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Cookies pop-up disappears before I can make a selection.

On a new website or after clearing the cache and cookies and upon opening a page I will often get a pop-up with cookie usage choices, e.g. "strictly necessary", etc. How… (read more)

On a new website or after clearing the cache and cookies and upon opening a page I will often get a pop-up with cookie usage choices, e.g. "strictly necessary", etc. However, the pop-up disappears before I have a chance to click on any choice or even finish reading the first line. I'm not sure what settings I need to change to allow me to make a choice on the pop-up. Please advise. Thanks.

Asked by BigO 1 year ago

Answered by cor-el 1 year ago

  • Archived

Application login issue

Application login with url: "https://www-40preprod.cpc.ibm.com/services/partners/jp/reimbursesupport/" is not working from firefox. Application is working fine from other… (read more)

Application login with url: "https://www-40preprod.cpc.ibm.com/services/partners/jp/reimbursesupport/" is not working from firefox. Application is working fine from other browsers. We had OIDC redirect URL issue earlier which was fixed with this case: TS013165695. PMR team suspect issue is with firefox browser, please help us to resolve this issue as soon as possible. Thanks.

Asked by apoorva.b.g 1 year ago

Last reply by apoorva.b.g 1 year ago

  • Archived

Everytime I close Firefox I am logged out of all sites.

No matter what I do every time I close Firefox and reopen it all of the sites I am logged into log out. I have reinstalled Firefox I have tried both beta and Enterprise … (read more)

No matter what I do every time I close Firefox and reopen it all of the sites I am logged into log out.

I have reinstalled Firefox I have tried both beta and Enterprise versions. I have completely wiped all Firefox data from my appdata folders. I have refreshed Firefox multiple times. I have tried to mess with all the privacy, history, and cookies/cache settings and nothing has worked so far.

No matter what I have looked into the problem is not occuring the same for other people. It seems to be local to my PC however, as I am logged in perfectly fine on other Windows 11 PCs in my home.

The only major difference between the last time I used Firefox and now is that I reinstalled Windows11 to fix a bug with its calendar. I completely formatted so there cannot be any left over old Firefox files.

Asked by MaggotyMax 1 year ago

Last reply by James (On Leave) 1 year ago

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  • Archived

How can I prevent a specific address from appearing in the address bar?

I'd like to be able to prevent a specific address from appearing in the Firefox address bar (as a suggestion) when I start to type in the address bar. I tried deleting t… (read more)

I'd like to be able to prevent a specific address from appearing in the Firefox address bar (as a suggestion) when I start to type in the address bar. I tried deleting the cookies associated with a particular address, but the address still appears as a suggestion in the address bar when I start typing its name. Thanks a lot for any help.

Asked by robertclay3 1 year ago

Answered by cor-el 1 year ago

  • Archived

easily (one-click) delete cookies for a specifc web-site - desperately-needed

I'm looking at a web-page in a specifc firefox window or tab. When I want to leave it, I'll "delete" the tab" or the window by clicking the "x". BUT, often, I want to… (read more)

I'm looking at a web-page in a specifc firefox window or tab. When I want to leave it, I'll "delete" the tab" or the window by clicking the "x". BUT, often, I want to have ALL the cookies of this web-site deleted. - Perhaps a right-click on the "x" should pop-up a window saying: [do you want to clear all cookies for "abc.de" ] - and then I click "yes", and I'm done!!! Any more complex solution as spelled-out here in support is not a good solution; we need a "one-click" method.

Thanks, I hope a Firefox developer is listening.

Asked by garyknott 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why such limited options in clearing recent history?

When I go to clear the cache, browsing history, cookies, etc. the only options we have are "Today", a few even smaller time periods (1, 2, 4 hours), or "Everything"! Wha… (read more)

When I go to clear the cache, browsing history, cookies, etc. the only options we have are "Today", a few even smaller time periods (1, 2, 4 hours), or "Everything"! What's up with that? Every other browser offers at least the option of "past 7 days" or some other time period that goes further back than one day, without having to clear "Everything", don't others find this to be arbitrarily limited? I can't even delete cache from yesterday, much less a few days earlier...

Asked by StevenCee 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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  • Archived

mysignins.microsoft.com

Hello I'm trying to sign into a Microsoft 365 email account but can't get beyond a screen saying "To use this site, you need to change your browser settings to enable DO… (read more)

Hello

I'm trying to sign into a Microsoft 365 email account but can't get beyond a screen saying "To use this site, you need to change your browser settings to enable DOM storage or cookies."

I've enabled DOM storage and cookies but no difference. I've cleared cookies and no help. I'm running Firefox 115.0.2 and Linux Mint.

Is part of the problem that I hate Microsoft and they know it?

Thanks

Asked by arthurjackson 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Archived

How can i resotre my deleted browser cookies and data

Hello Support Team I deleted my browser data and cookies and i forget my log in g-mail accounts email and password. Could you please help me to restore my data again. … (read more)

Hello Support Team

I deleted my browser data and cookies and i forget my log in g-mail accounts email and password.

Could you please help me to restore my data again.

Thanks in advance

Asked by bedu.mahmoud 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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  • Archived

Cookie Consent option not showing on certain sites (EU area)

Firefox beta release: 116.0b6 (64-bit) On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to aut… (read more)

Firefox beta release: 116.0b6 (64-bit)

On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to automatically show on opening the sites. Other sites are still showing the cookie consent option pop-ups. This means I cannot select if I wish to accept or reject cookies on several sites that used to allow me the option.

In checking about:config, the cookiebanners.service.mode is set to 1, which I believe this the correct setting for enabling the cookies consent pop-up option.

Is there any fix for the cookie consent pop-up not working on certain sites within the EU? I am not using a VPN or pop-up blocker. Tracking protection is set to Standard, cookies and site data are always deleted on closing Firefox and "Do Not Track” signal is set to always. Deleting all installed FF extensions has no effect either.

In other browsers on the same PC, Chrome and Edge, the cookie consent option does still work as it should on the sites mentioned. In Firefox it doesn't.

This is only happening on one PC. My latop has the same FF beta build installed and is not showing this behaviour, it still automatically shows the cookie consent pop-ups when visiting sites such as BBC.com, Youtube.com and Facebook.com.

Asked by Richard Law Bijster 1 year ago

Answered by Richard Law Bijster 1 year ago

  • Archived

Keep Cookie Settings

Every time I turn my Laptop on and visit web sites I have to reset my cookie preferences to deny - I have other add-on's such as Privacy Badger, Adblocker, Ghostery, AdBl… (read more)

Every time I turn my Laptop on and visit web sites I have to reset my cookie preferences to deny - I have other add-on's such as Privacy Badger, Adblocker, Ghostery, AdBlock Plus. Do I 'need' all of these? I'm a bit paranoid about security but also a tech moron....

How do I set to block all unwanted cookies and KEEP it set?

Many thanks!!

Asked by made_in_england_1967 1 year ago

Last reply by made_in_england_1967 1 year ago

  • Archived

Did Version 116 break the Outlook 365 - Google Authorization Process?

I have seven computers and two Gmail accounts. Everything works perfectly except one computer, starting two weeks ago, no longer is able to connect in Outlook 365 to the … (read more)

I have seven computers and two Gmail accounts. Everything works perfectly except one computer, starting two weeks ago, no longer is able to connect in Outlook 365 to the Google server for sign in. The "One Account. All of Google" window, in what appears to be a browser, just keeps repeating "Enter Email or Phone." It never progresses to the password window.

If I try to recover the account I am told by Google that I need to enable cookies.

The computer where this occurs is running version Firefox v116 with Total Cookie Protection. A similar computer running 115 works perfectly. These two computers have the same version of Microsoft 365 and the same update of Windows 11.

Firefox is the default browser.

I have been trying to troubleshoot this for two weeks. - It is not an account issue. I can easily access my Gmail accounts using browsers on this computer. I can access Gmail through Outlook on all my other computers and my iOS devices. - I have uninstalled my firewall (Bitdefender) and it made no difference. The working and problematic computers have the exact same version of Bitdefender and the firewall settings are identical. I can confirm the firewall is not blocking ports 993 and 465. - The identity files in the registry are identical between working and non-working setups - I have uninstalled and reinstalled Firefox. It still didn't make a difference. - I have tried to downgrade to v115 in Firefox but (1) that is a pain, (2) it didn't seem to make a difference and (3) it automatically updated to v116 anyway. - I have tried uninstalling and reinstalling the Gmail accounts in Outlook 365 - I have tried creating a new profile in Outlook 365 - I have enabled cookies on all my browsers including Firefox.

Thoughts?

Asked by mjbollinger87 1 year ago

Last reply by mjbollinger87 1 year ago

  • Archived

Cookies Have been told cookies were cancelled for Firefox, not a clue, I am 88 and am limited in my knowledge of computers. Please help cause I ahve been locked out of my ability to send cards through J. Lawson

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated abo… (read more)

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated above, I am 88 and have very limited knowledge regarding the computer. I wouldn't have a clue to cancel anything. This has never happened before. Could this be the result of Norton trying to update my "drivers"? Thank you for the help and thank you for fixing this. I do not want cookies deleted or whatever you folks call it. .

Asked by mjd91682 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

I have used an add on which has broken my experience of firefox.

I installed I don't care about cookies it did not fix removing cookie prompts from websites it just broke the sites so I uninstalled the add on but I am still unable to l… (read more)

I installed I don't care about cookies it did not fix removing cookie prompts from websites it just broke the sites so I uninstalled the add on but I am still unable to load certain sites for example Eurogamer the prompt comes up dissapears and then I cannot scroll or interact with the site. I am now also having issues transacting on certain sites as well leading to a white screen I just want to role back to my previous settings so I can continue to use Firefox.

Asked by coheed1986 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

WhatsApp Web problem with URL copy-paste

Hi, I'm using WhatsApp Web on the FireFox browser, I can't paste a website URL into the message line. I can paste anything else - text, images,... I do not encounter t… (read more)

Hi,

I'm using WhatsApp Web on the FireFox browser, I can't paste a website URL into the message line.

I can paste anything else - text, images,...

I do not encounter this issue while using WhatsApp Web on Google Chrome.

This is a new issue, I've been working like this for years and it srarted a couple of days ago. I cleared my cache, restarted the laptop and turned off add-ins.

Any ideas? Thanks, Gaby

Asked by Gaby 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox keeps logging me out of chatgpt and chatgpt alone whenever i close its tab

I've tried other browsers (e.g. brave) and it works fine there. I can close the tab, close the browser, reopen it and I'll still be logged into chatgpt but not with firef… (read more)

I've tried other browsers (e.g. brave) and it works fine there. I can close the tab, close the browser, reopen it and I'll still be logged into chatgpt but not with firefox

I've tried clearing cookies, settings them to always be allowed, re-enabling web-rtc, disabling enchanced protection, nothing works. IF i close the active tab with chatgpt even momentarily i will always have to re-log in again when i reopen it

Asked by drakyry 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Cookies notice not appearing in firefox

Hi, In some websites, a cookies menu opens over the page but not as a popup eg https://www.elexon.co.uk/knowledgebase/about-the-bsc/ In Chrome, I can see the menu and m… (read more)

Hi,

In some websites, a cookies menu opens over the page but not as a popup eg https://www.elexon.co.uk/knowledgebase/about-the-bsc/

In Chrome, I can see the menu and make the relevant cookies choice and then access the site, but in firefox the whole page is effectively greyed out. As it isn't a popup I can't whitelist the site for popups (well I can but it doesn't change anything).

Any ideas how I can make this work without having to use the site in a different browser?

Thanks

Asked by kathryn.porter 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

I need help enabling cookies at a gaming website

I have tried to make sure cookies are enabled at BigFish.com website but I have probably made things worse or did it wrong. Both problems follow me around and please und… (read more)

I have tried to make sure cookies are enabled at BigFish.com website but I have probably made things worse or did it wrong. Both problems follow me around and please understand I have also been in contact with BigFish techs but I am not getting far in any solution.

I was told to clear the browser cache which I have done both for Firefox and BigFish but I can detect no difference at all. I am still told at the BF website that cookies are needed in order for me to enter.

I am at my wits' end with this and at my age of 83 I feel like I am rushing on that downhill slide much more quickly due to this problem. I feel that I have made some error in my wildly clicking around but I don't always understand the terminology exactly.

If anyone knows how to explain this to me in perhaps easy steps I would be most appreciative.

Thank you,

Gail

Asked by naturepreserve4 1 year ago

Last reply by cor-el 1 year ago