Showing questions tagged: Show all questions
  • Archived

crashing

newest version kept crashing various pages I regularly visit. Uninstalled and then installed older version and keeps happening even though NO addons or even any bookmarks… (read more)

newest version kept crashing various pages I regularly visit. Uninstalled and then installed older version and keeps happening even though NO addons or even any bookmarks anymore.

Asked by alexagems 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Crashes at start

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds … (read more)

I dont knows what happening but my Mozilla still crashes no matters what. Refreshing doesnt help. Opening in Helping Tool crashes too. Aplication working for 2-3 seconds in both situations. ID: bp-94ac7ca8-275b-48a3-b8ad-27f7e0211119

Asked by arek77rz 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Yesterday's Update Crashes

Since yesterday's update on my Windows 7, today I first got error messages on pages I usually visit, my home page and the Google signin page among my Favorites. The brow… (read more)

Since yesterday's update on my Windows 7, today I first got error messages on pages I usually visit, my home page and the Google signin page among my Favorites. The browser crashed when I tried to bring up Settings. Subsequently I could not open it again. I just shut down that computer in case repowering it solves the problem later. This is Mac Catalina. Firefox just updated here. I hope on this computer the problem does not surface.

Asked by tightpurchaser 1 year ago

Last reply by tightpurchaser 1 year ago

  • Archived

Firefox crashes when quitting after clearing history, clearing and managing data

This issue started on August 19, 2021 with a profile I have been using for about 3 years. It persisted so I copied data and the chrome folder to a profile folder I creat… (read more)

This issue started on August 19, 2021 with a profile I have been using for about 3 years. It persisted so I copied data and the chrome folder to a profile folder I created in October, 2020 but had not used. That was on August 22, 2021. It happened again with the 'new' profile. I quit several times earlier in the day (without clearing history, clearing and managing data) without issue. Sometimes the lock file is NOT deleted when Firefox quits. These are the reports from August 22, 2021: bp-4788a5d4-5989-492e-a8af-fc34b0210822 22/8/21, 21:20 bp-8aadf9d6-51b7-4da1-b28e-439b20210822 22/8/21, 21:18 bp-132d4134-609a-4a45-ac7e-9b3350210822 22/8/21, 21:15 bp-ac52e700-c3d0-48e2-ab32-233b80210822 22/8/21, 21:11 As directed by the support article, I clicked on 'View' for the latest report. After the mozstats page finished loading, I closed it.

Asked by Terry 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox Crashing On Startup Without Crash Report

Two days ago Firefox randomly started crashing on start up. I click on the icon and the window pops up for a moment and then closes immediately. I get no crash reports. I… (read more)

Two days ago Firefox randomly started crashing on start up. I click on the icon and the window pops up for a moment and then closes immediately. I get no crash reports. I have tried reinstalling Firefox and deleting the cached data. I have tried running Firefox in Troubleshoot Mode and as an administrator. I have tried restarting my computer and updating my computer. I did not have any addons installed on Firefox and I was using the default theme. Nothing is working.

Any help you may have is greatly appreciated.

Asked by David 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashing 10.15.7

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chro… (read more)

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.

Model Name: Mac mini

 Model Identifier:	Macmini6,2
 Processor Name:	Quad-Core Intel Core i7
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	424.0.0.0.0
 SMC Version (system):	2.8f0

Asked by A Fox 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Crash issue

Hello team, My firefox has a crash issue. I'm running on Macbook Pro OSX Big Sur 11.6 My issue has happened on other osx versions as well . My browser will crash with no… (read more)

Hello team,

My firefox has a crash issue. I'm running on Macbook Pro OSX Big Sur 11.6

My issue has happened on other osx versions as well .

My browser will crash with no warning. When this happens, all of my windows are forgotten when I reopen. I've read common issues and I don't find any problems with plugins or anything like that. Also, I have to reset my search engine to google, because for some reason the crash screws up my default search engine.

When I close firefox myself and reopen, it remembers all of my settings, including history and previous session windows, and search engine preference.

Any insight? Thank you,

Ben

Asked by benjaminvandiepen 1 year ago

Last reply by benjaminvandiepen 1 year ago

  • Archived

Firefox 95.x Crashes Immediately in Google Street View, Facebook 3D Photos

Greetings, For a few months I've been experiencing consistent crashing in Firefox 95.x versions. At first the crashing happened "randomly" while browsing Facebook, but I … (read more)

Greetings,

For a few months I've been experiencing consistent crashing in Firefox 95.x versions. At first the crashing happened "randomly" while browsing Facebook, but I eventually identified a pattern and learned that the crashes would happen when a Facebook 3D photo attempted to render in the feed.

Since then, I'm able to consistently reproduce the same crashing issue by opening Google Maps and launching street view. The crash happens immediately when street view attempts to load (unsuccessfully). This happens even with all plugins disabled.

Unfortunately I've had to failover to Google Chrome due to the stability issues in Firefox, though I would like to return to Firefox if this issue can be resolved. The issue does not present itself in other browsers.

I'm currently on Firefox v95.0.1 64-bit on MacOS Catalina 10.15.7, and my GPU is an integrated Intel HD Graphics 4000 1536 MB with a dedicated NVIDIA GeForce GT 650M.

Thanks for your support.

Asked by djbowen08 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox reboots my android phone

I have installed Firefox on my android phone now that I have installed Firefox browser on my desktop. Trouble is when I run it (on my phone) it very briefly flashes bla… (read more)

I have installed Firefox on my android phone now that I have installed Firefox browser on my desktop. Trouble is when I run it (on my phone) it very briefly flashes black & white blocks on screen and then makes my phone reboot. I have a Samsung galaxy S4 with android 9.0 (pie) installed. Is there anything I can do to make it work?

Asked by Jon Germany 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Very Frequent Crashes after MANY MANY Years of Beautiful Firefox Usage!

After using Firefox for MANY years, having an add Blocker installed and being smug how well it works, The last week has been so very tedious I'm at the point of frustrati… (read more)

After using Firefox for MANY years, having an add Blocker installed and being smug how well it works, The last week has been so very tedious I'm at the point of frustration and thinking of an alternative browser. Firefox now has decided to crash Tabs or The complete Browser Often, Often when watching Youtube. Fixes Ive tried, Assign Page File to C:, Disable Add Blockers and tried another, Use Windows MEM diagnosis tool and no errors showed and Check Im using a none aggressive Mem clock = XMP Profile 1, Updated all drivers and GP software, GPU is at default clocks ( MSI GTX 970).

Heres a few reports for you to look over, Please drop ANY suggestions :)

43adbdc8-5d51-4379-9b73-87ef91b8715c 11/24/2021, 6:27 PM cd68bad1-bccb-4589-8c79-fa0ec81526e3 11/24/2021, 6:27 PM c274ab4f-fb40-48d8-b6ec-3b4b85482e3d 11/24/2021, 6:23 PM 26691bb1-28a1-4469-9392-b81fd7aea538 11/24/2021, 5:28 PM 5ce2fcef-6daf-4d93-ae09-985e1812dd30 11/24/2021, 4:47 PM 21ca0ccc-668f-43fc-adef-b386226498ca 11/24/2021, 4:23 PM

Asked by pppjhow32 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes when attempting to view google maps street view or web GL 3d tour

bp-bf9d7385-35e1-43bb-95b2-9e2550220105 1/5/22, 4:43 PM bp-e43e2ef0-e2d9-424e-ac9b-6c7a90220105 1/5/22, 4:37 PM Firefox crashes when attempting to view google maps st… (read more)

bp-bf9d7385-35e1-43bb-95b2-9e2550220105 1/5/22, 4:43 PM

bp-e43e2ef0-e2d9-424e-ac9b-6c7a90220105 1/5/22, 4:37 PM

Firefox crashes when attempting to view google maps street view. I have completed refresh, uninstall and reinstall. Went back to older version ESR to try that with no luck

Asked by john694 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Very frequent Firefox Crashes

Hi all, first time poster, Very frequent firefox crashes has rendered the program almost useless, seems to continue to get worse as well. Minimal plugins enabled. Crashes… (read more)

Hi all, first time poster,

Very frequent firefox crashes has rendered the program almost useless, seems to continue to get worse as well. Minimal plugins enabled. Crashes still occur in Troubleshoot mode. No third party modules. Have also played around with performance mode. All continues to happen, in fact happened on this tab as I was typing this. Below are my recent crash reports. Any assistance - or if I need to post additional info - is appreciated. Thanks!

bp-a52d10a0-33fe-4022-87f0-307a00220110 1/10/2022, 11:07 AM View bp-ea991101-6f2e-44df-b51a-0fab20220110 1/10/2022, 11:07 AM View bp-7bc4f06d-7cc5-4427-b3eb-526ca0220110 1/10/2022, 10:59 AM View bp-760aab6b-de0d-4a64-bd45-f60bb0220110 1/10/2022, 10:59 AM View bp-5bea206e-317c-4e53-ab9a-803370220110 1/10/2022, 10:59 AM View bp-77c85e8e-5706-425a-8682-bd4b60220110 1/10/2022, 10:59 AM View

Asked by samrichynyc 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Tabs keep Crashing despite having reinstalled Firefox 6 times now.

On my new PC with a fresh and fully up to date installation of Windows 10, Firefox tabs keep crashing for no reason. Ticking all the boxes they give me in the crashed tab… (read more)

On my new PC with a fresh and fully up to date installation of Windows 10, Firefox tabs keep crashing for no reason.

Ticking all the boxes they give me in the crashed tab and hitting reload/refresh tab is unlikely to actually fix the tab. I have to hit that button at least 5 times to maybe get the tab working again and even then it's basically a coin-toss whether it actually gets fixed or not.

I have 7 firefox.exe.(number).dmp files with no way to upload them here but if there is an way to do that please let me know so I can provide additional data.

Please help me with this ASAP, I'd rather continue to use Firefox on my new machine than go back to Chrome. Thank you.

Asked by Sealion 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

File Fragments

I am hoping someone from Firefox Development sees this and that something can be done for those of us who need to have several tabs open simultaneously. I often find mys… (read more)

I am hoping someone from Firefox Development sees this and that something can be done for those of us who need to have several tabs open simultaneously. I often find myself engaged in research that for convenience requires that I have several tabs open which eventually leads to browser slow down, hanging, and sometimes a crash. Im convinced this is the correct analysis since defragging the ssd fixes it every time. I believe it would be very helpful if Firefox were to add a compressor to its file storage routine, first blush thoughts, possibly one compressed file per tab. When I get into heavy research I find myself defragging sometimes several times in a day, which temporarily fixes the problem. Any chance this can be added, or if anyone knows of a fix to this issue? rgds, j

Asked by kraigswi 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox doesn't load pages or open anything

Basically, firefox only opens new tabs. If you click on anything in the side menu, nothing happens. Of course, I tried reinstalling the program. I also tried clearing ca… (read more)

Basically, firefox only opens new tabs. If you click on anything in the side menu, nothing happens. Of course, I tried reinstalling the program. I also tried clearing cache, refershing firefox as it was suggested in help pages. I also tried starting firefox in troubleshooting mode but it crashed and won't open in that mode. Although it opens in normal mode.

  • Other browsers (Chrome and Opera) are working well.

Crash ID: bp-ea57ccf0-5b49-4e3a-8921-d8b160211217

Asked by taha.abdelkhaleq 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox keeps crashing upon watching Twitch, YouTube, or browsing Reddit

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it whe… (read more)

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it when I tried watching streams on Twitch, then I also noticed it on YouTube, and then when casually browsing Reddit. I've gone through all the troubleshooting steps:

  • I've made sure Windows is up to date
  • Firefox is up to date
  • My drivers are all up to date
  • There are no viruses/malware/any issues with my firewall settings and computer security, I've tested and checked everything
  • The crashes DO still happen in Troubleshooting Mode
  • I've checked my RAM using Windows Memory Diagnostic for errors and there are none
  • I've refreshed Firefox, I've cleared my cache, I've done an entire clean uninstall and reinstall of Firefox
  • I'm able to watch streams, videos, and browse Reddit just fine on my other devices and on Google Chrome. This is only an issue I'm encountering with Firefox, which is super disappointing because I've never had a single issue in the past several years I've been using it as my browser ):

I've submitted so many crash reports because it's been crashing so often, but here's the Report ID of the most recent: bp-0b0dac91-ec69-4c9e-a8c0-a622b0220116

I'm so confused and have no idea why this is happening. Any help at all would be greatly appreciated. Thanks!

Asked by BumbleBreeBee 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Crash on startup

Firefox (and chrome, but not edge) crashes on startup. There's no crash report. The window shows up as an outline for a fraction of a second and then is gone. It doesn't … (read more)

Firefox (and chrome, but not edge) crashes on startup. There's no crash report. The window shows up as an outline for a fraction of a second and then is gone. It doesn't show up in task manager. I've uninstalled and reinstalled multiple times. I've updated windows and my antivirus. I've tried a few other fixes that came up from searching for a fix, but so far nothing has helped.

Asked by meow2009.20.09 1 year ago

Last reply by meow2009.20.09 1 year ago

  • Archived

Firefox crashed, updated and I lost ALL session data

Hi guys, do I assume correctly, that if after-crash update to 89.0 wiped clean my sessionstore-backups folder, I've lost all my 50+ tabs forever? Firefox crashed, I start… (read more)

Hi guys,

do I assume correctly, that if after-crash update to 89.0 wiped clean my sessionstore-backups folder, I've lost all my 50+ tabs forever? Firefox crashed, I started it and it opened with no tabs, like a new installation. I immediately went to sessionstore-backups folder and found that Firefox wiped it, created new empty recovery.jsonlz4 and recovery.baklz4 files and no other files are there (no, there are no alternative profiles in my Firefox directory).

I tried to recover deleted files using Disk Drill, however they seem to be corrupt, because the History Scrounger is not able to decode them. Does anyone have any other ideas, or is this it and I just have to move on? It was on my work laptop, so recovering the tabs would be extremely helpful and would save me lots of time and possibly some trouble too.

Thank you, Sam

Asked by whisper. 1 year ago

Last reply by whisper. 1 year ago