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  • Archived

removing ad blocker

When I try to access the following site, the sound will not work. A "Remove Ad Blocker" window shows up. https://www.kxl.com/shows/markley-van-camp-robbins/ I am lookin… (read more)

When I try to access the following site, the sound will not work. A "Remove Ad Blocker" window shows up.

https://www.kxl.com/shows/markley-van-camp-robbins/

I am looking for a way to "Remove Ad Blocker" from this site.

Scott 04/04/22

Asked by solsen2 12 months ago

Last reply by Terry 12 months ago

  • Archived

Again 8K and 4k youtube videos stuttering

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example th… (read more)

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example this video in 8k does not work at all, audio works fine and it stutters totally showing a single different frame every 10 secs. https://www.youtube.com/watch?v=5LxsViMm25o&t=54s&ab_channel=AroundTheWorld4K . My pc is running Win 10 64-bit, 8gb of ram and all with all drivers\os up to date. As usual no issue with Google Chrome while reproducing the above video in 8k.

CPU Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz 4 Cores GPU - AMD Radeon R7 200 Series with 2gb.

Pls fix.

Asked by Michael 2 years ago

Last reply by Vper3495 1 year ago

  • Archived

Location

My Firefox browser is showing an incorrect location. If I check my location on any other browser it shows true but Firefox is way off. Causing sites to freeze my accounts… (read more)

My Firefox browser is showing an incorrect location. If I check my location on any other browser it shows true but Firefox is way off. Causing sites to freeze my accounts for irregular location activity. Have already restarted modem, PC and browser but location in Firefox remains the same bad location while all others show true location.

Asked by sac44803 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

enable third party cookies

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies. I have been trying and googling a… (read more)

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies.

I have been trying and googling and searching support for some time now. The google instructions do not come close to matching what is on the commuter. The "support" instructions are in technical computer language which I don't get.

So, please help me, but pretend you are explaining to your grandma (I may not be yours, but I am a grandma to 4 grandkids) and she's never used a computer before (I have, but I'm sick of wading through technical answers that don't match the computer and don't work).

Thanks - I hope someone helps me.

Grandma Mary

Asked by marycolbert07 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

How to translate web pages like in Chrome or Edge?

Is there a possibilty to tanslate web pages in Firefox like the way it can be done in Google Chrome or Microsoft Edge? I have installed an Add-On but it doesn't work the … (read more)

Is there a possibilty to tanslate web pages in Firefox like the way it can be done in Google Chrome or Microsoft Edge? I have installed an Add-On but it doesn't work the way I want(translating the web page right there and not translating it through Google Translate).

Asked by A. Saxena 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Only Google sites stop responding. Restart required to resolve.

I have been having an issue, since just before the update to 100, where Google sites stop responding. Gmail will display banner at the top "OOPS - The system encountered … (read more)

I have been having an issue, since just before the update to 100, where Google sites stop responding. Gmail will display banner at the top "OOPS - The system encountered a problem...", Google search from the search bar will do nothing, Google Maps will not load and any google web page will not load or refresh. Closing Firefox and restarting it will fix the issue, temporarily. At first I thought it was any web page, but I have tested other search engines and web pages, using Firefox while the Google pages are unresponsive, and it is limited to Google pages. I can open the affected Google pages with Edge, while Firefox is still "locked out".

Has anyone else noticed this issue?

Asked by jason.a.steiner 10 months ago

Last reply by peterkronenberg 10 months ago

  • Archived

I'd like to remove excessive whitespace between UI items.

How do I reduce the height of menu items, the toolbar, and the tab bar to something closer to the height of the text and icons, instead of nearly twice the needed height?… (read more)

How do I reduce the height of menu items, the toolbar, and the tab bar to something closer to the height of the text and icons, instead of nearly twice the needed height?

The title bar and menu bar are correct, as shown in the screenshots (this is the account with the most bookmarks). Both the bookmarks and history menus run into the bottom of the screen before showing a reasonable number of items, which is where the problem starts impacting productivity.

I found a discussion of a previous problem, dated 5/29/2021, but it ended with handwaving about "editing css" and "keep me posted", i.e. the problem wasn't solved. If I need to edit userchrome.css or some other related file, I'd like to know what file to edit, what lines to look for, and what to change them to.

Asked by MyTempAccount 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Adding Trusted Sites

I am trying to use the UPS click-n-ship website and continually have a problem with it accepting certain information. When trying to submit the page it empties the boxes … (read more)

I am trying to use the UPS click-n-ship website and continually have a problem with it accepting certain information. When trying to submit the page it empties the boxes and won't let me proceed saying it needs the fields that it just emptied, completed.

Their instructions have said to add their URL to Firefox's trusted sites. I have tried to follow the directions here:

https://support.mozilla.org/en-US/kb/add-trusted-websites-your-allow-list-firefox-focus

But there is no menu to the right of the URL box. There is a menu to the far right of the bar that has "New tab", "New Window," "New Private Window," etc.

Also, the URL I am trying to allow access to is a dynamic window that usually involves a session ID and since the session has timed out, it doesn't stay on that URL. How do I add it then?

Thank you in advance for any assistance. I hope this is clear, if not, please let me know and I will try and explain further.

Thank you, Andy

Asked by theandygram 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox 96.0 - "Forced" dark mode

I have been a "light theme" user for 15+ years. Since updating to 96.0 today, a dark mode spreading across Firefox has been forced onto me, including: New tab backgro… (read more)

I have been a "light theme" user for 15+ years. Since updating to 96.0 today, a dark mode spreading across Firefox has been forced onto me, including:

  • New tab background
  • Background of any tab waiting to load a page
  • Google/Youtube background
  • Settings/add-ons/password menu backgrounds
  • Automatic username/password drop-down background
  • Background of the little box that appears on the bottom-left (the one which shows the URL when you mouse over a link)

I am unhappy with this and wish to have my usual theme back. Can anyone please assist?

(In addition, there is some sort of white border around the current tab, which I do not like)

Asked by hevinroyal 1 year ago

Last reply by Paul 10 months ago