Showing questions tagged: Show all questions
  • Archived

PUM.Optional.FireFoxSearchOverride

Malware bytes found: PUM.Optional.FireFoxSearchOverride. Also noticed new entry into my saved passwords list dated the same day. An entry that I did not do. Looks like… (read more)

Malware bytes found: PUM.Optional.FireFoxSearchOverride. Also noticed new entry into my saved passwords list dated the same day. An entry that I did not do. Looks like someone hacked Firefox Saved Passwords feature.I have changed all my passwords. Google does not know what this is. Thanks, Brent

Asked by Water8203 5 years ago

Last reply by Water8203 5 years ago

  • Archived

Firefox crashes when downloading a file and choosing "open with"

So every time I try to download a file and choose "open with" (instead of "save file"), the file opens and then Firefox crashes. It does this on any website, any file ty… (read more)

So every time I try to download a file and choose "open with" (instead of "save file"), the file opens and then Firefox crashes. It does this on any website, any file type. If I choose "Save File" instead, it downloads the file and there are no problems (it just adds the extra step of navigating to the folder where the file was downloaded to open it). I have completely uninstalled Firefox, deleted every trace of it from my PC (appdata, Program Files, registry, etc), and reinstalled. No change, still crashes every time I choose "Open with". This has been going on for at least a few months I think.

Asked by HackedLife 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox keeps slow down and crash when watching Facebook video or browsing websites extensively.

I'm using Firefox V53.0.3 (32 bit) on a Windows 10 laptop (V 1607, Build 14939.1198). Firefox will start to slow down in page scrolling, hang and then crashes when one t… (read more)

I'm using Firefox V53.0.3 (32 bit) on a Windows 10 laptop (V 1607, Build 14939.1198).

Firefox will start to slow down in page scrolling, hang and then crashes when one the following is perform:

1. Play any video in Facebook.

Video loading is almost always stuttering even when Internet speed is normal. During buffering, Firefox will slow in responding to page scrolling, then hang for less than a minute before shut down itself.

Sometime it asked about sending a crash report, while sometime it said it was unable to create one.

2. Plain browsing and scrolling down certain websites like Facebook (no watching any video) and 9gag.

When browse and scroll extensively, with the right scrolling bar minimized to the smallest size and reached almost the bottom of the column, loading becomes slows down even when internet speed is normal. Firefox will then behave as describe in (1).

P/S: Situation (1) and (2) cannot be reproduced in Youtube and Twitter, respectively.

P/S/S: Have installed and been using the same Firefox browser for years, the problems only developed recently.

I tried refresh and reset Firefox, but it won't helped.

Pls advice. Thanks.

Asked by C.P. Tan 3 years ago

Last reply by C.P. Tan 3 years ago

  • Solved
  • Archived

Crash while syncing in Firefox 55 (Firefox is not responding)

Hello. Since Firefox 55 there is an issue with syncing using Mozilla Sync. It still persists and leads to a frozen Firefox "not responding" in Windows. Also with 55.0.3 -… (read more)

Hello.

Since Firefox 55 there is an issue with syncing using Mozilla Sync.

It still persists and leads to a frozen Firefox "not responding" in Windows.

Also with 55.0.3 - no matter if x86 or x64, this problems exists. The browser gets stuck within the sync process and has to be shut down using task manager. If you are lucky the next try of syncing will work correctly and then FF works fine.

This has never been an issue with 54.0.1 - I cross checked by reinstalling and testing FF 54.

This is approved in my environment with 3 different machines and 4 different Windows installations.

It even happens with no add-ons at all and checking the date of "last sync" you can easily see, that syncing didn't complete and this stalls Firefox and renders it useless.

If the syncing works, FF 55 also works as normal. Unfortunately, in this event NO error reports are generated. On none of the machines. Which means I cannot create a crash log of the problem.

I am not syncing everything, only history, password and bookmarks. No open tabs, add-ons or settings.

Is there a fix for this problem? Thanks in advance.

Asked by Chockity 3 years ago

Answered by Chockity 3 years ago

  • Archived

Paste URL to Firefox Will Turn Into "http://www.example.com"

This problem just happen lately, starting around one week ago I think. When I try to paste some URL from google sheet or sometimes I click some link to open in new tab, t… (read more)

This problem just happen lately, starting around one week ago I think. When I try to paste some URL from google sheet or sometimes I click some link to open in new tab, the webpage will load a blank white page, and the page tab will show the "http://www.example.com" (with quotation mark) instead of the page title. And I need to refresh once again, sometimes two.. for the page to load correctly

Any suggestion to fix this?

Asked by jsstg 2 years ago

Last reply by jsstg 2 years ago

  • Archived

Awesome bar is suggesting random websites instead of what it used to do.

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it,… (read more)

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it, but now firefox's "awesome" bar sends me there instead of Netflix, which I use daily. I've turned off all the random suggestions for the address bar but these random, wrong, ads keep popping up. If I've never used it, and I'm not searching for it, putting it there must mean "http://nycsubway.org/" has paid you to be an annoyance in or lives. Or why else would you do this?!

Asked by MyArrowKeysStink 2 years ago

Last reply by jscher2000 1 year ago

  • Archived

I got a verify email about using my gmail to sign in to firefox which I didn't do.

Hi, I got an email saying my gmail address was used to sign into firefox, from somewhere in Tanzania? Is this a phising scam? Email says it's from accounts.firefox.com. T… (read more)

Hi,

I got an email saying my gmail address was used to sign into firefox, from somewhere in Tanzania?

Is this a phising scam? Email says it's from accounts.firefox.com.

Thanks, Geoffrey

Asked by GeoffreyPalmer 1 year ago

Last reply by McCoy 1 year ago

  • Archived

I have something call hidden window on my xp computer can you tell me how to remove it please

when i shut down my computer as it does there is something called hidden window how can i remove this please help .oh and it also takes up memory so i can hardly use my c… (read more)

when i shut down my computer as it does there is something called hidden window how can i remove this please help .oh and it also takes up memory so i can hardly use my computer.

Asked by Rick 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

When opening email an automatic download starts "sugar.swf from https://sdk.vindi.cosuite.com".

It asks what shall Firefox do with this? open? No choice to NOT to open. Do you know what this is? Is it Malware? How do I get it to stop. My email is via Comcast b… (read more)

It asks what shall Firefox do with this? open? No choice to NOT to open. Do you know what this is? Is it Malware? How do I get it to stop.

My email is via Comcast but since the phraseology in the box asks for Firefox, I thought maybe this was on you.

Thank you.

Kathy B

edited email from public and spambots view.

Asked by refkat 5 years ago

Answered by prashant 5 years ago

  • Archived

Thousands of JonuiCouupon type files are being written into AppData/Local/Mozilla/Firefox/Profiles/.../cache2/entries.

Something had infected my computer. With help I've removed most of the bad effects, but what remains is files of type JonuiCouupon being written into the Firefox Profile… (read more)

Something had infected my computer. With help I've removed most of the bad effects, but what remains is files of type JonuiCouupon being written into the Firefox Profiles area. When I delete the Profile, it creates a new one and starts writing them again. 38,000 files in the last week, totaling 330 MB.

Asked by DanSchn 5 years ago

Last reply by cor-el 5 years ago

  • Archived

yahoo is hijacking my broswer with malware

I setup a new pc and never went to any websites except yahoo main page. 3 times now it has been seen to hijack the session with an ad replacement? and it has a fake firef… (read more)

I setup a new pc and never went to any websites except yahoo main page. 3 times now it has been seen to hijack the session with an ad replacement? and it has a fake firefox update with save/cancel. The 1st hijack was the one with the voice and the page with the false info and a number to call...

Here is a list of the websites that are now down but were used in the hijacking attempt.

Asked by faust67 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

confirm account not from my ip address

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hac… (read more)

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Asked by mr aak 2 years ago

Last reply by guigs 2 years ago

  • Solved
  • Archived

Firefox crashes

I open Firefox, it crashes, been doing it for weeks. Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 … (read more)

I open Firefox, it crashes, been doing it for weeks.

Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 07061028 AdapterVendorID: 0x8086 Add-ons: pioneer-opt-in%40mozilla.org:1.0,jid1-NIfFY2CA8fy1tg%40jetpack:3.14.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.1,tls13-version-fallback-rollout-bug1462099%40mozilla.org:2.0,activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.0.1 AvailablePageFile: 10313932800 AvailablePhysicalMemory: 10246074368 AvailableVirtualMemory: 138536506261504 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1999346008064 BreakpadReserveSize: 83886080 BuildID: 20180516032328 CPUMicrocodeVersion: 0xc2 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1527717157 DOMIPCEnabled: 1 Email: ljnovak@firstcommand.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1526747939 ModuleSignatureInfo: {"Cylance, Inc.":["CyMemDef64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ws2_32.dll","crypt32.dll","tiptsf.dll","wscapi.dll","AudioSes.dll","srvcli.dll","iertutil.dll","MMDevAPI.dll","propsys.dll","mpr.dll","avrt.dll","d3d11.dll","version.dll","WinTypes.dll","winnsi.dll","dcomp.dll","wtsapi32.dll","dwmapi.dll","WINMMBASE.dll","winmm.dll","twinapi.appcore.dll","devobj.dll","ntmarta.dll","dxgi.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","userenv.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","sspicli.dll","sxs.dll","bcrypt.dll","msasn1.dll","profapi.dll","powrprof.dll","kernel.appcore.dll","ucrtbase.dll","SHCore.dll","KERNELBASE.dll","gdi32full.dll","win32u.dll","cfgmgr32.dll","windows.storage.dll","msvcp_win.dll","bcryptPrimitives.dll","wintrust.dll","nsi.dll","psapi.dll","gdi32.dll","combase.dll","shlwapi.dll","msctf.dll","msvcrt.dll","rpcrt4.dll","shell32.dll","oleaut32.dll","ole32.dll","kernel32.dll","user32.dll","setupapi.dll","imm32.dll","advapi32.dll","sechost.dll","clbcatq.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","lgpllibs.dll","freebl3.dll","nss3.dll","nssckbi.dll","AccessibleHandler.dll","mozglue.dll","softokn3.dll","ia2marshal.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 07061028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139b, AdapterSubsysID2: 07061028, AdapterDriverVersion2: 21.21.13.7674FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 211 StartupCrash: 0 StartupTime: 1527716957 SystemMemoryUsePercentage: 39 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180516032328","version":"60.0.1","vendor":"Mozilla","platformVersion":"60.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16251,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2592,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":2248,"installYear":2017},"hdd":{"profile":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"binary":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"system":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"07061028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA GeForce GTX 960M","vendorID":"0x10de","deviceID":"0x139b","subsysID":"07061028","RAM":4096,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvd3dumx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvd3dum,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um","driverVersion":"21.21.13.7674","driverDate":"1-23-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["CylancePROTECT"],"antispyware":["CylancePROTECT"],"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"Firefox-Brand-US-GGL-Exact","content":"A144_A203_A006336","medium":"cpc","source":"google"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17353,"resetDate":17681},"addons":{"activeAddons":{"pioneer-opt-in@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Pioneer is an opt-in program that allows collection of richer data from Firefox. \n\nPioneers are will","name":"Firefox Pioneer","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"jid1-NIfFY2CA8fy1tg@jetpack":{"version":"3.14.0","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"The most popular Chrome extension, with over 40 million users! Blocks ads all over the web.","name":"AdBlock","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"version":"3.1","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"With over 500 million downloads, Adblock Plus is one of the world's most popular ad blockers.","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"activity-stream@mozilla.org":{"version":"2018.04.20.1103-b3b95672","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17670},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17670},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled"

Asked by LenNovak 2 years ago

Answered by LenNovak 2 years ago

  • Archived

How do I move my navigation buttons back to where they were and cut my CPU usage?

I just updated to Firefox 62 and my back and forward buttons have moved to the right side of the navigation bar and my reload button is gone entirely.Also I opened my tas… (read more)

I just updated to Firefox 62 and my back and forward buttons have moved to the right side of the navigation bar and my reload button is gone entirely.Also I opened my task manager and Firefox is using a lot of my CPU.My CPU usage is usually around 10% , or something like that...pretty low.Now it's using around 70%...Firefox itself using over 60% when usually it's around 1%-3%.Why is this happening and how do I fix it?

Asked by Osiris3.0 2 years ago

Last reply by Shadow110 2 years ago

  • Solved
  • Archived

Malware/Adware popup every time I go to new URL

Firefox 63.0.3 on Windows 10 The popup claims to be a Mozilla extension, but there is no such thing in the list of Add Ons. It seems to be a redirect which opens the requ… (read more)

Firefox 63.0.3 on Windows 10

The popup claims to be a Mozilla extension, but there is no such thing in the list of Add Ons. It seems to be a redirect which opens the requested webpage and the popup at the same time. It goes away when I click the X. But every time I change pages, I have to shoo the popup way like a fly.

The only identification within the popup is " r.svrtrack.com ". It requests permission for a "monetization" feature. Avast antivirus and MalwareBytes found nothing wrong.

I tried to upload a screenshot, but the wheel just keeps spinning.

Asked by johnearthlink 2 years ago

Answered by johnearthlink 1 year ago

  • Solved
  • Archived

My browser won't come up after hitting the firefox icon

Hello, Been on my computer doing my normal web channeling and all of a sudden I get this guy screaming his off with a bunch of authentic looking pages from Microsoft sayi… (read more)

Hello, Been on my computer doing my normal web channeling and all of a sudden I get this guy screaming his off with a bunch of authentic looking pages from Microsoft saying that they had block my system and I need to call this number. I knew it was a scam and was told sometime back to shut your system down and come back later on. I did exactly that and I can get Edge and Chrome but when I hit on the icon for Firefox ,desktop,nothing happens.

I thought uninstall Firefox and reinstall but it gives me a message to close Firefox first. Cannot even do that.

Would appreciate any help you can provide, Thanx and have a great day.:0) Regards, MCG


PS. I'm not even sure how I got to this. If any of you have a solution this will help: x :0)


edited email address from public and search/spam bots view as this is a public forum.

Asked by Ptrrbbt 1 year ago

Answered by Ptrrbbt 1 year ago