Firefox Support Forum

Hi there, I got the following virus alert from McAfee after doing a quick scan: JTI/Suspect.196612!0f6afa0fe6d5

FileLocation: C:\program files\Mozilla Firefox\AccessibleMarshal.ddl

I then completely uninstalled Mozilla Firefox from my computer including all data etc. . I then did another scan and there was no virus alert. So I then reinstalled Firefox and did another scan and I got the same virus alert as above. I then uninstalled Firefox again and once again when I scanned the computer there was no virus alert.

I have been chatting with mcafee support and they said the .ddl file has a vulnerability. do you know anything about this?

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

I have recently become unable to login to some online accounts with Firefox, having not encountered problems before. I'm using Windows 10 64 bit, and the most recent version of Firefox. My login details are correct, as I can login to these accounts using Microsoft Edge with the same ID and password. With Firefox, clicking on "sign in" after my details are entered results in nothing happening. I just remain stuck on the sign in page. This is also the case with some other sites - eg certain online petitions. There, it isn't necessary to login, but clicking "sign" on the petition results in no action. Again, there's no problem if I use Edge. Can anyone help, please? Thank you in advance.

After the latest update, scrolling using the mouse's wheel no longer works on firefox (Version 110.0).

If I turn on 'Scroll Lock' then the scroll wheel works as usual. Turn off 'Scroll Lock' and firefox is unresponsive to the wheel. This only happens on firefox, with the scroll wheel working fine on other applications and other browsers.

I also use a plugin to route certain mouse buttons (and have for years without any issue), which is not usable when scroll lock is enabled. This is causing quite the headache.

Any help is appreciated.

using firefox version 109 and my internet down load manager no longer works, it works in other browsers but not since updating firefox. not sure if i was successful in posting this request prior to this one so will give it another try. thanks

Firefox creates a duplicate of itself on the Default Apps section after it updates from a Fresh Install of Firefox and the only way i have found to "fix" this was to reinstall the browser completely but it simply reappears with a duplicate of itself again after it updates and as far as i know it only does it after a fresh install with subsequent updates not creating any more duplicates

both entries just act the same and update at the same time synced with eachother instead of having a separate duplicate entry when you try to change the default apps

You used to be able to "Paste and Match Style" by either right-clicking and selecting "Paste and Match Style" or by pressing cmd+shift+v. This seems to have gone away in recent versions. I don't use it too often, so I'm not 100% sure when this change was made, but it is not there in the latest version. This is essentially required when pasting from certain apps into a rich text editor on a website. OneNote, for example, requires this. Now if I want to copy something from OneNote into a rich text editor (like a GitHub issue or Stackoverflow answer) in Firefox, I have to first paste it into a text editor and then copy again to paste it in the browser.

I'm attaching two screenshots one of the context menu when pasting into the body of a GitHub issue in Firefox from OneNote and another of the context menu while doing the same thing in Chrome.

Is this expected? It seems odd to remove the feature when it makes working between other widely-used apps difficult.

I inadvertently switch from the Classic AOL Mail page to their new one but do not know how to switch back. I would very much appreciate any how-to response be in a language that a technologically challenged senior citizen would understand (lol). Thank you.

I keep getting this msg for my amazon acct and other accts I've used on this same laptop for years. Now all of a sudden I get this msg: Error code: PR_CONNECT_RESET_ERROR

Please advise how to fix this matter

I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used.

When I try to log in to Mozilla support with my Firefox account two errors are occurring:

"The email used with this Firefox Account is already linked in another profile." "This account is not active. Please contact an administrator if you believe this is an error"

I think the problem is that my Firefox account had e-mail address A, and my Mozilla account has address B Then I have changed my Firefox account e-mail address to address B.

I'm aware that this is not the best forum for this kind of issue but I have found no email address I could reach for help with account without being able to login so I had to create new Firefox account to ask this question, and there is no "meta" board for questions about Mozilla/Firefox accounts itself.

When working in a Service Desk website, trying to drag an email attachment from Outlook into the attachment field of the webpage does not work. The attachment field responds as though it will work, but then no attachment appears. Downloading and dragging the attachment from the desktop DOES work, but the client wants to be able to just drag from the email directly.

I have tested the same procedure in Chrome, Safari and Microsoft Edge and they all work, so the problem must be Firefox. Version: 102.5.0esr (64-Bit)

The client will temporarily use Edge, but Firefox is the preferred browser, so I really hope you have a suggestion.

Addendum: As I stated in my answers to the two replies that I got, this problem is occurring on Windows 10 Enterprise 22H2 - 19045.2364 and with macOS Big Sur 11.7.2 (personal computer).

I upgraded Firefox to the latest version on the macOS yesterday, but the problem persisted. I also upgraded Firefox on one of the Windows machines here at the University, but again, the problem persisted. Later, I will upgrade Firefox on a Windows machine not connected to the university's network, just to make sure.

I just discovered something interesting as I tested dragging the email attachment from web-based email accounts - personal outlook, work outlook and gmail that were accessed from Chrome, Edge and also from Firefox. Dragging and Dropping the email attachment into the form did not work on any of the browsers.

If there is anything that I can do to help with the troubleshooting process, please let me know.