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My laptop screen goes black when i try to play videos that are on certain websites

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can sti… (read more)

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can still hear the video playing in the background. Why is this happening. I have a new HP envy laptop and am using firefox browser but when i use my work laptop which does not have firefox (IBM Thinkpad) i do not face this issue therefore i assume it is a setting in firefox

Asked by ukgopher 1 day ago

Last reply by Denys 2 minutes ago

network access

I am sitting in hospital with a weird problem. The connection is open and thus not secure. I have successfully connected my 2 android devices, however my Windows Asus lap… (read more)

I am sitting in hospital with a weird problem. The connection is open and thus not secure. I have successfully connected my 2 android devices, however my Windows Asus laptop is being barred by firefox. I only run firefox. It is a dead end because firefox refuses to allow me to access the net at all. So now I have to get my wife to go and download chrome and see whether that will work. Why can I not override as u understand the risks I also use Norton 360 with its VPN.

Asked by John 8 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Lost data from profile after wiping windows

Hello, I just wiped windows and lost my bookmarks, passwords, and the like. I looked into the support options, as well Firefox profiles (about:profiles) but can't seem to… (read more)

Hello, I just wiped windows and lost my bookmarks, passwords, and the like. I looked into the support options, as well Firefox profiles (about:profiles) but can't seem to get that data back. It's odd to me that it didn't sync because I also wiped windows last month and it recovered all of my data as soon as I signed into my Firefox account,so I was hoping that would happen again.

Any way to get this back?

Thank you.

Asked by dredre0702 4 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

i download a few addons and i can not put them in the tool bar, i think i've tried everything ??

how do i get some addons i downloaded to move up to a tool bar where i can use them when needed ? a few i would like to put up there are, ohms law calculator ,we… (read more)

how do i get some addons i downloaded to move up to a tool bar where i can use them when needed ? a few i would like to put up there are, ohms law calculator ,web xr api emulator , flash player forever , antiscammer the tool bar i up loaded below is where i would like them put ;;i hope this makes since to you, thank you

Asked by DEMINGDALE 3 months ago

Last reply by rock hub 1 hour ago

One website opens with a blank white screen.

When logging in to a website that I use many times every day all day, all of a sudden I log on and all I get is a blank white screen. I have tried clearing everything, re… (read more)

When logging in to a website that I use many times every day all day, all of a sudden I log on and all I get is a blank white screen. I have tried clearing everything, restarting Firefox, removing Firefox and re-installing it, rebooting the computer, starting Firefox in the safe mode but no change. The same problem shows up on three different computers on two different networks with two different ISPs. The website opens normally on Edge and Chrome. I would prefer to be able to use Firefox. Using version 139.0.4 (64-bit) on all three computers. I would really appreciate any help that is available.

Asked by Barry 3 days ago

Last reply by UP17421 3 hours ago

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account. I us… (read more)

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

I use same google account with google chrome, but google chrome doesn't show Japanese suggestion.

As for setting on Firefox, I unticked other than "show search suggestions".

How do I resolve it?

Thank you.

Asked by grn778 3 days ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

File preview for Downloads not updating

To preface this, I am not sure if this is caused by my OS (Ubuntu 24.04) or by the way Firefox tends to work on Linux as other issues have been (and therefore, might be r… (read more)

To preface this, I am not sure if this is caused by my OS (Ubuntu 24.04) or by the way Firefox tends to work on Linux as other issues have been (and therefore, might be resolved with a change in about:config).

Problem: When I download a file and download another one right after that one, the window showing the folder I am choosing to download to won't show the file/image preview of the file I just downloaded before; it only shows the correct preview once I have opened the file manager on my OS; after doing that the file preview is up to date again. (basically, it only shows the correct file preview when I viewed the files on my desktop before opening the download window and will not keep up to date with the most recent changes on its own like it does on Windows for example)

Asked by Menosgada 1 day ago

Last reply by jonzn4SUSE 6 hours ago

[AI] Disable permanently on Windows 11 for all users/profiles

Please I want to remove Ai from Firefox Mozila permanently on Windows 11 for all users/profiles: I tried a lot of workarounds but they are unsuccessfully: I tried to cre… (read more)

Please I want to remove Ai from Firefox Mozila permanently on Windows 11 for all users/profiles:

I tried a lot of workarounds but they are unsuccessfully: I tried to create extensions (Hide Gemini, AI Google Overview), but they do not work for all users; only profile-based extensions are supported. I tried to use preferences using internal settings on Firefox, but it does not apply to all users. I tried using a script on PowerShell for all users merging internal preferences, but it does not work I copied the local and roaming settings from Firefox to the Default profile, but it was unsuccessful.

I also tried to remove "All" from the search page, but I moved the seach to go to the tab "Web" only.

Reference: https://gist.github.com/gene1wood/0bd4250ffef9d57fd801d59f23433114 https://www.maketecheasier.com/disable-ai-models-firefox/ https://www.askvg.com/how-to-disable-and-remove-all-ai-features-in-mozilla-firefox/


Thank you for any help and feedbacks. --Rod

Asked by Rodrigo N M 1 day ago

Last reply by Agent virtuel 11 hours ago

My "new tabs" screen is all messed up, on my desktop, but not on my laptop

Okay, we had a power outage while my computer was on. When I rebooted, everything worked but Firefox. The sites would come up, but the keyboard would not work. (It wor… (read more)

Okay, we had a power outage while my computer was on. When I rebooted, everything worked but Firefox. The sites would come up, but the keyboard would not work. (It worked on every other program.) So, I "reset Firefox." In that process, it made me add the Webroot extension. Now, my new tabs folder is all wrong. It is full of ads. It does not have my regular new tabs. And when I click on facebook or amazon, it does not take me where I want to go.

How can I sync my laptop new tabs to my desktop?

Or, how can I restore my old new tabs on my desktop?

G

Asked by GaryWheeler 1 day ago

Last reply by Denys 13 hours ago

Password

Is there a setting where you can set a timeout for access to passwords so when the time limit it is up it forces you to re-enter your master password to gain access when … (read more)

Is there a setting where you can set a timeout for access to passwords so when the time limit it is up it forces you to re-enter your master password to gain access when on a page asking for credentials? Currently I login with my master password and every site I go to Firefox will have my passwords ready to use, even if I leave my computer on for a week. How about a four hour timeout. After four hours and I go to a site asking for my credentials, Firefox will prompt me for my master password before letting me access the vault?

Asked by bmwilt2 1 day ago

Last reply by Denys 13 hours ago