Firefox Support Forum

Geetest captcha, a captcha program used by many cryptocurrency websites, is not working for me in Firefox. The window loads, but the puzzle image does not display properly, making it impossible to solve. I do not have this problem when using chrome. I have tried many troubleshooting methods including disabling all add-ons and browsing in troubleshooting mode. Any idea what could be going on here?

Never had this happen so it freaks me out a little. I was making a purchase on ebay and my username and password didn't come up automatically as they always to. I went to my online email and the same thing. I was afraid to log in to anything thinking that maybe someone had hacked firefox or something and had set something up to get my information. Or does this happen sometimes and there is nothing to it? Or did some link mess up all of a sudden and it can be fixed? If so, how? Or do I just have to re-log in to everything and have it save them all over again? Hope this isn't to confusing but I'd appreciate any help. thanks

For the past two weeks, none of the websites I use work properly. I can't log-in to most accounts including banking or shopping. I figured out last week that f-secure security extensions that weren't being used were causing some problems. After uninstalling them there was some minor improvement. I reset Firefox but that did nothing. I can't use websites like lowes.com where the sign-in link isn't recognized and auto-chat/feedback features do not load. This website like some other retailers and financial institutions has recently updated. I can access them using MS Edge and Chrome, which I hate. I should also note that Mozilla's Enhanced Tracking Protection has caused lots of similar issues and I usually disable it on all websites. I can see the webpages but Firefox dosn't seem to recognise any of the log-in links and on some when I enter my information nothing happens and I don't see the loading dots at the top of the Tab.

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com.

Following the instructions:

Set up secondary email

The error that come up says that the secondary email must be different than my account email, but it is, the only common thing is the domain.

So this is a bug, please fix.

Jan Johansson

Firefox has been my browser of choice for many years, and over all those years I've had one nagging persistent problem with it that there seems no possible fix for and it will not go away no matter what measures I try. Backpaging takes several attempts to work when it should just work the first time. I've had to try up to 7 times to get back to the previous page, both with the button and my mouse. I know this has been a problem for years for others too, because I searched on it, and Mozilla seems incapable of doing anything about it, or perhaps they are just unwilling to bother with it. Which is it? Do they just not care, or is this beyond their ability to resolve?

I've spent quite alot of time setting up my Firefox "New Tab" layout with the 32 site links I want and all the right logo pics to go with them (sounds simple, but it was NOT), and so on and so on. Now, I'm wondering how I can save all that work so that if something goes awry (Say WHAT??), I won't have to recreate it again (which I probably wouldn't have the willpower to do). I've done lengthy searching on the internet looking for this answer but have not found one. I have "Saved This Page" under "File" but will that will save all the formatting, the layout, the links, logos, etc. of the New Tab page? I don't know that nor am I confident of that. ''''Does anyone know if there a way to save all the user customization of the "New Tab" layout? Also, why can't I take a screenshot of a New Tab page? The tool icon grays out when on a new tab page.

When I go to some sites they don't show some of the information. I tried in private and in troubleshoot mode both don't show the information. For example when you go to https://www.freepbx.org/downloads/ and click on the button to download, the form that you need to fill out don't show. I will include 2 attachments to show the deference.

Hi all,

My FireFox suddently didn't work since last night. I tried clean install and everything (deleting folders in program files/ program files x86/clear profiles/registry). Nothing worked. It gives "crash report" even during clean installation. Please help. Below are the details:

AvailablePageFile: 10999209984 AvailablePhysicalMemory: 3578597376 AvailableVirtualMemory: 138531592568832 BreakpadReserveAddress: 3175895007232 BreakpadReserveSize: 83886080 BuildID: 20210504152106 CPUMicrocodeVersion: 0xb4 CrashTime: 1620743598 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1620742654 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 943 StartupCrash: 1 StartupTime: 1620743598 SystemMemoryUsePercentage: 57 ThreadIdNameMapping: 16696:"IPC I/O Parent",18832:"Link Monitor #1",14548:"Timer",9540:"Socket Thread",8272:"Permission",17288:"BackgroundThreadPool #1",15792:"JS Watchdog",1216:"JS Helper",16264:"JS Helper",11752:"JS Helper",14284:"JS Helper",14856:"BGReadURLs",18232:"Cache2 I/O",6584:"Cookie", Throttleable: 1 TotalPageFile: 16283537408 TotalPhysicalMemory: 8498909184 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2.96851 Vendor: Mozilla Version: 88.0.1

This report also contains technical information about the state of the application when it crashed.

My computer crashed and when I openend firefox, all my tabs were gone, about 140, it was impossible to open recently closed tabs or previous session. I found about 20 files that might contain all the tabs but none of them are opened properly in the scrounger at https://www.jeffersonscher.com/ffu/scrounger.html When I try to export it uncompressed, i get the message that the context of the box does not look like json, that's true because the box is empty after opening all 20 files. Even though one file even is 1.16mb. Does anyone has other advice on at least getting the url's from the file? You would expect at least one file to work right?

Hi, I see that Print Preview is gone, but I figured out how to deal with that by setting the scale in Print mode. However, I have noticed just in the past week or so, that no matter how the scale is set, the web page will NOT print properly. I tend to print mainly receipts for online purchases and recipes from various sites. This is now impossible. I've done the troubleshooting and refreshing to no avail - there seem to be no manual print settings for Firefox. I've had to resort to taking a screenshot and pasting it into a blank Word document, which of course shows all the webpage extraneous stuff that I don't want to see. Can you help?

Hey.. Firefox was working fine yesterday and when I turn on my laptop today and open firefox, it gives me just a white window. nothing else. I tried reinstalling, delete all the files from users folder, trying a deferent version, nothing. Please can anyone help ? Thanks

First, note that I uninstalled Malewarebytes, and rebooted. When I try to start Firefox, I get:

Secure Connection Failed

         An error occurred during a connection to www.malwarebytes.com.

Cannot communicate securely with peer: no common encryption algorithm(s).

(Error code: ssl_error_no_cypher_overlap)

 The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
 Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

Any clue?

Firefox in windows will not let me login to my outlook account. Sight comes up, loads username and password but the login button is not active and does nothing. All products are up to date.

I have tried several solutions I found but nothing seems to apply to me.

tony_in_bc@hotmail.com

I've been using my banking site for many years on my desktop computer. Today the site comes up but when I try to log in I get a "404" error message. I tried logging in with Edge and there was no problem. I have deleted all my banking cookies on Mozilla and the result is the same. This is a major problem and I would appreciate any suggestions.

Firefox has been doing this to me for the past couple months, but Ill get an annoying notification saying I havent updated firefox, even though firefox is updated. This used to happen on the "nightly" version of firefox everyday, which is expected, but on a normal release, this is not supposed to happen.

How can I fix? This seems to be a bug - one location says its "up to date" the other is a notification telling me to "update".

See attached screenshot with update icon in the menu, while the "About" menu says its up-to-date.

If I go into about:config, app.update.url.manual is set to: https://www.mozilla.org/%LOCALE%/firefox/

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to support.mozilla.org

The first screen (whose URL I don't want to try to get right now because doing so might sign me out of my Support.Mozilla.org account) offered only an option for creating a new account, not signing into an existing account. It turns out that this is a very significant wording mistake that needs to be corrected.

Since I thought my existing account didn't exist anymore, I made a new account with my new e-mail address.

Then I found that the short username assigned to my new account had a "1" suffixed - which meant that my existing account did exist after all. So I deleted the new account. I also managed to sign into my existing account by using the misleadingly named "Create a new account" method.

The next problem was how to change my primary e-mail address. There is no evident way to do this. I eventually found article https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts which confirmed my suspicion that the recommended workaround is to add the new address as a "secondary address," then delete the primary address. This is another significant issue that needs to be corrected. I'm registered on possibly dozens of Web forums etc. & all of them (except Mozilla) simply let me change my e-mail address when I need to.

Anyway, now apparently the support forum doesn't let me add my current e-mail address as a secondary e-mail address, because there is still a record of this address on the defunct account that I just now created. Also, the error message here is worded incorrectly (it claims that my new e-mail address is the same as my old e-mail address).

Can I please have assistance from a forum admin in getting my e-mail address updated, without change to my short username.

I also wish there were a more obvious way to ask for help (or raise defect reports) regarding the forum itself.

Thanks for your help.

How to avoid: Firefox overwrites my opt-in form's emai address line as I am creating my Landing Pg in using autoresponder GetResponse.com?