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Canceled VPN, want my refund

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace … (read more)

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace period to get my money back. How do I get my money back?

Asked by wcfbin 2 weeks ago

Last reply by James 2 weeks ago

Mozilla

I received a email saying that there has been a breach detected and that they would guide me through it. The logo is green and it says M&M.

Asked by patsfavoritekid 1 month ago

Last reply by James 1 month ago

New AI application proposition

I am extremely disappointed that the new CEO Anthony Enzor-DeMeo is trying to push AI onto one of the only good browsers left that HASN’T implemented AI. The biggest reas… (read more)

I am extremely disappointed that the new CEO Anthony Enzor-DeMeo is trying to push AI onto one of the only good browsers left that HASN’T implemented AI. The biggest reason that I switched from Google Chrome to Firefox was because Firefox wasn’t using AI. It’s unnecessary, terrible for the environment, incorrect, and I don’t want it. I will be switching to another browser if AI is implemented in Firefox’s future. Don’t bow down to AI.

Asked by leviathangolden 2 months ago

Last reply by Paul 2 months ago

Why does Firefox indicate my computer is a Windows 10 operating system when I upgraded to Windows 11 about 3 months ago?

How do I get into Mozilla settings and make sure Firefox updates are set for windows 11? Also, I need to track a package with UPS today & their website says pop-ups n… (read more)

How do I get into Mozilla settings and make sure Firefox updates are set for windows 11? Also, I need to track a package with UPS today & their website says pop-ups needs to be on. How is that done?

Asked by Marva Larrabee 1 month ago

Last reply by James 1 month ago

Unhappy With New "AI Future" for Firefox

As a stakeholder, I am unhappy with Anthony Enzor-DeMeo's ideas to incorporate more AI into the Firefox browser in the future. Most internet browsers are using AI nowaday… (read more)

As a stakeholder, I am unhappy with Anthony Enzor-DeMeo's ideas to incorporate more AI into the Firefox browser in the future. Most internet browsers are using AI nowadays, and I think Firefox's lack of AI makes it a very appealing browser for users. This is because new AI technology annoys many people. As other browsers continue to incorperate more and more AI, this will increase Firefox's appeal for users who are annoyed with AI.

Overall, I think Firefox will be a much better browser if it does not incorperate AI. It will mean a lot to me if these concerns are taken into account. Thank you for all that you have done.

Sincerely, Eli Buikema

Asked by Eli Buikema 2 months ago

Last reply by oranoo99 2 months ago

No More Ai

Just wanted to add my voice to the complaints about further AI being added to firefox. Firefox as a browser is a refuge from the enshittification of the internet as a who… (read more)

Just wanted to add my voice to the complaints about further AI being added to firefox. Firefox as a browser is a refuge from the enshittification of the internet as a whole, with it being one of the few non-chromium browser options, please dont join in the effort to force AI on everyone. At the very least it shouldnt take multiple options to disable AI in my browser. But at best I would love to see firefox development focused on performance rather than more AI bullshit that only CEO's want.

Asked by Lowri 2 months ago

Last reply by Paul 2 months ago

Lack of customer support and disdain for users of Firefox

Mozilla's business model of not providing actual technical support for Firefox is the reason I will look for other browsers to use. If enough users avoid Firefox, their a… (read more)

Mozilla's business model of not providing actual technical support for Firefox is the reason I will look for other browsers to use. If enough users avoid Firefox, their advertising revenues will dry up, and they will either go out of business, or start caring about their users. This is a horrible, unsustainable business model. business model.

Asked by ewdavie 1 month ago

Last reply by James 1 month ago

I am not too computer literate so I may need help with all of the new things that Mozilla/Firefox is wanting me to do.

I need step by step instructions in order to make the changes that Mozilla/Firefox wants me to do. I have also been having medical issues which is affecting me mentally. … (read more)

I need step by step instructions in order to make the changes that Mozilla/Firefox wants me to do. I have also been having medical issues which is affecting me mentally. Right now I am totally confused, and I don't know what to do.

Asked by Marian Jean 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Dashlane Passwords recovery??

Good morning, I have been using the Dashlane Password system on my desktop for several years and it works great with Firefox, however, Firefox was recently upgraded (auto… (read more)

Good morning,

I have been using the Dashlane Password system on my desktop for several years and it works great with Firefox, however, Firefox was recently upgraded (automatically) to Firefox version 145. Now I can no longer access the Dashlane application which contains all of my passwords. What should I do to recover my Dashlane application?

Asked by gcanter 2 months ago

Last reply by Denys 2 months ago

NO AI IN MOZILLA! What can we do to prevent the AI slop?

I am so disappointing in the CEO's decision to push AI. Firefox has a very dedicated following BECAUSE it does not push AI and all the other shady things other Browsers p… (read more)

I am so disappointing in the CEO's decision to push AI. Firefox has a very dedicated following BECAUSE it does not push AI and all the other shady things other Browsers push. Everyone I know will stop using Mozilla browsers if they continue on in implementing AI.

I have spent so many hours deleting every sneaky file, disabling every program, having all firewalls block any AI. (I really do need to switch to Linux with the amount of time I spend on this lol...)

How do we contact the higher ups? If large numbers of users emailed/heck even wrote (making a point that we will delete our Mozilla accounts if AI happens) maybe it could help? Or a petition?

Asked by jessica.s.jung 2 months ago

Last reply by Paul 2 months ago

Any current and future AI features on Firefox should be opt-in

It is a million times easier to avoid AI on browsers that simply do not use it, or that make it a fully opt-in feature, than to use an AI browser and then need to opt out… (read more)

It is a million times easier to avoid AI on browsers that simply do not use it, or that make it a fully opt-in feature, than to use an AI browser and then need to opt out.

I have been a fan and user of firefox for many years and recommended it to many others, but if it becomes an opt-out AI browser I and many others will be leaving.

This is not only frustrating to the users who need to move, but an unfortunate step backwards for the browser that has garnered a good reputation and dedicated userbase.

How can we stop firefox from adding AI features, or at the very least make them Opt-in?

Asked by isabellavanwesterop 2 months ago

Last reply by Paul 2 months ago