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  • Archived

I can't load youtube in firefox

When I open youtube, there´s nothing wrong. But when I sign in with my account, the page stops working. It only happens with firefox, chrome an edge doesn't do that. … (read more)

When I open youtube, there´s nothing wrong. But when I sign in with my account, the page stops working. It only happens with firefox, chrome an edge doesn't do that.

Asked by lorenpan12 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to delete my sync account from FireFox browser and all the data of this account

Hi guys. I tested this recently on notebook with Windows 10. I installed Firefox, sign in to my account, synced everything. Let's say, I need to delete all the data and t… (read more)

Hi guys. I tested this recently on notebook with Windows 10. I installed Firefox, sign in to my account, synced everything. Let's say, I need to delete all the data and this account from this particular device. I couldn't find such an option. When I deleted my account from Firefox, all the data left on the notebook! Even when I uninstall the browser, and then install it again - browser restored all the data!!!

Is it possible to delete my sync account and all the data related to it: history, bookmarks, sessions, extensions, add-ons, everything?

Let's say, I'm signed in on a friend's laptop and need to delete everything later.

Asked by Aladdin 2 years ago

Last reply by santana 1 year ago

  • Archived

Youtube video takes too long to unpause

Whenever I open a youtube video, go to other tabs, come back after some time and unpause it, it either takes 1-2 seconds for it to start, or the video unpauses without so… (read more)

Whenever I open a youtube video, go to other tabs, come back after some time and unpause it, it either takes 1-2 seconds for it to start, or the video unpauses without sound, which comes back after 1-2 seconds. Is this normal? If it is, is there a setting I can change?

  • Archived

My pinned tabs vanish when Firefox updates. Is there a fix for this?

Whenever firefox does an update, my pinned tabs vanish from the tab bar on starting. The other home page tabs remain. Is there a fix for this? (The history is not erased … (read more)

Whenever firefox does an update, my pinned tabs vanish from the tab bar on starting. The other home page tabs remain. Is there a fix for this? (The history is not erased - it is still there). Thanks

Asked by Lauriel 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Firefox is locked up, unresponsive

I have version 75.0 of firefox. I was browsing as normal and it suddenly locked up. If I type in the address bar then search suggestions appear but nothing loads in the… (read more)

I have version 75.0 of firefox. I was browsing as normal and it suddenly locked up. If I type in the address bar then search suggestions appear but nothing loads in the main window. Non of my favourites load. Clicking the new tab button doesn't load a new tab. The menu button opens but the options don't load. I have tried uninstalling. I have removed any sign of mozilla / firefox from my program files and program files x86. If I right click on the main window, the menu that appears has pretty much every option you could imagine. theirs so many option that it scrolls off the screen. on one occasion my laptop blue screened (which it doesn't normally do) but when it came back on firefox worked again until I turned the laptop back on again the next day and it was broke again

Asked by davidmills79 2 years ago

Last reply by rafter111 1 year ago

  • Archived

Why is FF so set against accessibility?

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamb… (read more)

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamburger for menus because screen readers couldn't process it. That has not happened. Hamburgers, paper airplanes, icons instead of text, triple dots, and selector switches to turn settings on and off are all anti-accessibility. I don't like any of those features anyway. What is wrong with words like, "Menu," "Submit," or "Send"? This has been getting worse and worse over time. I don't know if the developers for FF are simply oblivious to the problems that they are causing or if they know but don't care. Gmail is worse but it seems like FF is following Google. What a horrible thing to do for accessibility, among other things. At least, though, Gmail on my phone can use the pinch technique to make the text larger. Firefox on my Android phone will not allow that. I cannot enlarge text in any window in the native FF phone app. This anti-accessibility is to pervasive it seems deliberate. Why is this being done????

Asked by drduncan 2 years ago

Last reply by the-edmeister 1 year ago

  • Archived

New versions of Firefox are very slow for download speeds. 50% of what is available from my provider. Safari is at 100%. Is this from security and filters ?

Recently updated to the latest 2 versions and Firefox is failing download speed wise. Upload speeds are what they should be. I have ran speed tests from multiple sources… (read more)

Recently updated to the latest 2 versions and Firefox is failing download speed wise. Upload speeds are what they should be. I have ran speed tests from multiple sources and all return a similar range - 40-60Mbps. My provider speed is 100Mbps. I have run the same tests with Safari and it is operating at 100% speed wise. Are new security features and / or tracking filters responsible for this slow down ?

Asked by bobbymacbean 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

When window opens, it's not in Normal mode

Hello, I link many items to Pinterest from my page. In the past, when I clicked the Pinterest button, the new window would open up in normal mode. For some reason, now … (read more)

Hello, I link many items to Pinterest from my page. In the past, when I clicked the Pinterest button, the new window would open up in normal mode. For some reason, now when I click it, it opens Normal (I guess), but it's a very small window. I've tried to resize it so it opens that way next time, but nothing saves. Do any of you have suggestions on how I can fix that? It's a pain having to resize the window every time. Thanks so much.

Asked by info2152 2 years ago

Last reply by cor-el 2 years ago

  • Archived

PKCS#11 Security device stops allowing login of CAC credentials

Hello, I use Firefox 75.0 on an Ubuntu 18.04 system to access CAC enabled (smartcards) US government websites. Generally all works as desired. However, intermittently (… (read more)

Hello, I use Firefox 75.0 on an Ubuntu 18.04 system to access CAC enabled (smartcards) US government websites. Generally all works as desired. However, intermittently (couple times a day ---> once every few days) the browser simply, quietly refuses to allow the CAC to login, when I visit a CAC-secured site. A browser dialog is presented and asks for my PIN, but closes without error, yet the PIN is not accepted and the site (correctly) refuses access. In my troubleshooting, I found that if I look at the Security Devices tab under Privacy&Security, the PKCS#11 module shows the CAC as not logged in. If I attempt to log in at that page, I get the usual PIN dialog, but after submission, a new message box appears with the notice that "Log in failed", and I can see that module still says Log out.

It appears that some file lock or related mechanism is in effect and needs to be reset. The only solution I have been able to use is close Firefox completely (all windows), and restart. This works but not desired as I have several different sites I'm active on, and each requires separate logins.

Any suggestions for further troubleshooting would be appreciated. My forays into Google searches all end up as help to get CAC card working, which is not my problem. The card works until Firefox (or something related in the middleware) freezes and the only recourse is to restart.

Cheers, --Jim

Asked by Jim Parker 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Filename of a download-pdf is scambled into 8 characters

Hello to all, I work with Firefox 75.0 (64-bits) and I keep it always updated. My telecomprovider offers me regularly the invoice in pdf-format. When I download it, the f… (read more)

Hello to all, I work with Firefox 75.0 (64-bits) and I keep it always updated. My telecomprovider offers me regularly the invoice in pdf-format. When I download it, the filename is changed into 8 characters, not being a sensible or readable name (ie "7fH5Rsd3.pdf"). When I asked the the provider to change this, it was clear it already is. Other customers working with IE or Chrome etc. don't have this problem. It was suggested this could be Firefox itself. The strange thing is this happens only with this provider and apparantly only with me. Everywhere else pdf's or any other file downloads just fine with their respective names. So, what could be the cause? One obscure setting in Firefox? Or should I look elsewhere? BTW: this is happening with all previous versions of Firefox, but I don't know when it started.

Asked by Lis20 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Always save .jpg file

When I download almost any type of file, Firefox nicely asks whether I would like to always save the file, or always open it with some program. But for .jpg files, it mak… (read more)

When I download almost any type of file, Firefox nicely asks whether I would like to always save the file, or always open it with some program. But for .jpg files, it makes a blanket, hard-coded assumption that I do not want to preserve my choice. I cannot add .jpg to the list of actions in the preferences. The authors of the browser forcibly mandate that a .jpg download must go to a popup, and the user's preferred action cannot be maintained internally.

This is a mistake. I realize someone thought it was a very rational idea. it is not. This is a bug.

How can I work around this mistake in the Firefox design?

Asked by byron.c.hawkins 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox 88.01 stability

I'm trying to figure out what on earth is wrong with this software. After installing the latest version, unbeknownst to me, after an hour or two of usage the browser fail… (read more)

I'm trying to figure out what on earth is wrong with this software. After installing the latest version, unbeknownst to me, after an hour or two of usage the browser fails to connect to any website, at all. Upon closing and re-opening the browser, I'm prompted that "you've launched an older version of Firefox" my bookmarks and history is corrupted, I need to create a new profile. Once the browser actually opens, I check the version, it's now reverted back to 87 where, it begins this absurd cycle all over again, downloading and installing 88.01.

What is this, only compatible with 20h2? My system does not yet have this.

In order to stop this madness. I've removed it, installed v74, threw a policy.json file together to block this from updating itself.

Asked by Taylor.Smith 1 year ago

Last reply by mnit 10 months ago

  • Archived

I lost all my data

Hello its been years i havent using this web browser. but still i have some data like bookmarks, and password that i saved in here. but when i log back in with my accoun… (read more)

Hello its been years i havent using this web browser. but still i have some data like bookmarks, and password that i saved in here.

but when i log back in with my account. all of them is gone, could you please help me ?

i already try to synchronize the device with my account. but its still nothing happened.

please help i have a search history, book mark, and password, from when i still in elementary school.

its very hearth breaking if its gone.

thanks

Asked by Rachmandani 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox snap package: how to open downloaded files?

Firefox came preinstalled as snap package on ubuntu 18.04, but has been giving trouble since I'm running through problems when downloading files: The only way I can view … (read more)

Firefox came preinstalled as snap package on ubuntu 18.04, but has been giving trouble since

I'm running through problems when downloading files:

The only way I can view a downloadable file is by saving it somewhere in my home directory and then open it which is a pain!

The open with dialog box only give url script handler and firefox browser as options neither of each work

On ubuntu support it was suggested to remove snap package and install deb package, but what's the point of a snap package then?

It look s like firefox doesn't handle anything beyond home directory, while as said above chrome does instead

Any clues

Asked by chet10 2 years ago

Last reply by Zhian 1 year ago

  • Archived

Continous Firefox popup is distracting. How can I disable it?

Hi, Help me disable your new method of always sending a promo popup to my screen whenever I go to the internet. My work with information requires intense concentration an… (read more)

Hi,

Help me disable your new method of always sending a promo popup to my screen whenever I go to the internet. My work with information requires intense concentration and your unnecessary popups are very disruptive. When I want to update to a newer ver of FF after I check it out thoroughly as I ran into lots of work as one of your updates caused me to loose hundreds of passwords, EOS.

I look forward to hearing positively from you soon.

Regards,

klxdrt

Asked by Skodie 1 year ago

Last reply by cor-el 1 year ago

  • Archived

GLIBC 2.18 now required on beta channel version for Linux

NOTE: I'm posting this from a different machine to the one which has the problem because, well, I can't run Firefox any more :-D Hello, The latest beta channel version (i… (read more)

NOTE: I'm posting this from a different machine to the one which has the problem because, well, I can't run Firefox any more :-D

Hello,

The latest beta channel version (installed on 2nd June 2020 at 16:00 UTC+2) of Firefox for x86-64bit Linux now requires GLIBC 2.18 (for libxul.so it says). This was not the case a couple of weeks ago when I last updated the Linux machine's Firefox.

Unfortunately, the highest version of GLIBC available on Redhat Enterprise Linux 7, through the usual yum channel for our servers, is GLIBC 2.17.

Anyone else stumble upon this? Any solutions (except upgrading to RHEL 8 ;-) )? At worst, I could downgrade Firefox to a previous beta or stable version.

Sorry for the probably noob-ish question. Error message when trying to run firefox:

XPCOMGlueLoad error for file /usr/local/firefox/libxul.so: /lib64/libc.so.6: version `GLIBC_2.18' not found (required by /usr/local/firefox/libxul.so) Couldn't load XPCOM.

Asked by steven.common 1 year ago

Last reply by the-edmeister 1 year ago