Firefox Support Forum

With every update, Firefox becomes more and more unusable. It's been 20 minutes so far on this morning's session, but the tab won't open. And Options won't let me clear data as those tabs are dark. It's hard to be nice when I read these same complaints in forums all over the internet. It's only getting worse, and the recommendations are always the same -- clear your cache, remove extensions, blah, blah, blah. No, nothing works! It's time to blow it up and start over. Not to mention that it's always crashing or not responding. It's just about as useless as Edge and Chrome. What a pity. (Oh, I just noticed -- 27 minutes later -- that the Clear Cache tab is now active. Better late than never, I suppose.)

When I use Gmail in my up-to-date Firefox under Windows 10 or Linux and type e.g. "Leser und Leserinnen", then exit the draft and reopen it, "und Leserinnen" is gone. This happens to all tested feminine forms ending with "-innen", even irregular or non-existing ones, if they follow the masculine form and " und " (both preceded and followed by exactly one space). The truncation is case insensitive, and when I type the feminine form first, "innen" will be cut, and " und [masculine]" as well. Turning off auto-correction didn't help. Also, when I send a mail containing such a double form, it arrives correctly, but in my sent mails " und [feminine]" is gone. However, when I then open "forward" or "reply" with repetition of the sent mail, the deleted words are back in place. None of this happens when I use another browser or an E-Mail client or the Gmail app on my phone, nor does it happen with other mail providers, not even when using Firefox. I know this sounds weird, as if there were an automatic "politically incorrect maker". But it is exactly what happens. I wonder if anyone can replicate the phenomenon or - even better, find out why it occurs.

Hello, I am a keyboard user. I am wondering if there is a way to prevent the bookmarks menu from auto-closing after I open a bookmark in a new tab?

I have already tried setting "browser.bookmarks.openInTabClosesMenu" to FALSE, but this seems to only work for mouse-users, who can then ctrl+click a bookmark and it will open in a new tab while leaving the menu open where it was.

Is there an equivalent setting for keyboard users? So you can press ctrl+enter on a bookmark with similar results? Or perhaps a different key combination other than ctrl+enter, for which the bookmarks menu won't auto-close?

Thanks.

Hello everyone, I recently just restarted and re-downloaded the new Firefox update but for some reason none of my bookmarks, passwords, tabs, history, or anything was saved. It basically wiped my Firefox clean and i don't know how to get everything back. Anyone know what I should do? Appreciate the help! Thanks.

Hi Guys 'n Gals, As of today, I am unable to log into the Australian Tax office Business Portal or Business Services (BETA) through MyGov using Firefox browser. I can log in through Edge, no problem to both. I've cleared histories, cache etc on Firefox, and it is up to date. I've logged out, and logged back in. When I attempt to enter the email address to log on to ATO using Firefox, I can type the address as far as ".com". The moment I type ".", I lose the entire address, except for the ".". I don't get to the "com.au" part at all. I've contacted the ATO, they have no updates at all regarding issues with Firefox. We are getting close to Plan C (Sledge Hammer LOL). Any and all help gratefully accepted, I do not like edge....... Thank you Trina

Hello-

I recently did some house cleaning and removed cookies, cleared cache, etc within firefox on my desktop. Since then, gmail.com website will load but when I click to sign-in, no accounts will work within the browser. It continually has the spiraling blue bar above the login screen and gives a "Something Went Wrong" message, which I've attached as an image.

I did some searching through the forums and found a standard response given by the community:

------------------------------------------------------ "You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button
   press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
   press "Command + Shift + R" (Mac) 

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

   Options/Preferences -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Options/Preferences -> Privacy & Security
   Cookies and Site Data -> Clear Data -> Cached Web Content: Clear 

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

   make sure your extensions and filters are updated to the latest version 

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

   switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Safe Mode start window 

   https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

   https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
   https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track 

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again. " ---------------------------------------------------------

I have performed all of these tasks to no avail. Chrome (in the same desktop) works, my android pixel 2 works, as well as an ios device. This only happens in firefox. I have done a full refresh, removed all add-ons, turned off hardware acceleration. I don't use themes.

Has anybody else ever had this issue or can offer any advice? To be clear: all other websites and their respective logins seem to work. Haven't run into any other problems except gmail (and google accounts tethered therein).

Thanks!

Hello,

I've been getting an error for some time now. Firefox tabs suddenly crash (usually media tabs with video, like Twitch or video conference sites) and I can't seem to find a solution. But most importantly, many videos or live streams show graphic artifacts. You can check it in the attached screenshot). I have tried many things to solve it, but none worked. This is what I tried:

• Changing cables and monitors.
• Disabling extensions and plugins.
• Disabling hardware acceleration.
• Installing Firefox from scratch.
• Installing an old version.
• Installing Nightly.
• Removing the GPU. The issue persisted with a different video card and with integrated graphics. So the GPU is not the issue.
• Trying using another OS. I thought my Windows install might have been corrupt, but it also happened in Ubuntu.
• Trying other browsers. I tried Chrome (which resulted in the issue as well) and Edge (which surprisingly did fine, it's my only solution right now).

I would love to keep using Firefox but it's a pain to watch media like this. I don't know if the issue might be from the motherboard or another component. Between the crashes and this I can't use it normally.

I can try providing any details needed to solve the problem. Could you please help me? I don't know what else I can try.

Firefox has been saving images from some sites as webp instead of JPG for a long time. There have been repeated threads on this subject which get locked and then pushed into the long grass.

Sure, I could botch a solution by installing an add-on to convert them, or I could use something like XnView (which I do, periodically, and in bulk) after the save event has happened, or I can edit about:info to tell Firefox not to accept webp - but this breaks functionality for some sites (like eBay), but I have found that in the end I have had to start switching to Microsoft Edge to do my browsing for a number of sites because Mozilla Firefox are ignoring repeated user requests to provide a simple option to STOP doing this.

I don't want to save any files as webp - save them as PNG if you like, or jpg, but I use an ancient copy (v3.24) of ACDsee (from the days of Windows 98) for my image browsing, sorting, viewing etc because it is perfect, blisteringly quick, has no extra editing or other functionality which I don't need or want, and it doesn't bloat up anywhere with thumbnail files... but sadly webp didn't exist back then so it doesn't support it. I have used a number of much more up to date browser-viewers, but there is nothing can touch this OLD version of ACDsee for basically brilliant design.

I'm not changing my image viewer. It's non-negotiable.

I WILL however change my web browser if I have to, if the developers of the browser continually kick into the long grass to lock, hide away and pretend there's isn't an issue which has been repeatedly flagged as an annoyance for so many users.

I have been using one form or other of 'Mozilla' family of browsers since the days of Quarterdeck Mosaic. I don't particularly want to switch my loyalty, especially to Microsoft, but if they are listening to what customers want and providing it, and Mozilla are not, what else is there to do ?

I am a retired systems developer. I cannot envisage this being SUCH a big ask.

Modern software treats its users like idiots and takes away control, doing everything it's assumes on their behalf that they will want.

It is not difficult to provide an option within settings for when saving webp files to save as webp, png or jpg with conversion if necessary. All you need to do is hear the screams and respond. :)

Hi! Even if i'm an old user of Firefox, i'm new to this support/forum thing, so I apologise if i'm in the wrong place. Today, after watching some videos on a specific youtube channel, i noticed that the channel appeard on the "highlights" section in the home page of Firefox. Nothing strange in that, but i noticed that the thumbnail of the user of that youtube channel was in high definition in the "highlights", even if when I viewed the page information of YouTube, on the media tab, I wasn't able to find an image with such an hight resolution. I would be clear: I'm not talking about the YouTube red logo, but on the user's channel image (rounded, near the name). The "moz-page-thumb://thumbnails/?url........" have a resolution of 448px x 448px. The image on youtube have the maximum resolution of 176px x 176px. So... Where have Firefox finded that image?? Is there involved some kind of upscaling?? I really appreciate the hard work of Mozilla, and I hope that will go on on this way.

Why Firefox Taking Resource Without Even Opening Multiple Tabs ,At Startup Browser Starts With 60-70 CPU Usage And Even If Close The Browser It Still Takes 60-75 Until I Close It From Windows Task Manager,Attached Some Screenshots Check It You.

When i try to go on addons.mozilla.org it says the connection timed out and sometimes it says i cant access due to page not being secure and some problems with certificate, i tried with another browser but its same thing.

I use a Logitech MX Master 3 mouse, without any custom Logitech or other mouse software. When I press the mouse's back/forward buttons, instead of navigating back/forward, Firefox enter Scroll Mode (more info here). This is the same behaviour as when pressing the middle mouse button. However, I already have the middle mouse button for that! I want the back/forward buttons on the mouse to navigate back/forward. See the attached image for the back and forward buttons I'm referring to: they're directly under the horizontal scroll wheel.

Is there a way for Firefox to register the back/forward button presses as back/forward navigation commands?

I had stopped using Firefox due to the lack of being able to preview pictures or attachments in gmail. I started back to using it and see it still the same thing! A panel opens up asking me either to choose how to open it or top save it. Obviously if its a .jpg I want to preview it, then decide what I want to do with it. How do I fix this so I can just preview quickly?

Hi Since the most recent update I can no longer log into my barclaycard website, the site goes through the three security steps, then I get a message saying there has been a system error. I can log on using firefox android with no problem and also chrome works fine on windows and android. I'm using the latest x64 firefox build. I have tried safe mode, uninstalling and deleting all firefox settings, but it still refuses to log on to this site. Has anyone else experienced this issue? Regards Rob

Hello. If I sign out of this site, then sign back in, I am not asked to re-enter my password. I just have to select my Firefox Account name.

How can I stop this so that if I log out, next time I (or anyone who accesses my PC) try to sign into this page, I will need to supply a password?

Or will you need a separate Bugzilla account?

What is throwing me is that when I visit https://bugzilla.mozilla.org I am prompted for my Primary PW, and FF autofills the login form with my old FF support account credentials, indicating that the old support account and the bugzilla page are recognised by FF as being linked?

So before I try logging into https://bugzilla.mozilla.org with either the auto-filled old FF support credentials, or my newer FF Account credentials, does this page come under your FF Account umbrella? Thanks.

I was following this reddit thread on how to remove the "your camera and microphone are being shared" popup, but it's having no affect.

I have set `toolkit.legacyUserProfileCustomizations.stylesheets` to true.

Here's the full contents of the userChrome.css file: ```

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");

#webrtcIndicator {
  display: none;
}

```

Hello - I'd to know why bookmarks are now being saved automatically to Library vs allowing me to choose a specific toolbar folder, as I was able to before? This requires an extra uneccessary step to move my bookmarks into my specific folders, and I would like to fix this behavior.

I am on a windows 10 pc and have firefox as my default browser and am connecte d to tje inter net by ethernet. earlier in the day i was able with no problem to go to my friend /contacts and click on their names and try to pen the chat box but now i keep getting no internet connection when i click on a name and try to send a message. have clear cache and cookies but still get it trried reporting to facebook aswell and getting info from them os like trying to reach to heaven. I am not sure if it is firefox or facebook

no i click on it and get facebook user  thwn the name  comes up  is it facebook