• Solved

Videos buffering and/or not playing

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip a… (read more)

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

  • Rebooted my computer several times
  • Deleted my history/cache
  • Disabled my extensions
  • Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
  • Updated my computer
  • Updated my graphics drivers
  • Refreshed firefox
  • Uninstalled and reinstalled firefox (and rebooted my computer)
  • Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Asked by AccidentalRogue 1 month ago

Answered by AccidentalRogue 1 month ago

Firefox with open AI

can anyone of you test chat open ai com with linux 32 bits? for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs a… (read more)

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

Asked by Mdaley 1 week ago

Last reply by zeroknight 1 week ago

Firefox doesn't load any site, but other browsers can

This has been happening for months now, on multiple devices (I have tried at least 3 different devices), and on multiple networks. I have read the articles in here, but … (read more)

This has been happening for months now, on multiple devices (I have tried at least 3 different devices), and on multiple networks.

I have read the articles in here, but they just want me to check network configuration which is exactly the same for all browsers.

If I restart firefox it starts working again.

How can I prevent it from breaking randomly? This is the only browser having issues, I'm almost positive is some bug and not a configuration thing, given that it happens under multiple circumstances and devices, while Edge and Chrome simply keep working just fine.

There is no consistent repro I can give, afaik it is just random, at some point Firefox just decides to stop working and I have to restart it. This disrupts my work and browsing activities as I can lose progress on input forms and similar actions.

Asked by parietinae 5 days ago

Logitech Surround Sound | Firefox

So with Google becoming an increasingly terrible company over the years I once again decided to try to move away from chromium based browsers and over to Firefox, but I'm… (read more)

So with Google becoming an increasingly terrible company over the years I once again decided to try to move away from chromium based browsers and over to Firefox, but I'm still having the same problem as I did when I first tried. I have since found the source of the problem, or rather a more exact explanation of what is going on, but I still can not find a solution. Basically when I compare the audio of the same YouTube video while logged into the same account with the same settings the audio quality on chromium browsers seems better. After some testing I figured out that it has to do with Logitech's G Hub surround sound option. Using Logitech's surround sound on headsets that support it, the Pro X2 in my case, will change the audio quality by quite a lot, in my opinion it sounds better. The problem is that this change doesn't seem to have an effect when using Firefox.

Is this a known issue and if yes, is there a solution?

Asked by fenryxspam 5 days ago

Last reply by fenryxspam 4 days ago

Files failing to download

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. D… (read more)

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. Downloads work on other browsers such as Chrome fine but nothing will download on Firefox.

Asked by maryam.sufi 1 month ago

Last reply by cor-el 1 month ago

Search with Startpage in address bar

I have Startparge set as my default search engine. I used to type directly into the address bar (see first image). Press Enter, and the Startpage results page for this … (read more)

I have Startparge set as my default search engine. I used to type directly into the address bar (see first image).

Press Enter, and the Startpage results page for this search phrase would show up. Somehow, this has now changed. I press Enter, but the result is just the Startpage home page, with a blank search box (see second image). So I then have to type the same phrase in again in Startpage's own box. This just trips me up.

The crazy thing is that this only happens sometimes - but more often than not. I haven't seen it work right for weeks: I just did it now to make screenshots, and it worked wrong. I just did it again and it worked as expected: pressing Enter took me to Startpage's results.

Any clues how to change settings to fix this?

Asked by sebthirlway 1 month ago

Last reply by zeroknight 1 month ago

Search engines

You have made it IMPOSSIBLE to remove the GOOGLE search engine, by graying out the "Remove" button when the "GOOGLE" search engine is highlighted in the "Search Shortcuts… (read more)

You have made it IMPOSSIBLE to remove the GOOGLE search engine, by graying out the "Remove" button when the "GOOGLE" search engine is highlighted in the "Search Shortcuts" of the "Search" page of "Settings"!!! THIS IS UNACCEPTABLE!!!!!!!!!!!! IF YOU REFUSE TO FIX THIS, THEN TELL ME HOW TO INSTALL LAST YEAR'S EDITION OF FIREFOX!!!!!

Asked by TeNderLoin 1 month ago

Last reply by zeroknight 1 month ago

YouTube videos freezing, still playing audio if multiple tabs open with multimedia available

I like to split windows so I can have running YouTube videos on the left half of the screen and browsing the web on the right. If I open another site on the right side o… (read more)

I like to split windows so I can have running YouTube videos on the left half of the screen and browsing the web on the right. If I open another site on the right side of the screen that has multimedia (ESPN, CNN, IMDB), the video freezes on the YouTube window but audio continues to play without issue.

I have done the following troubleshooting steps:

  • Hardware acceleration turned off/on
  • cleared cookies/cache
  • A few About:config fixes

Videos don't have a problem running if I open YouTube with Chrome and continue to use Firefox for surfing.

i9-12900hk 64GB RAM 2TB m.2 SSD (lots of free space)

Asked by stevenmfarmer 4 months ago

Last reply by stevenmfarmer 4 months ago

  • Solved

LastPass is now disabled with every Firefox restart

For the past few months every restart of Firefox disables LastPass. I did NOT have this problem previously. The version of LastPass is current (no updates found). I can g… (read more)

For the past few months every restart of Firefox disables LastPass. I did NOT have this problem previously. The version of LastPass is current (no updates found). I can go to Add-ons and the toggle is set to "on" but the icon in the menu bar is black. If I click the toggle off, then back on, LastPass comes on just fine. Why is Firefox disabling something that Add-ons says is loaded? VERY strange. Does NOT happen in Chrome. Thanks for any assistance. PITB!!!

Asked by RobertL39 2 days ago

Answered by zeroknight 1 day ago

picture-in-picture

Hello, In old versions of Firefox picture-in-picture mode was "always on top" by default, now "always on top" mus to be enabled every time I pop-out every video. Is ther… (read more)

Hello, In old versions of Firefox picture-in-picture mode was "always on top" by default, now "always on top" mus to be enabled every time I pop-out every video. Is there any solution to make picture-in-picture mode "always on top" by default?

Asked by Paata Seturidze 2 months ago

Last reply by cor-el 2 months ago

  • Archived

Restore Tabs

when updating to latest firefox browser, all my tabs are gone. "Restore tabs" is not appearing as an option. 1 - any troubleshooting tips? 2 - does this happen everytim… (read more)

when updating to latest firefox browser, all my tabs are gone. "Restore tabs" is not appearing as an option.

1 - any troubleshooting tips? 2 - does this happen everytime when updating firefox?

Asked by yobk 6 months ago

Last reply by cor-el 5 months ago

  • Solved

Firefox opens a new "error" tab every time I click on something

Hello, sadly I have the problem since a few days that firefox opens a new tab with the same error every time I google something or click on a new page/subpage etc. The UR… (read more)

Hello, sadly I have the problem since a few days that firefox opens a new tab with the same error every time I google something or click on a new page/subpage etc. The URL on the error page is all the time "https://0.0.0.1/" mentention of course a page loading error. I don't know why firefox keeps oppening new tabs with this URL. I allrady tried to use the clearing function and even reinstalled the software, nothing worked. Maybe somebody can help me solving this problem, it is very annoying to have multiple new error-tabs per minute in a normal work flow. Thanks and best regards, Thomas

Asked by Thomas12345 3 days ago

Answered by zeroknight 3 days ago

  • Solved
  • Archived

Restore bookmarks from prior Firefox version - prior help posts cannot be followed

I just downloaded the new Firefox and replaced the old application. All my bookmarks are gone. When I go to Manage and Restore, it tells me to choose a file but I don't… (read more)

I just downloaded the new Firefox and replaced the old application. All my bookmarks are gone. When I go to Manage and Restore, it tells me to choose a file but I don't seem to have the file on my computer. Under library>application support there is no Firefox folder. There is a Mozilla folder, but the only thing in it is the "extensions" folder with one file. I have a backup of my full computer on a hard drive from before the download, but I can't seem to find a file there either. I don't think I ever specifically asked my computer to save the Bookmarks. Does it auto save in the application? Is there a way to restore the prior version of Firefox on my computer?

Asked by kate.kosoglow 6 months ago

Answered by cor-el 6 months ago

  • Solved

Video without sound on some sites but work on another

I have: 125.0 (64-bit) Mozilla Firefox for Ubuntu canonical - 1.0 Video on Facebook plays without sound. The video plays, I see the image normally, but no sound. Video … (read more)

I have:

125.0 (64-bit) Mozilla Firefox for Ubuntu canonical - 1.0

Video on Facebook plays without sound. The video plays, I see the image normally, but no sound. Video on Youtube works perfectly.

Fresh install without addons or plugins. Switching to "Troubleshoot mode" does not change anything. Youtube with sound, Facebook without sound.

Any ideas where to look?

Asked by George Brink 1 week ago

Answered by cor-el 1 week ago

  • Solved

synced tabs disappeared

Synced Tabs from other device did show till yesterday but no longer showing It just says "connect another device" My other device had to be 'factory reset' but that was… (read more)

Synced Tabs from other device did show till yesterday but no longer showing

It just says "connect another device"

My other device had to be 'factory reset' but that was some time ago (nearly a month) and the tabs from it were still showing till yesterday in my main device, Now they've disappeared, is there a way to get those tabs back??

I read somewhere that those tabs are maybe on the Firefox server, is there a way to access those???

Asked by AT 1 month ago

Answered by AT 1 month ago

  • Solved

New tab requires a click into search bar to type

Hello, When i create a new tab (cntrl + T) I can no longer just start typing and have that be a google search. Now I need to manually click in the search bar. Is there a … (read more)

Hello, When i create a new tab (cntrl + T) I can no longer just start typing and have that be a google search. Now I need to manually click in the search bar. Is there a way to enable it so creating a new tab automatically puts the text into the search bar field?

Not sure why this stopped working, maybe a recent update. Thanks for your help.

Asked by Evan Griffith 4 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

  • Solved

my account is suspended and contact mail address not working (discourse)

hi, my discourse account is suspended but i wonder why? i try to reach discourse staff but i cant. because email address not working in this page: https://discourse.mozil… (read more)

hi, my discourse account is suspended but i wonder why? i try to reach discourse staff but i cant. because email address not working in this page: https://discourse.mozilla.org/about

my profile is: https://discourse.mozilla.org/u/tugrul/summary

please unsuspend my account. thanks.

Asked by Tuğrul 4 days ago

Answered by Kiki 16 hours ago

Time-stamped history

Archived 2020 query at https://support.mozilla.org/en-US/questions/1360922#answer-1465978 asked for time-stamped history list. Instructions in the response say after CMD(… (read more)

Archived 2020 query at https://support.mozilla.org/en-US/questions/1360922#answer-1465978 asked for time-stamped history list. Instructions in the response say after CMD(on Mac)/Shift/H you will see names of columns above the list. This does not appear - possibly deleted since the answer.

I'm trying to argue with a bank that I made a payment in business hours, and a time stamp on my history record would bolster my argument.

Is the list of columns mentioned available somehow? Can a date/time stamp be added to every history record? (Date is known, but not shown as a date stamp.) Is this info in there, but hidden, and available somehow?

Asked by dick.harris 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Browsing history not clearing

I have changed Firefox's settings to both Delete cookies and site data when Firefox is closed and to Clear history when Firefox is closes. But after making these changes… (read more)

I have changed Firefox's settings to both Delete cookies and site data when Firefox is closed and to Clear history when Firefox is closes. But after making these changes Firefox is still holding onto my browsing history.

Asked by firefox2653 3 months ago

Answered by zeroknight 2 months ago

  • Solved

Address bar suggestions suddenly wrong

As of an hour ago suddenly all of the usual suggestions and autofill with bookmarks in my address bar are wrong and out of order. I didn't close out of or update Firefox,… (read more)

As of an hour ago suddenly all of the usual suggestions and autofill with bookmarks in my address bar are wrong and out of order. I didn't close out of or update Firefox, I was just browsing online. I didn't change anything in my settings or have opened that up in days at the minimum. I cannot figure out how to either revert back or tell Firefox to not show me these choices so I can get my old ones.

I'll give an example: When I typed in "ma" it would show me mangadex.com, which I often go to. Now when I do it not only is 5th on the list it shows up and fills in "https://www.manticgames.com/", which I don't have that specific page bookmarked. I have "https://www.manticgames.com/games/kings-of-war/" bookmarked, but not that homepage. But now all of a sudden it is showing me the homepage of that site when I begin to type in "ma".

This is incredibly irritating and I have no idea why it's doing this at me out of nowhere. I don't want about anything showing up besides my bookmarks and specifically only the pages I bookmarked.

Asked by konahrik20 6 days ago

Answered by zeroknight 5 days ago