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I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need… (read more)

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need my bookmarks, GOD PLEASE.

Asked by denielt 2 years ago

Last reply by gwh74137 1 year ago

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I am no longer able to login to Firefox Sync on my desktop

This morning I noticed new bookmarks on my desktop were no longer syncing to my Android phone. When I tried logging out and in again, I could no longer login on my deskto… (read more)

This morning I noticed new bookmarks on my desktop were no longer syncing to my Android phone. When I tried logging out and in again, I could no longer login on my desktop. Each attempt generates an "Unexpected error" message.

I have already tried the Refresh option from the troubleshooting menu. I also tried uninstalling and reinstalling. After both I am still getting an "Unexpected error" message.

I have also attempted to create a new profile, but attempting to enter an email address produces a 500 error.

Any ideas?

Asked by marclunden 1 year ago

Last reply by marclunden 1 year ago

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How do I sync Firefox Color across all devices?

I'm trying to sync my custom theme colors and my toolbar configuration between all devices. I'm logged into the same account and have sync turned on between them. Do thes… (read more)

I'm trying to sync my custom theme colors and my toolbar configuration between all devices. I'm logged into the same account and have sync turned on between them. Do these sync features not yet exist?

Asked by Jeff Eisley 1 year ago

Last reply by McCoy 1 year ago

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Restore prefs.js without sync

While trying to troubleshoot a site login problem (ticketmaster.com), I made a backup of my prefs.js, and reset a few hundred preferences in about:config. After finding t… (read more)

While trying to troubleshoot a site login problem (ticketmaster.com), I made a backup of my prefs.js, and reset a few hundred preferences in about:config. After finding the pref that caused the problem (tracking), I shut down FF, copied the backup prefs.js in place and restarted. After FF synced, though, my prefs were reset to the previous session with all the reset values.

How do I restore a prefs.js and either *not* fetch the values stored in my online profile, or update my online profile with the values from the file? Is there a timestamp I can update, or some other value to set?

Thanks.

Asked by Brad 1 year ago

Answered by Brad 1 year ago

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Initial sync failure with new account

FF 72.0.2, Windows 10 desktop. My server sync data was corrupted so I deleted my ff account (changing pw did not delete server sync data) and created a new account with … (read more)

FF 72.0.2, Windows 10 desktop. My server sync data was corrupted so I deleted my ff account (changing pw did not delete server sync data) and created a new account with the same email and different password. There are 2 issues with the attempted sync: (note: only the desktop was on and had a ff session)

(1) POSSIBLE SIGN-IN ISSUE: I left the account signed in on accounts.firefox.com after creating the new one and then signed into sync. You can see from the 1st attached image that the sync engine thought there was a different user being signed in and I did get a "New Sign-in to firefox" email. That could be because of my vpn, but the accounts sign in when creating the new account was with the same vpn generated ip as with the sync sign in, so I don't know what's going on there.

(2) SYNC ERRORS: Looking at the 2nd attached image you can see there were unknown problems with the extension-storage engine. While I did not include the complete log file, there did not appear to be any problems with the other engines. In the end syncing failed and the server was flushed. Don't know what extension-storage is?

Asked by dmcmillen 1 year ago

Last reply by dmcmillen 1 year ago

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firefox not recognized if I re-start my mac OS Catalina

Ever since I updated my Mac OS to Catalina, and updated Firefox to 70, any time I re-start my computer, Firefox does not recognize previous sessions and I have to open my… (read more)

Ever since I updated my Mac OS to Catalina, and updated Firefox to 70, any time I re-start my computer, Firefox does not recognize previous sessions and I have to open my tabs - including pinned tabs - over again. Then I get messages on my other devices saying Firefox has been opened on a new device. It doesn't recognize that I've been running Firefox before.

Asked by dianneblackburn2001 1 year ago

Answered by cor-el 1 year ago

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History while syncing - it has got only 2 months, why is that?!

Good morning, I am using Firefox since 14 years, and all the time it has been my favourite Internet Browser and I advised every friend of mine to choose this internet br… (read more)

Good morning, I am using Firefox since 14 years, and all the time it has been my favourite Internet Browser and I advised every friend of mine to choose this internet browser. But I am afraid it's gonna change soon. I lost my laptop, it was stolen. I store my history from a couple of years, bookmarks, saved passwords. I had a backup by MozBackup on May 2019. On December I copied a profile as it was written in your guides: (https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles) I copied everything from: %APPDATA%\Mozilla\Firefox\Profiles\ I hadn't investigate what is inside. And after i bought a new laptop I had many problems with Firefox, can someone explain me please: 1. I couldn't login to Sync, due i hadn't remembered my password - ok its my fault, but when i wanted to reset i would lose all my data?! Why is that? I can understand due to its encrypted but... Luckly after some combination i recovered my password. 2. So i copied my profile as it was written in your guide, and i hadn't investigate what is inside. Now when i tried to copy my whole profile its not working, why? Well, i checked and there were no file: places.sqlite . I have no clue why, so my backup from December is lost. 3. You informed people about Syncing, why there is nowhere information that you syncing history, yes, but only 2 months??!! You claim that we will have bookmarks, saved passwords, cache and history yes thats true, but history for only 8 weeks..... I understand that it has many bytes to store, but it should be somewhere information about it! If i would knew that i would be more prepared for lost, and did more often proper backup by MozBackup. I feel now very frustrated about this situation, and first time after 14 years I'm very, very disappointed with Firefox. Can someone explain me please, why is that? Thank you for reply! Kind regards

Asked by szymonkrawiec 1 year ago

Answered by the-edmeister 1 year ago

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Lost all account details

I've lost access to one of my Firefox (sync) accounts. I used 2FA, but I changed my phone... I would really like to have this account back, as it's my main account. Is th… (read more)

I've lost access to one of my Firefox (sync) accounts. I used 2FA, but I changed my phone... I would really like to have this account back, as it's my main account. Is there any possibility? I do not receive Firefox e-mails on the connected mail address... I could however connect this mail address to Firefox monitor on my other account. That mail did come through... I'm lost...

Asked by remco.siderius 1 year ago

Last reply by remco.siderius 1 year ago

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Auto Logout of Firefox Sync on Quit

How can configure Firefox to automatically log out of Firefox Sync when the browser is quit? I know Google Chrome (somewhat infamously) does not allow users to do this, p… (read more)

How can configure Firefox to automatically log out of Firefox Sync when the browser is quit?

I know Google Chrome (somewhat infamously) does not allow users to do this, presumably because they want to slurp up as much user history data as possible, but I assumed Mozilla would support this feature. In fact, the *only* reason I just downloaded Firefox and created a sync account was because I expected this feature to exist.

This question was previously asked here https://support.mozilla.org/en-US/questions/1275381 , however the accepted answer does not actually address the asked question.

Asked by John 1 year ago

Last reply by John 1 year ago

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My account is blocked because the confirmation mail bounced. Now I have access to the email but I don't want to recover the password and loosing info of Sync

My account is blocked because the confirmation mail bounced. Now I have access to the email but I don't want to recover the password and loosing all the important info of… (read more)

My account is blocked because the confirmation mail bounced. Now I have access to the email but I don't want to recover the password and loosing all the important info of Sync. The link let us know if the address is valid does not seem to work ok

Asked by chema3c-tnt 1 year ago

Answered by cor-el 1 year ago

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Firefox Sync only partially syncing history between two installs (only synced 1% in 3 days)

I've got Firefox 72.0.2 on two systems, one old (10,000+ history items) and one new (200 history items). Both are logged in with the same Firefox account. I've enabled hi… (read more)

I've got Firefox 72.0.2 on two systems, one old (10,000+ history items) and one new (200 history items). Both are logged in with the same Firefox account. I've enabled history sync on both and clicked "Sync Now".

The new Firefox install is not getting, at any usable rate, the history from the old Firefox install.

What I've already tried:

1. Log out of my Firefox account on both systems and log in again on both systems. 2. Restart both systems. 3. Disconnect & reconnect from their network connections (obviously, both are browsing the internet just fine) 4. Repeatedly click "Sync Now" in Firefox Options.

System Details:

1. Both are Firefox 72.0.2 and Windows 10 x64 1909 (build 18363) 2. Both are connected to high-speed internet (100 Mbps download / 10 Mbps upload) 3. Both have zero extensions enabled except Bitwarden (password manager).

What is wrong with Firefox Sync here and why is it not syncing any data?

Asked by ikjadoon 1 year ago

Answered by Wesley Branton 1 year ago

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Can't uninstall firefox

I can't uninstall firefox. When I go to remove programs a message comes up that the computer can't find helper.exe (which is the uninstall program). I then copied and pas… (read more)

I can't uninstall firefox. When I go to remove programs a message comes up that the computer can't find helper.exe (which is the uninstall program). I then copied and pasted a helper.exe from another computer. I can open the exe as an administrator but then nothing further happens. I also tried downloading firefox again, but it won't install, presumably because I have to uninstall the previous version first.

Asked by ianjteacher 1 year ago

Answered by ianjteacher 1 year ago

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How do I sync bookmarks from Waterfox Classic to Firefox on the same Mac?

I used to use Firefox but changed to Waterfox Classic a couple of years ago. I have now downloaded Waterfox Current but can't transfer my bookmarks and passwords to the … (read more)

I used to use Firefox but changed to Waterfox Classic a couple of years ago. I have now downloaded Waterfox Current but can't transfer my bookmarks and passwords to the new Waterfox. All the suggestions on the sub-Reddit group do not work because I am not sufficiently computer literate to understand them and/or they are incorrect. Syncing did nothing so I am back on Firefox but syncing here does not bring all the bookmarks from Waterfox Classic to Firefox either. As noted, I am to all intents and purposes computer illiterate plus I am in my mid-seventies with no teenagers around to solve techie problems for me. I really don't want to have to open my bookmarked sites in Firefox and them bookmark them manually, so is there an easy way to get my bookmarks and passwords from Waterfox Classic to Firefox. If so, can someone point me in the direction of an idiot's guide so I can revert to Firefox as my default browser? Thank you

Asked by CJHa 1 year ago

Answered by CJHa 1 year ago

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no longer have access to email. I was using ,y firefox account fine, but now after I log in you ask verification code which is sent to the old nonactive email.

I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Th… (read more)

I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Then firefox modified the agreement and now sends verification codes to that email, which I no longer have access to. I am able to login in my account using the login and password , however firefox now wont allow me to change the email to the new one to receive verification code. I need access to my bookmarks and saved passwords NOW! Firefox had no rights to unilaterally change the agreement without notice to the customer. Firefox had no right to impose the verification email without letting the customer make sure his email can still recieve verification codes. Firefox failed to provide customer support because it doesnt even have a technical support email or phone number like a registered business should have. I lost access to my bookmarks and saved passwords because of negligence and reckleness of Firefox in failing to notify the customer to change the email to make sure the email can receive incoming emails and is current. I have the access to my firefox sync account, however it wont let me login without the verification code which is being sent to a nonactive email, used many years ago.

Suggested resolution: if you are a smart and relatively educated techncial support, you would realize that the same ip address would indicate that I am who I am and I should be allowed to change the email. However, firefox provided no technciall support and DID NOT EVEN HAVE A CONTACT EMAIL, while making significant profits from the customers and yet fails to provide technical support.

I need access to my bookmarks NOW!

Asked by simon42 1 year ago

Answered by Wesley Branton 1 year ago

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Used Firefox for Years. Now I am unable to sync through browser.

I made a backup of my bookmarks and uninstalled Firefox trying to resolve my issue. I re-installed and get the same thing each time even after rebooting in between? This … (read more)

I made a backup of my bookmarks and uninstalled Firefox trying to resolve my issue. I re-installed and get the same thing each time even after rebooting in between? This is what I get https://monosnap.com/file/MW8PAMrwEnZj2kPApN1htmMk4hMfUJ Please advise, thanks in advance. Gary

Asked by Garth 1 year ago

Answered by TyDraniu 1 year ago

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Bookmark partial synchronisation

Hi I would like to know how to sync a part of bookmarks list like in the following example BookmarksA & B. PC1 : BookmarksA BookmarksB BookmarksC BookmarksD with an … (read more)

Hi I would like to know how to sync a part of bookmarks list like in the following example BookmarksA & B.
PC1 : BookmarksA BookmarksB BookmarksC BookmarksD with an account PC1@mail.com, BookmarksC & D are personnal for PC1
PC2 : BookmarksA BookmarksB BookmarksE BookmarksF with an account PC2@mail.com, BookmarksE & F are personnal for PC2

Regards

Asked by jpbauer 1 year ago

Answered by the-edmeister 1 year ago