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  • Archived

tumblr is broken on Firefox

For several days now, tumblr hasn't been working properly on Firefox. The number that pops up to show how any new notifications I've gotten is frozen at 23. I don't get n… (read more)

For several days now, tumblr hasn't been working properly on Firefox. The number that pops up to show how any new notifications I've gotten is frozen at 23. I don't get notifications if I get a new ask or to say how many new posts are on the dashboard. I can receive new asks but I cannot answer them and I cannot send them myself. I can receive direct messages, but I can't send them. I've cleared my cache/cookies. I've ended and started several new sessions. I've turned off XKit, Privacy Badger, HTTPS Everywhere, and uBlock Origin. None of that has fixed the problem. These issues are only happening on Firefox. I logged in on Microsoft Edge and tumblr worked just fine.

Asked by t.elspeth.williams 10 months ago

Last reply by t.elspeth.williams 10 months ago

  • Archived

Unable to access my Morrison's On line account for past 2 weeks

When I try to sign in on Morrisons On Line Shopping I am invited to add my user name and password, once done there is a pause then this appears: This page isn't directing… (read more)

When I try to sign in on Morrisons On Line Shopping I am invited to add my user name and password, once done there is a pause then this appears:

This page isn't directing properly. Firefox has detected that the server is redirecting the request in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies. Try again.

No matter how often I try again, the same thing occurs. It also occurs in troubleshooting mode, and also if I remove all of my security add ons.

This has only occurred since Xmas, and does not occur on any other browser.

I would like a fix, please.

Asked by Lempira65 10 months ago

Last reply by cor-el 10 months ago

  • Archived

SAVED LOGINS DELETED!!

a few days ago Firefox (probably on update) deleted all my ten years of saved passwords and logins. This is BEYOND IRRESPONSIBLE from them. What am I supposed to do know?… (read more)

a few days ago Firefox (probably on update) deleted all my ten years of saved passwords and logins. This is BEYOND IRRESPONSIBLE from them. What am I supposed to do know?

Asked by peteryac 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Secure connection failed

Hello, i had microsoft edge since i bought my laptop which i usually get rid of instantly. But recently i started getting these errors especially trying to go to the T-mo… (read more)

Hello, i had microsoft edge since i bought my laptop which i usually get rid of instantly. But recently i started getting these errors especially trying to go to the T-mobile website. The errors i'm getting are " Secure Connection Failed An error occurred during a connection to www.t-mobile.com. PR_CONNECT_RESET_ERROR " . Any idea how to fix this?

Asked by kennyhaager 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Firefox keeps crashing upon watching Twitch, YouTube, or browsing Reddit

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it whe… (read more)

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it when I tried watching streams on Twitch, then I also noticed it on YouTube, and then when casually browsing Reddit. I've gone through all the troubleshooting steps:

  • I've made sure Windows is up to date
  • Firefox is up to date
  • My drivers are all up to date
  • There are no viruses/malware/any issues with my firewall settings and computer security, I've tested and checked everything
  • The crashes DO still happen in Troubleshooting Mode
  • I've checked my RAM using Windows Memory Diagnostic for errors and there are none
  • I've refreshed Firefox, I've cleared my cache, I've done an entire clean uninstall and reinstall of Firefox
  • I'm able to watch streams, videos, and browse Reddit just fine on my other devices and on Google Chrome. This is only an issue I'm encountering with Firefox, which is super disappointing because I've never had a single issue in the past several years I've been using it as my browser ):

I've submitted so many crash reports because it's been crashing so often, but here's the Report ID of the most recent: bp-0b0dac91-ec69-4c9e-a8c0-a622b0220116

I'm so confused and have no idea why this is happening. Any help at all would be greatly appreciated. Thanks!

Asked by BumbleBreeBee 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

Syncing office computer with laptop

I have Firefox on my laptop (Win10 Pro) and on my Android phone; just bought a new office computer that is running Win11. My laptop has a long list of bookmarks and a do… (read more)

I have Firefox on my laptop (Win10 Pro) and on my Android phone; just bought a new office computer that is running Win11. My laptop has a long list of bookmarks and a dozen or more open tabs. I would like to get this same setup on the new computer. I thought I followed directions but since it does not work I guess I have missed something important.

Go to the menu in upper right, then the > next to my account, which brings up Manage Account, Syncing, several other items, then a list of tabs on my phone, another list of tabs on my laptop, and a third list of tabs on an old computer that no longer exists. It has been syncing for 2-3 hours without evident progress. I would like to delete the dead computer to avoid confusion but see no way to do it. Mainly I want to sync with the laptop or, failing that, import the bookmarks from it.

I also copied the FF profile from the old computer into the new one. The files and directory structures are identical but FF cannot read the profile. I do not know what to do about any of this.

Asked by John R Sweet 10 months ago

Last reply by John R Sweet 10 months ago

  • Archived

FIREFOX PROBLEM, Help need!

Hello, each time i open firefox for all www before i had all logins and passwords saved , when i close and open firefox again i must log in to all www, Please help me … (read more)

Hello, each time i open firefox for all www before i had all logins and passwords saved , when i close and open firefox again i must log in to all www,

Please help me to investigate the problem,...

Mathew

Asked by lampik 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Netflix and Hulu still don't play.

Despite all the topics on this matter, my Firefox still does not play netflix and hulu. Do I have to go to a chromium browser? I prefer Firefox, but not enough to stay … (read more)

Despite all the topics on this matter, my Firefox still does not play netflix and hulu. Do I have to go to a chromium browser? I prefer Firefox, but not enough to stay if I cannot stream on it.

Thanks!

Asked by birrellwalsh 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Cannot login to Synchrony web site

I cannot login to the Synchrony web site to access my account using Firefox. Also When using my credit union website unable to access parts of the website to redeem cc po… (read more)

I cannot login to the Synchrony web site to access my account using Firefox.

Also

When using my credit union website unable to access parts of the website to redeem cc points.

In both instances was told to use Google Chrome.

Is there something wrong with Firefox or is the issue with the website and the way they code the application?

Thanks.

Asked by David Stuhr 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Syncing problems

I have two desktop computers and both Firefox accounts are in my name. I have had this site up for years. Now when I click on one specific web site it won't come up un… (read more)

I have two desktop computers and both Firefox accounts are in my name. I have had this site up for years. Now when I click on one specific web site it won't come up unless I got to Firefox's web browser and click on the three bars, and under my name click on sync now. Then the site comes up. The problem is I have to do this each time, on each computer. I have tried all kinds of troubleshooting to no avail. Help.

Asked by coganra 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Every time I open firefox the following line in my config: "browser.theme.toolbar-theme" gets set to zero and it changes me to dark mode. How do I stop this?

Whenever I close Firefox and restart it I find that my browser is set to dark mode every time, I discovered that the culprit in my congif is the line "browser.theme.toolb… (read more)

Whenever I close Firefox and restart it I find that my browser is set to dark mode every time, I discovered that the culprit in my congif is the line "browser.theme.toolbar-theme" which sets itself to 0 every time I start firefox. Despite every time I change it back to 1 so that I keep light mode on. Is there any solution to this or maybe a way I can reset my about:config back to default as a nuclear option? I'd rather not lose all my tabs if possible but this is quite annoying.

Asked by rundevilrun007 10 months ago

Last reply by Terry 10 months ago

  • Archived

Forced to use Chrome

I have encountered a frustrating situation on several websites for quite some time now. I have tried to find out what is wrong but haven't been able to get an answer so I… (read more)

I have encountered a frustrating situation on several websites for quite some time now. I have tried to find out what is wrong but haven't been able to get an answer so I hope someone here can help me.

When I am on certain websites I am unable, for example, to watch a video or log in on a site if I decide to make a purchase. For instance, I receive channel 6ABCnews which I can read with no problem but if I want to watch one of their videos I have to switch to Chrome before it will play. Or I can look at items for sale on shopDisney but if I decide to buy something, I can't sign in unless I use Chrome. There is another online store that will let me see certain things (such as the return policy or how to order online) but it won't let me see their products unless I switch to Chrome. One last example has to do with my local newspaper. I can read the entire digital edition but if I try to place an ad (without ever leaving the site) I have to use Chrome. I attempted to upload images of the ad order form as it should look (when I use Chrome) and how it looks when using Firefox. Unfortunately, the Chrome image wouldn't upload.

Any suggestions as to what might be causing this? And is there anything I can do about it? I refuse to make Chrome my default browser which would appear to be the easiest solution.

Thank you!

Asked by Muffers 5 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Incorrect email address; error in adding email address

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&… (read more)

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&flowId=a6ac00ce3452dbe9dcc3f0bb110131b5263604807fdc23cc550f5e7ece41deb7&broker=web&context=web&isSampledUser=false&service=none&uniqueUserId=d1f9bbb3-6a5f-4efc-a398-cecb946e054e That same webpage indicates I have no secondary email. However, when I enter a secondary email, (AlexR@currently.com) a red popup message says: account already exists.

How can I eliminate msrigg@pacbell.net? How can I replace it with AlexR@currently.com?

Asked by MSRigg 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Tabs in Forefox keep crashing and not leaving a log.

I am on MacOS X with the latest firefox. I refreshed it and disabled AV and all plugins, it still crashed. There are also no logs of the crashes I can find. What should … (read more)

I am on MacOS X with the latest firefox. I refreshed it and disabled AV and all plugins, it still crashed.

There are also no logs of the crashes I can find.

What should I do to enable them, or diagnose further?

Asked by dan213 10 months ago

Last reply by FredMcD 10 months ago