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Delete Firefox account without email access

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary emai… (read more)

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

Asked by Paul JCH 2 months ago

Answered by Paul 2 months ago

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Browsing on local development URLs derives on "Unable to connect"

Hi there, I'm using my PC for local web development. I use Firefox as my regular browser and recently, in order to distinguish between personal time and development time,… (read more)

Hi there,

I'm using my PC for local web development. I use Firefox as my regular browser and recently, in order to distinguish between personal time and development time, I've established a new profile just for development purposes.

The local website I can't reach is "site.local.dev". My OS is Ubuntu 20.04 and that URL points to a local IP on my network (resolved via /etc/hosts file on my PC).

Funny thing is that: - In dev-profile: site.local.dev does not work => "Unable to connect" and the URL bar shows https://site.local.dev even if I force it to http:// - In personal-profile: site.local.dev does work :P

I have tried with CLI tools like "wget", "hosts", "ping", "telnet" and so on and the site loads ok. Even I have used Dillo (damn simple web browser) and the site loads ok also.

Things I've tried so far: - Suggestions at https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can - Suggestions at https://support.mozilla.org/en-US/questions/1011327 (similar issue, not exactly the same).

It must be a silly thing but I'm out of options now. Perhaps anybody has faced to this situation in the past: any suggestion on this issue?.

Thanks in advance, Ibon.

Asked by Ibon Castilla Varela 6 months ago

Answered by Ibon Castilla Varela 3 months ago

profile folder

How to delete key3.db in https://kb.mozillazine.org/Profile_folder_-_Firefox#Files ?? I don't know how to delete files pls answer...I want to delete master password... … (read more)

How to delete key3.db in https://kb.mozillazine.org/Profile_folder_-_Firefox#Files ?? I don't know how to delete files pls answer...I want to delete master password...

Asked by akamandro12345 3 months ago

Last reply by FredMcD 3 months ago

Firefox "locks up"

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue … (read more)

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue goes away when I close Firefox and re-open, but after clicking on 3 or four links, it locks up again. MS Edge does not have this problem with the same websites. I did notice in Task Manager that Firefox is opening up 10 processes. Can anyone give some suggestions?

Asked by dschlic1 3 months ago

Last reply by FredMcD 3 months ago

I cannot manage to get FireFox screen to show the 4/5 options in the upper LH corner, to help me get FireFox as my search engine>>>.

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lis… (read more)

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin

Asked by Robin S 3 months ago

Last reply by FredMcD 3 months ago

Firefox Keeps Crashing After Update To Version 100

Ever since Firefox updated to the new version I've been having constant crashes. I've tried restarting in Safe Mood which doesn't help. Pretty much Firefox will open, say… (read more)

Ever since Firefox updated to the new version I've been having constant crashes. I've tried restarting in Safe Mood which doesn't help. Pretty much Firefox will open, say it's not responding, and then by the time it looks like it's about to restore my tabs it crashes. I had to do a refresh and transferred the backup files from an older session which worked, but then it eventually crashed again. I uninstalled and reinstalled Firefox and tried opening my older profile but it keeps happening. I really need to restore my previous session. There's nothing with my computer that seems to be causing it. I did have 2 windows open with about 8,000 tabs total which I'm sure could be part of the reason, but it never really had trouble before and only just started crashing since the update. Is there any way to fix this without starting over? I read that this is a bug that others have dealt with previously.

Some additional information. I'm on a 64-bit Windows 10 PC.

Startup Crash False Process Type parent MOZ_CRASH Reason (Sanitized) Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ffb8c0f5135

Asked by TMan11 3 months ago

Last reply by umax 3 months ago

Not allowed access

SSL_ERROR_ACCESS_DENIED_ALERT I keep getting this on different sites, I can't access lots of pages and it's getting to be a massive problem and I reallly need some help… (read more)

SSL_ERROR_ACCESS_DENIED_ALERT I keep getting this on different sites, I can't access lots of pages and it's getting to be a massive problem and I reallly need some help. PLEASE can someone help.

Asked by inoutpublic 3 months ago

Last reply by markeh 3 months ago

SSL_ERROR_UNKNOWN_CA_ALERT, but all CA certificates are be installed already and exceptions don't work

I am on Linux Mint, Firefox 100.0 and I am trying to access a website, https://www.citapreviadnie.es:38188 (requires personal DNIe certificate). However, I keep getting S… (read more)

I am on Linux Mint, Firefox 100.0 and I am trying to access a website, https://www.citapreviadnie.es:38188 (requires personal DNIe certificate). However, I keep getting SSL_ERROR_UNKNOWN_CA_ALERT. If I view the certificate of the website,

1. Firefox doesn't tell me which part of the chain is invalid or not trusted (or I don't see it) 2. When I try to download and import each of the CA certificates, I get an alert saying "This certificate is already installed as a certificate authority." 3. If I try to import the whole chain, I get another alert telling me "This is not a certificate authority certificate, so it can’t be imported into the certificate authority list." 4. If I try to add a permanent exception to the site, I see "This site attempts to identify itself with invalid information", but if I click "view certificate" I'm back to step 1, and adding the exception does not have any effect.

What am I supposed to do now?

Asked by astrojuanlu 3 months ago

Last reply by astrojuanlu 3 months ago

Hi there from South Africa. I need the Verification Email sent to me please

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action… (read more)

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action this. First attempt was 05th May. Another, today. I am still waiting and have checked all folders in the said email to use by yourselves.

Asked by Barret Swart 3 months ago

Last reply by cor-el 3 months ago

Installing FireFox update . . .

You actually have an egregious error in your install procedure/program. 1) you fail to tell folks/warn them close down i) FF when installing the update and/or ii) save an… (read more)

You actually have an egregious error in your install procedure/program. 1) you fail to tell folks/warn them close down i) FF when installing the update and/or ii) save and delete all open sites in the FF being upgraded. 2) there is a failure to TELL us reboot FF after the install.

Doing research and writing all day long as I do, I actually hold a number of reference sites open in FF as I work.

My friend who happens to understand all this computer stuff tells me that the open sites on my FF is what impeded the successful install . . . .

The other grumble I have with you-all is that it has taken me too much time to try and find a way to respond to you with the information needed to solve this problem for the FF community . . . .

I am a paying/donator to FF . . . and I must tell you I am beyond disappointed by all this dropped ball on sensible communications practice!

Roger

Asked by rboswarva 3 months ago

Last reply by AliceWyman 3 months ago

Not able to prevent downloads

I have download set to always ask and consequently always get the, "What should Firefox do with this file?" dialogue box. 9 times out of 10 I choose, "Open with ... ". … (read more)

I have download set to always ask and consequently always get the, "What should Firefox do with this file?" dialogue box. 9 times out of 10 I choose, "Open with ... ". 10 times out of 10 Firefox also downloads the file. How can I stop FireFox downloading files I don't want ?

Asked by nikkkko 3 months ago

Last reply by nikkkko 3 months ago

mozilla slow to start

After recent latest update 99.0.1 Mozilla is slow to start. It seems to hang. I use Google as my homepage. Am Windows 7, 64 bit. I tried refresh and made Mozilla my h… (read more)

After recent latest update 99.0.1 Mozilla is slow to start. It seems to hang. I use Google as my homepage. Am Windows 7, 64 bit. I tried refresh and made Mozilla my home page. No difference. Chrome opens fine. Was really disappointed with refresh. It dropped a number of icons for shortcuts on my desktop - ????? which were a real pain to replace because making shortcuts with Mozilla is not possible without changing the User Account Control setting in Control Panel which I was unaware of but found after searching for 1/2 hour. I have no idea when this changed nor why it did on the Mozilla side because I have been using Windows 7 for 12 years. I am sending this using Chrome as my browser.

Asked by Robcanuck 3 months ago

Last reply by FredMcD 3 months ago

I can't recover my account

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached t… (read more)

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Asked by infamousdrew 3 months ago

Last reply by Dropa 3 months ago

Places.sqlite gets. corrupted every time Firefox is closed

Hello, Every time I restart Firefox or it crashes or power cuts or anything, place.sqlite file gets corrupted and I have to replace the new file with the .corrupt file. T… (read more)

Hello, Every time I restart Firefox or it crashes or power cuts or anything, place.sqlite file gets corrupted and I have to replace the new file with the .corrupt file. This has been happening for over a year now, but my computer is always on and I turn it off maybe once every 4-5 months unless I'm forced to restart by a software or by power cuts or stuff. Lately I have been having issues with my Windows and I have to restart my computer quite often and it is very annoying. This happens whether I close Firefox with the X or using the Exit button or even if I keep it open and restart the computer. My places file is 75MBs. I have the same one since 2014. I'm using Windows 10 and latest Firefox edition. Any ideas?

Asked by exclusive01 3 months ago

Last reply by FredMcD 3 months ago

change primary email address on profile

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempte… (read more)

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempted to add secondary address was notified that code was sent to my old email address was was compromised & deleted by security of my carrier Want to add new email address & add secondary email account. Assistance greatly appreciated

Asked by JAYeskewicz 3 months ago

Last reply by FredMcD 3 months ago