to the Task Manager and kill the program there. Then, when I open Firefox again, I am not signed in (even thought I recieve the email about a new sign-in to mozilla) and have to try the process again, only to experience the freezing browser again. How can I solve this or troubleshoot? I have Win11, my broser is supposedly up-to-date. Thank you! Anna

Asked by anna.kmjecova 2 months ago

Last reply by anna.kmjecova 2 months ago

  • Solved

ALL MY DATA IS LOST

I posted a question in here two days ago because my firefox wouldnt open anymore i got a follow up answer telling me to give the crash id but never got a follow up after … (read more)

I posted a question in here two days ago because my firefox wouldnt open anymore i got a follow up answer telling me to give the crash id but never got a follow up after i sent it . i tried shuffling between profiles and in the end got it working but today my pc had a crash while firefox was open and it had to restart when i tried to open firefox its as if i just installed it and i dont have any backups to be honest i tried checking the appdata folder and there is a profile folder that seems big enough that it might be mine but it doesnt seem like firefox is reading it for some reason i tried switching the data in the profile folder that firefox is considering but it didnt work .

Asked by kujo 1 month ago

Answered by Denys 1 month ago

Don't Want AI in Firefox, new CEO Anthony Enzor-DeMeo please reverse your bad ideas

I use Firefox for privacy, lack of bloat, and other ethical reasons. For these reasons, I don't want to have the new CEO keep the incorrect idea in his head that the peop… (read more)

I use Firefox for privacy, lack of bloat, and other ethical reasons. For these reasons, I don't want to have the new CEO keep the incorrect idea in his head that the people who use Firefox want AI. Please don't add more AI, if anything--- please remove the AI which has already been added to Firefox which users have to remove themselves. I will dump Firefox if the new CEO continues with this plan.

Asked by ergnoffo 2 months ago

Last reply by bricingwolf 1 week ago

Request to Update Firefox Account Email / Add Secondary Email

Hello Mozilla Support Team, I am reaching out regarding my Firefox account. The email currently associated with my account no longer exists, and I am unable to receive ve… (read more)

Hello Mozilla Support Team,

I am reaching out regarding my Firefox account. The email currently associated with my account no longer exists, and I am unable to receive verification codes or reset my password.

I would like to request assistance to update my account settings and, if possible, add a secondary backup email to ensure I can access my account in the future. Please add the following secondary email:

team@aboveallpersonnel.com

I can provide any information needed to verify ownership of the account, including:

Approximate account creation date

Linked devices

Sync history or other identifying information

Thank you very much for your help. I look forward to your guidance on how to proceed so I can regain full access to my Firefox account.

Asked by team44 1 month ago

Last reply by team44 1 month ago

How do i search in the main bar in the middle of the screen as apose to the web address bar?

All of a sudden (after a recent update I suppose) every time I start to type anything in the "search" in the middle of my "home" screen, the curser jumps to the address s… (read more)

All of a sudden (after a recent update I suppose) every time I start to type anything in the "search" in the middle of my "home" screen, the curser jumps to the address space in the toolbar. I hate that! I want to continue to use search in the middle of the screen as I have for years since I started using browsers. I've tried looking at the setting for "browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar" and it is set to "false" as was recommended in another post some years ago. What do I have to do to revert back to the way it was before this change was forced on me?

Asked by rv4fun 1 week ago

Last reply by rv4fun 6 days ago

Where are my passwords I saved?

I logged into my computer this morning and opened up Firefox, went to a online account to login and clicked on passwords from the sidebar and when it opened up it stated … (read more)

I logged into my computer this morning and opened up Firefox, went to a online account to login and clicked on passwords from the sidebar and when it opened up it stated that I had no passwords saved and my profile had also been disconnected. I reconnected with my profile and all of my passwords are missing. Where are they?

Asked by michelle1h 5 days ago

Video (not audio) still auto-play despite setting this as blocked.

Particularly on US news sites, inline / spot videos still auto-play despite the FF preference set to block audio and video. Mercifully, audio isn't playing. This seems to… (read more)

Particularly on US news sites, inline / spot videos still auto-play despite the FF preference set to block audio and video. Mercifully, audio isn't playing. This seems to be a fairly recent problem since the last couple / few updates; not really certain.

Asked by andrew191 2 months ago

Last reply by Agent virtuel 2 months ago

Differences in the display of Firefox and Chrome styles on the website https://aistudio.google.com.

Differences in the display of Firefox and Chrome styles on the website https://aistudio.google.com. In the first photo, Chrome and the styles look as they should, but in … (read more)

Differences in the display of Firefox and Chrome styles on the website https://aistudio.google.com. In the first photo, Chrome and the styles look as they should, but in the second photo, Firefox and the styles do not work. I understand that this is most likely the fault of Google, which has prioritized optimization for Chrome over full cross-browser compatibility, but are there any solutions to fix this?

Asked by majuga 2 months ago

Last reply by jonzn4SUSE 2 months ago

  • Solved

How to open links on a different virtual desktop on Windows.

A recent update (https://windowsreport.com/firefox-fixes-an-8-year-old-windows-bug-that-broke-virtual-desktop-use/) has broken behavior I previously depended on as part o… (read more)

A recent update (https://windowsreport.com/firefox-fixes-an-8-year-old-windows-bug-that-broke-virtual-desktop-use/) has broken behavior I previously depended on as part of my workflows: If I clicked a link in one desktop, it would open that link in the browser instance on the last desktop I'd used, so I could keep all my browser windows on one virtual desktop full-screened for easy viewing, then slide back to my other workspaces for messaging/writing/etc.

Now, apparently as a bug fix, every time I try to open a link on a desktop, it creates a new Firefox instance in that desktop instead of opening the link in the browser I have open on other workspaces. This has dramatically impacted how I work. How can I restore the previous behavior? It is so disruptive having new windows opening all the time instead of keeping them in my dedicated browser workspace. If there isn't a fix for this, I will need to move to a new browser.

Asked by chronoloid 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

password manager deleted all passwords

my password manager has deleted every single password I have which I do not memorize forcing me to start from scratch but I have valueable accounts that I do not remember… (read more)

my password manager has deleted every single password I have which I do not memorize forcing me to start from scratch but I have valueable accounts that I do not remember the password to so is there a way you could return my passwords?

Asked by Taffeta 5 months ago

Last reply by TechHorse 5 months ago

Cannot access Facebook or Amazon from my PC.

Greetings ! For the last two days I have not been able to access Facebook or Amazon websites. When I use a shortcut or try to type in the URL, the display says something … (read more)

Greetings ! For the last two days I have not been able to access Facebook or Amazon websites. When I use a shortcut or try to type in the URL, the display says something like using Google or such when I have my default set to Firefox ( And I confimed that it is set as such). I can click on a tab or reach anything else ok. Also, those two are accessible through Chrome or Edge ok on here and also on my phone and tablet.I have cleared cache and such multiple time and removed extensions. It is just those two sites on this device on Firefox. I think there was an update recently too.. Thanks for an assistance anyone can give. Cherry

Asked by cherryberry 2 months ago

Last reply by cherryberry 2 months ago

Profile Deleted?

I restarted my computer and Firefox has deleted my profile, including all bookmarks, settings, history, and add-ons. I had to make a new account using this email and goog… (read more)

I restarted my computer and Firefox has deleted my profile, including all bookmarks, settings, history, and add-ons. I had to make a new account using this email and google account which is the same email and google account I had on my old profile. Is there any way to retrieve my old profile?

Asked by Ian Moore 5 months ago

Last reply by Paul 5 months ago

  • Solved

Netflix not working with Firefox

Netflix stopped working with Firefox saying that an update is required. My Firefox and OS (Win11) are completely up to date. Update required Looks like your browser, oper… (read more)

Netflix stopped working with Firefox saying that an update is required. My Firefox and OS (Win11) are completely up to date.

Update required

Looks like your browser, operating system, or device is not supported. Please make some updates to access Netflix. Learn more about updates and requirements here.

Can't access your account? Contact us.

Asked by ckitrick 5 months ago

Answered by Paul 5 months ago