Firefox Support Forum

I've tried everything to fix poor picture quality when streaming "third party" videos, e.g., YouTube. Colors are washed out; weird contrast; everything looks like it's coming through a haze. Streams from Netflix, Amazon look normal. And sorry, guys, the same third party streams from YouTube et al. look totally normal in the MS Outlook browser. Have tried all kinds of settings and rebooted as well. No change.

Please advise. This problem appears to be unique to Firefox.

Dear Support people, Firefox now not opening several sites (which open when I cut and paste url into MS Edge). This has become increasingly inconvenient. I have put the respective sites urls in the "Exceptions" files for both cookies and pop-ups. This has sometimes helped, but is not working at all now. I've been with FF for years, but am thinking of switching to another browser now. Any suggestions? Thanks for your help!

                                 -FFFrustrated

Good Day All - Previously I had installed a extension for my homepage. I had to reinstall my operating system and now that I'm reinstalling firefox I can't find the extension I was using previously. Is there any way in Firefox to see the history of the extensions tied to my account ?

only happens on firefox but i and a bunch of others get ads when we sub on twitch to people and it only shows the ads in firefox so its definitely something broke with firefox/

Just recently, in the past day or so, when I do a search in the search box, all the results get redirected to Bing instead of Google, that I have in my settings as default. I have checked my settings, I even removed Bing from the list, and I still only get Bing results. Even when I go to Google and use their search box on their domain, I get Bing results. I did a virus scan without finding any problems. I'm stumped and don't understand why this happened and nothing I do can detect uncovers why this is happening.

Really irritating when I have to spend my time fixing stuff that is lurking in cyberspace!

I'm on the ESR and just updated from 112.0.2 to 113.0.1. I had text rather than icons displayed on my toolbar. Now the text has vanished and I can't find a way to get text OR icons back. I have a disabled extension Classic Theme Restorer installed, but I thought it was already disabled long ago. In the Customize Toolbar dialog, the unused icons are displayed with text labels. When I drag one to the toolbar, it turns invisible like all the rest.

I am working on a new computer with Kubuntu and have FF installed via .deb.

On my previous computer, I could drag files from the downloads dropdown (eg download a file and then drag it into gmail as an attachment).

Now this is not possible. Instead, I need to go to the downloads folder in order to drag and drop a file. An extra step and rather annoying.

The problem is persists in Safe Mode.

Is there any way to get the old functionality back?

Hey All,

I'm an old user of Firefox since the Netscape times. For the last few weeks, Firefox become so slow on all my computers.

I have 2GBps internet connection and

• a fast PC (i9 11900/64GB/NVMe SSD RAID/3080Ti, Win 11 for Workstations, wired Ethernet@2.5GBps)
• a once-it-was-fast notebook (i7 8750H+32GB+NVMe SSD, 1660 GTX, Win 11 Pro, wifi 802.11ax >800MBps)
• and a relatively slow notebook (Ryzen 3 2300 or the like, 4GB, Win 10 x64, wifi 802.11n).
• All of them have the latest op system, drivers, firmware, etc.

A common scenario:

• I try to open a webpage in Firefox, nothing happens;
• I switch to Chrome (or Opera, Edge), open the same page, it opens in 1-2s;
• I switch back to Firefox that is still at the middle of loading the page;

I can play it on all the 3 equipment, the result is the same: Ff is much slower than any other browser on my PCs.

There is one common app that is present on all the machines: my paid-for security package that I won't turn off. If Firefox has any problem with it (that Chrome, Opera and Edge don't have), Ff must go (with my regrets).

I tried to turn off all the plugins but it didn't help. I don't think it's plugin related as Ff is still so slow w/o any plugin enabled.

If you could give me a hint where to look for the cause that would be great.

Thanks.

When I try to upload a file through Google chat, Firefox crashes on the image preview of a file that is selected. When I restart Firefox, it uploads fine on the first attempt. If I continue to upload images, Firefox crashes again. This has been happening over the past few weeks. I'm using a mac desktop and Firefox version 113.0.1 - is there a way to disable the image preview when uploading files? Thanks in advance.

Hello,

My old PC crashed and I want to transfer my bookmarks from the old hard drive to my new PC running windows 11. I have unlocked hidden files, but when I ran drive:\Users\username\AppData\roaming\Mozilla\Firefox\Profiles nothing came up. I then ran places.sqlite and a list of places.sqlite appeared with some files having -wal &-shm after them?

I believe from reading here this is where my bookmarks are?

If so, how do I transfer them to my existing PC hard drive to use please? Many thanks Chris

Last Tuesday, Win 11 AND Firefox both updated on the same day, Firefox to 113.0.1. Ever since, my Firefox has experienced SIGNIFICANT lag time loading even the most basic of websites. It feels like Netscape 1.0 slow (yes, I'm that old). I've disabled 2/3ds of my addons to see if that would help and it hasn't. I don't know if it's an issue with the Win 11 update (KB5026372), with Firefox or some combination of both, but any help in addressing this issue would be greatly appreciated.

Your browser is a bit unusual...

Try disabling ad blockers and other extensions, enabling javascript, using a different web browser or turning off your VPN.

I've asked this question a long time ago, and received no answers. I resorted to resetting it every time, however a new problem has come about, forcing me to ask again.

Whenever I open my browser, my tabs have reset themselves to default width. I prefer them at a wider width, so I navigate to about:config and edit the browser.tabs.tabMinWidth to 100. I have to do this every time.

However, for some reason doing this now also hides/removes tab close buttons on each tab, which is problematic to my style of browsing.

I had an userCSS file, but even after removing it as a test, the problem persists. If it matters, my style of browsing has me keep two windows open at any given time. I did try to change it with only one window open, but the change did not stick.

Only tab-specific add-ons I have are FoxyTab and a tab suspender.

Any help is appreciated, be it making sure the tab close buttons do not disappear, or be it making sure the tabs remain at minimum of 100 width.

I am writing to you because the subject is driving me crazy and I don't know what to do anymore.

TL;DR; version?

The same laptop, with the same firefox (113.0.1 snap) at work works fine... and at home it has an exhasperating lag.

Any ideas?

It happens to me with all the computers at home (with ubuntu, linux mint...) but (and here comes what kills me) if I browse with Chromium, everything flies.

I've tried by wifi against an access point that acts as a repeater, direct against the router and wired to the router and the result is always the same: Firefox slow as the bad guy's horse... and Chrome light as a cloud.

I have disabled all plugins, browsed in anonymous mode, reset firefox... and no way... every time it loads a page it takes 5 to 20 seconds of blank page.

I am a firefox user since its tender beginnings, but this lag is going to give me an ulcer and I am militant, but health comes first.

Thanks in advance for your help.

Keeps freezing. Keep getting "not responding" message. Typically I can have several tabs open on two screens but now after using Firefox for a while I start having issues. Really just want my favorite browser back.

Video playing on firefox on my second monitor appears overexposed, as in, lights are extremely light and darks are extremely dark. I am not sure when this issue began.

I know it is not a calibration issue with my monitor because all other content looks as it normally does. I also know it is specifically an issue with firefox and not web video in general because if I open the same videos on chrome they look as expected. This only happens on my second monitor, if I drag the window to my laptop monitor, it looks normal again.

My current setup is an acer Nitro 5 laptop (i5-10300H, RTX 3050 laptop with game-ready drivers) hooked up to a samsung monitor (I belive 32" odyssey g5? I am not sure) through HDMI.

I've updated my graphics drivers, to no avail. I am going to try reverting the latest update on firefox, though I am unsure if it is related at all, I will update the thread if it corrects the issue. I don't really know what else to try if it fails, I appreciate any suggestions.

Other than the problem being firefox dependant, I suppose it could have to do with a firefox-GPU interaction, as my laptop's integrated monitor is driven by the CPU graphics while the external monitor is driven by the GPU. I don't know how to address this or if it's even possible.