Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox Primary Password Not Working

I haven't had to sign in for a while, so tonight when I tried and I typed the password in correctly the box just immediately closes and reopens like its incorrect. I have… (read more)

I haven't had to sign in for a while, so tonight when I tried and I typed the password in correctly the box just immediately closes and reopens like its incorrect. I have tried locating the key3.db and key4.db which I can't find on my system, nor can I find the login.json that is supposed to have the log of passwords to back them up. I don't have any 3rd party password managers and I've tried with my VPN disconnected. I've used the password generator to secure some of my websites so I don't even know was some of my passwords are, so resetting the primary password would be a huge hassle. If someone could please help me out I would be very appreciative. Thanks!

Asked by Jeremiah 2 years ago

Answered by Jeremiah 2 years ago

  • Archived

Security Question regarding Extensions

I installed an extension from a website(not from addons.mozilla.org) and found it a bit suspicious so after around using it for 1 minute immediately removed it... So will… (read more)

I installed an extension from a website(not from addons.mozilla.org) and found it a bit suspicious so after around using it for 1 minute immediately removed it... So will an extension be able to access root/admin permissions if it had some malicious script executed(I am using debian) or can extension access system files,modify,delete or install/download anything without the users' permission?

Thanks in advance AVC

Asked by avcalternative 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Oops... the system encountered an error (#001) in Gmail: My gmail stopped working via firefox, HELP!

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (… (read more)

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (#001)

I have updated my browser on my windows computer, my network speed, upload and download speed is good. All other websites are functioning just fine. Only Gmail seems to be affected on my computer. (It works fine from other computers and from my phone.)

Do you know how I can make it work again? Please help!?!

Asked by ler 2 years ago

Last reply by Guido 1 year ago

  • Archived

getting rid of YOPmail

This morning YOPmail showed up on my windows 10 foxfire as a pinned tab. It claims to be an extension (chrome). Nowhere does anyone say it is malicious...but I want it go… (read more)

This morning YOPmail showed up on my windows 10 foxfire as a pinned tab. It claims to be an extension (chrome). Nowhere does anyone say it is malicious...but I want it gone and nowhere is there instructions on how to remove it...I have contacted the dev. we'll see...

It is my business computer and I don't like software, apps, code, extensions or add-ons that i cant get rid of.

Any help would be appreciated.

Jim

Asked by CarolinaPavers 2 years ago

Last reply by CarolinaPavers 2 years ago

  • Archived

Slow Autofill

1. When I fill in a username/password, there is about a 10 second delay after selecting the username before the password fills. Same issue with filling forms with addr… (read more)

1. When I fill in a username/password, there is about a 10 second delay after selecting the username before the password fills. Same issue with filling forms with address or credit card info. 2. If I tab into a selection box and arrow to the selection, things work as expected. If I pick the box with the pointer and select from the selection boxx offered, there is about a 10 second delay. 3. If I go to the firefox menu and select things like Help,Get Help or Tools,Settings, there is about a 10 second delay. 4. I'm using a screen reader program, Zoomtext, but have the same issue whether the program is enabled or disabled. 5. Windows 10 and Firefox is up to date. 6. I've been having this issue for more than a month, through several Firefox updates.

Any help would be appreciated.

Asked by rwkroh 2 years ago

Last reply by rwkroh 2 years ago

  • Solved
  • Archived

Firefox hangs on google search V 100.0

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-… (read more)

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-open. Paste and go, creating new tabs also fail with same 'new tab background' displayed. Issue is intermittent but appears often, at least 4-5 times a day.

Tested same sample search with google chrome in same time period, no issue.

Issue appeared around the V99 update. Fix would be greatly appreciated - exiting and re-opening browser, dropping all tabs to reload is a serious usability issue.

Asked by dan.baldewicz 2 years ago

Answered by cor-el 2 years ago

  • Archived

Can't print from Firefox at all - Print Preview error or Stuck in Spooler - Windows 10 Pro x64

Still can't print from Firefox at all - Print Preview error or Stuck in Spooler - Windows 10 Pro x64 I am now currently running Firefox 100 and I still have the same pro… (read more)

Still can't print from Firefox at all - Print Preview error or Stuck in Spooler - Windows 10 Pro x64

I am now currently running Firefox 100 and I still have the same problem I posted months ago. Firefox refuses to print anything, even to virtual printer drivers such as Microsoft Print to PDF. The document(s) always get stuck in the spooler and the only way to clear them is to stop the Print Spooler service and restart it. I have uninstalled and reinstalled Firefox a number of times with no solution.

I can print from any other browser or application with no problems. This is purely, as far as I can tell, a Firefox-specific problem.

I've explored every Firefox Preference setting I can find that has anything to do with printing. If anyone can help, please do. It's very frustrating to have to change to another browser to print from. I've primarily used Firefox for well over 10 years.

Also related: if someone can point me to how to reset JUST the printer settings to their default, I can start from there. It may even fix my problem.

Any help would be greatly appreciated!

[email removed from public]

Asked by jlseber 2 years ago

Last reply by jlseber 2 years ago

  • Archived

Error code: SSL_ERROR_UNSUPPORTED_VERSION

Hello Firefox Support, I need help to upgrade the version of the security protocol that enables access to my NAS unit. Now the message; "Secure Connection Failed An erro… (read more)

Hello Firefox Support, I need help to upgrade the version of the security protocol that enables access to my NAS unit. Now the message;

"Secure Connection Failed An error occurred during a connection to 192.168.1.201. Peer using unsupported version of security protocol. Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox."

indicates I no longer can access my page until I find the remedy to this issue. Thank you in advance for cooperation and help with is matter.

Asked by donaldrshaffer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Give Firefox permission to access a webpage - firewall issue?

Hi. How do I give permission to Firefox to open a webpage? There seems to be a firewall issue or something? Please provide the exact steps to allow a URL to be opened wi… (read more)

Hi. How do I give permission to Firefox to open a webpage? There seems to be a firewall issue or something? Please provide the exact steps to allow a URL to be opened with my permission. How do I grant access / grant permission to access a specific site? Thanks. FYI: I'm a bit frustrated and I have a deadline coming up soon.

Asked by njmutnick 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Need one Firefox profile (sync) for home and one for work. Two different Pc's

I have completely separate bookmarks and bookmark toolbars on my work PC and home PC. I do log in on my home PC as to not lose my personal bookmarks and passwords. I acci… (read more)

I have completely separate bookmarks and bookmark toolbars on my work PC and home PC. I do log in on my home PC as to not lose my personal bookmarks and passwords. I accidentally logged into Firefox at work and it merged my bookmarks from my home PC. I logged out of Firefox on the work PC and removed the bookmarks that were imported from my home PC profile. I then tried to make a new account with my work email and login to sync on my work PC but it always says primary email needed and I'm stuck. I did go to about:profiles and add a work profile but that doesn't help me. I need to make a Firefox profile on my work PC with my work email address but the primary email thing gets me. Is there a way to do this with my current work PC bookmarks not lost? Thanks

Asked by Jimmy D 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

icon on tool bar

I have a world icon on tool bar with a red triangle notification. when i press on it it says "Cant connect to application" check your configuration. It does not allow me … (read more)

I have a world icon on tool bar with a red triangle notification. when i press on it it says "Cant connect to application" check your configuration. It does not allow me to open either statement. What is this?

Asked by Jennyjo72 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Website Login not Retained while Browsing

I don't mean "saving" login information for later use, that I do not want to do. What I mean by the login not being retained is that when I log-in to a website like say … (read more)

I don't mean "saving" login information for later use, that I do not want to do. What I mean by the login not being retained is that when I log-in to a website like say Amazon, while I'm browsing, I end up having to re-enter my login information pretty much every other time that I switch between pages. I've never had an issue like that with any other browser. Is there some setting I need to adjust to stop that from happening? As I said, I'm not looking to save my passwords and usernames within the browser, I just want to effectively browse a website after logging into it without needing to login every time I move between pages. Thanks!

Asked by The_Dude_Abides 2 years ago

Answered by FredMcD 2 years ago

  • Archived

After the last update, I've been getting news story pop ups in the bottom right corner. How do I shut this off?

After the last update, I've been getting news story pop ups in the bottom right corner. How do I shut this off? I have gone into Settings and shut off the various notif… (read more)

After the last update, I've been getting news story pop ups in the bottom right corner. How do I shut this off? I have gone into Settings and shut off the various notification and push options that always seem to turn on after updates, but it continues. I never got the pop ups until right after the last update finished.

Asked by clawdiusbarker 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Add shortcut icon on Firefox Home Screen

Using Firefox on desktop, Windows 11. I am a long term Firefox fan/user. My problem is I cannot find anywhere an easy method to add a shortcut on my Home Screen (which … (read more)

Using Firefox on desktop, Windows 11. I am a long term Firefox fan/user.

My problem is I cannot find anywhere an easy method to add a shortcut on my Home Screen (which has now been a FF feature for some considerable time).

I am sure there was something available to do this in a prior version some time back. If I search the internet, I only come across articles describing how to do it on Firefox Android.

I know I can manually edit a box on the Home Screen to create what I need.

Sometimes new web sites that I visit appear in the boxes and I can then pin them in place - but the behavior around this is very erratic and unreliable - seems like random chance for an icon to appear on the home screen for a newly visited site. If this was more consistent, I could work with that.

BUT - where is the **intuitive** option??!!

I should be able to right-click on a tab and select "Add to Home Screen".

As simple as that.

Or drag and drop a link, or tab to the home screen - but this just opens the link. I have tried everything obvious that I can think of.

Anyone?

Many thanks :)

Asked by aufladen 2 years ago

Last reply by aufladen 2 years ago

  • Archived

I made the horrible mistake of refreshing FIrefox. Now nothing opens. EVERYTHINGis DID NOT CONNECT POTENTIAL SECURITY ISSUE. I have followed the 15465456 instructions to try and fix it the best I could... NOTHING.

can someone tell me how to reverse this mess? I refreshed in an effort to get my vanished toolbar back. That worked. NOW, nothing works. I have a toolbar that connec… (read more)

can someone tell me how to reverse this mess? I refreshed in an effort to get my vanished toolbar back. That worked. NOW, nothing works. I have a toolbar that connects to nothing. if you know this is going to break all the time, can't you just write a macro to fix it? I have followed all the instructions I can find, and it still doesn't work. I REALLLLLLLLY don't want to dump firefox, but I need something reliable that works.

Asked by Kfidei 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Sorry. We’ve locked your account. A comedy of errors.

Hi Firefox, thanks for a great browser. Could you please help unlocking the account for [REDACTED BY MODERATOR] I was busy logging in to Firefox (today's update) using … (read more)

Hi Firefox, thanks for a great browser.

Could you please help unlocking the account for [REDACTED BY MODERATOR]

I was busy logging in to Firefox (today's update) using my account and wished to store my login info, but the link upon login was a long useless address specific to the post-login screen and related to adding more devices. I opened a new tab but this was, apparently, a sticky login and the new tab was logged in as well. I logged out of that tab with the obvious (hindsight) effect of interrupting the previous tab/s.

Long story short, the immediate effect was the message in the subject line of this mail. Firefox locked my account and I need it unlocked.

Thanks for your trouble. Kind regards Jacques


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by jaak0226 2 years ago

Last reply by Chris Ilias 2 years ago