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  • Solved

Graphical problems on Surface Pro X (arm64)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers. This topic has al… (read more)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Asked by Felix 3 months ago

Answered by zeroknight 3 months ago

Youtube audio

Youtube, and only youtube, will not play audio. Netflix works, Hulu works, steam games works. But no audio on youtube. it's not my computer's audio settings, Youtube wo… (read more)

Youtube, and only youtube, will not play audio. Netflix works, Hulu works, steam games works. But no audio on youtube. it's not my computer's audio settings, Youtube works fine on edge. I love firefox, it is my default browser, but, you know, what the fuc*! why won't youtube work?! I know it's not your fault but, you know, I call bologna! Attached is a screenshot of a video on youtube. Usually I can hear sounds but not now.

Asked by aday1208 3 months ago

Last reply by aday1208 3 months ago

Firefox Not Launching

I have recently downloaded Firefox on Windows 11. When I first installed it, it worked fine, but it crashed and I couldn't open it again. When I try to open Firefox, a "T… (read more)

I have recently downloaded Firefox on Windows 11. When I first installed it, it worked fine, but it crashed and I couldn't open it again. When I try to open Firefox, a "Troubleshoot Mode" window flashes for less than a second and closes. About 8 months ago, on a different computer with Windows 10, had the exact same problem. I thought it was just because it's ancient, but it does the same thing on my well-functioning computer. I have tried the Microsoft Store Firefox and downloading from the website. I have reinstalled and restarted several times, and my computer is up to date. I do not use any 3rd-party security software. I still cannot launch a Firefox window at all. I love Firefox on mobile and I really want to use it on PC. Thanks for your help!!

Asked by vee_c 3 months ago

Last reply by zeroknight 3 months ago

I can't access the Firefox browser

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxve… (read more)

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxversion <=124.0.1

Asked by Christine O'Sullivan 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

my minimize, maximize and close window buttons have disappeared

I think with the update to 125, I no longer see the typical Windows window controls in the upper right - minimize, maximize, close - so I don't know how to do those thing… (read more)

I think with the update to 125, I no longer see the typical Windows window controls in the upper right - minimize, maximize, close - so I don't know how to do those things.

THe top right looks like this Mac-based image (where those buttons are on the upper left) but I'm running on Windows so I don't have the dot buttons on top left nor the Windows style min/max/close at top right.

What do I need to do to get them back?

Asked by cmdoehlert 2 months ago

Last reply by cmdoehlert 2 months ago

  • Solved

Firefox opens a new "error" tab every time I click on something

Hello, sadly I have the problem since a few days that firefox opens a new tab with the same error every time I google something or click on a new page/subpage etc. The UR… (read more)

Hello, sadly I have the problem since a few days that firefox opens a new tab with the same error every time I google something or click on a new page/subpage etc. The URL on the error page is all the time "https://0.0.0.1/" mentention of course a page loading error. I don't know why firefox keeps oppening new tabs with this URL. I allrady tried to use the clearing function and even reinstalled the software, nothing worked. Maybe somebody can help me solving this problem, it is very annoying to have multiple new error-tabs per minute in a normal work flow. Thanks and best regards, Thomas

Asked by Thomas12345 2 months ago

Answered by zeroknight 2 months ago

  • Solved

'Combine taskbar buttons and hide labels' set to 'Never' not working correctly in Windows 11 in conjunction with Firefox

Hi. When Windows 11 was initially released, certain substantial feature of the Windows taskbar known from before was missing. I'm talking about 'Combine taskbar buttons a… (read more)

Hi. When Windows 11 was initially released, certain substantial feature of the Windows taskbar known from before was missing. I'm talking about 'Combine taskbar buttons and hide labels' and the option to set it to 'Never' (users tend to set it this way to always see the program icon along with it's label, not just the icon). At this moment, the feature has been available in widely released build of Windows 11 for months (Microsoft returned it after rewriting the taskbar code and after many complains), but it is not working correctly in conjunction with Firefox. When I close all windows and tabs of Firefox and restart the browser, only its icon is visible on the taskbar, not the label. Only when I open one more Firefox window, it starts to work as it should. Is it a known issue? Can we expect a fix to be made soon? Thanks.

Asked by andrewz1986 4 months ago

Answered by zeroknight 4 months ago

  • Solved

Firefox View Open Tabs is EMPTY!

Firefox View Open Tabs is my favorite feature. I (used to) use it daily, but now, even though I have NUMEROUS windows (over 40) and multiple tabs in many of those windows… (read more)

Firefox View Open Tabs is my favorite feature. I (used to) use it daily, but now, even though I have NUMEROUS windows (over 40) and multiple tabs in many of those windows, View Open Tabs is completely empty. I'd very much like to restore that 'index' without losing all those pages/tabs (it's my reading & ToDo list).


Sometime recently, I found it using gobs of CPU even though Javascript was (and still is) disabled, so I found the top CPU process and killed it. Instead of a single page going blank, Firefox crashed. Sometime after that I noticed that View Open Tabs was no longer populating. Maybe that contributed or instigated the dysfunction?

Asked by Mike Landis 1 month ago

Answered by Mike Landis 1 month ago

  • Solved

Startpage Search Engine

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get. For no apparent reason I wi… (read more)

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get.

For no apparent reason I will get a "suspended connection" message on Startpage while using the Firefox browser. I have included both the link and a screenshot of the problematic page. The page will open perfectly several times, and then suddenly, in the same session, if I open a new Startpage tab, this message will appear. While the suspended connection message is visible in Firefox / Startpage, I will try Startpage in Edge, Opera, Chrome and Midori, and they all open to the Starpage beautifully.

I am using the Firefox 125.0.3 browser, I have cleared caches and cookies, and run full malware scans, with zero negative results, and yet this problem persists. It is sporadic, and does not occur on a predictable basis. It occurs whether the Mozilla VPN is on or not, and switching from on to off or off to on changes nothing, even after refreshing the page.

I am assuming that this is a Firefox issue, as the problem does not occur on other browsers

I can easily switch browsers and / or search engines, but Firefox in conjuction with Startpage is my preferred combo. I just find it frustrating in that I cannot fix it myself.

So....Ehhhh...what's up doc?

https://www.startpage.com/sp/captcha-block#?bc=US&bi=QuadraNet&be=a2667ecaaf93ae9c091acfff4cebeacc&bds_t=1715638671T77bc1f599823650a2bba749db91bb9c806807a1edc0a34414bf50516dbe0e125&bds_s=dd88ea12048c4efdb6fb4d366c52ae8f&lui=english&cat=web&language=english&t=night&cmd=gen_page

Asked by EmJay Dubbya 1 month ago

Answered by EmJay Dubbya 1 month ago

  • Solved

Unable to zoom, to view larger image that is available with Chrome

I've migrated to Firefox from Chrome and am getting everything as close as possible to my Chrome setup. This is a usability issue when I zoom on an image, that has a larg… (read more)

I've migrated to Firefox from Chrome and am getting everything as close as possible to my Chrome setup. This is a usability issue when I zoom on an image, that has a larger version. Chrome allows me to zoom to the full extent of the image, but Firefox screen shakes and doesn't allow the same detail. Screen recording and links below.

Screen recording Firefox

Screen recording Chrome

This is a link to the item in question.

Asked by Allan MacDonald 1 month ago

Answered by cor-el 4 weeks ago

  • Solved

Multiple windows not restoring.

Hi. I am running a 3 monitor setup and I like to keep open quite a few tabs. And two windows of Firefox. So two Firefox instances with several tabs on each. But because i… (read more)

Hi. I am running a 3 monitor setup and I like to keep open quite a few tabs. And two windows of Firefox. So two Firefox instances with several tabs on each. But because it eats a lot of memory, I have to close and reopen Firefox from time to time. And to my annoyance, sometimes it "forgets" about one of the windows. So opens only one instead of both. Therefore I loose some quite important tabs. Any suggestions on how to fix this? Thank you.

Asked by zarsss 4 months ago

Answered by TyDraniu 4 months ago

Bottom of Page

Recently, one website (SF Chronicle) started automatically scrolling to the bottom of the page when I access an article. Occurs on no other sites nor on my other devices … (read more)

Recently, one website (SF Chronicle) started automatically scrolling to the bottom of the page when I access an article. Occurs on no other sites nor on my other devices - only an my Dell desktop running windows 11 and the most recent version of Firefox.

When I follow a link to read an article I briefly see the heading but then it immediately scrolls down to the bottom of the page and I have to manually scroll back to the top of the page to read the article.

Asked by sschoech 5 months ago

Last reply by TyDraniu 5 months ago

  • Solved

Bulk user name delete

I would like to select and delete a subset of user names and passwords in Firefox. I have a group of about 80 logins for an old account which I no longer use. I know I ca… (read more)

I would like to select and delete a subset of user names and passwords in Firefox. I have a group of about 80 logins for an old account which I no longer use. I know I can delete individual logins one at a time but doing this 80 times is a pain!

I can search for the particular account in the password list and Firefox lists them all, which is great. What I would like to do then is right click and select all followed by delete.

Is there a shortcut somewhere?

Asked by Spencer.greystrong 4 months ago

Answered by Spencer.greystrong 4 months ago

problem setting Firefox as default in Windows 11

I can not seem to set Firefox as my default browser. After I correctly setup Firefox as the default , and it shows up as default even in Firefox. Anytime I click on a li… (read more)

I can not seem to set Firefox as my default browser. After I correctly setup Firefox as the default , and it shows up as default even in Firefox. Anytime I click on a link in Outlook it brings up Microsoft Edge. If I setup DuckDuckGo as the default browser, a click on a link brings me to DuckDuckGo. One item that might be the cause of my issue, is that when I go into Apps, in my windows 11 setup, it actually shows two Firefox applications.

Thanks for any help!

Asked by tom435 4 months ago

Last reply by zeroknight 4 months ago

  • Solved

Roblox website Shattered.

The layout on the Roblox website, https://www.roblox.com Has appeared to break, I've seen the website on Google chrome and Microsoft Edge and it's good to go. I am not aw… (read more)

The layout on the Roblox website, https://www.roblox.com Has appeared to break, I've seen the website on Google chrome and Microsoft Edge and it's good to go. I am not aware as to how this has happened. I have disabled every Addon I have, This issue is not caused by the Addons I have installed.

CTRL + F5 has Fixed My Issue! Thank You cor-el!

Asked by aombi 4 months ago

Answered by cor-el 4 months ago

Pdf print not giving me a portrait option

I use Firefox 122.0.1 on Windows 11. When I try to print a .pdf (mainly from gmail), the option for Portrait/Landscape will pop up for a split second, then disappear. I… (read more)

I use Firefox 122.0.1 on Windows 11.

When I try to print a .pdf (mainly from gmail), the option for Portrait/Landscape will pop up for a split second, then disappear. I can only print Landscape.

- I've tried changing printers, but still get the same result (no portait option) - When I load gmail on Microsoft Edge, I get the portrait/landscape option as normal. - I changed the layout.css.page-size.enabled option to False, and still get the same result (no portrait option).

This started happening a few months ago, previous to this, everything worked normal.

Does anyone have a fix for this ? thanks

Asked by ilgiardinoDelDolce 4 months ago

Last reply by ilgiardinoDelDolce 4 months ago

Last Pass Icon for Fiefox - Windows 11 Desktop

No matter what I do I cannot get a Last Pass Icon on my new Dell XPS, Windows 11 Desktop PC. I've used Firefox for yeas and my last OS was Windows 10. That showed the i… (read more)

No matter what I do I cannot get a Last Pass Icon on my new Dell XPS, Windows 11 Desktop PC. I've used Firefox for yeas and my last OS was Windows 10. That showed the icon..this new PC does not

Asked by Kuklapolitan 5 months ago

Last reply by Kuklapolitan 5 months ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 5 months ago

Last reply by cor-el 3 months ago