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Update on/about 21 April 2021 broke WidevineCDM for many users, breaking Netflix/Spotify/etc. (thread of threads)

Each of the threads below is someone reporting the same problem (which I also have), with the same timing. Suddenly on 21 April 2021 all (?) major streaming sites started… (read more)

Each of the threads below is someone reporting the same problem (which I also have), with the same timing. Suddenly on 21 April 2021 all (?) major streaming sites started to give "The WidevineCDM plugin has crashed" message and ceased to work .

https://support.mozilla.org/en-US/questions/1333289 https://support.mozilla.org/en-US/questions/1333332 https://support.mozilla.org/en-US/questions/1333503 https://support.mozilla.org/en-US/questions/1333613 https://support.mozilla.org/en-US/questions/1333506 https://support.mozilla.org/en-US/questions/1333571

No suggested fix works. Reinstalling does not help, toggling DRM application does not help. It was obviously the update (at least for users on 78.10.0esr with OS X 10.9.5) that did it. Is there some way to get this registered as a bug?

Asked by pauls.filter 3 months ago

Last reply by cor-el 1 month ago

May need to install the required video codecs

# My problem When i go to some site with video (for example https://www.openproject.org/ ) i have the following message : "To play video, you may need to install the requ… (read more)

# My problem

When i go to some site with video (for example https://www.openproject.org/ ) i have the following message : "To play video, you may need to install the required video codecs".

# Spec

I run Firefox Beta in Fedora, it's installed in /opt/ folder. I have the "normal" version of firefox too and the video works well.

# Some other infos

The video seem to be a mp4 video and i have the following package installed in my fedora GStreamer Multimedia Codecs (Multimedia plauback for APE, AVI, DV, FLAC, FLX, Flash, MKV, MP4, Speex, VP8, VP9 and WAV).

Asked by bouteiller.alan 3 months ago

Last reply by cor-el 1 month ago

  • Solved

My website does not load properly on Mozilla Browser.

Hey, I have a custom build website, I do make changes consistently, But these changes aren't showing properly on firefox immediately. But on other browsers, these changes… (read more)

Hey, I have a custom build website, I do make changes consistently, But these changes aren't showing properly on firefox immediately. But on other browsers, these changes are shown immediately. Also the website few sections does not load well on this browser. I want to the website to load properly on every browser, as Mozilla has a good number of users too. here is my Yourdetail website link so if you can check if there is a problem there. Or is there any problem at my end

Asked by ehsanch80 2 months ago

Answered by cor-el 2 months ago

"Say hello to a new firefox" apprears everytime

So every time I open firefox Im greeted with the Say Hello to a new Firefox message from the newest update 89.0 (64bit). I either skip or choose a theme and it goes away … (read more)

So every time I open firefox Im greeted with the Say Hello to a new Firefox message from the newest update 89.0 (64bit). I either skip or choose a theme and it goes away but after I close it and reopen it, it appears again. Dont know how to make it go away for good and its quite annoying.

Asked by victor122982 1 month ago

After 89.0.1 update on Windows, Firefox will not release the audio device, not allowing the computer to sleep.

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs,… (read more)

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs, but after a while of using Firefox on YouTube or whatnot, it will not release the audio device to let Windows put my monitors to sleep even though all playback has ended.

This can clearly be seen by running "powercfg /requests" as an administrator.

With videos playing, as expected Firefox reserves the audio device, as well as an Execution request.

Output: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe non-display request

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

But after you stop playing the video the output becomes: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: None.

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

You can see the audio device doesn't get released, and the only resolution is to quit and restart Firefox.

This doesn't always happen, but does happen after a while.

Asked by Nabeel Rahimpour 1 month ago

Last reply by Seamus Everywhere 4 hours ago

Firefox won't load certain pages properly

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their… (read more)

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their formatting. Other websites seem completely unaffected, like YouTube, Pinterest, and news sites. This is only happening on Firefox, as my other browsers are unaffected, but Firefox is my default and I don't want to have to switch.

I've tried restarting both the browser and my PC, clearing the cache, turning off my firewall and anti-virus, disabled add-ons, and unregistered service worker... I'm out of ideas.

I've included some images to show what I mean.

Asked by swain.commission 1 month ago

Last reply by Chris Mortland 2 days ago

  • Solved

Can´t paste in http://forum.worldoftanks.eu

Hello there, since the FF90.xx I can´t paste anymore in the World of Tank EU forum. I did refresh firefox and tried it without addons and in private mode and it does not … (read more)

Hello there,

since the FF90.xx I can´t paste anymore in the World of Tank EU forum. I did refresh firefox and tried it without addons and in private mode and it does not work. The only chance that I can paste is in the mobile version from the used IP.Board. I can´t even see the paste/einfügen option in the posting section.

I have some other members inside the community that reported the same issue to me.

It would be nice to get some help/ideas.

With best regards.

Dragokar

Asked by Dragokar 1 week ago

Answered by Nemac 1 week ago

Input tools opens slowly

Hello! I got this issue when i am clicking on input tools (on screen keyboard) on google search page,it opens up with a 3-5 second delay and this problem started after i … (read more)

Hello!

I got this issue when i am clicking on input tools (on screen keyboard) on google search page,it opens up with a 3-5 second delay and this problem started after i installed version Firefox 90.0.02 64 bit.

My OS is Win 10 64bit. All updates except KB5004237 are installed.

I do have a couple of add-ons like Default Bookmark Folder and uBlock Origin and i even disabled them but still the issue stands with input tools delay.

I also refreshed my Firefox but that didn't help either.

Any solutions to this issue?

Asked by pilotorder 1 week ago

Last reply by FredMcD 6 days ago

Google Maps doesn't work in FF 90.2 on MacOS (v. 10.15.7)

When I open Google Maps it doesn't show the normal icons for navigation on the map. It doesn't do anything when I have hardware acceleration enabled and I type something … (read more)

When I open Google Maps it doesn't show the normal icons for navigation on the map. It doesn't do anything when I have hardware acceleration enabled and I type something in the search bar. If I disable hardware acceleration it does a search, but in no way can I get it to show the place I want to see. It just shows the map of Rotterdam, where Google thinks I live based on my IP address.

It does work in Safari though, so it's a Firefox problem. I hope you can fix it. Google seems to give the FF team lots of problems.

Asked by tsa22 6 days ago

Last reply by tsa22 5 days ago

Firefox HTML5 Video Audio crackles

when embedding a bigger video in firefox i got audio bugs. It crackles like an old movie. No problems in Chrome. The video was converted with VLC to MP4/MOV with H-264 vi… (read more)

when embedding a bigger video in firefox i got audio bugs. It crackles like an old movie. No problems in Chrome.

The video was converted with VLC to MP4/MOV with H-264 video and MPEG audio codecs. Because of its a very high quality video, the file size and Bitrates are very high. Is it possible, that firefox has a problem with that?

I know, usually you should never offering a video with that size on a web template, but its local hosted for an kiosk-mode project.

Example File:

FILE Name: Holliday_Hawaii_2019.mp4 Type: MP4 File Size: 5.39 GB (5.78.399.926 Bytes)

VIDEO Resolution: 1920 x 1080 px Data rate: 8082 kBit/s Total bitrate: 8721 kBit/s Frame rate: 23.98 Pictures/Second

AUDIO Bit rate: 638 kBit/s Channels: 2 Audio sampl: 44.100 kHze rate

Asked by firehold 6 days ago

Last reply by firehold 6 days ago

Images not loading on random sites

About a day or two ago, random images stopped loading on sites I visit regularly. I haven't changed anything on the browser. In fact, I disabled add-ons to see if it woul… (read more)

About a day or two ago, random images stopped loading on sites I visit regularly.

I haven't changed anything on the browser. In fact, I disabled add-ons to see if it would fix the problem (it hasn't).

I'm already neurotic about deleting the cache and such after bold texteverybold text session every day.

It only occurs on Firefox desktop (90.0.2 64-bit); everything loads fine on mobile and on other desktop browsers.

Asked by BuddyL 6 days ago

Last reply by FredMcD 6 days ago

  • Solved

mozilla pages don't load properly

Hi Any mozilla page doesn't load properly. I can't login (just get a picture of blue circle) or cannot install add ons. It gives weird pages. I don't have any add ons ins… (read more)

Hi Any mozilla page doesn't load properly. I can't login (just get a picture of blue circle) or cannot install add ons. It gives weird pages. I don't have any add ons installed and went back to factory settings, which didn't resolve the issue. Can you help? I have to access this support page by surfing with safari I am working on the latest OSX on Mac mini M1. Thanks! Elias

Asked by elias17 6 days ago

Answered by cor-el 5 days ago

Removing nav-bar using userchrome.css crashes firefox

I updated the below code in userchrome.css @namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); tabbrowser-tabs { visibility: collapse !impor… (read more)

I updated the below code in userchrome.css @namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");

  1. tabbrowser-tabs { visibility: collapse !important; }
  2. nav-bar {visibility: collapse !important;}

browser {margin-right: 0px; margin-bottom: 0px ! important;}

==================================

The firefox goes blank when opened, Resizing or maximizing the window refreshes firefox and it loads.

I deleted profile data and it works a couple of times and it happens again. A blank page.

Asked by yash292k11 6 days ago

Last reply by cor-el 4 days ago

This support said why Firefox will not "stay up" is I am on a BETA...

I did not choose a BETA VERSION. I have used FIREFOX since VERSION 1.0. IT USED TO BE THE BEST BROWSER EVER CREATED. BUT NO LONGER. WE use Firefox to accomplish things, … (read more)

I did not choose a BETA VERSION. I have used FIREFOX since VERSION 1.0. IT USED TO BE THE BEST BROWSER EVER CREATED. BUT NO LONGER. WE use Firefox to accomplish things, not to debug BETA versions all day. One day I wake up and you FORCED rel 89.0 on us and it turned the whole WEEK to crap. I had 6 consecutive crashes the other day. Today I had 5 consecutive crashes. I had to turn my PC off and give it and me a rest. I did not ask for a BETA, even to leave rel 88. YOU 'forced' it on us with your "you have no other chooses if you want to continue using FIREFOX attitude. And all you can say is: Go BACK to 'stable rel 90 AND CREATE A NEW PROFILE? DO you have any idea how hard it is for us, a USER to CREATE A NEW PROFILE FROM SCRATCH?

THIS MAKES NO SENSE, YOU CRAM A "BETA" ON US, IT CRASHES A HALF DOZEN TIMES A DAY and your answer is to go back to a stable version YOU FORCED ON US? Then we spend a day or two creating a NEW PROFILE until you force ANOTHER BETA on us to test for you? You can't let us stay on a STABLE version like rel 88 until you work out the bugs then "tell us" there is one available and advise us to INSTALL IT? THIS IS CRAZY, let alone "Professional".

Asked by jagman55 6 days ago

Last reply by cor-el 5 days ago

Google search, Gmail and other google services stop responding in Firefox

For about a month now I have had an issue with Firefox where suddenly the search bar (with Google search) stops working. I input text, press enter but nothing happens. No… (read more)

For about a month now I have had an issue with Firefox where suddenly the search bar (with Google search) stops working. I input text, press enter but nothing happens. No page is loaded. I see the google search URL that the browser is trying to reach, and I see in the network tool that the request is made but nothing appears after that. Page doesn't change and response is not registered in the network tool. Also, my GMail account tabs stop working, and trying to refresh them, GMail freezes while loading.

If I restart Firefox all starts working, until the problem starts happening again (can be minutes or hours, I guess it depends on usage)

Another colleague of mine has the exact same problem.

I tried with NO success: - Clearing all cache and data; - Disabling all extensions; - Running firefox in troubleshoot mode; - Refresh Firefox; - Complete uninstall, with profile folder removal and start from scratch; - Disabling hardware acceleration; - Setting "browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar" to false; - Disabling "network.http.http3.enabled"; - Setting Proxy to "No Proxy";

All works on another browsers.

Can someone advise on how to further troubleshoot and fix this issue?

Asked by diogomanel 6 days ago

Last reply by FredMcD 3 days ago

  • Solved

Secure Connection Failed

I get this recurring error when I access this site: "https://nikonrumors.com/". The issue comes and goes. May work fine for days/weeks. Here's the kicker: MS Edge & G… (read more)

I get this recurring error when I access this site: "https://nikonrumors.com/". The issue comes and goes. May work fine for days/weeks.

Here's the kicker: MS Edge & Google Chrome do not have this issue. When it isn't working with Firefox 90.0.2 (win10), it always works with Edge & Chrome, like now as I post this.

See image, thanks, Bruce

Asked by acct3 6 days ago

Answered by TyDraniu 5 days ago

  • Solved

Browser won't open any sites

I'm out of tricks here. Last night I updated Windows on my desktop (Windows 10) and after several hiccups and restarts the computer is operating correctly...except for Fi… (read more)

I'm out of tricks here. Last night I updated Windows on my desktop (Windows 10) and after several hiccups and restarts the computer is operating correctly...except for Firefox. The browser window opens normally but clicking on any bookmark or typing a web addy manually does nothing...it just stays blank. When using a bookmark, no address propagates to the address bar. In an effort to fix this I have done Firefox refresh (a few times now), run Firefox in troubleshoot mode (a few times and at least once this caused Firefox to crash), uninstalled and reinstalled Firefox (twice, second time WITHOUT saving prior account settings), restarted computer and uninstalled adblocker.

Absolutely NO change from any of this. My laptop (Apple with Firefox) works fine and the desktop WILL browse just fine on MS Edge, so this is not a connectivity problem. Any ideas on fixing this would be greatly appreciated. TIA

Tim

Asked by tjhartney 6 days ago

Answered by tjhartney 2 days ago

Videos freezing, Pages taking forever to open, what's up?

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or… (read more)

I am getting more & more frustrated and exasperated, as simple browsing has become tortuously slow, with many sites taking forever to load, or only partially load, or have to be refreshed a couple times, to finally get it to load. And videos constantly freezing up, despite lots of free RAM, and a very high-speed internet connection. I assumed whatever was causing this would've been addressed in the last update, or two, but no, it's only getting worse.

Asked by StevenCee 5 days ago

Last reply by FredMcD 1 day ago