Firefox Support Forum

I cannot access my primary Firefox account, don't have a two-step authentication app configured for the account, can't find recovery codes, and don't have a logged-in device. In addition, I subscribe to premium services linked to the affected Firefox account, so I'm now unable to access them as well. To ask this question, I created a new Firefox account.

What should I do now? It seems I'm stuck paying for services I can no longer access. I can't even cancel the premium services since I can't access the affected Firefox account. How can I contact Mozilla Corp?

On Windows 7, vr 98 was starting in a second. Now vr 99 start in 9 second. On Windows 10, vr 99 start in a second. Will it be fix soon or how can I reinstall vr 98 AND keep my profile?

I am browsing the a proxy solution that is configured to block malicious files. I was testing the eicar file download through https://www.eicar.org/?page_id=3950. When I click on the download, my download is blocked and nothing happens (which is expected). However, if I right-click on the file and select "Save Link as" option, I get the block message, I get the pop-up window to save the file, and Firefox creates a file in the specified location. However, the file is invalid (obviously as the download was blocked). If I try the same with another Browser (like Chrome), it gives an error "Failed - Forbidden" for the download.

Trying to understand how Firefox handles such instances, does it first create a file in the specified location, even the file is not retrieved through the proxy? Why is firefox not giving an error message similar to other browsers if it actually fails to download the file.

I have tried the scaling options and it makes no difference. For PDF files, I save them. For webpages, I need to workaround and use Edge or Print Screen and past into a Word document.

I am newly running Windows 10 and reinstalled my printer drivers for HP 4520.

Thank you.

Hello, Last few days Firefox keeps automatically downloading strange files like mLZrOMIV.htm icFSREgF.htm

They are 0 bytes, empty when I open in notepad and if I right click in download section and select copy download link I just get about:blank

I checked PC for viruses using Eset Online tool and Windows defender. No problems.

Has anyone run into something like this?

Is this a scam? I just did a search for a local pub here in Boise, and receive the following: You've made the 5-billionth search. Congratulations! You may be our next lucky winner!’ for ‘Firefox

When using Google Meet, you are given the option to share your screen — either the entire screen, or a specific Firefox window.

I've noticed, however, that no matter what Firefox window is used, if you access an extension that creates a pop-up dialog, such as the Container selection button from Conex, the uBlock origin settings popup for each webpage, or a password manager pop-up such as Bitwarden, those popups will appear on the shared window, even if you decide to do this from another Firefox window altogether.

This is a major security concern for me, as I've had circumstances where the password entry window for Bitwarden will appear on any window, even if I open the extension pop-up from a window not being shared to Google Meet. I'm not sure where to submit this issue, so I'm starting from the Mozilla support page and going from there. Would appreciate anyone's help on getting this issue resolved. Thank you.

I support open source movement and against tech giants and hence I love and want to use Firefox. I would use Firefox even if it is slow because on most sites delay of few seconds doesn't matter. But I do stock market trading and trading website of my broker (finvasia.com) is very slow in Firefox. On all chromium based browsers slowness is not there.

In trading delay of even one second is a matter of profit and loss (specially in scalping) and hence using Firefox is not possible as it is very slow for finvasia.com.

I have done screen recordings to give an idea of degree of slowness. First video is when finvisa is opened in a chromium based browser MIN. As you can see that when I change from holdings to position etc then delay is very less. (the yellow circle on the screen hardly complete one complete rotation and holding or position scree is opened). In this video you can also see that when I place order or modify it, everything happens so quickly.

Finvasia on chromium based browser

But in the below video (finvasia in firefox) you can see that when I switch from holding to position (00:2) the yellow circle (just above the pointer) makes 9 complete circle before showing the screen. When I click on Buy button on order screen (00:34) the order doesn't get fulfilled (the order rectangle didn't disappear). At 00:47 it said connection issue (There is no connection issue, wifi is working fine and never show any connection issue in chromium based browsers but in Firefox it shows in every order).

I kept waiting but order rectangle didn't go so finally I had to close it manually (1:45). After that when I switched to order screen it didn't show any single order. I tried to refresh the order screen (1:59) but nothing happened. So finally I refreshed the tab of browser. It was also hanged and after few click it worked and then you can see that there were many orders on order screen.

Finvasia on Firefox

As trading involves money and such delay can cause huge loss. Trading on Finvaisa.com is not possible if a person is using Firefox.

I also tried safe mode, and refreshing the Firefox, but problem didn't get solved. Kindly fix this problem.

Firefox version is latest (99) and I am attaching screenshot to give details about my system and OS.

Windows auto-updated and my bookmark toolbar disappeared

I still see all of my bookmarks in the "Bookmarks" list, but none of them appear across the top of my screen, where they usually are and I can't put them back.

Since about a month ago I can't drag a file from a folder to an open email in Firefox. Was always able to, but it stopped a few weeks ago. I read that the new 99.01 version would fix this, I installed it today and the problem persists. What am I missing? Thank you to anyone who reads, cares and replies with solution.

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click that, open the Last Pass page to sign in, then the icon turns red and functions. Now when I click the icon a frozen page comes up that never loads. I can sign in to the Last Pass webpage, but that doesn't turn on the extension.

Any advice appreciated - thanks!

Hi Firefoxes! I updated to the latest and greatest 99.0.1, whenever i use the middle mouse button it opens every link in 2 tabs. Also when i middle mouse on a tab, 2 tabs are closed. Anyone came along this bug? Restarting FF and Windows did not help. Trying to get my notebook charged and check it on my macbook.

TYVM! Best regards, -John.

Last week attaching documents using drag and drop suddenly stopped working for Outlook webmail. I've seen the same problem posted here, but no response yet. Already tested, this feature still does work in outlook when using Safari, so there is some new incompatibility between outlook and firefox. I really do NOT want to change browsers as I've been using Firefox forever, but this is a deal breaker. Please please Firefox, show some evidence that this new apparent incompatibility is being fixed. Thanks!

p.s. this doesn't seem like it should be left to volunteers, is there a way for messages to reach someone who actually works for firefox?

When on Newegg.com a New page on ALWAYS jumps to bottom--ANNOYING !! This action happens EVERY time !! It's because, at the bottom of EVERY page there is an entry to enter my email address for advertising -- and Firefox AUTOMATICALLY jumps down to the bottom of that page FORCING ATTENTION to make me enter my email address which I have done many times !!!

BUT, on the suggestion from Newegg, I tried Chrome (browser) and went to Newegg and clicked around many new pages and this problem (of the focus and page dropping down to the MORE .. Enter Email Address [near the bottom]) did NOT happen --- This problem only happens EVERY TIME on Firefox ver 99.0.1 64-bit !!!!!!!!!!!!!!!!!!!

Guys, Really, This is ANNOYING.  Believe me.

P.S. This problem happens on both my laptops, a $3,000 ASUS and a $2,800 Gigabyte when on a Newegg webpage.