Firefox Support Forum

I don't need help with any particulary thing but I do have one curious question if I'm allowed to asky here? Sorry if im not suppose too. Will the new design eventually support compact mode becuase I love using that?

Its been happening for several months. I tried doing a refresh firefox and a safe mode firefox. Neither solved the issue. Screenshots attached. Mac OS 10.15.7 Catalina. Firefox 88

I thought my issue may be similar to: https://support.mozilla.org/en-US/questions/1308429

I had a lot of plugins that after reinstalling the operating system and logging in to the Firefox account. Too many of my plugins have been removed. I need them. How do I recover?

I have a problem watching video on Netflix and HBO Max. My Firefox is up to date and I checked my settings. But do I really have an up to date Firefox? Is that what's causing me to not watching a show or movie? Or it's a crash that can be fixed?

What can I do? Or what can be done?

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

Last week (14 April 2021) I was able to watch videos on netflix and hulu. This week (21 April 2021), however, a yellow bar appears across the top of the page, saying, on the left-hand side: "The WidevineCdm plugin has crashed Learn more...", and, on the right-hand side, "[Reload page] [Submit a crash report]". Repeated submissions of crash reports, as well as repeated reloading of the page, results in exactly the same: same yellow bar, same inability to watch videos. Likewise, clicking on "Learn more" merely results in the widevine.com page, which states that the company does not service end-users. In addition, last week (14 April 2021), I purchased a video on youtube, and watched part of it. This week (21 April 2021), wanting to watch the rest of the video, all I encounter is: "Your browser can't play this video. Learn more." Clicking on "Learn more" yields "Your browser is up to date. You can use YouTube's latest features!" Repeat ad nauseam. So, it seems that, even though my browser is up-to-date, I am still unable to watch videos on either youtube, hulu, or netflix.

Hi Team

We have a problem with printouts, i.e. when we have a generated printout and it is opened by the built-in pdf viewer in ff, then after clicking print, the spooler becomes clogged and the pdf file weighs almost 100 Mb. There are no such problems when opening the file with the installed Acrobar Reader DC application. A request for information on what may be the cause of this condition. I would like to add that this is the VDA VMware Horizon version 7.10. The Mozilla Firefox browser in the picture is 78.0.2 esr 64 bit.

Kind Regards, Mateusz Jędrzejewski E: mateusz.jedrzejewski@pkobp.pl

Before April 21st, 2021 I never had any issues with playing videos on Disney Plus, Netflix, etc. But since Widevine updated I cant play any videos without Widevine crashing. I reload the page (as it suggests) and it still wont work. I refreshed Firefox and that didn't work. I also tried to chat with Widevine but their page said "Widevine is a technology provider and we do not provide support to end users. Please contact your application or service provider for support on your particular issue."

Does anyone know what I can do to solve this problem? I really appreciate your help!

I'm on a Mac and the version Im using is 10.9.5. My firefox browser is 78.10.0esr (64 bit).

The Widevine CDM 4.10.2209.1 plugin crashes every time in Firefox 78 browser. Was updated on April 21, 2021, maybe it's a bug? I'm not able to uninstall the plugin. Any help would be appreciated, thank you!

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Hi,

I was looking at basically entire collection of addons with different keywords and it seems like I'm still overlooking something. Everything I found, related to taking the screenshots, is based on manual click within an addon but this is NOT what I'm looking for.

Instead, what I would like to do is to define exact URL link and quantity of minutes. Then, assuming that Firefox is running, the addon I'm asking for would automatically take a screenshot every defined quantity of minutes on that defined URL webpage and save it on hard drive on exact defined folder.

The webpage I'm (mostly) interested for contains dynamic numerical values that are in average changing approximately four times per second. I don't need every second, not even every minute. I would take automated screenshots around 96 times per day which is one screenshot every 15 minutes. But quantity of minutes could be changed by me.

Additional problem is that wanted view of the webpage is where scrolling element is approximately on the middle of webpage content. Having said that, I definitely don't want that screenshots are taken from the top because in this case, on screenshot would be missing important graphical data. Solution could be that, instead of image based screenshot, entire webpage is copied into a PDF screenshot every X minutes and file saved. That would assure me that needed content is saved.

The reason why I'm looking for such tool is because I would like to compare the graphical non-stop 24 hours per day changing numbers. Compare them between two different moments in the past. The website is not saving past values so screenshots are the only solution.

I have already seen several different addons related to screenshots but neither of them is offering everything I mentioned:

- automated taking and saving (downloading) with or without my presence in a form of (usually) browsing other websites - ability to define URL so screenshots are taken automatically from this URL - ability to define frequency (one screenshot per every X defined minutes) - automated saving on hard drive

Could anyone please tell me what should I use for that?

Thank you in advance.

Streaming accounts like Spotify, Netflix, Apple TV+, Disney+, etc are all no longer playing since I updated to 78.10.0esr This version is supposed to be compatible with my version of OS X 10.9.5 I keep having Firefox crash with this error. Widevinecdm plugin has crashed. Learn more...and when I click on Learn more, there's nothing there that helps.

Can anyone help? Thank you.

I refreshed firefox. When I tried to get into my other platforms some how I am now a mobile user. So I tried to refresh firefox again. Only to discover refresh will not work because firefox thinks I am mobile. I went to config reset the two items back to original settings- help and still I am stuck as a mobile user. I am not sure what else to do

Hi Everyone,

I keep getting a widevinecdm error when trying to play hulu, netflix or amazon videos on my mac. This just started yesterday and I'm not sure why.

I'm running mozilla firefox version 78.10.0esr (64-bit) on a macbook pro running OS X version 10.9.5

Anyone have any fixes?

Hi. I tried updating firefox and add-ons. But nothing is working, I keep getting the same error. What can I do? none of the streaming platforms are working. Also, when I go to ¨about firefox¨ it says, it´s updated but under it it says ¨you are currently on the esr update channel¨. What does that mean?

I can no longer watch any streaming services on my computer. The message "The Widevine plug in has crashed..." It says it is because flash player crashed. I don't know how to fix it.

The error message is 'The widevine CDM plugin has crashed'. I see preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated, what should I do. Please I tried every setting, its urgent, help me please ?

Greetings: My computer was shutdown and restarted by a colleague and I seem to have lost my browsing history and all the open tabs from my last session are not retrievable — restore previous session is not available / appears grey'd out. I am on a macbook pro running Big Sur and I do have a time machine backup of that last session — can I get back those open tabs and browser history from my time machine? Can I do it a la carte or do I need to wipe my whole computer and restore from there? Thanks in advance for your thoughts, Sam