Firefox Support Forum

Hi, I have recently reset my phone and lost all my Google Authenticator codes. This required me to jump through a lot of hoops to get access back to all of my accounts (I'm still in the process for some accounts). On one occasion, I had backup recovery codes, but they weren't working. I noted that some organisations have the ability to view your recovery key and codes, and others don't. Does Firefox have the ability to do this so that users know that if something happens, they will be able to recover? If not, is this something they can implement?

Kind Regards, M.

In browser settings i've disabled telemetry and data sharing with "mozilla". Why do put mozilla in quotes? Because the data is actually going to google. I'm monitoring my computers connections and i see firefox connecting to google immediately after opening the browser, that's without connecting to any website. Firefox used to be a great privacy browser, these times are long gone and it's a shame. Mozilla, you have lost all honor.

Plus, libraries of firefox are proprietary? Which part exactly? Forks of firefox are most likely affected by the sroprietary libraries aren't they...

I have several bookmarks to various craigslist search pages that I visit daily. Last night everything was fine. Today I can't even get there. I get the FireFox error message "Hmm. We're having trouble finding that site. We can't connect to the server https://www.craigslist.org." then the general check network connection etc... This is on my desktop but I can get to it on the cell phone. What gives? I cleared cache and all the normal checks, and have changed nothing in settings at all. I assume if they are blocking me, I could get to the site and be told I was blocked. No reason to block me anyway, so any help appreciated. Oh, I also tuned off all ad blockers and other privacy things running in the background and still nothing.

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

FF 110.0 - Dropdown menu in responsive design mode will not display more than 20 devices, regardless of how many are selected. Does not scroll, as in earlier versions.

Hi all,

I basically have the same question as this one, but I don't understand the chosen solution: https://support.mozilla.org/en-US/questions/1257189

When I installed FF on this laptop, I imported successfully my bookmarks, but for some reason for one particular (large) folder, its bookmarks "Description" field was not imported.

I have both the HTML and the json backup bookmarks files. With the HTML file I can copy and paste individual bookmarks and descriptions, but I have probably over 1,000 bookmarks in this folder.

Thank you.

Having lots of issues with Firefox at the moment, from the browser taking 5 minutes before my home page will even load to this issue which is making me second guess using this browser and i cant seem to find an answer in the help suggestions as im not getting any error codes or anything to point to what is the problem.

When i click on a link - a safe link (even FF states its secure) The new browser tab's link will just constantly cycle loading without loading. Ive tried clearing cache and cookies and it makes no difference.

Ive tried turning off my adblocker and other safety extensions. No difference.

Now yes i am running an old system, but i checked to see if Firefox works on it and it does ( Windows8.1) i started using this as chrome is no longer supported on there.

I have multiple Bookmark folders. I want to export (and then import) just ONE of the folders to another computer.

When I go through the EXPORT BOOKMARKS TO HTML process the html document created contains ALL 18 FOLDERS even though at the time of creating the document, at the bottom of the export menu page in the "NAME" slot it showed just the name of the folder I wanted to export.

As far as I know there is no way to edit the html document to delete the unwanted folders. If there is, please share the information.

Thank you for your assistance.

I have used my metamask extension for ages with no issues and now it wont open and sais this... Metamask had trouble starting. This error could be intermittent, so try restarting the extension. which i have done several times to no avail I have tried most things and nothing...

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, drivers, and windows are up to date.

Hi all,

Firefox browser hangs on page graphics when GData AV program is running. This is becoming a persistent and annoying issue. I disabled the several add-ons one by one, and narrowed it down to the GData AV program. This also affects trying to log out of gmail where the hang is perfect. Disabling GData this, and warm reset everything then works fine. The problems don´t occur with GChrome.

How can one be sure which embedded program is actually causing the problem as all work and interface together ?

rich

Secure Connection Failed on various websites, wont let me visit or process, some let me visit but not process tasks the error messages is as noted. These are all major websites, so authenticity cant be an issue Secure Connection Failed Secure Connection Failed

An error occurred during a connection to www.macys.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I always use the system when printing and I'm tired of having to scroll all the way to the bottom to clicko click on the link. (Fussy, I know) Is there a way to make the link appear first instead of the Firefox dialog?

Hi there! I installed Firefox on a new computer, set up my sync account and don't have (or see) all my passwords.

I had almost 300 passwords, now I have 60~ passwords on my new PC.

Can anyone help me?

Hello, I accidentally closed all my open Safari browser pages. I opened a new page and went to look in my history, everything was gone and I only have the history for today. There's no yesterday, 7 day ago, last month, etc. Any suggestions on what I may have done? Any suggestions on recovery? Would the tag button have any impact on this? I think I accidentally hit the tag button but I think that was after everything was gone. Thanks

I'm having trouble with my laptop battery and my laptop completely died. I got it working again but now Firefox doesn't have my logins for some reason. The Profile folder showed logins.json, logins.json.corrupt, and logins-backup.json. I changed logins.json to logins-old.json and changed logins.json.corrupt to logins.json like I saw in many solutions but that does not work. It just becomes logins.json.corrupt again. I tried the same with Logins-backup.json but still just changed to corrupt. I refreshed firefox but still the same. I made a new profile and copied the file and tried to get it to work there but still changes back to corrupt every time. I'm Windows 8.1 so there is no Previous Versions tab in properties so I can't go back to a previous version of the file. Is there ajny way to fix this and get my passwords back?