Firefox Support Forum

Firefox shows that my Adobe Reader needs to be updated to version 11.0.84 and when I try to do the Adobe Reader update, it tells me I already have it.

I also did a refresh of Firefox and I still have the same problem. I am using Windows XP SP3. I do not know what to do. Thank you. Please tell me what I should do next.

Thank you.

Although the Norton Toolbar now appears in 42.0, the Identity Safe feature does not work with. Firefox does not provide the same level of browsing assistance that Norton's Identity Safe does, and using Firefox without the Identity Safe requires many additional keystrokes and much additional wasted time. Norton assures me that the Identity Safe should be compatible, and it works fine in Internet Explorer. Norton claims that the Firefox "checkers" are still vetting the program compatibility issues, but how long will this process take? Using Firefox without the Identity Safe is so cumbersome and tedious that I may have to try Google Chrome or go back to Internet Explorer, although I have used Firefox ever since it first came out. Please don't force me to switch. Thank you.

I received a notice to update Firefox, then it said cannot update due to add-ons. I don't know what they are & are they safe. Also, Firefox keeps crashing? Thanks for your help!!!!! Connie

In moments, Firefox's "Refresh" made a mess of my customized selections of add-ons, plugins, toolbars, etc., and now crashes, 2-of my favorite "go-to" add-ons are (1) 1 gone, and (2) the other will not install. I will NEVER do what Firefox suggests again. I was doing just fine...Except, for several months Firefox suddenly freezes and I have to go to the Task Manager to end Firefox, then open Firefox anew. All I can say is, I must be losing my marbles for "refreshing" Firefox for the second time in a couple of years, after the first time caused trouble, and the overall results are worse now, the second time. I am also weary of Firefox crashes.

Anyway, is the "refresh" which occurred within the past hour, reversible? Also, just noticed "Old Firefox Data" folder whereas Had never seen it before . . . is this connected to Firefox refreshing?

HELP?!!

Running FF 54.0.1 on Windows 7. I'm about to refresh or reinstall FF in hopes of curing jumpy responses to mouse and keyboard inputs. I understand that I need to back up my profile to save bookmarks, preferences, add-ons, etc. Can I save this info in my documents folder?

After 56.0 update today all folders in Bookmarks Menu show in grey - not the same color as in 55 and before. Has there been a change in folder color in 56.0? Or could it be that someone has hacked into and is messing with my computer? Firefox is GREAT.

Suddenly this evening photos don't show on Ebay. Just a message for each one saying image not available. Photos load on all other websites - for now, anyway, and everything works fine on internet explorer. This problem is just with firefox and Ebay.

This started when I installed V68 on my Mac (I'm on 68.0.2 now, Mac is 10.12.6). About half the time when I start my computer in the morning, when I try to browse *any* site (http or https), I get the TLS handshake attempt that lasts for several minutes, then connection fails.

BUT, *unlike other posts with this problem*, if I restart my computer (restarting FF does not fix it), all is well. A detail (not sure if relevant): the pages my (Comcast) server has local copies of, that is, my home page and a couple of very frequently accessed pages, I can access, but any other site, regardless of http or https, results in the TLS handshake "freeze 'n fail."

• Edit: I just lost then, 10 mins later, regained my Comcast (internet, mail, cable). I did not re-start computer or FF, but when signal returned, I got the dreaded TLS Handshake Freeze 'N Fail. Again, computer restart let me come here to report.

If I try to drag and drop a new bookmark onto the bookmark icon (the star with the line under it), it USED to open up Bookmarks and I could place the new bookmark where ever. That no longer works.

I CAN drag/drop into a folder on the menu bar but not into bookmarks directly.

Firefox 69.0b14 (64-bit) Windows 10

I have firefox set to automatically update. All of a sudden, perhaps after the most recent update, I cannot print anything. If I try to print, I just get an windows error sound and nothing more. I do not get the print dialog. I have tried to reset the printer configuration, and I have tried reinstalling Firefox all together. Neither sovled the problem. Please advice.

Thank you.

I refreshed my computer to original conditions but documents etc were kept. Firefox was removed. I have reinstalled it to beta version. Can I retrieve my bookmarks through sync? If I try to sign in to sync I just get a blank page. I am running windows 8.1 on a Sony vaio SVF15n2b4e.

Suddenly, firefox started automatically opening tabs non-stop. I had to stop the computer. After restarting firefox, the tools/options started opening in a separate tab and not in a box as before. I tried to follow your instructions, but saw that browser preference inContent was already set at false. So the problem did not come from there. Then I refreshed firefox. Since then in configuration page, browser preference inContent has disappeared. And tools/options continues to open in a tab. I would like this to open in a box as before. Could you please tell me what to do? Thanks.

Windows 10 FF 46.0.1 TB 45 When clicking on a link in TB, an error is passed stating to: "Firefox is already running, but not responding. The old Firefox must be closed to open a new window" See alarm screen.jpg

While inside the SAFE MODE version of Mozilla Firefox 48.0 on Windows 10-64 bit with hardware acceleration turned off in Firefox the page https://domain.opendns.com/ads.rubiconproject.com displays black. This happens on many other pages I simply picked one randomly to illustrate it. It shouldn't be necessary since I'm in safe mode to say that I also disabled hardware acceleration in flash player and that I also tried turning off protected mode in flash. It also shouldn't be necessary to say that I'm on the latest video driver since I'm using Windows 10 but I will say that I am on version 368.81 of nVidia's latest release as of this posting.

I’ve reloaded and refreshed Firefox as stated in one of your articles, but it continues to hang up every few seconds! There is no exaggeration when I say this! So I cannot go hunting through a myriad of articles to figure this out, because it’ll take me 15.8 years to do so! This just started happening the past month or so. I cannot get anything done in a timely manner. It constantly hangs and gives me “not responding” errors. I’m on WIN10, and am wondering if some setting is set for 32-bit v 64-bit? I give up.

I was on FF 56 a/c ReminderFox extension,but finally got a calendar program I'm happy with.Since then i have updated to 60.0.2 Quantum 64bit .I can't print web pages NOW from FF(yes I tried other web pages,all the same)I CAN print from Opera&IE.I have aMFC-J875dw Brother.My system is a Dell XPS 8700 w/Windows 8.1 64bit.Any ideas?

I have an iMac. Operating system is High Sierra 10.13.6. Firefox was running slowly today and a pop up window came up on the bottom of my screen and gave me the option of "refreshing" Firefox. I hit the refresh button, and it was taking FOREVER to refresh Firefox, so I clicked out of it (the little red button) mid-refresh. Ever since then, when I try to open Firefox, I get a message stating that Firefox cannot be opened because my profile is missing or deleted. Shortly after this happened, a folder appeared on my desktop titled "Old Firefox Data" which contains about 60 items. I did not create this folder. I have tried uninstalling and reinstalling Firefox. I have also tried starting my iMac in safe mode, then restarting in regular mode. Was on the phone with Apple Tech Support for over an hour and they were unable to help. They are aware of the "Old Firefox Data" folder but they didn't know what to do with it. I am not tech or computer savvy. Other people have posted this exact question before, and answers have been provided, however I don't understand the answers or the instructions that supposedly solve this problem. This is why I'm asking this question again. I am hoping someone can help and provide a simplified answer or simplified instructions to solve this problem. Thank you.

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restoring everything via my pc (windows 8.1). I have tried restoring Firefox. The saved passwords and User names are gone. Is there a way to restore them, or do I need to rebuild the list....one at a time?