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Stored Cookies

I have a persistent cookies 'Invisiblehand.com' that I can not get rid of. I am using an Imac running Monterey 12.2.1 I am running Firefox 98.0 In Enhanced Tracking Pr… (read more)

I have a persistent cookies 'Invisiblehand.com' that I can not get rid of. I am using an Imac running Monterey 12.2.1 I am running Firefox 98.0

In Enhanced Tracking Protection I have 'Strict' in use. In Cookies and Site Data I have 'Delete cookies and site data when Firefox is closed' There are no sites listed in 'Exceptions'. In 'History' I have 'Clear history when Firefox closes'

But the above site is always listed once I open up Firefox after closing it.

How do I get rid of this? This is a new problem.

Thank you for your time and effort.

Asked by stew04 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Google Maps appears to be using my location but does not have permission

I searched an address and Google Maps gives an (accurate) estimated travel time to that address. Within Settings>Locations they are not listed as having permission to … (read more)

I searched an address and Google Maps gives an (accurate) estimated travel time to that address. Within Settings>Locations they are not listed as having permission to use location data and when they requested location data, I selected not to share.

Is there a way to specifically block a website from accessing location data? Is there a way to report suspisious activity from a website?

Thanks!

Asked by webcat 1 year ago

Last reply by cor-el 1 year ago

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''autofill logins & Passwords''

In Privacy & Security Settings, autofill logins & Passwords is greyed out even though the box is checked. How can I access this feature without the box being gre… (read more)

In Privacy & Security Settings, autofill logins & Passwords is greyed out even though the box is checked. How can I access this feature without the box being greyed out?

Asked by LuEngler 1 year ago

Last reply by FredMcD 1 year ago

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The connection has timed out message

I have a MAC, I need to use Firefox to open a website. I've installed the certificate properly and the website was running well, a couple of days ago I'm not able to open… (read more)

I have a MAC, I need to use Firefox to open a website. I've installed the certificate properly and the website was running well, a couple of days ago I'm not able to open the website and I've tried everything. Reinstall Firefox, import the certificate again, but nothing seems to work.

I keep getting the following message: The connection has timed out.

An error occurred during a connection to XXXX WEBSITE NAME XXXX

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Asked by Clementine25 1 year ago

Last reply by FredMcD 1 year ago

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Found an (Amazon) account in my passowords that I didn't add myself

Hello, I opened up my passwords today and found an amazon account with password and email that I can log into, but it is not mine. I did not add it myself, and after ch… (read more)

Hello,

I opened up my passwords today and found an amazon account with password and email that I can log into, but it is not mine. I did not add it myself, and after checking the date at which it was added (almost exactly one year ago), it seems to me like it has to be a mix-up of some sort.

Can anyone tell me, if this has happened elsewhere? I have not immediately found any help articles about this topic. I am just curious to know if someone else was using my account or if there was actually some kind of mix-up. I have not found any other passwords that are not mine so far, but it still seems suspicious to me.

I will probably delete the information because it seems like a huge breach of privacy, even so I think that something like that shouldn't be happening.

I'm not sure why anyone would need pictures or anything, but if it helps I will be sure to cooperate!

Thanks in advance.

Asked by konradmuenter 1 year ago

Last reply by FredMcD 1 year ago

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Browser Settings Changed???

A few days ago my bank web site no longer recognized my device when I sign in and has to send a code to my cell phone to verify my device. My bank tells me that this is a… (read more)

A few days ago my bank web site no longer recognized my device when I sign in and has to send a code to my cell phone to verify my device. My bank tells me that this is a browser problem which may have been recently updated and as a result,, the settings changed. Can you help?????

Asked by petejane88 1 year ago

Last reply by FredMcD 1 year ago

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Changing credit card information

You have notified me that you are not receiving credit card payments, but you don't give me access to your billing and payment screen(s). I can't change my payment inform… (read more)

You have notified me that you are not receiving credit card payments, but you don't give me access to your billing and payment screen(s). I can't change my payment information if I can't location the right screen. [email removed from public]

Asked by griffonv 1 year ago

Last reply by Chris Ilias 1 year ago

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google account auto login?

Hi, I've noticed recently that on login to some website that because my account profile uses a gmail account the website is automatically logging me in. I'm assuming th… (read more)

Hi, I've noticed recently that on login to some website that because my account profile uses a gmail account the website is automatically logging me in.

I'm assuming the following is what is happening, I'd like to stop it and use my password manager to login, but this process the website is using is completely bypassing my configuration choices.

Should I assume this data is shared with Google? It must be right, they have sent an authentication request to google that my email on profile is valid and google knows the domain that made the request and the timestamp. Worse, this blocks me from using my own password manager or browser password manager and gives me no control over what is shared with google a 3rd party to website i have subscribed, are they not violating privacy terms by doing this? Is there a class action in progress somewhere?

Asked by markballew 1 year ago

Answered by cor-el 1 year ago

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Today, after updating the browser. I can't sign in to Ancestry.com

I don't know why, it is NOT Ancestry, as I can sign in to it on other browsers. I get this error message below. Access Denied Error 21 What happened? This request was bl… (read more)

I don't know why, it is NOT Ancestry, as I can sign in to it on other browsers. I get this error message below.

Access Denied Error 21 What happened? This request was blocked by security rules. Your IP: 73.94.12.65 Incident ID: 6eae587fcef92d46

I have no idea what security rules, but I am working on a genealogy project and have never had a problem signing into Ancestry in multiple tabs before today. How do I fix this? Besides getting rid of Firefox, I mean. I have the same security extensions on this browser as I use on Vivaldi, Brave and Chrome - I avoid Chrome, but use Vivaldi and Brave regularly, along with Firefox.

Asked by Gene 1 year ago

Answered by Gene 1 year ago

  • Archived

97.02 US-en, 64 bit SHA256 not correct

I donlwoaded firefox 97.02 for US-en 64 bit from https://www.mozilla.org/en-US/firefox/all/#product-desktop-release and got 4 hashes that did not match Mozilla's official… (read more)

I donlwoaded firefox 97.02 for US-en 64 bit from https://www.mozilla.org/en-US/firefox/all/#product-desktop-release and got 4 hashes that did not match Mozilla's official sha256 hash of 68c40b3f98c7d095cea5dbfd049dd2972e4d7a72758a5ec82d9a19e1f6e10865 obtained from https://ftp.mozilla.org/pub/firefox/releases/97.0.2/SHA256SUMS

These incorrect hashes below are verified by Virustotal.com as belonging to Mozilla. I have installed one and it appears to be Firefox 97.02 US-en 64 bit. I placed this information on the r/firefox forum and it was closed.

Bad sha256 for firefox 97.02 us-en 64 bit

941d04335f3dc6ab575a4fed86bbe7a8799b4637d1b97dff5418ee82ff70aeda Firefox Setup 97.0.2(2).exe

8acf6daec77c14e10d65ce9650514ef99cb22bac6a865f483426dc330feb4f57 Firefox Setup 97.0.2 (3).exe

9908246c9cb54fe8c00dbef46a19def6cc453fb7f45b41bcf3662771ae6224f0 Firefox Setup 97.0.2.exe

42af39bf6de2f100ac3d5adb6861b2850fe49d6a5f4978545fc47aedb44c9669 Firefox Setup 97.02(4).exe

Virustotal.com can allow you to search the sha256 hashes above. Mozilla created the files but it is not listed in there sha256 official hash repository.

Asked by sadiqowy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Enterprise Policies

Hello Foxy Folks! My browser indicates that there are Enterprise policies at work on my profile. This is my personal PC, and I'm pretty sure my employer cannot mandate w… (read more)

Hello Foxy Folks! My browser indicates that there are Enterprise policies at work on my profile. This is my personal PC, and I'm pretty sure my employer cannot mandate what is on it. Not to mention they are a Canadian company. I'm curious if they can mandate anything to an American citizen? They can and will complain what I do with my work PC, but my personal PC should not be regulated. I can use my work email to make an Engineered Air Mozilla profile, but my personal profile should be out of their reach. I would like to go one step further and ask that you block them from accessing it.

Thank you much!

Dale Calnek

Asked by Dale.Calnek 1 year ago

Last reply by cor-el 1 year ago

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Firefox allows webpage to change my about:config

Just recently, faxtone.com started popping open the downloads panel every time I save a file from there. When I traced it down... I found it hard to believe, but Firefox … (read more)

Just recently, faxtone.com started popping open the downloads panel every time I save a file from there. When I traced it down... I found it hard to believe, but Firefox is allowing it to change my browser.downloads.panel.shown flag to true. This happens no matter how many times I change it back to false, and it doesn't help to make sure that browser.downloads.alwaysOpenPanel and browser.downloads.improvements_to_download_panel are false.

Does anyone know of a flag that forbids webpages from making changes to about:config?

(It also allowed the webpage to change browser.downloads.lastDir to Desktop. Thankfully it only did that the one time, and hasn't done it again since I set it to match my browser.downloads.dir, but it's still really disturbing behavior.)

Asked by bluemonkeytroupe 1 year ago

Last reply by Terry 1 year ago

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Why does Firefox keep deleting my saved passwords?

For the second time in the last two weeks, Firefox has deleted all my saved passwords when the program has updated. This happens frequently and is REALLY ANNOYING. How do… (read more)

For the second time in the last two weeks, Firefox has deleted all my saved passwords when the program has updated. This happens frequently and is REALLY ANNOYING. How do I stop it? I am now going to restore the files from back up, about half an hour wasted.

Thanks and look forward to hearing back from someone.

Tim Jennings

Asked by timj1uk 1 year ago

Last reply by FredMcD 1 year ago

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My laptop won't let me live stream

I am unable to livestream video services from a monastery in the UK. I have clicked into the little shield at the left end of the web address bar in order to turn off th… (read more)

I am unable to livestream video services from a monastery in the UK. I have clicked into the little shield at the left end of the web address bar in order to turn off the enhanced protection, but this does not have any effect, even though the website shows up as having had the protection disabled. I don't know whether I need to do anything in Firefox settings.

I was advised to use Google Chrome, and that browser does let me enter, but I prefer to stay with Firefox for all my browsing. I am an elderly person, and have to work harder than my children and grandchildren to keep up-to-date. If you could help me with some very clear instructions with the minumum of technical jargon I would be most grateful. I submit below a screenshot of what I see on the site despite the protection having been switched off on the little shield.

Asked by gbedani 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Archived

Block autoplay

I have followed the instructions (ALL of them) for blocking autoplay. I had autoplay blocked until this most recent update. Now, I can NOT block autoplay. Nothing work… (read more)

I have followed the instructions (ALL of them) for blocking autoplay. I had autoplay blocked until this most recent update. Now, I can NOT block autoplay. Nothing works. And when I try using the page info setting changes. I follow the directions to block autoplay. There is NO 'save' option available and as soon as I close the window, it changes back.

Would someone PLEASE tell me how to fix this? Without doing any coding - I saw that solution in my search, and it is beyond my abilities. HELP!

Asked by LadyFaire 1 year ago

Last reply by LadyFaire 1 year ago

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private window isn't private to youtube it seems.

I have noticed that when I go to a private window to search youtube for "Dimash reaction" ( I like to listen to some each day), that when I go back into the regular brow… (read more)

I have noticed that when I go to a private window to search youtube for "Dimash reaction" ( I like to listen to some each day), that when I go back into the regular browser window, youtube suggests dimash videos. I do my search in the private window so that youtube won't flood the page with those music videos since I mainly watch news clips and if it's flooded with music videos I have to delete them one at a time over and over. How is it that the 'private' browser window is somehow visible to youtube?

Asked by pdsimdars 1 year ago

Last reply by cor-el 1 year ago

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Sharing Access to Extension Development Account

I have a Firefox Account that is for managing my team's extension. It was set up as a personal account and entering the Extension Development mode requires 2-factor authe… (read more)

I have a Firefox Account that is for managing my team's extension. It was set up as a personal account and entering the Extension Development mode requires 2-factor authentication. This is currently set up with my phone, but I have other developers on the team who should also be able to post updates to the extension. Is there anyway for me to disable the 2-factor requirement, or otherwise give another user full access to this account?

Asked by fhcextensiondev 1 year ago

Last reply by Paul 1 year ago