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Data Deleted

Hi, it looks like Firefox pushed an update on September 19, and after that, all my tabs were closed, I got logged out of all my accounts, and it opened a new blank Firefo… (read more)

Hi, it looks like Firefox pushed an update on September 19, and after that, all my tabs were closed, I got logged out of all my accounts, and it opened a new blank Firefox window. Is there any way to recover my tabs and data?

Asked by Nihal 5 months ago

Last reply by John Max 5 months ago

lost all bookmarks

After an update on F***fox meant I could not access my emails or radio programmes, etc, etc, I reverted F***fox and refused to update it daily. Now it has updated itself … (read more)

After an update on F***fox meant I could not access my emails or radio programmes, etc, etc, I reverted F***fox and refused to update it daily. Now it has updated itself and I have lost all my bookmarks, hundreds of them. WTH have you criminals done?

Asked by chatuchuk 5 months ago

Last reply by Paul 5 months ago

Lost all bookmarks and passwords after update.

After most recent update all my bookmarks and passwords disappeared and I cannot seem to recover them. This is extremely frustrating. Has anyone else had this happen? I t… (read more)

After most recent update all my bookmarks and passwords disappeared and I cannot seem to recover them. This is extremely frustrating. Has anyone else had this happen? I tried using the recovery process but it did not work.

Asked by fehollis 3 months ago

Last reply by rokk10 3 months ago

Firefox crashed and lost my window

I was, admittedly, perhaps doing a bit much on my ram at the time. but i didn't expect this. i didn't expect it at all. screen went black a moment, firefox crashed. I fig… (read more)

I was, admittedly, perhaps doing a bit much on my ram at the time. but i didn't expect this. i didn't expect it at all.

screen went black a moment, firefox crashed. I figured it was fine! it crashes sometimes. it always restores my tab. the little bug report was there! willing and ready to restore my session for me. i let it restart fox.

i get the firefox sesion restore tab. but i already am filled with dread and upset. because i can see, in my peripherals, the blue button to restore session, is already greyed out. checking the little drop-down that shows you your session- [expletive]. empty.

God. what the [expletive]. I- what the [expletive]. it's a stupid thing to cry over, im sure. But some, most, of those tabs were YEARS old, from when i moved. and i've been having a hard time thinking about my old home lately. and now i've lost another bit of home. Some of those tabs may not even be in my [expletive] history anymore; i have a weird cut off of my oldest history in the history window, library window, thingy, where i can tell history was wiped, but i never wipe my history. i have no clue why this wipe even happened! Other then pushing it on my pc a bit much, but it's not been the first time i haven't paid attention; and it's restored before! what the [expletive]. Deeply upsetting. i've tried, even, to restore things myself; i have a 'upgrade.jsonlz4' file, few months old, but enough to have most of my tabs if it were stored inside; tried to rename it one of the recovery files, 'recovery.jsonlz4' and 'recovery.baklz4', then both, but doesn't work to get my windows back. This is awful.

Asked by NonconsentualAccount 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

All backed up data disappeared after the update

After the update, a window popped up asking me to select a profile. But my profile, where all my passwords, bookmarks, etc. were, was gone. I couldn't restore my bookmark… (read more)

After the update, a window popped up asking me to select a profile. But my profile, where all my passwords, bookmarks, etc. were, was gone. I couldn't restore my bookmarks because the only one available was from today and it`s "clean." Is there any way to restore my account data? Because everything was there: settings, bookmarks, passwords, history.

Asked by TeaSamurai 4 months ago

Last reply by Denys 4 months ago

Taba are not reloading

I had around 3000 tabs open I closed the browser completely today. Normally when I reopen firefox all those tabs were appearing still. This time none of the tabs restored… (read more)

I had around 3000 tabs open I closed the browser completely today. Normally when I reopen firefox all those tabs were appearing still. This time none of the tabs restored I can see tabs in history part namede 19.01.2026 although not all my tabs are there. When ever I try to reload them from the restore history part; firefox doesnt reply and doesnt take the command.

Asked by Duygu_o.z 1 month ago

Last reply by jonzn4SUSE 1 month ago

Restore tabs on a new computer after the old one died

My computer died when I had many tabs open. Some of them were important. I cannot get back into my old computer to recover them from there. It appears that sync was not e… (read more)

My computer died when I had many tabs open. Some of them were important. I cannot get back into my old computer to recover them from there. It appears that sync was not enabled. Is there any way I can get them on my new computer?

I can actually see a list of the tabs. When I hit the hamburger icon, the first item is my account. At the bottom of my account is a heading “[username] on [device name]”. Underneath is a list of all my tabs from my last computer.

But I have to open them one by one. Is there any way to batch open these pages?

Asked by rbfoster7 2 months ago

Last reply by jonzn4SUSE 2 months ago

Account keeps resetting

3 times now, my account has completely reset, forcing me to log into everything again and not working with the key that I copy and pasted and downloaded. I would like my … (read more)

3 times now, my account has completely reset, forcing me to log into everything again and not working with the key that I copy and pasted and downloaded. I would like my old data back. Why does this keep happening?

Asked by grayhacks 2 months ago

Last reply by Paul 2 months ago

lost bookmarks

My primary firefox/google profile vanished along with all bookmarks. Recovery history only shows bookmark from secondary account that is under a different email. How to… (read more)

My primary firefox/google profile vanished along with all bookmarks. Recovery history only shows bookmark from secondary account that is under a different email.

How to I restore the bookmarks (years worth!) from my primary profile?

Asked by Marion Knox 4 weeks ago

Last reply by Kiki 3 weeks ago

lost bookmarks

so i had a bunch of bookmarks saved, and when i logged in today they are gone, replaced with a message For quick access, place your bookmarks here on the bookmarks toolb… (read more)

so i had a bunch of bookmarks saved, and when i logged in today they are gone, replaced with a message For quick access, place your bookmarks here on the bookmarks toolbar. manage bookmarks (link)

so when I use the link I cant restore bookmarks, cant seem to save new bookmarks, and the FAQ section isnt helping, some of the stps they talk about are greyed out in my version, so I cant click on them etc.

Is this a windows 10 issue? Am I the only one having this problem?

Asked by tobe cooper 1 month ago

Last reply by thomaskarker460 3 weeks ago

Syncronisation

Hello, I reset my PC yesterday. I didn't know my Firefox password anymore and clicked "Forgot password." Then I created a new one. Now my saved online pages and everythin… (read more)

Hello, I reset my PC yesterday.

I didn't know my Firefox password anymore and clicked "Forgot password."

Then I created a new one.

Now my saved online pages and everything else are gone. So synchronization isn't working.

I have an account recovery key.

Will that work? And how?

Please help me.

Regards, Daniel

Asked by daniel1377 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago