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Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (read more)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Asked by conrad 3 hours ago

Last reply by FredMcD 17 minutes ago

Firefox crashing

Continuing to have issues with pinned tabs and, worse, Firefox crashing...like y'day with loss of all pinned tabs on powering up today?! Have posted issue several times … (read more)

Continuing to have issues with pinned tabs and, worse, Firefox crashing...like y'day with loss of all pinned tabs on powering up today?! Have posted issue several times with "FredMcD" being unable to help but who escalated the problem...with no response from Mozilla/Firefox! Needlessly spending a great deal of time restoring pinned tabs but sometimes cannot find them all. Does the "800 lbs" Mozilla care?

Asked by WhiteBimmer 3 hours ago

Very slow site loading due to Windows Firewall.

Hello together. I'm experiencing the same problem as discussed in this cases that is not solved yet: https://support.mozilla.org/en-US/questions/1312836 https://support.m… (read more)

Hello together.

I'm experiencing the same problem as discussed in this cases that is not solved yet: https://support.mozilla.org/en-US/questions/1312836 https://support.mozilla.org/en-US/questions/1333547 https://support.mozilla.org/en-US/questions/1321038

Symptoms: After FF starting it loads pages fast enough. After several minutes of using pages start be loading very slow. Loading slowness increases until it becomes blocked continuously. Reload button has no effect. I tried everything from here: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can - No effect.

Work around done: When windows is loading in Safe Mode the problem disappeared. If I disable Windows Defender Firewall the the problem disappear and appear after firewall enabling again in several minutes (same as after FF restarting) When I go to <current network settings> and switch Network Profile from Public to Private or from Private to Public the problem disappear but goes back just in several minutes (same as after FF restarting). Windows 10 Restorehealth has no effect, and reports that everything is OK with system files (DISM.exe /Online /Cleanup-image /Restorehealth ) The most strange thing Windows 10 In-place Upgrade has no effect.


I found out the core of problem is that Windows Firewall is blocking FF internal interprocess communication on local TCP ports. Yes, you would say it is not possible and firewall doesn't affect local port communication but in my case it is a fact. I used the ProcessMonitor from Windows Sysinternals, and Windows Defender Firewall with Advanced Security log. Screenshots shows this fact. On first two lines from Firewall log you see a Local Port Communication blocking, on ports 1401 and 1400. Next Screenshot from ProcessMonitor shows (see blue colored lines) that it was exactly FF communication, where I was trying to reload a page several times.

Any ideas what to do with it? It seems like Microsoft’s way fighting a concurrent web browsers, but I hope it isn’t.

Now I use FF version 94 but the problem starts from 88. I was trying FF downgrading to version 75 with no effect.

Asked by igor19 1 day ago

Last reply by igor19 4 hours ago

PR_CONNECT_RESET_ERROR - Kaspersky Internet Security is ON

Have been trying to fix this problem - FF works beautifully if Kaspersky Internet Security is OFF but cannot access any websites when it is ON - just this PR_CONNECT_RESE… (read more)

Have been trying to fix this problem - FF works beautifully if Kaspersky Internet Security is OFF but cannot access any websites when it is ON - just this PR_CONNECT_RESET_ERROR page.

Kaspersky support has been assisting but no solutions as yet. Any help from Mozilla is appreciated. This has been going on for 4 days now.

Using FF version 94.0.2 (64-bit) on Windows 10.

I've tried debugging the extension, errors in attachment

Asked by rgarzaroli 22 hours ago

Last reply by FredMcD 7 hours ago

Change .pdf files icon back to Adobe Reader

Good People, Followed screen pop-up to make Firefox default browser. Now all *.pdf files have Firefox icons and open as .html pages, I think! Seen some solutions, but for… (read more)

Good People, Followed screen pop-up to make Firefox default browser. Now all *.pdf files have Firefox icons and open as .html pages, I think! Seen some solutions, but for older versions of windows and followed procedure: go to Adobe, Edit, Preferences, General, 'Select Default PDF Handler', as dialog Does not have Adobe Reader XI, step two was Change to Adobe Reader DC, clicked continue, but NO Windows Configuration Screen appears. Using Version 94.0.2 (64bit) with Windows 10. Also, help answer said not necessarily a Firefox problem, also within Adobe Reader. Not comfortable with changes to be made in the registry. James

Asked by JJEULER 1 day ago

Last reply by FredMcD 7 hours ago

Have new tabs open the same local file as my homepage

I've browsed through a dozen of posts now and so far got my homepage to show me my local file. The problem is that I want this local file to also show when I open a new t… (read more)

I've browsed through a dozen of posts now and so far got my homepage to show me my local file. The problem is that I want this local file to also show when I open a new tab (Ctrl+T).

I've configured an autoconfig based on another post I read, currently have this:

In my autoconfig.cfg: // first line is a comment var {classes:Cc,interfaces:Ci,utils:Cu} = Components; var newTabURL = "path_to_my_file.html"; aboutNewTabService = Cc["@mozilla.org/browser/aboutnewtab-service;1"].getService(Ci.nsIAboutNewTabService); aboutNewTabService.newTabURL = newTabURL;

In my autoconfig.js: // pref("general.config.filename", "autoconfig.cfg"); pref("general.config.obscure_value", 0); //pref("general.config.sandbox_enabled", false);


I have the last line commented because it worked for the poster, but it gives me an error that firefox couldn't load my autoconfig and that I should contact my sysadmin, lol. Other than that error message, it worked the same as it does now after I closed the popup.

If possible I don't want to use any extensions for this.

Asked by norasora 19 hours ago

Links from certain certain websites don't open in Firefox

On the website at www.trelly.com as well as others, when I want to share a link I'm taken to my Chrome browser. I have Firefox selected as my default browser and most of … (read more)

On the website at www.trelly.com as well as others, when I want to share a link I'm taken to my Chrome browser. I have Firefox selected as my default browser and most of the time links are opened in Firefox. Is there anything that can be done to prevent some links going to Chrome?

Asked by davidleroyj 20 hours ago

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What informa… (read more)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 1 day ago

Last reply by FredMcD 22 hours ago

Need help with an interrupted download from Mega

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloa… (read more)

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloading it like a normal download.

Anyways, while I was downloading, at 54% the download got interrupted saying transfer quota exceeded and I need to wait 4 hours to continue download again. and my girlfriend didn't know this so she thought my download already completed and deleted the file :( After 4 hours of waiting I was unable to continue the download since the file is no longer avaliable anymore :/

Now my question is, where this 1.5 GB file gone? I have already checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\default\https+++mega.co.nz but it's not there, the folder size is 102 KB. I checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\temporary too but that folder is completely empty. Also checked AppData\Local\Temp as well but it's not there either. The size of my Temp folder is just 10 MB.

While I was searching this, I saw some people saying (if I understood correct) the temporary download location of Mega isn't in hard drive, but in the RAM instead. I want to ask can anyone confirm is this actually true? and if so what happens to that space in RAM when download interrupts like this? Does it delete it from RAM automatically when I close Firefox?

Can anyone with knowledge in this regard please help me with this problem :( I am on SSD and already have a very few space left and I don't want to clutter my SSD with 1.5 GB unusuable file :(( Neither want 1.5 GB space got occupied in my RAM :((

Thank you so very much in advance.

Asked by partycat35 1 day ago

Last reply by FredMcD 23 hours ago

Firefox logins & passwords

Hey, All of the saved logins and passwords are gone while the bookmarks remain. I noticed that logins and passwords disappeared after the computer turned off unexpectedly… (read more)

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Asked by hoops1 3 days ago

Last reply by FredMcD 23 hours ago

Can't Sign-Out of Firefox Account

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access a… (read more)

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access anymore. How do I sign-out of the old SSD so I can get access to my Firefox account on my new SSD?

Asked by Graham Coutts 1 day ago

Last reply by Graham Coutts 1 day ago

Why are some fonts all messed up?

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing I didn't change any text settings of purpose, and I'm seeing this across a few differen… (read more)

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing

I didn't change any text settings of purpose, and I'm seeing this across a few different sites. What should I do?

Thank you!

Asked by pfbourassa 1 day ago

Last reply by pfbourassa 1 day ago

  • Solved

Any reCAPTCHA crashes firefox tab

I have tried everything and cannot manage to load any webpage that prompts a reCAPTCHA. The tab immediately crashes. 1- I've tried several webpages. They all work well u… (read more)

I have tried everything and cannot manage to load any webpage that prompts a reCAPTCHA. The tab immediately crashes.

1- I've tried several webpages. They all work well until a reCAPTCHA pops up, the tab crashes and creates a dump file 2- I tried uninstalling Firefox, including erasing profiles and all Mozilla folders then reinstalling, and selecting refresh. It sill happens. No addons or extensions, and HW acceleration on and off 3- The problems goes away if I run Firefox on Troubleshooting Mode

Version is 94.0.2 (64 bit) running on Windows 10 21H1 on an i7 1165G7

Am I missing something? Is there a way to do a cleaner install?

Thanks for the help!

Asked by AMGLOK 2 days ago

Answered by AMGLOK 1 day ago

Firefox on Windows 10 Loads Multiple Versions of the Same Tab, Limiting Memory (RAM)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support. It is now clear that the problem is with the Fir… (read more)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support.

It is now clear that the problem is with the Firefox browser. The attached screenshot shows an example of an affected tab.

Please fix this. Multiple versions of the same tab waste RAM and other memory, especially on a limited-memory device such as a laptop.

Asked by JandNL 2 months ago

Last reply by JandNL 1 day ago

"Add a site to your top sites"

https://support.mozilla.org/en-US/kb/customize-firefox-home-screen#w_customize-firefox-home I believe this info is relevant, but this undated page may be out of date (I a… (read more)

https://support.mozilla.org/en-US/kb/customize-firefox-home-screen#w_customize-firefox-home

I believe this info is relevant, but this undated page may be out of date (I am on Windows 10 with 94.0.2 ) -- I do not see the things they refer to:

"Tap the menu button:" which has a URL, a "1" in a box, and a three-vertical-dots array in a red box.

Clicking upper-right-corner icons at random has "disconnected" my account. Just getting in deeper. I bet I have to log in again...

Asked by kerr262 1 day ago

Last reply by TyDraniu 1 day ago

Firefox: double start up each time

Hi Folks, I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I … (read more)

Hi Folks,

I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I don't recall if it was Firefox security or Acronis that flashed a brief "block" announcement. In any case, from that point on, several "racey" websites popped up every time I loaded Firefox. This happened even after I restarted my computer. I then checked to see if I had pop-ups blocked on the Firefox options. I didn't, so I checked the box against pop-ups. But what happens now is Firefox does an attempt to load TWICE with an odd jerk-flash movement. Only one Firefox browser window comes up -- and that's good -- but SOMETHING is still trying to make those "racey" websites load. Why? How?

All of that to say that I'm concerned about security. Should I uninstall Firefox and reinstall?

Thanks for your input! Bob Anderson

Asked by bobandersontn 2 days ago

Last reply by FredMcD 1 day ago

Soundcloud won't load after the first time visited

I've been having an interesting problem with Firefox for the past couple of months regarding only Soundcloud, where after the first visit to the website it won't load, gi… (read more)

I've been having an interesting problem with Firefox for the past couple of months regarding only Soundcloud, where after the first visit to the website it won't load, giving a generic "Sorry! Something went wrong" screen. Firefox will continue to not load the site correctly until I clear the cookies and the cache, which works but only for one visit, and as soon as I close the tab and open soundcloud again or refresh the tab the problem comes back. I have disabled all of my extensions as well as enhanced tracking protection when testing. A firefox refresh also did not solve the problem. The only way I can get the site to behave normally is when using private browsing.

The console is filled with errors regarding javascript files (source URI is not allowed in this document).

Thanks

Asked by marriaga158 3 months ago

Last reply by marriaga158 1 day ago

Firefox 94.0.2 was hacked

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, an… (read more)

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, and it disabled Windows System Restore. The hacker put up a message claiming to be Microsoft Support, with a phone number to call for help. This was a scam. I ran Firefox refresh, and that removed the hacker's program from Firefox, but then I had to do a full repair of my Window's installation. To protect my system, and prevent this from happening again, I added "xpinstall.enabled = false" into about.config. Please let me know if this will prevent a web site from installing a dangerous hack into Firefox, or if there is something else that I need to do. I have used Firefox for years, and have never encountered this problem before. Firefox is my favorite browser, but I am now afraid to use it. Please advise me what to do. Thanks, Jim

Asked by jimwest1 3 days ago

Last reply by James 2 days ago

Closing Firefox account associated with deactivated email

Hi there, I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inacti… (read more)

Hi there,

I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inactive and I can no longer access it. This means that when I attempt to log into Firefox with that account, I cannot enter the verification / 2FA code because I cannot access the email.

Is there anyway I can close that Firefox account anyway? I do have the Firefox recovery key for that account though. I just wish for all the data associated with said account to be deleted.

Thanks

Asked by croslandjozef 2 days ago